Lucent Technologies MERLIN LEGEND Release 5.0, Feature Reference

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MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 257 Extension Status
NOTE:
For more information about calling groups, see ‘‘Group Calling’’ on page
281 .
Description 1 9
Extension Status allows an operator or a calling group or Call Management
System (CMS) supervisor with a Direct-Line Console (DLC) to monitor extensions’
status. It provides alternatives to the standard call-handling LED indicators of
available, busy, and Do Not Disturb. The red LEDs next to DSS buttons or the
green LEDs next to Auto Dial buttons programmed with extension numbers are
on, off, or flashing, depending on the extension’s status. The two modes for
Extension Status that can be selected during system programming are as follows:
■
Hotel. Employees at the front desk at a hotel or motel can use Extension
Status to monitor room availability and restrict the telephones when the
rooms are not occupied.
Table 20 shows Extension Status 0, 1, and 2 for
Hotel mode and the associated LED status for each.
Hotel mode allows different meanings to be assigned to extension
statuses. The system restricts or unrestricts telephones based on the
meaning assigned.
■
Calling Group/CMS. A calling group or CMS supervisor can use Extension
Status to monitor the availability of agents who can take calls directed to
the calling group.
Table 21 shows Extension Status 0, 1, and 2 for the
Calling Group/CMS mode and the associated LED status for each.
In either Hotel or Calling Group/CMS mode, an operator or a calling group or CMS
supervisor with a DLC can change the status of an extension either by using a
programmed button or by pressing the Feature button and dialing a code. In
addition, users in either mode with any type of telephone can change to Status 1
and Status 2. In calling groups, agents do not change to Status 1. In Calling
Group/CMS mode, users can change sign out of the group by changing to
Status 0. In Hotel mode, an extension can be changed to Status 0 only from a
DLC.
At a Glance - Continued
System Programming Designate either Hotel or Calling Group/CMS mode:
●
Options
→
Ext Status
In Hotel mode, activate Extension Status on DLC:
●
Extensions
→
More
→
Ext Status
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