MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 314
Hold
until the operator actually hears the reminder). The QCC Hold Return
option applies only to QCC operators. This option can be set to the
following values:
— Remain on Hold (factory setting). The call remains on hold until picked
up. A QCC operator continues to hear an abbreviated ring every time
the operator hold timer expires.
— Return to Queue. The call returns to the QCC queue. The caller hears
ringback.
■
QCC Hold Release. Determines what happens when a QCC operator is
on a call and presses another Call button. The Hold Release option applies
only to QCC operators. This option (equivalent to DLC operator automatic
Hold for DLC operators) can be set to the following values:
— Automatic Hold. The active call is put on hold. This prevents accidental
disconnection of callers.
— Automatic Release (factory setting). The active call is released. This
allows an operator to disconnect one call and answer another by
pressing a single button.
Considerations and Constraints
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3
The factory setting for the hold disconnect interval is Long (450 ms) because that
is the interval used by most local telephone companies.
If the hold disconnect interval set for the system does not match that of the local
telephone company, the system may have the following problems with calls on
hold:
■
If the interval is shorter than the setting at the local central office, callers on
hold may be disconnected.
■
If the interval is longer than the setting at the central office, the LED next to
the line button continues to flash after a caller on hold hangs up.
Both parties on an inside call cannot put each other on hold. If a user presses the
Hold button while waiting on hold on an inside call, the call is disconnected.
Telephone Differences
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3
Direct-Line Consoles
2
3
When DLC operator automatic Hold is enabled, a DLC operator can put an active
call on hold by pressing another line button or DSS button.
If the system is programmed for one-touch Transfer, an operator can press an
Auto Dial or DSS button to put an active inside or outside call on hold and initiate
a transfer, whether or not DLC operator automatic Hold is enabled.
