MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 567
Station Message Detail Recording (SMDR)
party disconnects before a member answers, an asterisk (*) appears in the CALL
TAG field rather than an exclamation point (!) to indicate an abandoned call.
In Release 4.2 and later systems with Talk Time enabled, an incoming call to an
Auto Login or Auto Logout calling group answered by the Auto Login or Auto
Logout overflow calling group, displays an ampersand (&) in the SMDR report
(CALL TAG field). When an incoming call is routed by an automated attendant to
an Auto Login or Auto Logout calling overflow group, the CALL TAG field is left
blank, because this is not considered an overflow call. Furthermore, when a
member of an Integrated VMI or Generic VMI calling group or the Listed Directory
Number (the extension for the QCC queue) is the overflow receiver and answers
an incoming call to an Auto Login or Auto Logout calling group, the SMDR report
(CALL TAG field) is left blank.
In Release 4.2 and later systems with Talk Time enabled, the TALK field displays
a non-zero value to indicate the elapsed time of the incoming call, starting from
when the call is answered by a member of an Auto Login or Auto Logout calling
group and ending when the call is disconnected.
In Release 4.2 and later systems with Talk Time enabled, the TALK field displays
a non-zero value for an incoming call routed by an automated attendant to Auto
Login or Auto Logout calling groups. The value indicates the elapsed time of the
call, starting from when the call is answered by a member of an Auto Login or
Auto Logout calling group and ending when the call is disconnected.
In Release 4.2 and later systems, regardless of the Talk Time value, the TALK
field is left blank for all other incoming and outgoing calls.
If a person selects a line and cannot complete the call (for example, due to
restrictions), yet remains on the line for more than the programmed call duration,
an SMDR record is created although a call was never made on that line.
In the event of a power failure, the SMDR records for those calls are lost. The
calls themselves are dropped.
In Release 2.1 and later systems, an SMDR record is not generated for calls
made to loudspeaker paging ports.
Telephone Differences
3
9
Queued Call Consoles
3
9
When a QCC system operator arranges a 3-participant conference call (the
system operator and two other participants) and presses the Release button, the
QCC system operator is released from the call, but the other two participants
remain connected. However, the QCC operator’s extension number remains on
the SMDR record.
