MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 80
Barge-In
Display
Barge-In appears on the display as a feature choice only on QCC
operator consoles. On an MLX display telephone receiving a Barge-In
call, the message
Barge In
and either the name or extension number of
the person joining the call remains on the display until the receiving
telephone user hangs up. If Barge-In is denied because Privacy has been
activated, no error message is displayed on the calling telephone to
indicate that the attempt has been unsuccessful.
Do Not Disturb
If Do Not Disturb is activated, Barge-In overrides the feature and makes
the telephone ring.
Forward and
Follow Me
If an operator uses Barge-In to call an extension with Forwarding or
Remote Call Forwarding turned on, the call from the operator is not
directed to the destination extension. When a forwarded call is answered
at the destination extension, Barge-In can be used to join the call only by
dialing the extension number for the destination extension (not the
number for the originating extension). Barge-In cannot be used to join a
call forwarded to an outside telephone number.
Group Calling
Barge-In can be used for calling group members, but the member’s
extension must be used instead of the calling group extension. If a user
tries to use Barge-In after dialing the calling group extension number and
waiting in the queue, the feature has no effect. If a person uses Barge-In
to reach another user who is waiting in a calling group queue, the call is
removed from the queue, and both people and the delay announcement
(if programmed) are connected. If a person uses Barge-In for the delay
announcement extension and the device is playing a message to a caller,
the call is removed from the queue, and both people and the delay
announcement are connected.
In Release 5.0 and later systems when the Most Idle agent hunt type is
used, if a supervisor or operator barges in on a calling group call and
hangs up before the agent does, then Most Idle status is not affected. If
the agent hangs up first, he or she moves to the end of the Most Idle
queue.
Headset Options
If Barge-In is used to contact a user with Headset Auto Answer, the call is
automatically answered.
HotLine
HotLine (Release 5.0 and later systems) calls can be barged into.
Messaging
If Barge-In is used to contact a user with a posted message, the caller’s
telephone does not display the posted message.
Paging
Barge-In cannot be used to join speakerphone or loudspeaker paging
calls.
Privacy
Barge-In does not override Privacy. The caller hears a busy signal.
All VMI ports always have Privacy on. Barge-In cannot be used to join
calls to VMI ports.
