MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 302
Group Calling
Personal Lines
continued
To allow all calling group members’ telephones to ring when an outside
call is not answered within three rings, the lines/trunks programmed to
ring into the queue can also be assigned as personal lines on group
member telephones and programmed for Delay Ring. This does not work
for inside calls, remote access calls, DID calls, or when a delay
announcement device is assigned to the group.
In a Hybrid/PBX mode system where the Most Idle hunt type (Release 5.0
and later systems only) is used, a calling group member may receive a
calling group call at an SA button, then put that call on hold at the SA
button. If the agent then picks up the call at a personal line button at his or
her telephone, the system no longer considers the call a calling group
call. Therefore, the agent moves to the end of the most-idle queue
(Release 5.0 and later systems) and can receive another calling group
call immediately.
Pickup
A calling group member can be a member of a Pickup group. Calling
group members can use Pickup to answer a call (either a calling group or
individual group member extension) that is ringing at another group
member’s telephone. Line Pickup can be used to pick up a call that is in
the calling group queue. Picking up a call on hold moves a calling group
agent to the end of the most-idle queue (Release 5.0 and later systems
only).
Pools
Lines/trunks assigned to pools can be assigned to ring into a calling
group. An incoming call on a line/trunk assigned to the pool rings on an
SA button even if the calling group member has a Pool button assigned
to his or her telephone.
Primary Rate Interface
(PRI) and T1
A PRI line that is a member of a B-channel group programmed for routing
by dial plan should not belong to a calling group. A line that is part of a
B-channel group included in a calling group should not be programmed
for routing by dial plan.
Recall/Timed Flash
A user who has received an inside calling group call can use Recall.
Remote Access
Remote access users cannot log into a calling group but can call into a
calling group regardless of the restrictions applied. When the call rings at
a calling group member’s telephone, it rings as an outside call.
A calling group can be programmed to receive calls from remote access
users to invalid extensions. If a line/trunk is programmed for both Remote
Access and Group Calling, Remote Access overrides Group Calling.
Ringing Options
Abbreviated ringing is not operable for calls to the calling group extension
because a calling group member active on a call is considered
unavailable for incoming calls. In Hybrid/PBX mode, calling group
members should program SA buttons for Immediate Ring.
Signal/Notify
A Signaling button cannot be programmed for a calling group.
