MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 568
Station Message Detail Recording (SMDR)
In Release 4.2 and later systems, if the QCC queue is assigned as the overflow
receiver for an Auto Login or Auto Logout calling group, and the QCC does not
transfer the call to the calling group, the TALK field does not show the amount of
time that the overflow receiver spent talking to the caller. The TALK field is zero
(00:00) and the CALL TAG field has an asterisk (
*
).
In Release 4.2 and later systems, if a calling group is programmed as the backup
for the QCC queue and all QCC operators are temporarily unavailable, an
incoming call is sent to the calling group queue to wait for the next available
agent. SMDR records this type of call in the same way that it does other incoming
calls to Auto Login and Auto Logout calling groups, as long as SMDR has been
programmed for this functionality.
Feature Interactions
3
9
Account Code Entry
The account code is printed in the ACCOUNT field of the SMDR record. If
SMDR is set to record outgoing calls only, an account code cannot be
entered on incoming calls. If a remote access barrier code is entered for
an incoming call and then an account code is entered, only the account
code (not the barrier code ID) appears on the report.
Authorization Code
All outgoing calls over the minimum call length made using an
authorization code are recorded in the SMDR record.
If an account code is not entered, the ACCOUNT field of the SMDR report
contains the authorization code used to obtain calling privileges. If an
account code is entered at any time during a call, the account code is
stored in the SMDR record.
Auto Dial
All Auto Dial calls to outside numbers are recorded by SMDR.
Automatic Route
Selection
The CALLED NUMBER field of SMDR reports for systems with Automatic
Route Selection (ARS) shows all digits dialed by the user, including any
digits absorbed by the system and the facility used to make the call. The
records do not include the ARS dial-out code or any digits added by ARS.
Basic Rate Interface
The number of a BRI line is shown in the LINE field of the SMDR report.
Call timing begins when an outgoing call is answered. Therefore, calls
that are unanswered at the far end do not have an SMDR call record.
In Release 4.1 and prior systems, call timing for incoming calls begins
when the call is answered. In Release 4.2 and later systems, timing for
incoming calls to Auto Login or Auto Logout calling groups begins when
the system detects the call, assuming the system is programmed for this
functionality.
Callback and Call
Waiting
SMDR begins measuring the duration of callback calls when the line/trunk
is seized and the system begins dialing the call. In Release 4.1 and prior
systems, call-waiting calls are measured as soon as the call is answered.
In Release 4.2 and later systems, timing starts as soon as the system
detects an incoming call, assuming the system is programmed for this
functionality.
