MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 161
Coverage
Figure 12.
Phantom Calling Groups
Phantom Extensions
9
If more than 30 extensions require coverage to the operator, phantom extensions
can be used after the maximum number of phantom calling groups is reached.
This setup is slightly different from the previous two scenarios. In this case, the
published DID number is the number for the phantom extension. The actual
telephone has Shared SA buttons with the phantom extension as principal user,
so the call rings at the telephone with the SSA button. The operator covers the
phantom extension and can use the Direct Voice Mail feature to send calls to the
original extension’s voice mail.
To set up phantom coverage to the operator before going to voice mail, do the
following:
■
Assign the extension (in the
example, 114) to a coverage group.
Assign a Group Cover button to the operator if a DLC, or assign the
coverage group to ring at the QCC.
■
Assign a phantom extension to a number (in the
example, 214).
You may have to renumber the extension first. If the extension does not
have an adjunct, using the adjunct extension number helps avoid confusion
(see
‘‘System Renumbering’’ on page 583
extension numbers).
■
Assign Shared SA buttons for the phantom extension to the real extension
(in the example, assign SSA buttons for 214 to 114) and remove all but one
SA button for the real extension. You may want to make this a No Ring
Call comes in
for ext 101.
Rings at ext
101.
Covers to
Operator
Operator
transfers to
201 (Voice
Mail).
Operator
answers
