MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 162
Coverage
button and move it to a virtual button that is not actually on the physical
telephone. This conserves buttons and prevents accidental calls to 114
from ringing at the extension.
■
Assign the extension (in the
example, Extension 114) to
coverage group 1. Assign coverage group 1 to the voice mail calling group,
770.
Figure 13.
Phantom Extensions
With the phantom extensions coverage configuration, a caller dials the DID
number. In the
555-5214
. Extension 114 rings
several times on a Shared SA button. If the call is not answered, it is covered by
an operator, and the display shows
Cover ext 214
. The operator answers the
call and the caller asks to leave a message. The operator transfers the caller to
the extension’s voice mail, Extension 114, using Direct Voice Mail. The caller
leaves a message for the person at the extension, and the Message light goes on.
NOTE:
A user can give out a regular telephone number (in this example,
555-5214) and a voice mail number (555-5114). This way, callers can
leave a message without ringing the telephone. This is necessary to
receive messages outside of office hours. Callers cannot leave messages
after hours unless they know the second DID number.
Call comes in
for ext 214.
Rings at ext 114
on Shared SA.
Operator
answers
Ext 214 Covers
to Operator
Operator transfers
directly to 114’s
Voice Mail.
