background image

Model # SX8500 

Rev 24C5

All-In-One Music-On-Hold
Player/Recorder/Adapter

• 

Plug the included AC adapter.  (110V AC to 12V AC)

• 

Confirm that  all 4 Red LED lights in front of  this unit are double 

BLINKING

• 

Connect  “PHONE LINES”  jacks to your  “Wall” Jacks using the provided cords

• 

Observe that as you connect the wall jacks the blinking lights turn OFF

 

(on non

existing lines the lights keep blinking and that is OK)

• 

• 

• 

• 

You may use a splitter (T adapter) at the Wall jack to connect  both this device
and the telephone.  If you do not have a splitter  use the  “TELEPHONE”  jacks
on this device to plug  the  telephone (use  Telephone “1/2/3 ”  and/or Telephone
“3/4 “  to plug your telephone in). 

Please note that just one telephone is

optionally connected to this device, other telephones remain connected to
their own wall jacks.

• 

Set the volume to mid level.

• 

Insert the Flash card into the blue connector in the front of unit, the Green status

        LED in the back of the unit will turn ON.

 

  

                 

 

  

 
 
 

 

                   IN   IN   OUT  L3/L4    L1/L2/L3   L3/L4    L1/L2/L3 12VAC

                                               TELEPHONE     PHONE LINES    600ma 

WALL

JACK

PHONE

WALL

 JACK

PHONE

110 V

 AUDIO

TEST

             Problems 

Possible Cause /  Solution

P12

 

Innovative Telecommunication Technology

 1112 Montana Ave  Suite 250  Santa Monica, CA  90403 USA

 Toll-Free: 800-747-0708 Tel: 310-899-0078 Fax: 310-899-0227

® 

10. 

Hold Music activates in
a conference call or
when two phones pick
up at same time

• 

If for any reason the hold music is activated
inadvertently, it can always be deactivated by pressing
the FLASH button in any setting.

• 

Conference calls can be done a better way: Press
FLASH,  you will get a dial-tone now dial the phone
number of the 2

nd

 party then press FLASH to join the

two calls together.

      

L1   L2                                                     L3   L4

3/4          1/2

6. 

MOH works but audio
does not stop when call
is picked up in A1 or A3
settings.

• 

Wire distance to adapter is too long, Centralize  the
location of device to be as close as possible to all the
phones.  Try the A2 setting.

• 

If you are re-wiring  “daisy chain” wiring works better than
” star”  or “home run” or  Independent  wiring

• 

Press FLASH button to stop the music.

7. 

Some Phones work ,
some do not

  

• 

All your phones need to be similar model for activation
in A1...A3 settings. If you mix different phone models,
Use the B1, B2  settings or Voice Activation in C1, C2,
C3 settings. Refer to pages 4 or 5 for more details.

8. 

Randomly  Hold music
starts to play by it self
or does not activate in
A1, A2 or A3 settings

• 

The call needs to be on Hold min. 2 sec. before  you
may pick it up.

• 

When you hang up,  wait 2 seconds before selecting
the same line again.

• 

Check for extra devices sharing  that line like Message
indicator, Answering machine, Alarm system, Modem
etc. Use a “privacy module” between the line and that
extra device to keep them off the line when line is
being used by your phone.

• 

Set your Alarm system and/or your DSL line to share
FAX line.

• 

Excessive wiring- Total wire length per line must be
under 500 feet  ( Ex: if you have 9 wall jacks -no matter
spare or a phone plugged in-  each connected via a
100 foot wire to a common point then your total wire
length is 9 x 100=900 feet )

• 

Use FLASH button to deactivate music.

9. 

Audio shuts off or
flickers

  

• 

Extensive audio volume. Lower  the volume to proper
level.

  

MIC  AUDIO

A B C   1 2  3

VOLUME

STATUS  1  2

REC

BANK

SWITCH

Flash Card

Summary of Contents for SX8500

Page 1: ... a better way Press FLASH you will get a dial tone now dial the phone number of the 2 nd party then press FLASH to join the two calls together L1 L2 L3 L4 3 4 1 2 6 MOH works but audio does not stop when call is picked up in A1 or A3 settings Wire distance to adapter is too long Centralize the location of device to be as close as possible to all the phones Try the A2 setting If you are re wiring d...

Page 2: ...ter you press HOLD There is also C3 Hold button activation or Flash See page 5 for full details Audio Test on Line 1 select L1 on your phone and press the Audio Test switch located next to power connection Adjust the volume to mid level or check the FLASH card to hear the audio Note1 You can not perform audio test on lines 2 3 or 4 Note2 Do not set the volume too loud it may flicker or shut off th...

Page 3: ...TIBILITES OR FITNESS FOR A SPECIAL PURPOSE IN NO EVENT SHALL INNOVATIVE TELECOMMUNICATION TECHNOLOGY INVOTEL BE LIABLE FOR LOSS OF PROFITS OR BENEFITS INDIRECT SPECIAL CONSEQUENTIAL OR OTHERWISE ARRISING FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE Operation in Hold activation Start with A1 make or receive a real call the LED on the SX8500 turns ON solid then simply press the button on your telep...

Page 4: ...ve feature It can be automatically recorded by playing an email The production audio emailed to you from your dealer contains a coded noise file that automatically activates then stops the recording process The RED Status LED light indicates recording is in progress the noise codes themselves will not be recorded all other audio that you play on your PC will not effect the SX8500E Volume setting f...

Page 5: ...one Be sure to read the NOTES in this section To activate after you receive or make a call you need to speak and say something before pressing the button Audio activates less than 15 seconds later and the corresponding L1 L4 light on this device will start blinking To deactivate hold music just re select that line and Speak Over the audio for example say Hi I am Back the moment the device hears it...

Page 6: ...BANK2 one Bank holds the primary audio file the other BANK holds the extra audio file optional such as Holidays special events weekend special sales promotions etc You can switch from Bank1 to Bank2 or vise versa any time via the BANK selection switch Adjusting Output VOLUME If the On Hold audio volume is too low turn the VOLUME control clockwise If it is too loud turn the VOLUME control counter c...

Reviews: