MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 266
Forward and Follow Me
Description
2
1
Forward and Follow Me provide two ways for a user to send calls to another
number. Calls can be forwarded either to another inside extension (for example,
when a user is temporarily working at a different desk) or to an outside number
(for example, if a user is working at home). When calls are forwarded to an
outside number, the feature is called Remote Call Forward.
In Release 4.0 and prior systems, an SA or ICOM line must be ringing at a
forwarding extension before an inside call can be sent to the programmed
destination, even when the programmed Forwarding Delay is 0 rings (factory
setting). In Release 4.1 and later systems, the Forward on Busy feature
enhancement forwards calls immediately when all available SA or ICOM buttons
on the Forwarding extension are busy. The caller no longer receives a busy signal
from the forwarding extension. This enhancement works with Forward, Follow Me,
and Remote Call Forwarding.
NOTE:
Calls forwarded to outside telephone numbers may vary in transmission
quality.
In Release 4.0 and later systems, both Forward and Follow Me are affected by the
Forwarding Delay option, which allows calls to an extension to ring for
at least
a
programmed number of rings (0–9) before the call is forwarded to the receiving
extension. If a call cannot be forwarded while certain conditions exist, the Delay
may be greater than the programmed Forwarding Delay setting. The Forwarding
Delay setting can be programmed only by the system manager through system
programming.
NOTE:
In Release 4.1 and later systems, SA or ICOM calls forwarded from an
extension where all available lines are busy do not have the Forwarding
Delay applied. They are forwarded immediately and may arrive at the
destination before other forwarded calls that are ringing for the Forwarding
Delay period.
Whether calls are sent using Forward or using Follow Me depends on where the
feature is turned on:
■
Forward and Remote Call Forward are turned on at a user’s own extension
or from an outside telephone by remote access. Forward can be turned off
at a user’s own extension, at an extension to which the user’s calls are
forwarded, or from an outside telephone by remote access. (System
programming is required to allow Remote Call Forwarding.)
