MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 433
Pickup
Digital Data Calls
A digital communications device can pick up a data call. Pickup is not
recommended at video system extensions, although it can be used at a
passive-bus MLX telephone.
Direct Station
Selector
The DSS buttons associated with a line/trunk number (801–880) cannot
be used to answer calls on specific lines by using Individual Pickup.
These DSS buttons are used strictly to show the busy or not-busy status
of each line/trunk.
Display
When a user with an MLX display telephone selects
Pickup
,
PickupLine/Ext:
prompt appears on the display (the prompt is not
displayed if a button programmed for a specific line or extension is used).
After the user enters the line or extension number to pick up the call, a
confirmation message appears (for example,
Pickup: OUTSIDE
or
Pickup: JOE
).
Forward and
Follow Me
Pickup cannot be used to answer calls being forwarded to an outside
telephone number.
Group Calling
A calling group member can be a member of a Pickup group. Calling
group members can use Pickup to answer a call (either a calling group or
individual group member extension) that is ringing at another group
member’s telephone. Line Pickup can be used to pick up a call that is in
the calling group queue. If an agent has a call on hold and the agent or
someone else picks up the call, the system moves the agent to the end of
the most-idle agent queue (Release 5.0 and later systems).
HotLine
Pickup cannot be used at a HotLine extension (Release 5.0 and later
systems).
Night Service
A call ringing at a Night Service group extension can be answered from
another extension by using Pickup.
Paging
When the line number used for loudspeaker paging is not assigned to a
button on a multiline telephone, a user can access the loudspeaker
paging system either by using Individual Pickup and dialing the
loudspeaker paging line number (801–880) or by using a Pickup button
specifically programmed for the paging line number.
Park
A parked call can be picked up by using Individual Pickup.
Personal Lines
If a call received on a personal line is transferred to another user who
receives the call on an SA or ICOM button and then puts the call on hold,
another user who shares the personal line cannot select the shared
personal line button to pick up the call. If the user who received the
transfer and put the call on hold cannot return to the call, another user
must use Line Pickup to pick up the call (for example, an operator can
take a message and then disconnect the caller).
SMDR
The extension of a user who picks up a call by using Pickup is shown on
the SMDR report.
System Access/
Intercom Buttons
If Pickup is used to answer a call ringing at an SA or Shared SA button,
the call is removed from the ringing telephone and moves to the SA or
SSA button used to pick up the call. The green LED turns on next to the
SA button used to answer the call and next to all SSA buttons
programmed for that specific button.
