MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 530
Remote Access
Lines/trunks used for dedicated remote access must not be assigned to ring into a
calling group.
Systems using Call Accounting System (CAS) track calls by barrier codes.
Touch-tone receivers are needed for remote access to work. For more information
about TTR requirements see
‘‘Touch-Tone or Rotary Signaling’’ on page 598
Mode Differences
3
8
Hybrid/PBX Mode
3
8
Remote access Automatic Callback is available only in Hybrid/PBX mode for calls
made to busy pools.
Feature Interactions
3
8
Account Code Entry
A remote access user cannot enter account codes. However, if a remote
access user calls an inside extension and the person at that extension
enters an account code, the code overwrites the barrier code number
(01–16) in the ACCOUNT field of the SMDR report.
Allowed/
Disallowed Lists
Allowed and Disallowed Lists are class of restriction items for remote
access. When barrier codes are not used, Allowed and/or Disallowed
Lists can be assigned to lines/trunks systemwide (tie trunks and non-tie
trunks are grouped separately). When barrier codes are used, Allowed
and/or Disallowed Lists can be assigned to individual barrier codes.
Authorization Code
A caller cannot enter an authorization code on a remote access call.
Automatic Route
Selection
Remote access users can make calls by using ARS. Dial into the system,
enter a barrier code if one is required, and dial the ARS code while
listening to system dial tone. Facility Restriction Levels (FRLs) can be
assigned to restrict the routes that remote callers can use. When barrier
codes are not used, an FRL is assigned to all lines/trunks (tie trunks and
non-tie trunks are grouped separately) and cannot be assigned to
individual lines/trunks. When barrier codes are used, FRLs are assigned
to individual barrier codes.
Callback
If the system is programmed for remote access, remote access users can
use Callback (the factory setting for Automatic Callback is off, but you can
enable this feature for remote access callers). The user cannot hang up
but must wait on the line until the extension or pool is available.
Caller ID
If a remote access call comes in on a loop-start line with Caller ID (via a
jack on an 800 GS/LS-ID module), caller information is recorded by
SMDR. Caller ID information is not retrieved on remote access
lines/trunks unless LS-ID Delay is programmed for the line/trunk, because
the calls are answered too quickly.
Conference
An inside user can initiate a conference with the callers involved in a
remote access call by selecting the active remote access line/trunk.
