MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 613
Transfer
Multi-Function
Module
Calls cannot be transferred from an MFM because the MFM cannot send
a switchhook flash.
Music On Hold
An outside caller hears Music On Hold if it is programmed as the transfer
audible. Music is played only before the transfer is completed by the
originating extension. The caller hears music when the Transfer button is
pressed and while the destination extension is being dialed. When the
transfer originator presses the Transfer button a second time or hangs
up, the caller hears ringback.
Paging
Calls cannot be transferred either to paging groups or the loudspeaker
paging extension.
Park
A user can park calls by pressing the Transfer button and dialing his or
her own extension. A DLC operator also can press the Transfer button
and dial a system operator park zone extension. When either of these
methods is used, the transfer must be completed by pressing the
Transfer button or hanging up. This method cannot be used by QCC
operators.
Personal Lines
If a call is received on a personal line and is transferred to another user
who receives the call on an SA or ICOM button and then puts the call on
hold, another user who shares the personal line cannot select the shared
personal line button and pick up the call. If for some reason the person
who received the transfer and put the call on hold cannot return to the
call, another user must use Pickup to pick up the call. (For example, an
operator can take a message and then disconnect the caller.)
The hold timer or operator hold timer applies to a call on hold for transfer.
The user or operator hears a reminder (a beep or abbreviated ring) after
the timer expires.
Pickup
A transferred call can be answered by using Pickup.
Primary
Rate Interface (PRI)
and T1
If a call comes in over a PRI facility where number identification is
available, the caller’s telephone number is shown on Line 1 of the first
screen when the call is transferred. The extension that initiated the
transfer is shown on Line 1 of the second screen.
For trunk-to-trunk transfer with no extension number involved, the Calling
Party Number for the outbound call is the programmed base number.
Data calls cannot be transferred.
Recall/Timed Flash
A single-line telephone user with a Recall or Flash button can use it to
transfer a call.
Ringing Options
Transfer returns ring until answered and do not receive abbreviated
ringing. Ring Timing options are ignored on a transfer return call; the
button rings immediately, even if it is programmed for No Ring.
Saved Number Dial
The Saved Number Dial feature can be used to originate a transfer to an
outside telephone number.
Signal/Notify
A Signaling button can be used to dial the destination extension after the
Transfer button is pressed but cannot be used to initiate one-touch
Transfer.
