Lucent Technologies MERLIN LEGEND Release 5.0 Feature Reference Download | Manualshive

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MERLIN LEGEND Communications System Release 5.0
Feature Reference

555-650-110

Issue 1

June 1997

Features

Page 489

Queued Call Console (QCC)

At a Glance - Continued

System Programming
continued

Designate calling group as QCC position-busy backup:

●

Operator

→

Queued Call

→

More

→

QCC Backup

Specify return ring interval for extended calls:

●

Operator

→

Queued Call

→

Return Ring

Assign QCC positions for message center operation:

●

Operator

→

Queued Call

→

Msg Center

Enable or disable Voice Announce capability for Queued Call
Consoles (Release 4.0 and later):

●

Operator

→

Queued Call

→

More

→

Voice Annc

Change Overflow Coverage Number:

●

Extensions

→

More

→

Grp Calling

→

Overflow

Change Listed Directory Number extension:

●

SysRenumber

→

Single

→

More

→

ListDirectNo

Hardware

008 MLX or 408 GS/LS-MLX module

Maximums

QCC Positions
QCCs for each Module
Position-Busy Backups

4 (8 operators total, including DLCs)
2
1

Factory Settings

Operator Hold Timer
QCC Queue Priority for

Trunks/Call Types

Treatment of Calls to

Invalid Extensions

Destination for Calls to

Invalid Extensions

Call Types

Dial 0
Unassigned DID
Listed Directory Number
Returning Calls
Group Coverage

Elevate Priority
QCC Hold Return
QCC Hold Release
Calls-in-Queue Alert
Queue Over Threshold
Extended Call Completion
Position Busy Backup
QCC Voice Announce
Return Ring Interval
Message center position
Listed Directory Number

60 sec (range 10–255 sec)
4 (range 1–7)

Backup Extension

QCC Queue

Primary system operator
Primary system operator
Primary system operator
Originating operator position (Initiator)
none
0 (no reprioritization) (range 5–30 sec, 0)
Remain on Hold
Automatic Release
Disabled
0 (no alert) (range 1–99 calls, 0)
Automatic
None
Disabled
4 rings (range 1–15 rings)
None
800

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Summary of Contents for MERLIN LEGEND Release 5.0

Page 1: ...555 650 110 Comcode 108005794 Issue 1 June 1997 MERLIN LEGEND Communications System Release 5 0 Feature Reference...

Page 2: ...il Num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la classe A pr scrites dans le r glement sur le brouillage radio lectrique dict par le m...

Page 3: ...xxiii About This Book xxvii Intended Audience xxvii How to Use This Book xxvii Terms and Conventions Used xxix Security xxx Related Documents xxxi How to Comment on This Book xxxii Features 1 Index of...

Page 4: ...ata Calls 183 Direct Line Console 191 Direct Station Selector MLX 199 Direct Voice Mail 215 Directories 218 Display 225 Do Not Disturb 251 Extension Status 256 Fax Extension 262 Forward and Follow Me...

Page 5: ...r Dial 541 Second Dial Tone Timer 545 Signal Notify 547 Speed Dial 550 Station Message Detail Recording SMDR 557 System Access Intercom Buttons 573 System Renumbering 583 Timer 595 Toll Type 596 Touch...

Page 6: ...al Feature Use Information D 1 Telephone and Operator Features D 3 Telephone Programming D 13 E System Programming Menu Hierarchy E 1 F Sample Reports F 1 System Information Report F 6 Dial Plan Repor...

Page 7: ...ine Telephones H 1 Analog Multiline Telephones H 2 MLX 10 and MLX 5 Nondisplay Telephones H 3 MLX Display Telephones H 4 I Applications I 1 Organization of Descriptions I 3 System Support for Applicat...

Page 8: ...MERLIN LEGEND Communications System Release 5 0 Feature Reference 555 650 110 Issue 1 June 1997 Contents Page viii Videoconferencing I 60 ExpressRoute 1000 I 69 Ascend Pipeline 25 Px I 72 Index IN 1...

Page 9: ...nits in the MERLIN LEGEND Communications System control unit Use only Lucent Technologies recommended approved MERLIN LEGEND Communications System accessories If equipment connected to the analog exte...

Page 10: ...k of fire or electrical shock Never spill liquid of any kind on this product Unplug the product from the wall outlet before cleaning Use a damp cloth for cleaning Do not use cleaners or aerosol cleane...

Page 11: ...p Coverage Ring Delay 1 9 rings is programmed on individual extensions and replaces the Coverage Delay Interval programmed systemwide in previous releases The Primary Cover Ring Delay 1 6 rings and Se...

Page 12: ...tside line must be assigned to a Night Service group With this enhancement Night Service can be activated and deactivated on lines that do not appear on operator consoles for example personal lines an...

Page 13: ...with AT T Switched Network Services can be provided to users of the MERLIN LEGEND Communications System MCI Toll Services for DMS 250 or DEX600E switch type MCI Prism service for domestic outgoing lo...

Page 14: ...atures listed are programmable TALK Field For Auto Login and Auto Logout calling groups the TALK field records the amount of time a calling group agent spends on a call DUR DURATION Field For Auto Log...

Page 15: ...the following new reports are provided Organization Detail Report Organization Summary and Trends Report Selection Detail Report Account Code Report Traffic Report Extension Summary Report Data Report...

Page 16: ...application on a user s computer can assume basic call control of the user s analog multiline or MLX telephone s SA buttons Basic call control includes Answering calls arriving on an SA button Making...

Page 17: ...ng a CTI application caller information does initiate screen pop If the DLC is unmonitored screen pops can occur after the DLC releases the call 3 Calls transferred from Cover buttons on unmonitored D...

Page 18: ...since transferring or hanging up on an incoming calling group call For some applications this hunt type is more efficient than the circular type because it takes into account the varying duration of...

Page 19: ...alue Threshold 2 to a middle value and Threshold 1 to the lowest value A Calls in Queue Alarm button indicates the severity of the alarm condition in the following ways If the number of waiting calls...

Page 20: ...e display telephone includes a 2 line by 24 character display and both telephones come with 5 line buttons In systems prior to Release 5 0 the MLX 5 and MLX 5D telephones are treated as MLX 10 and MLX...

Page 21: ...he central office CO For example in many areas a telephone user can dial 67 before a telephone number to disable central office supplied caller identification at the receiving party s telephone You mu...

Page 22: ...ontains default entries which are numbers frequently associated with toll fraud By default Disallowed List 7 is automatically assigned to both generic and integrated VMI voice messaging interface port...

Page 23: ...se 4 0 includes all Release 3 1 functionality plus the enhancements listed below Support for Up to 200 Extensions 0 An expanded dial plan supports up to 200 tip ring devices Support for National ISDN...

Page 24: ...s at 112 kbps using two 56 kpbs channels or 128 kbps using two 64 kbps B channels This feature is available for Hybrid PBX and Key modes only Support for T1 Switched 56 Digital Data Transmission 0 For...

Page 25: ...e following changes enhance the performance of single line telephones Disable Transfer Through centralized telephone programming the system manager can disable transfer by removing all but one SA or I...

Page 26: ...MERLIN LEGEND Communications System Release 5 0 Feature Reference 555 650 110 Issue 1 June 1997 Prior Releases Features and Enhancements Page xxvi Release 4 0 Enhancements...

Page 27: ...ing such information including support personnel sales representatives system managers and account executives It is also intended for technicians who are responsible for system installation maintenanc...

Page 28: ...applicable tells you what maximum numbers apply to the feature Factory Setting s Shows you the default programming that is how the system sets the feature when no one programs it Following each At a...

Page 29: ...nk are often applied interchangeably In this guide we use lines trunks and line trunk to refer to facilities in general Specifically we refer to digital facilities We also use specific terms such as p...

Page 30: ...ers from abusing the system You should assign passwords wherever you can and limit knowledge of such passwords to three or fewer people Example Purpose It is very important that you follow these steps...

Page 31: ...s listed below are part of the documentation set Within the continental United States these can be ordered from the Lucent Technologies GBCS Publications Fulfillment Center by calling 1 800 457 1235 D...

Page 32: ...issing write directly to Documentation Manager Lucent Technologies 211 Mount Airy Road Room 2W226 Basking Ridge NJ 07920 Miscellaneous User Support 555 650 130 Calling Group Supervisor s Guide 555 640...

Page 33: ...ifferences An explanation of variations in the use of the feature in the different modes supported by the communications system Telephone Differences An explanation of variations in the use of the fea...

Page 34: ...p 225 Attendant console Switched Loop Queued Call Console p 488 AUDIX Voice Power Integrated Administration p 328 Authorization Code Authorization Code p 40 Auto Answer All Auto Answer All p 45 Auto A...

Page 35: ...System CAS Appendix I p I 21 Call Accounting Terminal CAT Appendix I p I 25 Call by Call Services Table Primary Rate Interface PRI and T1 p 441 See also Data Video Reference Call completion Transfer O...

Page 36: ...ltation Transfer Transfer p 601 CONVERSANT Appendix I p I 58 Coverage Delay Interval Coverage p 139 Coverage Group Coverage p 139 Integrated Administration p 328 Coverage Inhibit Coverage p 139 Covera...

Page 37: ...irectories p 218 Directory of System Speed Dial numbers Speed Dial p 550 Directory of extension numbers Directories p 218 Disallowed Lists Allowed Disallowed Lists p 34 Display Display p 225 Display o...

Page 38: ...t Code Entry Forced Account Code Entry p 25 Forward Forward and Follow Me p 265 G General Pickup Pickup p 429 Group Assignment Night Service p 398 Group Call Pickup Pickup p 429 Group Calling Group Ca...

Page 39: ...Display p 225 Idle Line Preference Automatic Line Selection and Ringing Idle Line Preference p 56 Immediate ring Ringing Options p 533 Incoming Call Line Identification ICLID Caller ID p 105 Individua...

Page 40: ...Last Number Dial p 368 Leave Message Messaging p 374 Leave Word Calling Messaging p 374 Line Pickup Pickup p 429 Line Request Line Request p 372 Line trunk pool button access Pools p 435 Line trunk q...

Page 41: ...86 Missed Reminder Reminder Service p 518 Modem pooling See MERLIN LEGEND Communications System Modem Pooling application note Multi Function Module Multi Function Module p 386 Music On Hold Music On...

Page 42: ...p 533 Picasso Still Image Phone Appendix I p I 59 Pipeline 25 Px Access Device Appendix I p I 72 Pickup Call Waiting Call Waiting p 92 Pool Dial Out Code Restriction Calling Restrictions p 110 Pool ro...

Page 43: ...Ring Buttons System Access Intercom Buttons p 573 Ring Timing options Ringing Options p 533 Ringback Transfer Audible Transfer p 601 Ringing Idle Line Preference Automatic Line Selection and Ringing...

Page 44: ...ess Intercom Buttons p 573 Station Message Detail Recording Station Message Detail Recording SMDR p 557 Station programming Programming p 480 Station to Station Messaging Messaging p 374 Signal Notify...

Page 45: ...ay p 225 Transfer Return Interval Transfer p 601 Trunk Pools Pools p 435 Trunk to Trunk Transfer Transfer p 601 TTRs Touch Tone or Rotary Signaling p 598 Two Digit numbering System Renumbering p 583 U...

Page 46: ...g calls Conferencing and joining calls Dialing Paging Putting a call on hold Using the system from an outside phone Covering Calls or Having Calls Covered When you are covering calls Timekeeping Calli...

Page 47: ...a calling supervisor for people answering calls DLC and QCC operators only Direct Line Console p 191 Queued Call Console p 488 Direct Station Selector p 199 Group Calling p 281 Extension Status p 256...

Page 48: ...X phones or System Display Consoles only Direct Station Selector p 199 An inside or outside number by lifting the handset of a single line telephone Single line only Release 5 0 and later systems HotL...

Page 49: ...y Labeling p 360 Change the System Directory to accommodate business needs System managers only Labeling p 360 Paging One person at your company who has a speakerphone and is not a QCC operator or at...

Page 50: ...522 To receive calls that come to your system extension N A Forward Follow Me p 265 Covering Calls or Having Your Calls Covered When you are covering calls As an operator DLC and QCC operators only D...

Page 51: ...cy p 477 Do Not Disturb p 251 To your extension when your phone is too busy to take any more calls or you must be away from your phone QCC only Queued Call Console p 488 To outside numbers System mana...

Page 52: ...him or her without calling All except QCC Signal Notify p 547 Post a specific message such as OUT TO LUNCH for co workers who have display phones All except single line Messaging p 374 Posted Messages...

Page 53: ...ion or outside number as soon as someone lifts the handset For single line only Release 5 0 and later HotLine p 320 Speed Dial p 550 Adjust the ringing at an extension including one with a single line...

Page 54: ...nes Personal Lines p 421 In Behind Switch mode allow Conference Transfer and Drop buttons to access host features N A Recall Timed Flash p 511 Messages Change the language used English French or Spani...

Page 55: ...business hours Operator consoles Night Service p 398 Set up the way calls are distributed to calling group members System manager only Group Calling p 281 Monitor others calls N A Direct Line Console...

Page 56: ...lay p 225 Set contrast on your telephone Display telephones except BIS 22D Display p 225 Use the line buttons on your telephone All System Access Intercom Buttons p 573 Personal Lines p 421 Pools p 43...

Page 57: ...lls and requires a caller to enter an account code before placing an outside call You can change or correct an account code while a call is in progress but you cannot cancel it To enter change or corr...

Page 58: ...m of 16 and for completion dialing or pressing a programmed Account Code Entry button Account codes can be no more than 16 characters in length and only the digits 0 9 and the character can be used Fo...

Page 59: ...ot required and the QCC system operator can enter account codes Those account codes appear on the SMDR printout In this case the Account Code Entry feature must be activated from the display and canno...

Page 60: ...ystem Speed Dial or Personal Speed Dial because these features are activated by dialing Pressing completes the entry of an account code and cannot also be used to activate the Speed Dial features Feat...

Page 61: ...Extensions assigned Forced Account Code Entry can forward calls only to extensions and not to outside numbers The user hears a fast busy signal if he or she tries to forward a call to an outside numbe...

Page 62: ...Alert An alert device such as a bell or strobe light connected to the line or trunk designated as a maintenance alarm jack The device rings or lights when the system detects a problem The red LED on t...

Page 63: ...erator consoles An Alarm button is a fixed feature on a QCC A QCC operator can use the Inspect feature to display the number of alarms Feature Interactions 0 Automatic Maintenance Busy The red LED tur...

Page 64: ...lock AlClk If this feature is not displayed press the More button The display shows the alarm status On Off and the time set 3 For English language operation dial a 4 digit time from 0100 to 1259 and...

Page 65: ...creen To cancel the alarm on an analog multiline telephone follow the procedure below 1 Press the Set button ALARM On begins to flash 2 Press the Fwd button ALARM Off begins to flash 3 Press the Exit...

Page 66: ...ss LinesTrunks RemoteAccss Non TIE Lines Allow List DisallowLst Assign or remove Allowed Disallowed Lists for tie trunks used for Remote Access LinesTrunks RemoteAccss TIE Lines Allow List DisallowLst...

Page 67: ...ific numbers included in the list When a Disallowed List is assigned to a barrier code the remote access user using that code cannot reach the specific numbers included in the list If barrier codes ar...

Page 68: ...lls preceded by 67 but allow all other calls Enter 67 as a Disallowed List entry Disallow calls preceded by all star codes but allow all other calls Enter as a Disallowed List entry Disallow calls pre...

Page 69: ...o an extension is removed for calls placed through a toll operator Individual Allowed and Disallowed Lists are numbered 0 through 7 Within each list there are 10 entries numbered 0 through 9 The Pause...

Page 70: ...on cannot use the System Directory to dial a restricted number unless the System Speed Dial number is marked or the number is on the Allowed List for that extension Forward and Follow Me A user with a...

Page 71: ...l number is used to dial a restricted number the call cannot be completed unless the number is on the Allowed List for that extension Toll Type When lines trunks with different toll types are connecte...

Page 72: ...o make another call you must reactivate the Authorization Code feature in order to obtain the restriction privileges of the home extension Authorization codes can also be used for call control and cal...

Page 73: ...thorization code followed by a Activating an Authorization Code 0 You can pick up any telephone except a QCC in the system and use an authorization code You obtain home extension calling privileges by...

Page 74: ...e message Error Deactivating an Authorization Code 0 Each entry of an authorization code is good for only one phone call After completing a call the current extension loses home extension privileges I...

Page 75: ...ry If an account code is not entered the ACCOUNT field of the SMDR printout contains the authorization code or the home extension used to obtain restriction privileges If an account code is entered at...

Page 76: ...retrieve the saved number on the phone you are using SMDR Outgoing calls made using an authorization code are recorded in the SMDR record If an account code is not entered the ACCOUNT field of the SM...

Page 77: ...o the button turns off In either case the telephone returns to normal operation Auto Answer All can also be used with a headset adapter to allow an analog multiline telephone user or analog DLC operat...

Page 78: ...nally a second alert or zip tone may sound on incoming or intercom calls This is normal Auto Answer All should be used instead of Auto Answer Intercom to allow an answering device to answer intercom c...

Page 79: ...Delay Ring and selects the lines not to be answered by programming them for No Ring If the device is to answer only inside calls all personal lines outside lines assigned to buttons on the telephone m...

Page 80: ...tton The green LED next to the button turns on The HFU turns on automatically when an inside call is received To deactivate the feature press the Auto Answer Intercom button again The green LED turns...

Page 81: ...intercom calls to be dropped When Auto Answer Intercom is activated in Hybrid PBX mode and a call is received on an SA button the HFU turns on even if the button is programmed for Delay Ring or No Rin...

Page 82: ...ide Auto Dial button is programmed the user can see the status of the extension associated with the button the green LED next to the button is on when a person at the extension is on a call when Do No...

Page 83: ...it has no effect on how the Auto Dial button functions Table 1 Special Characters for Outside Auto Dial In Release 2 1 and later systems when a call is forwarded to a multiline telephone that has an i...

Page 84: ...line or outside line button before pressing an outside Auto Dial button Pressing an inside Auto Dial button without lifting the handset turns on the speakerphone the system automatically selects an IC...

Page 85: ...by dialing the virtual number of the Auto Dial button for example 01 A video system that supports the use of for entering feature codes can use Auto Dial in the same fashion Display When you press a...

Page 86: ...an outside Auto Dial button not an inside one can be used on a personal line Pools Pool dial out codes cannot be programmed on inside Auto Dial buttons A pool dial out code can be programmed on an ou...

Page 87: ...uttons instead of dialing extension numbers To use the One Touch Transfer option you must program inside Auto Dial buttons for extensions to which you transfer calls When an operator transfers a call...

Page 88: ...tion of a line when a user hangs up Turn this option on or off for each extension through either Users Affected Telephone users operators data users Reports Affected Extension Information Modes All Te...

Page 89: ...elected automatically The red LED is never on until you press the line button with a ringing call flashing green LED or an available line button green LED off to make a call Automatic Line Selection 1...

Page 90: ...ne buttons and SA or ICOM buttons can be included in the ALS sequence However inside and outside lines should not be interleaved A typical sequence would consist of all desired SA or ICOM buttons foll...

Page 91: ...ramming to remove the restriction for the specific extension Key Mode 2 The factory set ALS sequence for multiline telephones including DLCs includes only personal line buttons Users can make inside c...

Page 92: ...and or outside lines by dialing the Idle Line Access code Feature Inter1 2 actions Account Code Entry A single line telephone user can enter account codes only when ALS is programmed to select an SA o...

Page 93: ...election and Ringing Idle Line Preference System Access Intercom Buttons SA including Shared SA or ICOM buttons can be programmed in an ALS sequence Different button types personal line Pool ICOM SA o...

Page 94: ...fice failure to disconnect make the line trunk available for use after a user hangs up The line trunk is put in maintenance busy state after two occurrences of a failure to disconnect When a line trun...

Page 95: ...the entire module is taken out of service Mode Differences 2 Hybrid PBX Mode 2 To provide optimal performance Automatic Maintenance Busy should be enabled when a Hybrid PBX system includes pools Key a...

Page 96: ...oute Tables ARS Sub A FRL Sub B FRL Specify the number of digits that need to be absorbed by the system when it routes calls on an identified route Tables ARS Sub A Absorb Sub B Absorb Specify the dig...

Page 97: ...Accss Non TIE TIE Lines ARS Restrct Allow or restrict remote access users with barrier codes from using selected lines trunks LinesTrunks RemoteAccss BarrierCode ARS Restrct Assign or restrict extensi...

Page 98: ...be used in a preferred order usually based on lowest cost and the extension user s privilege level or Facility Restriction Level FRL Routes cannot be programmed for the Special Numbers N11 Table A rou...

Page 99: ...set table routes calls to numbers that start with 0 The international dialing code 011 is treated as a special case and can be put into a programmable table If 011 is not specified in a programmable...

Page 100: ...aracters can be automatically absorbed when a user dials a number For 10 digit toll calls the prefix 1 must be dialed to signal a toll call to ARS If the central office does not require the prefix 1 f...

Page 101: ...SA button and dials the ARS access code usually a 9 to connect to ARS then dials a call If the extension is restricted or toll restricted and the number dialed is not on the Allowed List or if the nu...

Page 102: ...e than seven digits have been dialed after the 1 the 1 7 Tables are eliminated The next three digits following the 1 are compared to the 3 digit area codes in the Area Code Tables and the first three...

Page 103: ...t 0 Use Default Local Table Does the dialed number have 1 7 or more digits EXACTLY 1 7 Compare next three digits to all entries in each 1 7 table Any matching tables NONE MANY Use lowest matching Loca...

Page 104: ...stop times of Subpatterns A and B the start time for Subpattern A is the stop time for Subpattern B If the time of the call is between the Subpattern B start time and stop time then Subpattern B is s...

Page 105: ...ows how FRLs are used to decide whether a route is allowed Table 3 Facility Restriction Levels For a PRI or BRI call any route that does not match the call type voice or data is eliminated from eligib...

Page 106: ...aracter Pause cannot be used in system programming to enter area codes and or exchanges in ARS tables Calls made to the equal access code 10xxx are always routed immediately over the main pool whether...

Page 107: ...e Callback When a call is made using ARS and all possible line trunk routes are busy the call can be queued only for the first route in the pattern However if the FRL for the extension does not allow...

Page 108: ...pool a user may seize a pool that the extension is not allowed to use under existing pool dial access restrictions Primary Rate Interface PRI and T1 An incoming call can access Automatic Route Selecti...

Page 109: ...Dial Personal Speed Dial and System Speed Dial numbers can include the ARS code System Access Intercom Buttons The ARS FRL assigned to the extension being used to make the call applies to calls made o...

Page 110: ...the display A tone heard by the user and the people on the call signals that the user has joined a conversation in progress Ringing indicates that Do Not Disturb is on at the extension Considerations...

Page 111: ...ephones 3 Single line telephones cannot use Barge In but other telephone users can use Barge In to interrupt or monitor calls on single line telephones Feature Interactions 3 Basic Rate Interface Barg...

Page 112: ...the member s extension must be used instead of the calling group extension If a user tries to use Barge In after dialing the calling group extension number and waiting in the queue the feature has no...

Page 113: ...res Page 81 Barge In Recall Timed Flash In Release 2 0 and later systems Recall can be used by a user who has joined a call with Barge In as well as by the user who has been interrupted In Release 1 0...

Page 114: ...D and DN to BRI lines LinesTrunks More BRI SPID DN SPID Enter DN Enter Specify BRI timer settings LinesTrunks More BRI Timers Maximums BRI modules 5 Factory Settings Systemwide Clock Synchronization S...

Page 115: ...tal data transmission BRI provides the capability for videoconferencing and Group IV G4 fax using existing wiring Each B channel supports up to 64 kbps throughput Improved Toll Restriction The ways th...

Page 116: ...rectory Number is the telephone number that is dialed to reach a destination When an incoming call arrives on a BRI line the central office presents the Directory Number as the Called Party Number Onl...

Page 117: ...use the EWSD feature named Multiline Hunt Group Multiline Hunt is available for voice only and digital data only applications Alternate voice and digital data applications are not supported NOTE Mult...

Page 118: ...ne 100D module or a combination of 100D modules and 800 NI BRI modules then one of the connections provides primary clock synchronization for all 800 NI BRI and 100D module ports and for the system s...

Page 119: ...le 2 Local clock source on an 800 NI BRI or 100D module 3 Local clock source on the processor module Timers and Counters 3 This option sets the timer and counter thresholds The factory settings for th...

Page 120: ...is timer is 2 seconds T309 Timer Times the duration of a D channel data link failure a loss of signaling for the entire BRI connection The value of this timer is 90 seconds T310 Timer Times the networ...

Page 121: ...er on the second screen of the display Transfer without Consultation In Release 4 0 and later systems pressing the More button on an MLX display telephone that is a transfer destination shows the orig...

Page 122: ...ogrammed For BRI lines the SMDR format should be set to ISDN format In Release 4 1 and prior systems an SMDR record is not recorded for a BRI facility call that is shorter than the programmed SMDR cal...

Page 123: ...ld An active call on a BRI line can be placed on hold by using the MERLIN LEGEND Communications System Hold feature All call appearances such as LEDs are the same as for other non BRI lines Recall Rec...

Page 124: ...nts are busy When the called party frees an SA or ICOM button and there is a call waiting the caller hears dequeuing tone and the waiting call appears on the free SA or ICOM button of the called party...

Page 125: ...ld by pressing and releasing the switchhook or the Flash or Recall button Dial 87 to answer the waiting call Considerations and Constraints 3 A user can have more than one call waiting If there is mor...

Page 126: ...Call Waiting feature activated Single Line Telephones 3 If a single line telephone user presses and releases the Recall or Flash button or on a telephone without positive disconnect presses and releas...

Page 127: ...Display When a user has a call waiting Call Waiting is shown on the display Forward and Follow Me Call Waiting does not apply to forwarded calls because the system tries the destination extension ins...

Page 128: ...R does not begin measuring the duration of a call waiting call until the call is answered In Release 4 2 and later systems with the Talk Time option enabled timing for calls to Auto Login and Auto Log...

Page 129: ...ach extension Users Affected Telephone users DLC operators data users Reports Affected Extension Information Remote Access DISA Information System Information SysSet up Modes All Telephones All except...

Page 130: ...ne the red and green LEDs are on next to the line button used to make the call When the busy extension or pool is available the caller hears the out of queue tone three short beeps and the call is com...

Page 131: ...he feature from the display If the user is on another call when the system tries to call back he or she hears an abbreviated ring A multiline telephone user can queue more than one call to the same ex...

Page 132: ...h a restricted extension can use Callback for a busy pool because restrictions are based on the specific line trunk being used to make the call When a line trunk in the busy pool is available the syst...

Page 133: ...alls to extensions that are using Do Not Disturb are not eligible for callback queuing If a callback originator is using Do Not Disturb the system overrides the feature and the telephone rings when th...

Page 134: ...or does not hear zip tone or dequeuing tone Hold Pressing the Hold button while waiting for a callback call is similar to hanging up The green LED flashes next to the line button indicating that the b...

Page 135: ...n use Callback if the system is programmed for remote access Callback Autoqueuing The user cannot hang up but must wait on the line until the extension or pool is available The caller hears Music On H...

Page 136: ...extension while transferring a call he or she can use Automatic Callback or Selective Callback to queue the call before completing the transfer The caller hears ringback or Music On Hold if programmed...

Page 137: ...odule 3 The 800 GS LS ID circuit module provides eight analog loop start or ground start line trunk jacks with each port capable of processing Caller ID information over loop start lines only It also...

Page 138: ...may hear one or two extra bursts of ringback if LS ID Delay is programmed while the person receiving the call has not yet heard a ring When the option is programmed on a 2 way trunk the system does no...

Page 139: ...l comes in on a personal line or Shared SA button the calling party number information appears at the principal owner s extension Incoming call information is displayed on Line 1 of the first and seco...

Page 140: ...n appears in the PRI ANI format However outgoing calling information is not displayed Do Not Disturb Caller ID information is not displayed when a user turns on Do Not Disturb If a user turns on Do No...

Page 141: ...of the first display screen SMDR Use the ISDN format if you subscribe to Caller ID whether or not your company subscribes to PRI The calling party number of an incoming call appears in the NUMBER fiel...

Page 142: ...Trunks RemoteAccss Non TIE Lines Restriction Assign or remove outward toll restriction from tie trunks used for Remote Access LinesTrunks RemoteAccss TIE Lines Restriction Assign or remove outward tol...

Page 143: ...tricted and cannot be used to make any outside calls if outward restricted If the restrictions are too limiting an Allowed List can be used in conjunction with calling restrictions An Allowed List is...

Page 144: ...se 3 1 and later systems the factory setting is for all extensions to be restricted from using any pool Facility Restriction Level Hybrid PBX Only 3 The Automatic Route Selection ARS Facility Restrict...

Page 145: ...rrect password is entered the system then checks for calling restrictions assigned to each extension before allowing calls to outside numbers A Night Service Exclusion List can be created to exempt sp...

Page 146: ...n Key and Behind Switch modes outward and toll restrictions can be assigned while pool dial out code restrictions and ARS FRL cannot be assigned Feature Interactions 3 Allowed Disallowed Lists When us...

Page 147: ...Call Denied appears on an MLX display when a call is denied because of calling restrictions The message is not shown on an analog multiline display telephone Extension Status To allow users in the Hot...

Page 148: ...sonal line or Pool button or in Release 2 0 and later systems on an SA or ICOM button to access an outside loop start line the accessed line is kept the user hears outside dial tone and calling restri...

Page 149: ...l 30 300 seconds instead of the transfer return interval 1 9 rings Camp On can be activated by using either a programmed button or a feature code Considerations and Constraints 3 A Camp On return inte...

Page 150: ...QCC Instead the operator makes a call to a busy extension by selecting Camp On from the display The call does not return to the QCC queue until the Camp On return interval expires If the operator pres...

Page 151: ...extension even if it is not answered within the programmed Camp On return interval HotLine HotLine Release 5 0 and later systems calls can be camped onto but a HotLine extension cannot camp on to call...

Page 152: ...ck NOTE The term communications system here refers to the MERLIN LEGEND Communications System as distinguished from the Centrex system provided by the central office Additional features such as speed...

Page 153: ...after dialing an access code usually 9 For this reason any calling restrictions for the extension must be programmed by the telephone company The prime line is also used to call other 4 digit Centrex...

Page 154: ...gh a pool Extensions can also be assigned ground start tie or DID lines which is not possible in full Centrex Telephones without prime lines can use a Pool button to access Centrex facilities or may u...

Page 155: ...services are provided by the communications system acting as a switch for calls between extensions and calls that do not require Centrex features In full Centrex service The communications system ope...

Page 156: ...g plan or 22 in a 2 digit numbering plan System Renumbering on page 583 provides information about numbering plans Centrex service supports only touch tone telephones With full Centrex the Recall or F...

Page 157: ...report the additional calls Users who have access to both Centrex and communications system features must be aware of which they are connected to when they attempt to use a feature Use of Centrex butt...

Page 158: ...se of tie WATS and T1 lines as personal lines In releases prior to Release 2 0 a switchhook flash can be sent to the Centrex service only when the line is terminated on a personal line Accessing the s...

Page 159: ...Centrex intercom calls are indicated by the personalized ring followed by a beep Centrex special or priority calls are indicated by the personalized ring followed by three short rings Outside calls a...

Page 160: ...In Hybrid PBX mode special ringing patterns are used on single line telephones to differentiate various call types personalized ringing is not available Centrex intercom calls are indicated by 2 burs...

Page 161: ...This could cause misdialing when using System Speed Dial or Personal Speed Dial Pause characters can be programmed as part of the Speed Dial number after entering the access code Transfer In Behind Sw...

Page 162: ...ephone users can drop the most recently added participant from the conference by issuing a switchhook flash Leaving a Conference 3 The conference originator can leave the conference by pressing the Ho...

Page 163: ...ce button the caller hears a beep instead of ringing If a person does not answer at the destination extension and the originator completes the conference the conversation of the other parties is broad...

Page 164: ...the next number and presses the Conf button again all participants are connected To add another person the operator presses the Conf button again The green LED next to the Call button flashes indicati...

Page 165: ...h but the participants can converse Then select a line or dial a number and press the Conf button again Repeat the process for other conference participants Up to two outside lines and three extension...

Page 166: ...ipant or drop the most recently added conference participant The 8100M telephone must have positive disconnect programmed on the telephone as described in its user guide Feature Interactions 3 Account...

Page 167: ...ion hears the call waiting special ringback and tries to add the call to the conference the system returns a busy tone To drop the busy tone from the conference the originator must press the Drop butt...

Page 168: ...of the display as you set up a conference call On MLX telephones Line 1 of the display shows the number of conference participants In addition the MLX telephone display prompts you each time you pres...

Page 169: ...ies to activate the Conference feature When a user joins a conference by using a shared outside line or Shared SA button the QCC display reflects the correct number of participants However if the QCC...

Page 170: ...pecial character System Access Intercom Buttons Calls on SA and ICOM buttons including Shared SA buttons can be included in a conference call If a user involved in a conference call on an SA or ICOM b...

Page 171: ...ondary Cover Group Cover Coverage Inside Off Coverage Inside On 49 46 40 sender s ext no 41 sender s ext no 42 sender s group no 48 send outside calls only 48 send inside and outside calls MLX Display...

Page 172: ...Secondary Cover buttons programmed for Delay Ring Extensions More More Cover Delay Secondary sender s ext no Enter no of rings 1 6 Assign or remove principal user of a personal line calls follow cove...

Page 173: ...coverage group through system programming A receiver for the group is programmed in any of the following ways A Group Cover button is programmed for the group on a multiline telephone a receiver At a...

Page 174: ...s A receiver who must have a multiline telephone can have separate buttons for up to eight senders but can have only one button to provide Individual Coverage for a given sender A button for Individua...

Page 175: ...ension Delay before sending calls to Group Coverage when Sender has Individual Coverage and receiver is available in addition to Primary Cover Ring Delay Sender does not have Individual Coverage or re...

Page 176: ...sets the delay before a Secondary Cover button programmed for Delay Ring begins to ring audibly This setting does not affect Primary or Group Coverage call delivery Secondary Coverage Delay Interval...

Page 177: ...verage group can send its calls to up to eight Group Cover buttons all eight can be programmed on one multiline telephone or can be distributed on as many as eight telephones Each Group Cover button c...

Page 178: ...mmarizes the ways that these options work together as well as with fixed systemwide settings Further information about interactions between Group and Individual Coverage is included later in this sect...

Page 179: ...ice operation ceases the programmed Coverage VMS Off buttons are automatically turned on inside calls are sent to voice mail and outside calls go to any other coverage receivers A person at an extensi...

Page 180: ...ondary Individual Coverage When both Individual Coverage and Group Coverage are used the interactions between them follow this principle If possible a caller should always get personal attention from...

Page 181: ...e number of rings programmed for the Coverage Delay Interval plus the number of rings programmed for the Delay Ring interval For example if the Coverage Delay Interval is programmed for one ring and t...

Page 182: ...with Delay Ring make sure that this value is higher than the Delay Ring interval NOTE In releases prior to 4 1 the value set for the Delay Ring Interval 1 6 rings through system programming affects I...

Page 183: ...ming interval cannot be changed Table 8 shows when a call goes to Group Coverage receivers in Release 4 0 and prior systems Table 9 shows when a call goes to Group Coverage receivers in Release 4 1 an...

Page 184: ...roup Cover button programmed for Delay Ring on a multiline telephone Receiver Type Sender Status Individual Coverage Receiver Status Call Delivered to Group Coverage after Group Cover button s only or...

Page 185: ...ate Unavailable Available Available GCD PRD Unavailable or unassigned GCD PRD Unavailable or unassigned Available GCD PRD Unavailable or unassigned Immediate QCC Queue only Available Available Availab...

Page 186: ...ommunications System Release 5 0 Feature Reference 555 650 110 Issue 1 June 1997 Features Page 154 Coverage Figure 6 Group Coverage Only or All Individual Coverage Receivers Unavailable Release 4 0 an...

Page 187: ...unications System Release 5 0 Feature Reference 555 650 110 Issue 1 June 1997 Features Page 155 Coverage Figure 7 Group Coverage Only or All Individual Coverage Receivers Unavailable Release 4 1 and L...

Page 188: ...ommunications System Release 5 0 Feature Reference 555 650 110 Issue 1 June 1997 Features Page 156 Coverage Figure 8 Individual Primary and Secondary and Group Coverage Ringing Patterns Release 4 0 an...

Page 189: ...unications System Release 5 0 Feature Reference 555 650 110 Issue 1 June 1997 Features Page 157 Coverage Figure 9 Individual Primary and Secondary and Group Coverage Ringing Patterns Release 4 1 and L...

Page 190: ...feature Figure 10 Cover to Voice Mail with Escape to System Operator This configuration is usually the best solution for coverage to voice mail because of the following advantages It reduces the burde...

Page 191: ...voice mail do the following Assign an extension to a coverage group Assign the coverage group to calling group 770 Voice Mail Program a Primary Cover button for the extension on the operator s Direct...

Page 192: ...at the QCC Renumber a calling group for example change 771 to 201 to a number that is easy to associate with the sender extension You may have to renumber an existing 201 first Assign the calling grou...

Page 193: ...the original extension s voice mail To set up phantom coverage to the operator before going to voice mail do the following Assign the extension in the Figure 13 example 114 to a coverage group Assign...

Page 194: ...hared SA button If the call is not answered it is covered by an operator and the display shows Cover ext 214 The operator answers the call and the caller asks to leave a message The operator transfers...

Page 195: ...a Primary Cover button for the extension on the secretary s telephone Program it for Delay Ring If you want to keep calls from going to voice mail when the secretary does not pick up program a Coverag...

Page 196: ...dary Cover button for a sender and a Group Cover button for the group of which the sender is a member a call for the sender rings only at the receiver s Primary Cover or Secondary Cover button This pr...

Page 197: ...for a personal line calls received on the personal line cannot be forwarded to outside telephone numbers Calls follow the Individual Coverage patterns of all senders who share the line and the Group C...

Page 198: ...to the QCC queue and all QCC operators are in Position Busy mode a Group Coverage call goes to all receivers except the QCC queue When Group Coverage is the only type of coverage programmed for a send...

Page 199: ...at an analog multiline telephone can use Auto Answer All to have calls answered by an answering machine connected to the telephone Auto Answer Intercom Auto Answer Intercom prevents a receiver on an a...

Page 200: ...The second call of a 2B call continues to ring at the coverage sender Coverage delays do not apply to data calls Calls ring immediately Coverage is not recommended for video extensions However an MLX...

Page 201: ...s A call that is sent to Group Coverage before the Forwarding attempt is not forwarded A call that is remote call forwarded before any coverage is not covered A call that is remote call forwarded whil...

Page 202: ...oice Power See Integrated Administration on page 328 for details Multi Function Module A Multi Function Module MFM can be a sender or a receiver for Individual or Group Coverage This allows an MLX tel...

Page 203: ...receiver answers a call received on a personal line using a Cover button and puts the call on hold the sender and any other user who shares the personal line cannot pick up the call by pressing the p...

Page 204: ...is enabled calls are reported following the same rules that apply to other incoming calling group calls This is true even if a call is transferred from an operator to a Group Coverage sender before be...

Page 205: ...n the system and to a LAN server using Novell NetWare releases 3 12 4 1 and 4 11 software NOTE The Apple Macintosh and some of the UNIX client libraries for Telephony Service do not support MERLIN LEG...

Page 206: ...cessing unit and at least 16 megabytes of RAM more memory may be needed see PassageWay Telephony Services Network Manager s Guide for details Novell NetWare version 3 12 4 1 or 4 11 NOTE For a NetWare...

Page 207: ...nitiate screen pop of database information for more information see the next topic Collected Digits Screen pop can occur on incoming voice calls from the following sources Calling group distribution I...

Page 208: ...sion and speaks to the person at that extension before completing the transfer The Transfer and Conference features when activated manually using the telephone at a non operator extension do not provi...

Page 209: ...d to transfer calls To do this in MERLIN LEGEND MAIL systems program the extensions as Class of Service 20 In the second voice messaging system program regular voice mailboxes as normal cover answer m...

Page 210: ...ink therefore a CTI link cannot be programmed on the first or fifth extension jack of an MLX module A CTI Link can be programmed on port 2 3 4 6 7 or 8 of the MLX module In order to program a new CTI...

Page 211: ...and Behind Switch Modes 9 A CTI link cannot be used with communications systems operating in Key mode or Behind Switch mode Considerations and Constraints 9 The Transfer and Conference features when...

Page 212: ...must be located on a different module from the one where the system programming MLX 20L console is connected The busy out programming procedure is available from the system s Maintenance menu For deta...

Page 213: ...soles or connected alarm devices go on Conference CTI link applications can control conferences of up to three parties including those where one or two parties are outside the system When performed by...

Page 214: ...xtension is using a CTI application System Access Intercom Buttons CTI allows software applications on a worktop application to control placing a call on hold retrieving a call from hold inside transf...

Page 215: ...Basic Rate Interface BRI T1 Switched 56 lines An extension that includes a digital data communications equipment DCE device is called a digital data workstation It may or may not include a telephone...

Page 216: ...cility can be connected to the MERLIN LEGEND Communications System to supply a number of data and voice services Release 4 0 and later systems can support one Switched 56 56 kbps data connection on ea...

Page 217: ...ation of PRI NI 1 BRI and T1 to obtain a 2B data connection However data transfer speeds are slower on T1 Switched 56 lines 56 kbps on each line Because of potential speed and other conflicts it is be...

Page 218: ...before the telephone number Authorization Code Data calls can use authorization calls If Account Code Entry is also used the authorization code must be entered after the account code Authorization co...

Page 219: ...the held call until the 2B video call is over Coverage Individual Coverage is not recommended for 2B data calls Because a coverage receiver can have only one Cover button for each coverage sender onl...

Page 220: ...ls cannot be put on hold 2B data video calls require both B channels at a video workstation For this reason if a call is on hold at a passive bus MLX telephone when a 2B call comes in the passive bus...

Page 221: ...a passive bus MLX telephone Pools If a videoconferencing system is programmed to have a single Pool button two calls to that pool result in a 1B data call However if two separate pools are assigned t...

Page 222: ...call is on hold for transfer at a passive bus MLX telephone when a 2B call arrives the passive bus MLX telephone cannot retrieve the held call until the 2B video call is over Voice Announce to Busy Vo...

Page 223: ...perator automatic Hold systemwide Operator DLC Hold When one touch Transfer is programmed select either automatic or manual completion for system operators Options Transfer One Touch Transfer Change t...

Page 224: ...systemwide DLC operator automatic Hold puts an active call on hold when a DLC operator presses another line button When one touch Hold is programmed systemwide pressing an Auto Dial button or DSS butt...

Page 225: ...um of two DLCs can be assigned for each MLX or analog extension jack module A DLC cannot be located off premises When only DLCs and not QCCs are assigned the first DLC connected to the control unit is...

Page 226: ...assigned as a DLC can also be used for system programming by connecting it to any of the first five extension jacks on the first MLX module and designating the extension jack for system programming Th...

Page 227: ...ions can be assigned to DLCs to prevent users with restricted extensions from bypassing restrictions by asking system DLC operators with unrestricted consoles to connect them to an outside call Call W...

Page 228: ...ng on the feature Extension Status Extension Status capability can be assigned to DLCs only In hotel configuration only a DLC operator can change an extension to Status 0 In the Group Calling Call Man...

Page 229: ...are automatically reserved for parking calls from a DLC These numbers cannot be assigned to the DSS buttons on a MERLIN II System Display Console To assign park zones to a DSS connected to an MLX DLC...

Page 230: ...em Speed Dial numbers can be programmed from the first DLC connected to the first lowest analog extension jack on the module in slot 01 of the control unit System Access Intercom Buttons Shared SA but...

Page 231: ...ling group or CMS group member status or room status The DSS provides the following call handling capabilities or information One touch dialing of inside extensions One touch Transfer One touch Hold D...

Page 232: ...nsion numbers for a total of 300 extension numbers The beginning number for each page is assigned through system programming When an operator presses a Page button the page of the DSS corresponds to a...

Page 233: ...nd associated LEDs on a single DSS correspond to Extensions 100 to 149 The specific extensions represented by each DSS button are assigned from top to bottom left to right as shown in Figure 15 A DSS...

Page 234: ...ion calling group extension or paging group extension is pressed the extension number is dialed automatically In Hybrid PBX mode an operator can either select a specific pool or dial the Automatic Rou...

Page 235: ...ivated automatically If the DSS button is for a user a beep is sent to that user If the DSS button is for a calling group or paging group pressing the button has no effect Pool dial out code ARS code...

Page 236: ...hold transfer is initiated the pool dial out code is automatically dialed and the operator can then dial the outside telephone number Transfer completion is always manual the operator must press anoth...

Page 237: ...ble 13 shows the meanings of the red LEDs for DSS buttons while the operator position is in normal operation and message status is not active Extension Type Result User or calling group The caller is...

Page 238: ...ectory Number Not applicable red LED is always off On Individual The person is on the telephone or has activated the Do Not Disturb feature Line trunk number The line trunk is in use Pool dial out cod...

Page 239: ...p The meaning of the red LED associated with each group member is shown in Table 14 Table 14 LED Meanings for Supervisor Operation without Message Status Active NOTE The LEDs next to DSS buttons for a...

Page 240: ...d LEDs next to the DSS buttons for user extensions indicate whether or not the Message LED has been turned on by a system operator and do not light when a Message LED has been turned on by another sou...

Page 241: ...ervisory operation or for Hotel Extension Status in Message Status operation the red LED next to a DSS button for a user extension indicates whether or not a message has been sent by any of the operat...

Page 242: ...elow the programmed threshold in Release 5 0 and later systems below Threshold 1 Paging group The group is available for making a group announcement Operator park zone A call is not parked on this par...

Page 243: ...l local power Any console with two DSSs requires local power Mode Differences 1 7 Behind Switch Mode 1 7 In Behind Switch mode DSS buttons for operator park zones do not work Feature Interactions 1 7...

Page 244: ...er or room by pressing a programmed Available or Unavailable extension status button and then pressing the DSS button for the group member or room Forward and Follow Me Activate Forwarding by pressing...

Page 245: ...em is in use The button cannot be used to gain access to the loudspeaker paging system It can be used only to dial an extension for a paging group When a DSS button for a paging group is pressed the t...

Page 246: ...er on an SA button the call is not put on hold and a signal is sent to the extension corresponding to the DSS button pressed When one touch Transfer with either manual or automatic completion is progr...

Page 247: ...ss the programmed Direct Voice Mail button and dial the extension number Press the Feature button select Direct VM DrcVM and dial the extension number For a single line telephone only If active on a c...

Page 248: ...use the System or Extension Directory to select the extension to receive voice mail the display does not show the message Send Voice Mail to Mode Differences 1 7 Behind Switch Mode 1 7 Although progr...

Page 249: ...e Mail button at the forwarding extension while a call is ringing on a button causes the call to go directly to voice mail coverage and does not get forwarded In Release 3 0 and later systems a call t...

Page 250: ...rectory Personal Directory Directory System Dir Dir SysDir Directory Ext Dir Dir ExtDir Directory Per Dir System Programming Create change or delete System Directory listings More Labeling Directory S...

Page 251: ...abeling feature Each listing consists of a 3 digit Speed Dial number an 11 character name field and a 40 digit number field Up to 130 listings are stored Any listing can be specifically designated to...

Page 252: ...ng displayed when an MLX 20L telephone user selects Show Number to display the telephone number associated with an individual listing Special characters may be needed during programming of Personal Di...

Page 253: ...If an operator releases the call immediately after pressing the button for the listing the caller hears the dial tone plus the touch tones for the dialed digits If the operator waits until after diali...

Page 254: ...sting NOTES 1 The number for a marked Personal Directory listing is displayed when you choose Show Number A marked Personal Directory listing is specifically designated during programming to suppress...

Page 255: ...ectory numbers can include the Automatic Route Selection ARS dial out code Calling Restrictions Using a marked System Directory listing to dial a number overrides any calling restrictions toll or outw...

Page 256: ...e is included in the telephone number for a Personal or System Directory listing a Pause character may be needed following the pool dial out code depending on the local telephone company Pause charact...

Page 257: ...program their extensions In addition the display of the MLX 20L telephone supports system programming when the telephone is used as the system programming console For information about system programm...

Page 258: ...Dial Directories Last Number Dial or Saved Number Dial 1234 1234 If the caller dials an extension and labels are programmed the name is displayed after all the digits are dialed MLX only 1 12 YVONNE E...

Page 259: ...voice call V or a ringing call R MICHEL Ext R MICHEL x1234 For outside calls the display shows the line that the call came in on FX NYC FX NYX If PRI based extension identification and or automatic nu...

Page 260: ...this More symbol appears on Line 1 next to the More button In Release 1 0 and 1 1 systems the More symbol appears on Line 7 Home Screen 1 8 The Home screen illustrated in Figures 16 and 17 is the dis...

Page 261: ...he extension programming function used to program the extension Press the Menu button next to or below the display to access the Menu screen To access additional menu choices on the 2 line display pre...

Page 262: ...in Table 19 To select a feature press the button next to or below its name on the Feature screen On a 2 line display it may be necessary to press More to access the desired feature Once selected the f...

Page 263: ...tone on an inside line Last Number Dial Pickup Group Pickup Loudspeaker Page Account Code Follow Me Authorization Code Direct Voice Mail Last PkupG Pkup LdsPg Acct FlwMe Auth DrcVM LastNumDial Pickup...

Page 264: ...f the button is not associated with a call the line or feature programmed on the button is displayed with the exception of Last Number Dial and Saved Number Dial In Release 2 0 and later systems inspe...

Page 265: ...imekeeping Functions Include an alarm clock and a built in timer as well as the ability to set the date and time that appear on the display Analog multiline display telephones do not offer menu driven...

Page 266: ...her type of telephone a bell appears on the display In Release 1 0 systems the bell appears next to the time not the date and on MLX telephones the date appears as mm dd 05 08 On an MLX telephone the...

Page 267: ...on the display until the person hangs up No display Barge In JUANITA Calendar See Date and Time in this table Callback When a call is queued using Automatic Callback on an MLX or analog multiline tel...

Page 268: ...xt1234 CampRet JORGE Ext1234 Caller ELAINE Ext1244 Conference As with any other call dialed digits appear on Line 1 of the display as a user sets up a conference call On MLX telephones Line 1 shows th...

Page 269: ...display indicating for whom the call is intended and the reason why the call is being sent to coverage All telephones No Answer Busy Do Not Disturb on MLX telephones additional reasons Invalid unknow...

Page 270: ...hen an operator with one or two DSSs connected to an MLX telephone presses the Inspect button and then the Page button message indicates the page number and the first extension number in the range No...

Page 271: ...selected ES1 ES2 or ES3 confirmation is displayed ES1 Checked Out ES2 Available ES3 Occupied When the guest or housekeeper changes a room s ES status to ES1 or ES2 a confirmation is displayed Calling...

Page 272: ...tension On MLX display telephones message waiting indications received by a fax message waiting receiver are identified as FAX On analog multiline telephones messages are indicated by Call extension o...

Page 273: ...ving a forwarded call sees a message indicating who forwarded the call No display No display 12015551234 No display Page 2 No Caller ID Caller OUTSIDE Trk801 With Caller ID OUTSIDE 555 1234 Caller PAB...

Page 274: ...05 908 555 1234 Analog multiline telephone users see only line information Any MLX telephone user can inspect the number of calls in queue by pressing the Inspct button and then pressing a button prog...

Page 275: ...shows standard call information see Receiving Calls in this table If a user inspects a line that someone else is using the display shows that the line is in use No display No display FX NYC outside DA...

Page 276: ...y an operator by a fax machine or if the extension has voice mail by outside callers On MLX telephones an unread message is marked with an asterisk On analog multiline telephones an unread message is...

Page 277: ...message displayed on the Home screen When an operator using an MLX telephone sends or removes a message with the Send Remove message feature the operator is prompted for the number After the number is...

Page 278: ...tivates Pickup a prompt appears on the display The prompt is not displayed if a button programmed for a specific line or extension is used After the user enters the line or extension number to pick up...

Page 279: ...mp On Camp On If the button is not programmed the display shows that the button is blank Blank Blank Digits dialed while programming appear on an analog multiline telephone display 5551234 No display...

Page 280: ...ll When an extension cancels a reminder a confirmation is displayed Rmdr Off at 7103 Reminder Off JAQUES When an operator sets or cancels a reminder for an extension the MLX operator is prompted for t...

Page 281: ...an extension and the call is answered at a Shared SA button the caller s display shows the principal extension not the answering extension 1234 Jose 1234 Jose Timer Display telephones have a built in...

Page 282: ...display Incomplete Transfer Caller SUSAN x1235 When an MLX telephone user receives a transferred call the display shows the type of call and the caller information on Line 1 When an inside call is bei...

Page 283: ...rred or camped on call or a parked call returning to a Direct Line Console DLC operator A callback call notifying you that a call to a busy extension or to a busy pool Hybrid PBX mode only can be comp...

Page 284: ...ot Disturb indicating to the QCC operator that the user is not available Other Multiline Telephones 1 9 Activate Do Not Disturb on a multiline telephone by pressing the programmed Do Not Disturb butto...

Page 285: ...tions devices can activate Do Not Disturb by dialing the virtual button number for example 01 of the Do Not Disturb button Do Not Disturb can be activated by video systems that have the ability to dia...

Page 286: ...ones must program a Posted Messages button for the system to automatically post or remove the message when the feature is turned on or off A user can post or remove a Do Not Disturb message by pressin...

Page 287: ...page 129 Transfer Calls transferred to telephones that have Do Not Disturb turned on are returned after the transfer return interval expires unless the telephone has coverage and a receiver is availab...

Page 288: ...call work state Status 2 Available 760 761 hotel and CMS only 762 Telephones rooms or agents Status 1 After call work state Status 2 Log in or out 45 hotel and CMS only 44 Feature Codes Activate Exte...

Page 289: ...d LED status for each Hotel mode allows different meanings to be assigned to extension statuses The system restricts or unrestricts telephones based on the meaning assigned Calling Group CMS A calling...

Page 290: ...adjuncts This is because the DSS buttons on the MERLIN II System Display Console correspond to the extension jacks instead of a range of extension numbers as on the DSS adjunct A DSS adjunct cannot h...

Page 291: ...igned Status 1 are changed automatically to Status 2 and restrictions remain Telephone Differences 2 1 Direct Line Consoles 2 1 Extension Status Supervisory Operation can be assigned to DLCs only In H...

Page 292: ...1 A single line telephone user can change to Status 1 CMS or Hotel only or Status 2 by lifting the handset which must be connected to an ICOM or SA line and dialing either 45 for Status 1 or 44 for St...

Page 293: ...lease 5 0 Feature Reference 555 650 110 Issue 1 June 1997 Features Page 261 Extension Status HotLine Extension Status is not recommended for HotLine extensions because HotLine extension cannot dial th...

Page 294: ...ime 0 30 seconds before the system assumes that a fax has arrived When a fax extension answers a call the MERLIN LEGEND Communications System waits until the fax message threshold is exceeded and then...

Page 295: ...on connected to the fax machine or fax modem 2 Specify the extension s to receive the message waiting indication 3 Specify the number of seconds the system waits before it registers that a fax has arr...

Page 296: ...ame The type of message indicated does not allow a calling group message waiting receiver to distinguish between a message left for the calling group and a fax or personal message Group Calling The ca...

Page 297: ...sending extensions 33 ext no 33 dial out code telephone no 34 sending ext no 33 sending ext no 34 sending ext no 34 MLX Display Labels Forward Forwd Follow Me FlwMe CanclFollow QCC only System Program...

Page 298: ...d to outside telephone numbers may vary in transmission quality In Release 4 0 and later systems both Forward and Follow Me are affected by the Forwarding Delay option which allows calls to an extensi...

Page 299: ...o an outside number When a call is placed to the extension forwarding calls to an outside number the caller can stay on the line after the call is concluded and receive another dial tone At this point...

Page 300: ...nk If the personal line is a loop start line it must provide a reliable disconnect signal A disconnect signal is the signal sent by the local telephone company to notify the system that an outside cal...

Page 301: ...ent immediately to its destination The Forwarding Delay has no effect Telephone Type Calls forwarded to Inside Extension Outside Number Multiline In Release 4 0 and prior systems the forwarding teleph...

Page 302: ...ls received on a personal line to an outside number must be assigned through system programming If this ability is assigned only the principal user of a personal line can forward calls on that line to...

Page 303: ...coverage at the same time A call can be forwarded to a multiline telephone that has a DSS or Auto Dial button for the originator When this occurs in Release 2 1 and later systems the red LED next to t...

Page 304: ...ramming to outside telephone numbers Because outside lines are assigned as personal line buttons on the console the ability to forward calls received on each outside line excluding loop start lines wi...

Page 305: ...button selecting the feature from the display and dialing the forwarding telephone s extension To turn off Forward Remote Call Forward and Follow Me at the originating multiline telephone press the p...

Page 306: ...Call Forward and Follow Me at the originating single line telephone lift the handset and dial 33 and your own extension number in effect forwarding calls to that extension You hear a confirmation ton...

Page 307: ...he restricted extension Auto Answer All An answering device connected to an analog multiline telephone can answer forwarded calls when Auto Answer All is turned on Auto Dial When a call is forwarded t...

Page 308: ...ple because the user has tried to use Remote Call Forward from a restricted telephone Call Waiting functions normally In Release 4 1 and later systems if a user has no available SA or ICOM buttons and...

Page 309: ...ll can be forwarded to a multiline telephone that has a DSS or Auto Dial button for the originator When this occurs in Release 2 1 and later systems the red LED next to the DSS button or green LED nex...

Page 310: ...ded to a calling group When a line trunk programmed to ring into a calling group is assigned as a personal line on a principal user s telephone an incoming call received on the personal line is not se...

Page 311: ...rogrammed for Remote Access and enter the barrier code if required To forward calls to an extension dial 33 while listening to system dial tone Then dial the forwarding extension number and the destin...

Page 312: ...telephone Calls received on a Shared SA button are not forwarded When calls are forwarded to an extension a call received on an SA or ICOM button rings once at the forwarding extension s SA or ICOM bu...

Page 313: ...lable ES Status 0 Available ES Status 2 Calling group members Log in out 22 calling group ext no 760 762 44 Feature Codes Calling group supervisor EnterSupervisory Operation ExitSupervisory Operation...

Page 314: ...members are automatically logged in after a system restart When calling group is used for voice messaging systems specify whether VMI type is integrated or generic Extensions More Grp Calling Group Ty...

Page 315: ...ide callers can dial a published telephone number to reach the group bypassing the operator At a Glance Continued Maximums continued Message waiting receivers for each calling group Calls in Queue Ala...

Page 316: ...29 on page 396 In addition an announcement device can be assigned to the group to play a recorded announcement to each waiting caller in the order that the calls arrive in the queue In Release 5 0 an...

Page 317: ...Hybrid PBX mode only or extension The calling group member is not about to receive a call from a caller who has used Callback to reach the member Calling Group Options 2 2 This section describes the G...

Page 318: ...and is called the hunt type The hunt types are as follows Circular The system searches for an available calling group member starting with the extension after the last extension to receive a call The...

Page 319: ...signed as calling group members When no calling group members are available and calls enter the calling group queue the announcement device as it becomes available answers the call that has been waiti...

Page 320: ...f a calling group member becomes available while the caller is listening to a delay announcement the system immediately routes the caller to the calling group member The announcement device is then fr...

Page 321: ...one external alert can be assigned to each calling group and each external alert can be assigned to only one calling group You should not use a Supplemental Alert Adapter with an analog multiline tele...

Page 322: ...ue Alarm button indicates the severity of the alarm conditions in the following ways If the number of waiting calls is fewer than the value programmed for Threshold 1 or drops below that level the LED...

Page 323: ...erage for the same calling group and each calling group or the QCC queue can provide overflow coverage for more than one calling group If no overflow receiver is programmed the call continues to ring...

Page 324: ...tem does not automatically log in calling group members after a power failure When the Group Type is set to Auto Logout the factory setting and a call sent to a calling group member is not answered wi...

Page 325: ...nt interval for example 30 seconds based on the rule noted above 3 Refer to Table 23 and divide the announcement interval Y by the length of the secondary announcement Z Round off this result This det...

Page 326: ...the group experiencing the problem Considerations and Constraints 2 3 An extension can be a member of only one calling group Calling groups with no members are allowed Extension Status must be set to...

Page 327: ...ueue Labels can be assigned to calling groups to identify the name of the group such as SALES SERVICE or CLAIMS on display telephones Do not use a Supplemental Alert Adapter with an analog multiline t...

Page 328: ...ems the three threshold levels when set are signaled only at programmed Calls in Queue alarm buttons An external alert lights or sounds only when the number of calls in the queue is greater than or eq...

Page 329: ...e 5 0 and later systems the state of a DSS button used as a Calls in Queue alarm button only indicates two alarm threshold levels with either a flash or steady lighting For this reason if DSS buttons...

Page 330: ...d from the queue and both people are connected If a person uses Barge In for the delay announcement extension and the device is playing a message to a caller the call is removed from the queue and bot...

Page 331: ...ctivated if the user does not want outside calls to be sent to the voice messaging system A calling group cannot be a sender A calling group member can be a sender for Individual Coverage Primary or S...

Page 332: ...e Release 4 2 and later systems is available the number of the caller is shown on the display on MLX telephones after the More button is pressed Analog multiline telephone users see only the line info...

Page 333: ...telephone user presses the Inspct button and an Auto Dial button programmed with the calling group s extension number Messaging Users can leave messages for the calling group only if the system has be...

Page 334: ...the calling group queue Picking up a call on hold moves a calling group agent to the end of the most idle queue Release 5 0 and later systems only Pools Lines trunks assigned to pools can be assigned...

Page 335: ...blank TALK entries Release 4 2 and later systems supply the following additional information about incoming calls to Auto Login or Auto Logout calling groups providing the SMDR Talk Time option is en...

Page 336: ...a calling group When an agent transfers a call the system moves his or extension to the end of the most idle queue Release 5 0 and later systems only In Release 2 0 and later systems when an inside c...

Page 337: ...make calls using the headset instead of the handset Removing the Headset Hang Up button automatically turns off headset operation for that extension The user or operator presses the Headset Hang Up b...

Page 338: ...e Headset Hang Up button can be removed through centralized programming without removing the Headset Status or Headset Auto Answer button If either of these features is on the green LED next to the bu...

Page 339: ...et to indicate an incoming call Following the tone is a brief pause during which the microphone is temporarily disabled to prevent the user s or operator s private conversation from being heard by the...

Page 340: ...off the headset microphone if headset operation is off Headset Handset Mute turns off the handset microphone The red LED next to the Headset Handset Mute button is on when the headset or handset micro...

Page 341: ...e Differences 2 3 Queued Call Consoles 2 3 A QCC does not have a Headset Hang Up button nor can the button be programmed Headset operation is automatically available and Headset Auto Answer Headset Ha...

Page 342: ...hould be programmed for Delay Ring so that the Caller ID information available after the first ring is not lost Conference Headset Auto Answer is turned off automatically while the user sets up a conf...

Page 343: ...g if another call comes in while he or she is already on a call Ringing Idle Line Preference Ringing Line Preference does not operate if Headset Auto Answer is turned off while headset operation is ac...

Page 344: ...p for a telephone user an abbreviated ring for a Users Affected Telephone users operators Reports Affected Operator Information System Information SysSet up Modes All Telephones All Feature Codes Hold...

Page 345: ...another line button an Auto Dial button or a Direct Station Selector DSS button The DLC Operator Automatic Hold setting applies only to DLC operators This option can be set to the following values En...

Page 346: ...nother by pressing a single button Considerations and Constraints 2 3 The factory setting for the hold disconnect interval is Long 450 ms because that is the interval used by most local telephone comp...

Page 347: ...the operator hold timer expires and no call is ringing on the console If the option is programmed for calls to return to the queue each call on hold at the QCC is timed individually The operator hold...

Page 348: ...e Hold button while waiting for a queued call is similar to hanging up The green LED flashes next to the line button indicating that the button is being used for the queued call Call Waiting A person...

Page 349: ...h Hold is programmed only outside callers are automatically put on hold when a DSS button for a user calling group or paging group is pressed while another call is active For an inside caller pressing...

Page 350: ...button can be picked up by a user who has a personal line button for the call When the call is picked up the green LED next to the personal line lights steadily however the call remains on hold at th...

Page 351: ...on hold at a Cover SA Shared SA or Pool button can be picked up by a user who has a personal line button for the call When the call is picked up the green LED next to the personal line lights steadil...

Page 352: ...telephone or extension number Because a switchhook flash from a HotLine extension is not recognized by the system the Hold Conference and Transfer features are not available If the single line teleph...

Page 353: ...tLine call If a HotLine extension is not intended to receive calls its lines should be set to No Ring Considerations and Constraints 2 3 The first Personal Speed Dial number code 01 can be programmed...

Page 354: ...or the call waiting call to ring Camp On HotLine calls can be camped onto but a HotLine extension cannot camp on to calls Conference Conference is not available at HotLine extensions Calling Restricti...

Page 355: ...ion can use a pool as long as dial access to pools is enabled for the extension and the Pool access code is programmed with the outside number as the first Personal Speed Dial number for the extension...

Page 356: ...are available for inside dial tone System Inside Dial Tone Makes it easy to distinguish inside and outside lines Outside Dial Tone Required by some adjuncts and applications connected to the system s...

Page 357: ...d call The call information is displayed on the Inspect screen To Inspect a programmed button press the Inspct button and then press the programmed button The name of the feature programmed on the but...

Page 358: ...is updated to include this participant However if a QCC operator uses the Inspect feature to verify the number of participants the number shown on the display does not include participants joining th...

Page 359: ...isturb feature Drop If a user presses the Drop button while active on a call with Inspect activated Inspect is canceled and the system attempts to activate the Drop feature Group Calling Any MLX telep...

Page 360: ...information just once instead of making changes in both applications and the system itself Using Integrated Administration reduces programming time and effort and ensures that the system and the appl...

Page 361: ...l switch extensions and extension labels into the database of extensions accessed by the applications Extension Directory Allows the technician or system manager to add change or delete extensions cha...

Page 362: ...ers which have been substantially changed in Release 4 1 and later systems VMS Transfer Return setting Transfer Return setting The systemwide Delay Ring Interval which does not exist in Release 4 1 an...

Page 363: ...ws a user to back up all Integrated Administration programming to tape Restore Files on the Technician Maintenance menu for qualified technicians only Allows a user to restore all Integrated Administr...

Page 364: ...tem as described in Step 1 If IS III is being installed on an existing system the technician skips Step 1 To install follow these general procedures 1 On installation of both the system and IS III pro...

Page 365: ...AUDIX Voice Power Fax Attendant menu and program any of the services below as applicable NOTE During initial Integrated Administration programming for an existing system do not assign lines or pools...

Page 366: ...questing pass through to the computer running IS III the technician uses the Technician Maintenance menu to restore the customer s database files from the database files backed up at the remote locati...

Page 367: ...creen and return to the previous screen Chg Key Toggle between two sets of screen labeled selections For example this table shows two different selections Choices and Delete corresponding to Chg Key c...

Page 368: ...gramming console or SPM Knowing this can be helpful in troubleshooting problems NOTE The calling group numbers and coverage group number displayed on this screen including any changes made are the val...

Page 369: ...sor on this field and entering a new value from 1 to 30 APPLICATION SWITCH DEFAULTS AUDIX VOICE POWER SWITCH DEFAULTS AUTOMATED ATTENDANT CALLING GROUP 770 CALL ANSWER CALLING GROUP 7926 INFORMATION S...

Page 370: ...n interval or the transfer return time This ensures that a transferred call always rings at a coverage point before the applicable return timer expires and the call either is transferred to the altern...

Page 371: ...installation IS III checks whether the system Extension Directory already exists in the application database If the directory does not exist IS III reads the switch extensions into the database toget...

Page 372: ...plication database If the extension still exists on the system the information is restored to the application database the next time the reconciliation program runs If the user enters an invalid exten...

Page 373: ...s automatically a Fax Attendant subscriber as well NOTE In the System Programming Results sections that follow any information copied to the system is sent after pressing Save This information replace...

Page 374: ...e Subscriber screen which specifies whether AUDIX Voice Power does supervised or unsupervised transfers to the extension See the AUDIX Voice Power or Fax Attendant System Manager s Guide for details A...

Page 375: ...extension and the extension must be the principal user of that line No two subscribers can be assigned the same private fax extension However a group of individuals can use the same private fax extens...

Page 376: ...in 2 5 On initial installation of IS III selecting System Programming Switch Admin from the AUDIX Voice Power or AUDIX Voice Power Fax Attendant menu brings up the System Programming Switch Admin Form...

Page 377: ...d Fax Call Answer and Fax Mail services CA Call Answer also provides Fax Call Answer service if Fax Attendant is installed FR Fax Response is available if Fax Attendant is installed IS Information Ser...

Page 378: ...utomated Attendant calling group when the first Automated Attendant extension is added or delete it from the calling group when the last Automated Attendant extension is deleted Delete all lines from...

Page 379: ...sponse extension is added or set it to Auto Logout when the last Fax Response extension is deleted Set the hunt group type to Circular for the Fax Response calling group when the first Fax Response ex...

Page 380: ...alling group 7925 when first Voice Mail extension is added or delete label when last Voice Mail extension is deleted Set the group type to Integrated VMI for the Voice Mail calling group when the firs...

Page 381: ...System Programming Switch Admin Form Voice Mail Figure 26 System Programming Switch Admin Menu Screen Automated Attendant 2 5 If a user chooses Automated Attendant on the System Programming Switch Adm...

Page 382: ...has been changed from Delayed to Immediate or Night Service Delete the AUDIX Voice Power coverage group from the Night Service group for affected operators see Figure 30 if Automated Attendant usage...

Page 383: ...next service selected on the System Programming Switch Admin Form screen appears see Figures 31 through 35 On subsequent access the System Programming Switch Admin menu returns Automated Attendant Del...

Page 384: ...istency between the application database and the switch Figure 29 Automated Attendant Delayed Call Handling Screen System Programming Results Add backup operator to or delete from AUDIX Voice Power co...

Page 385: ...ystem Programming Switch Admin Menu screen returns Call Answer 2 5 If a either user chooses Call Answer or Automated Attendant as a service on the System Programming Switch Admin Form screen during in...

Page 386: ...nu on subsequent access the screen shown in Figure 32 appears Channels and Extensions The values displayed are those entered for Fax Response on the System Programming Switch Admin Form screen Lines P...

Page 387: ...ine or pool number Figure 33 Information Service Screen System Programming Results 2 5 Add lines to and or delete lines from Information Service calling group 7927 Screen Results 2 5 On initial instal...

Page 388: ...p 7928 Screen Results 2 5 On initial installation the screen for the next service selected on the System Programming Switch Admin Form screen appears see Figure 35 On subsequent access the System Prog...

Page 389: ...used to program some AUDIX Voice Power options See Integrated Administration in Release 4 1 and Later Systems on page 329 for details Integrated Administration never adds or changes extensions on the...

Page 390: ...grated Administration must be assigned to that person The date and time should be set the same for AUDIX Voice Power as for the system Mode Differences 2 5 AUDIX Voice Power including Fax Attendant is...

Page 391: ...groups as appropriate when services are selected through Integrated Administration Night Service The Automated Attendant service can be used for Night Service operation The necessary system programmin...

Page 392: ...ation Label Information Operator Information System Directory Modes All Telephones Display telephones System Programming Create change or delete System Directory listings More Labeling Directory Syste...

Page 393: ...loads extension outside line trunk and calling group labels to applications such as AUDIX Voice Power and Fax Attendant System They can be assigned once in Integrated Administration for both the appli...

Page 394: ...party number service or a calling number identification service and 800 GS LS ID module loop start lines only the information displayed also identifies the number of the caller MLX display telephones...

Page 395: ...Not Disturb message is automatically posted Therefore in Release 2 0 and later systems this posted message is not allowed to be changed The message may be posted even if the user does not activate Do...

Page 396: ...in English French or Spanish including MLX prompts and displays SMDR headings and system programming reports Users Affected Telephone users operators system manager Reports Affected Extension Informa...

Page 397: ...In Release 1 1 and later systems MLX telephones can operate in English French or Spanish independently of the system language The language for an extension is chosen either by the system manager throu...

Page 398: ...tion of the session These two language options operate independently of each other An SPM user for example can select English for one and French for the other The following discussion refers to the la...

Page 399: ...e is set for English or the system language has been set for English and no extension language selection has been programmed MLX telephone users set the Alarm Clock and Reminder features using 12 hour...

Page 400: ...Dial button Each time a user dials a new number using any of these methods the old number saved for Last Number Dial is erased and replaced with the new number Considerations and Constraints 2 6 Only...

Page 401: ...2 6 Behind Switch 2 6 In Behind Switch mode when a user manually dials an outside number that includes a dial out code for example an Automatic Route Selection or pool dial out code required by the h...

Page 402: ...number dialed by pressing a DSS button is not stored for Last Number Dial Directories Last Number Dial does not store a number dialed using a Personal Extension or System Directory Display When a user...

Page 403: ...p the special characters do not work when the number is redialed using Last Number Dial Telephone numbers dialed using System Speed Dial are not stored by Last Number Dial System Access Intercom Butto...

Page 404: ...with a beep To make a call using the requested line the user lifts the handset or presses the Speaker button Line Request is canceled if the user presses another line button or makes or receives a ca...

Page 405: ...y and Behind Switch Modes 2 6 Line Request works only for outside lines that are assigned to line buttons Telephone Differences 2 6 Queued Call Consoles 2 6 Line Request cannot be used on QCCs Other M...

Page 406: ...age Sent Message LED off Delete Message Return Call Next Message Scroll 38 extension number Operator only 25 53 extension number 53 extension number 54 26 Analog display telephones only 27 Analog disp...

Page 407: ...ing group or the system has a voice messaging system connected see Direct Voice Mail on page 215 A Send Remove Message button is a fixed button on Queued Call Consoles QCCs and cannot be reassigned On...

Page 408: ...Dial buttons programmed with extension numbers The red LED next to an Auto Dial button indicates whether the Message LED is on A QCC operator without a DSS cannot check message status If an operator...

Page 409: ...es 2 6 When the Message LED on a telephone is on or when a single line telephone user hears a stutter dial tone upon lifting the handset there is a message waiting for that person or for the calling g...

Page 410: ...nguish between a message left for the calling group and a fax or personal message Multiline telephone users with no display cannot use programmed message buttons or feature codes to answer messages Th...

Page 411: ...the person does not want to be disturbed When a user with a display telephone calls a co worker who has a message posted the posted message is shown on the caller s display even if the call is answere...

Page 412: ...ages button and dial 00 the green LED next to the button turns off Considerations and Constraints 2 8 In Release 2 0 and later systems if a user at an analog multiline MLX 5 or MLX 10 telephone has a...

Page 413: ...osted messages Users with single line telephones or multiline telephones without displays cannot receive messages posted by other users Posting a message does not prevent the telephone from ringing Me...

Page 414: ...r the receiver is a single line telephone or a multiline telephone without a display the caller hears a beep indicating that the message has not been left To cancel a message sent lift the handset and...

Page 415: ...ed Messages also can be received from outside callers if the telephone has a voice messaging system and from an operator On MLX display telephones messages left by a voice messaging system are identif...

Page 416: ...signaler s display However if a display telephone user selects an SA or ICOM button lifts the handset and uses the Signaling button to dial the extension the message appears System Access Intercom But...

Page 417: ...e 1 June 1997 Features Page 385 Messaging Voice Messaging Interface VMI In Release 2 0 and later systems when using the Return Call feature for a voice messaging system a call is returned to the voice...

Page 418: ...aker LEDs go off Also when group pages or voice announced transfers are received on a telephone with Microphone Disable assigned the user can hear the announcement over the speakerphone but the microp...

Page 419: ...en an MLX telephone user s microphone is disabled the user must lift the handset to talk once the call is answered HFAl Users whose microphones are disabled cannot use HFAI to respond to voice announc...

Page 420: ...LX telephone user Conversely if the Voice Announce to Busy feature is being used to reach the MLX telephone user calls cannot be made from the device connected to the MFM In addition if the Voice Anno...

Page 421: ...with the coverage arrangement the sender in this case the MLX telephone user can specify that the device the receiver should ring for both inside and outside calls or only for outside calls If the ex...

Page 422: ...line When the ALS sequence is set to select an SA or ICOM button an outside line can be selected by dialing the Idle Line Access code usually 9 in Key and Behind Switch modes or by dialing the pool di...

Page 423: ...The following features can be employed when a user wants calls to be received at both the MLX telephone and the device connected to an MFM Cover buttons Shared SA buttons Buttons assigned the same out...

Page 424: ...Behind Switch Modes 2 8 When Ringing Idle Line Preference is turned on and Automatic Line Selection is set to select an ICOM button an outside line can be selected by dialing the Idle Line Access cod...

Page 425: ...D to indicate when the feature is active Fax Extension A single line telephone with a Message LED connected to an MFM can receive message waiting indications but not stutter dial tone Forward and Foll...

Page 426: ...ould be set to No Ring Signal Notify When set for supplemental alert adapter operation a Multi Function Module MFM can receive a signal but cannot send one An MFM cannot receive a signal when set for...

Page 427: ...t be connected to a ground start or loop start line trunk jack programmed for Music On Hold If Music On Hold is used without connecting a music source properly an outside caller hears nothing In addit...

Page 428: ...Ringing until agent answers Outside call transferred to a calling group that has delay announcement device s MOH both before and after announcements play until call leaves the queue and is delivered t...

Page 429: ...ler hears Music On Hold until the call is answered if the transfer audible is set to Music On Hold See Table 29 for more information Conference If the first participant put on hold for a conference ca...

Page 430: ...lease 4 1 and later systems enable or disable Coverage Control option NightSrvce CoverContrl Add or remove telephone numbers from Night Service Emergency Allowed List NightSrvce Emergency Assign telep...

Page 431: ...ice button this function is performed automatically when the Time Set function described later in this topic is used If the Night Service with Outward Restriction option is programmed the green LED fl...

Page 432: ...or when the Time Set option turns on Night Service operation automatically any calls received on lines trunks programmed to ring at individual operator consoles ring immediately at all available exte...

Page 433: ...e or deactivate Night Service When one operator activates or deactivates Night Service this way all consoles are put into Night Service If Night Service groups are assigned Night Service is activated...

Page 434: ...Coverage VMS Off is inactive button is unlit inside and outside calls go to voice mail When the programmed feature is active button is lit only inside calls go to voice mail The system manager can en...

Page 435: ...of the Night Service restriction assigned to the extension Operators can override Night Service with Time Set and turn Night Service on or off manually Night Service with Time Set can be deactivated...

Page 436: ...es 2 9 The Night Service button is factory assigned as a fixed feature on a QCC In Release 4 0 and prior systems if more than one QCC operator is assigned to receive calls on an individual outside lin...

Page 437: ...al out code unless either the extension is assigned to an exclusion list or the number is on an emergency numbers list Caller ID Caller ID information appears on the display whether or not Night Servi...

Page 438: ...g group can be a Night Service group member If a calling group is used as a Night Service member no other calling groups or extensions are allowed to be Night Service members HotLine HotLine extension...

Page 439: ...trunk When a call is received on a line trunk assigned for shared remote access and Night Service is not activated the call rings at the assigned telephone operator console or calling group In Release...

Page 440: ...akerphone Paging is heard on telephones with built in speakerphones except single line telephones with built in speakerphones or speakerphone adjuncts Speakerphone Paging can be directed to an individ...

Page 441: ...he caller hears a busy call waiting or callback tone when the person called is busy on all SA or ICOM buttons If the person called is using Do Not Disturb the caller hears a busy signal Speakerphone P...

Page 442: ...ges are received on analog multiline telephones in test mode The paging group member is using Do Not Disturb When a group member does not hear the announcement for any of these reasons the caller is n...

Page 443: ...rphone or Loudspeaker Paging call can cause a feedback tone Loudspeaker paging jacks are LS or GS line ports programmed as paging ports Up to three can be programmed An extension jack cannot be progra...

Page 444: ...nsion for the group A QCC operator can use a loudspeaker paging system only by selecting a Call button selecting Loudspeaker Paging from the display and then dialing the Loudspeaker Paging line number...

Page 445: ...s cannot receive pages even if they have speakerphones They cannot be included as members of a speakerphone paging group Single line telephones cannot be used to make or receive voice announced inside...

Page 446: ...tension for a paging group When a DSS button for a paging group is pressed transfer is not automatically initiated Display When users with MLX display telephones use Group Paging they see a message on...

Page 447: ...call matches a group paging extension the call is treated as an unassigned Direct Inward Dial DID call Data lines cannot be used for paging Remote Access Loudspeaker Paging cannot be accessed from ou...

Page 448: ...f a you must park more than one call at a time additional SA or ICOM buttons should be assigned to your telephone If a parked call is not picked up within the call park return interval 30 300 seconds...

Page 449: ...ark zones to be assigned to a DSS connected to an MLX DLC the extension numbers must be in the range programmed for the Page buttons The eight park zone codes cannot be assigned to the DSS buttons on...

Page 450: ...ngle line telephone user presses and releases either the Recall or Flash button or the switchhook and dials his or her own extension number The user hears a busy tone and the call is parked NOTE If a...

Page 451: ...rk zone an operator with a DSS presses the DSS button for the park zone while the caller is on the line If an operator tries to park a call by pressing the Transfer button followed by the DSS button f...

Page 452: ...all If an incoming call was parked and picked up by the destination extension the destination extension is shown in the STN field of the SMDR report System Access Intercom Buttons When a user parks a...

Page 453: ...ed on the personal line follow the principal user s Individual or Group Coverage patterns Select a personal line to make or receive outside calls by pressing the associated personal line button on a m...

Page 454: ...features A multiline telephone user can program personal line buttons for Immediate Ring Delay Ring or No Ring When a personal line button is programmed for No Ring the user can still answer calls re...

Page 455: ...In Release 2 1 and later systems calls received on personal lines with Do Not Disturb on go immediately to coverage instead of waiting for the Coverage Delay Interval Mode Differences 2 9 Hybrid PBX...

Page 456: ...ersonal line to make an outside call by dialing the Idle Line Access code usually 9 while listening to inside dial tone Feature Interactions 2 9 Account Code Entry When Forced Account Code Entry is as...

Page 457: ...wered on a personal line using a Cover button can be picked up by anyone with a button for that personal line However the picked up call cannot be transferred because it is still considered to be on h...

Page 458: ...ry is used only for inside calls and cannot be used to dial calls on a personal line Forward and Follow Me When an extension is programmed as the principal user of a personal line calls received on th...

Page 459: ...should also be removed from the MFM When the device connected to an MFM requires a personal line to make and or receive calls a modem or fax for example a personal line should be assigned Music On Hol...

Page 460: ...call on a shared personal line loop start only Recall can be used by either inside party System Access Intercom Buttons When a call on a personal line button is transferred to another user the call r...

Page 461: ...ffected Telephone users operators Reports Affected Extension Information Group Call Pickup Modes All Telephones All except MLC 5 which cannot be assigned to Pickup groups Programming Codes Individual...

Page 462: ...eaker paging system General Pickup Multiline telephone users can program a general purpose Pickup button to pick up calls on either extensions or lines When a general Pickup button is used enter the l...

Page 463: ...zone To answer calls on specific lines select the feature from the Home screen or press the Feature button and select the feature from the display then dial the line number 801 880 with the call Group...

Page 464: ...hone does not have timed or positive disconnect presses and releases the switchhook the picked up call is dropped and the user is reconnected to the original held call If the user hangs up the picked...

Page 465: ...system moves the agent to the end of the most idle agent queue Release 5 0 and later systems HotLine Pickup cannot be used at a HotLine extension Release 5 0 and later systems Night Service A call rin...

Page 466: ...re Reference 555 650 110 Issue 1 June 1997 Features Page 434 Pickup An inside call ringing at an SA or SSA button can be picked up at another telephone All associated SA and SSA buttons go idle Transf...

Page 467: ...ction for the dial out code and the extension When the system is set up and the Hybrid PBX mode of operation is selected the system automatically groups lines trunks into the following pools All loop...

Page 468: ...ed into a pool through system programming The system can have a maximum of 11 pools Each pool can be assigned to a button on a maximum of 64 extensions The number of lines trunks in each pool is limit...

Page 469: ...CC You must use system programming if you want to allow access to dial out codes on the QCC Mode Differences 3 0 Although pools are available only in Hybrid PBX mode users in Behind Switch mode can ac...

Page 470: ...at the extension is not allowed to use under existing pool dial access restrictions Callback In Hybrid PBX mode Callback can be used to complete calls to outside numbers only when all lines trunks in...

Page 471: ...uest cannot be used on a Pool button Music On Hold Line trunk jacks used for Music On Hold cannot be assigned to pools Paging Line trunk jacks for loudspeaker paging cannot be assigned to pools Person...

Page 472: ...line trunk jacks for example the 800 and 800 GS LS modules each have two PFT jacks Considerations and Constraints 3 0 A power failure telephone cannot be used to make or receive calls and does not fu...

Page 473: ...GS DS1 FrameFormat Specify line coding for 100D module LinesTrunks LS GS DS1 Suppression Specify line compensation between 100D module and channel service unit CSU or far end LinesTrunks LS GS DS1 Li...

Page 474: ...6 Data and program Channel Signaling LinesTrunks LS GS DS1 Enter Type T1 Enter More S56 Data Enter AssignChan Signling Enter Select Direction Intype Outtype AnsSupv Disconnect Inmode or Outmode To sel...

Page 475: ...runk telephone number PRI Dial Plan Routing Table Hybrid PBX Number of entries Digits for each pattern Digits to delete Digits to add Network Selection Table Number of entries Digits for each pattern...

Page 476: ...ctive T1 D4 compatible AMI ZCS Robbed Bit Signaling RBS At a Glance Continued Factory Settings 100D Module continued Line Compensation 1 range 1 5 1 0 6 dB loss 2 1 2 dB loss 3 1 8 dB loss 4 2 4 dB lo...

Page 477: ...unter K Counter T303 Timer T305 Timer T308 Timer T309 Timer Blank Both Voice and Data Blank 0 1 second range 1 000 3 000 ms 30 seconds range 1 60 3 transmissions range 1 5 260 octets range 16 260 7 fr...

Page 478: ...Generic 500 39 30 serving the MCI network To provide T1 Switched 56 services in Release 4 0 and later systems the system supports the following central office switches Lucent Technologies 4ESS Generic...

Page 479: ...B channel or multiple B channels grouped together Figure 36 shows how lines B channels and B channel groups function together For outgoing calls a user selects a PRI line that routes the call to a B c...

Page 480: ...PRI Lines and B Channel Groups NOTE The MERLIN LEGEND Communications System does not support multiple PRI facilities sharing one D channel as allowed with Non Facility Associated Signaling Up to thre...

Page 481: ...to the line trunk Without PRI service toll restriction can be deceived by dialing digits on a loop start line before the far end switch applies dial tone These initial digits may indicate a local cal...

Page 482: ...Release 2 0 and later This feature maximizes use of communications lines providing more services with fewer lines Call by call service selection provides more than one PRI service such as VPN service...

Page 483: ...is guaranteed to be received by the far end switch A T1 line s far end disconnect signal provides a reliable indication when a call ends and a new call cannot be initiated until the line has been rele...

Page 484: ...lity Both ends of the DS1 facility must be able to communicate To ensure this the following options are set during system programming to match the transmission of the outside DS1 facility Type of serv...

Page 485: ...MCI Vnet For domestic incoming and outgoing voice calls or for outgoing 56 kbps restricted as well as 64 kbps restricted or unrestricted circuit switched data calls MCI 900 Providing 900 service numb...

Page 486: ...ery 12 frames these 12 frames form the D4 superframe ESF Framing Format The extended superframe ESF format extends the 12 frame D4 superframe to a 24 frame superframe The 24 framing bits include a cyc...

Page 487: ...to connect the system to DS1 network facilities The CSU has the following functions It terminates an outside DS1 facility on the 100D module It ensures that the signals entering the public network com...

Page 488: ...naling CCS is an out of band signaling format that places the signaling bits for channels 1 through 23 into the 8 bit word of the twenty fourth channel This restricts DS1 from using the twenty fourth...

Page 489: ...igits 0 9 assigned to each PRI line This string is matched to the Called Party Number sent by the network to indicate the number dialed by the outside caller The system uses this number to send the ca...

Page 490: ...s calling Test Telephone Number 3 1 This option assigns a test line telephone number for each 100D DS1 module installed in the control unit that provides ISDN PRI service Timers and Counters 3 1 This...

Page 491: ...he receipt of a call proceeding message on an outgoing call T313 Timer Times the delay in network response when the communications system sends a connect message that indicates the completion of an in...

Page 492: ...igure 37 PRI Call Processing ARS Automatic Route Selection DPR Dial Plan Routing Table NS Network Selection Table CBC Call by Call Services Table DPT Direct Pool Termination SA System Access PL Person...

Page 493: ...ed Party Number CdPN is used for routing a call to a specific line that normally terminates on a personal line button In Release 2 0 and later systems the restriction of one active call for each CdPN...

Page 494: ...match is found or if No Service is specified the system skips the entry and proceeds to the next one If no service is supplied the call is matched to No Service table entries 2 The programmed number o...

Page 495: ...entry programmed for No Service matches calls in which no service is supplied by the foreign exchange or B channel group Each pattern can have 0 through 8 digits The default is blank The number of dig...

Page 496: ...oth of the originating party In Release 1 0 and 1 1 systems an outgoing call is carried on a static B channel that is a B channel dedicated to one specific service Outgoing calls can be made by access...

Page 497: ...ervices Selection Table match the dialed number the one with the most digits prevails Characteristics and valid entries are as follows There can be up to eight entries 0 through 7 The pattern can be u...

Page 498: ...elete can be from 0 through 8 default is 0 The user can use an entry as a default by selecting a Call Type and Service and not specifying any patterns If Service is null not selected the entry is igno...

Page 499: ...systems facility based information is used by the network for sending the Calling Party Number If the SID ANI option is programmed and the service subscribed to Release 2 0 and later systems send a sy...

Page 500: ...e with digital Switched 56 kbps connections Tie trunk settings for these connections are similar to standard analog tie trunks The only difference between setting up a digital emulated tie trunk and a...

Page 501: ...is 300 ms T1 Routing by Dial Plan 3 5 Beginning with Release 4 0 routing by dial plan is available on Switched 56 services offered on T1 connections Service providers offer digit outpulsing for their...

Page 502: ...es operate from a common clock Whenever digital signals are transmitted over a communications link the receiving end must be synchronized with the transmitting end to receive the digital signals witho...

Page 503: ...ll three clock sources should be on the same 800 NI BRI module If they are not interruptions in high speed data calls can occur when the clock source switches to a backup source 2 The loop clock sourc...

Page 504: ...ng set The caller hears a busy tone and the call receives coverage if programmed A PRI line can be assigned to only one B channel group If the inside dial plan uses extension numbers with different nu...

Page 505: ...the call is rejected and the network applies intercept tone A PRI line that has been programmed for routing by dial plan should not be programmed for remote access or Shared System Access Outgoing Ca...

Page 506: ...ature is not enabled to record incoming calls the system does not accept Account Code Entry information for incoming calls Automatic Route Selection An incoming call can access Automatic Route Selecti...

Page 507: ...ns do not work with T1 lines emulating tie trunks when the lines are set to Tie PBX or Tie Switched 56 Data Use Automatic Route Selection or pool dial out codes instead Forward and Follow Me A PRI lin...

Page 508: ...Ringing Options Digital data calls do not receive distinctive ringing or Ring Timing options System Access Intercom Buttons T1 lines must not be shared between voice and data extensions with Shared S...

Page 509: ...is turned on while a call is in progress it does not affect anyone who has already joined the call but prevents other users from joining the call Privacy is automatically turned on for data calls at d...

Page 510: ...rivacy on or off there is no visual confirmation unless a Privacy button is programmed on the telephone If a Privacy button is programmed its green LED turns on and off with the Privacy feature Single...

Page 511: ...r extension from picking up a call while it is on hold HotLine Privacy is not available for HotLine extensions Release 5 0 and later systems Multi Function Module Privacy should not be used on an MFM...

Page 512: ...selected and programmed by the system manager After the barrier code is accepted the system returns dial tone to the user If you do not program specific egress restrictions the user can place any call...

Page 513: ...ny barrier codes secure When possible restrict the off network capability of off premises callers through use of calling restrictions and Disallowed List capabilities When possible block out of hours...

Page 514: ...interfering with system operator call handling The buttons next to the console s display are used to do most of the programming The top two buttons on each side are labeled and have the same functions...

Page 515: ...buttons to the system programming console For more information about the DSS see Direct Station Selector MLX on page 199 G 5 25 45 65 K 4 24 44 64 O 3 23 43 63 S 2 22 42 62 W 1 21 41 61 1O 30 50 70 H...

Page 516: ...with a PC SPM software is needed along with DOS or UNIX operating system software the latter is necessary only if you are using Integrated Solution II III Release 4 1 and later systems work with a ver...

Page 517: ...e control unit s built in modem 10 Call the remote PC with SPM from a telephone on the system then transfer the call to the control unit s built in modem 10 Remote programming allows technicians to ru...

Page 518: ...d from the System Programming menu These reports can be directed to the SMDR printer or a printer connected to the PC used for system programming In addition Print opts allows you to direct reports to...

Page 519: ...ee Appendix C General Feature Use and Telephone Programming for instructions on how to program features on MLX analog multiline and single line telephones NOTE When you are programming a feature onto...

Page 520: ...D trunks to invalid unassigned extensions LinesTrunks DID InvalDstn Specify destination for calls on DID trunks to invalid extensions if sent to backup extension Options More Unassigned Assign call ty...

Page 521: ...S MLX module Maximums QCC Positions QCCs for each Module Position Busy Backups 4 8 operators total including DLCs 2 1 Factory Settings Operator Hold Timer QCC Queue Priority for Trunks Call Types Trea...

Page 522: ...o Port 1 of the MLX module installed in the lowest numbered slot The first jack on the first MLX module is factory set as the primary system operator position This cannot be changed The primary system...

Page 523: ...QCC operator is unavailable to receive a call from the queue under the following conditions A call is ringing at the console The operator is on a call The operator has a call in the split condition s...

Page 524: ...led Once the destination user answers the operator can either press the Source or Destination button to talk to one party at a time automatically putting the other on hold or press the Release or Join...

Page 525: ...page 225 for details on call information displays The QCC is automatically assigned the buttons shown in Figure 41 These assignments cannot be changed or reprogrammed Each of these buttons is describe...

Page 526: ...on hold while the call is split Release Releases the QCC operator from a call and or completes call direction making the operator available for another call Cancel Cancels call direction and reconnec...

Page 527: ...e messaging system connected Position Busy Temporarily takes the QCC out of service When the console is in the position busy state the green LED next to the button is on and the position does not rece...

Page 528: ...rwarded calls and calls directed to that console s extension are directed to other available QCCs that are programmed to receive calls on the line trunk If no QCC position is programmed to receive the...

Page 529: ...must be programmed as the backup position Calls to the Listed Directory Number the extension for the QCC queue Returning calls unanswered directed camped on held and QCC operator parked calls Group Co...

Page 530: ...s does not cause the calls to ring into the QCC queue unless the QCC queue is also programmed as the backup extension QCC Queue Priority 3 7 The QCC queue priority determines the priority of calls pro...

Page 531: ...need to press either the Start button to begin directing the call or the Release button to complete the process If a QCC operator chooses he or she can press the Start button before pressing the DSS...

Page 532: ...g operator position then message center operation sends those calls to the programmed message center instead If however this factory setting is changed so that calls are sent to the QCC queue returnin...

Page 533: ...eue or returns to a QCC message center position The factory setting is four rings QCC Voice Announce 3 7 If QCC Voice Announce is enabled the fifth Call button can be used to announce a call on anothe...

Page 534: ...connect QCCs must be installed in the control unit to the left of any other type of module with extension jacks A QCC can be connected on only the first and fifth extension jack of each MLX module As...

Page 535: ...nks and the caller at the other system uses the trunk and dials 0 the call is treated as an unassigned DID call The QCC operator who receives the call sees DID as the call type along with the line tru...

Page 536: ...programmed on a QCC For one touch dialing of extensions a QCC operator can use the buttons on a DSS or select from the Extension Directory In addition a QCC operator can use the System Directory and P...

Page 537: ...two other participants and then presses the Release button or hangs up the QCC operator is released from the call and the other two participants remain connected If the QCC operator arranges a 4 or 5...

Page 538: ...the listing the caller hears the dial tone plus the touch tones for the dialed digits If the operator waits until after dialing begins the caller does not hear the dial tone and touch tones Display F...

Page 539: ...y been delivered to a calling group member the call does not go back into the QCC queue Headset Options Headset Auto Answer Headset Handset Mute and Headset Status are assigned as fixed features on bu...

Page 540: ...ue and can be answered only by a QCC operator To avoid this situation all outside lines assigned to ring in to the QCC queue should be assigned as personal lines on at least one group member s extensi...

Page 541: ...ot be programmed on a QCC Reminder Service Reminder service cannot be used on a QCC Remote Access If a remote caller uses a rotary phone and the system does not require a barrier code the call after i...

Page 542: ...directing a call the QCC operator s extension remains on the SMDR record In Release 4 2 and later systems if a calling group is programmed as the backup for the QCC queue and all QCC operators are tem...

Page 543: ...s such as Centrex the signal may be sent to the host depending on the type of telephone and system operating mode A multiline telephone user can use Recall to access host features The user can be conn...

Page 544: ...he call has been made or received on a personal line or Pool button Recall cannot be used on an outside call made or received on an SA or ICOM button Release 2 0 and Later 3 7 In addition to its use o...

Page 545: ...ons on MLX or analog multiline telephones must be programmed through system programming to send a timed flash plus the code expected by the host to activate those features on the host Once this progra...

Page 546: ...must be programmed on available line buttons on each multiline telephone using either extension programming or centralized telephone programming Single Line Telephones 3 7 A single line telephone use...

Page 547: ...er which simulates pressing the Recall button in a telephone number programmed on an Auto Dial button If Recall is used during an inside call made on an Auto Dial button the call is disconnected and t...

Page 548: ...t be used on a call of this type because it is answered on an SA or ICOM button Directories The Conf button is used to enter the Flash special character which simulates pressing the Recall button in a...

Page 549: ...conference parties a third SMDR record is generated with an empty CALLED NUMBER field Speed Dial The Conf button is used to enter the Flash special character which simulates pressing the Recall butto...

Page 550: ...can set and cancel Reminder service for any telephone in the system for example to alert several telephones as a reminder for a meeting or in a hotel or motel for wake up call service Reminder service...

Page 551: ...rogrammed Missed Reminder and Reminder Cancel buttons Through system programming all outstanding reminders can be canceled by the system at a preset time every day for example after business hours whe...

Page 552: ...an Auto Dial or DSS button 3 An operator also can see when a reminder was missed and cancel missed reminders The Missed Reminder button can be programmed on DLC operator consoles only Queued Call Con...

Page 553: ...isturb Reminder calls ring at telephones with Do Not Disturb activated HotLine HotLine extensions cannot dial the feature codes for Reminders Language Choice Enter the time settings for Reminder servi...

Page 554: ...st DisallowList Specify that barrier codes are required for remote access LinesTrunks RemoteAccss Non Tie Tie Lines BarrierCode Add change or remove individual barrier codes or change length of all ba...

Page 555: ...code is accepted the system returns dial tone to the user If restrictions are not in place the user can place any call normally dialed from a telephone within the system Such an off premises network c...

Page 556: ...e aware of their responsibility to keep the telephone number and any barrier codes secure When possible restrict the off network capability of off premises callers through use of calling restrictions...

Page 557: ...user to use Callback to queue a call for the busy pool Arrange to have calls forwarded change the forwarding destination or cancel forwarding to a telephone inside or outside the system NOTE Calls ma...

Page 558: ...tart emulated ground start BRI and PRI B channels programmed for line appearance routing can be set for remote access use dedicated or shared A remote access caller does not dial the remote access cod...

Page 559: ...even if the barrier code length is shorter A distinctive tone sounds after an incorrect entry After three incorrect entries the system disconnects the caller The following steps describe a remote acc...

Page 560: ...ccess If barrier codes are used the class of restriction is assigned to each barrier code If barrier codes are not used the class of restriction can be assigned either to all non tie trunks or to all...

Page 561: ...ks When barrier codes are used Disallowed Lists are assigned to individual barrier codes Automatic Callback Autoqueuing The factory setting prevents a remote caller who reaches a busy pool Hybrid PBX...

Page 562: ...to individual barrier codes Authorization Code A caller cannot enter an authorization code on a remote access call Automatic Route Selection Remote access users can make calls by using ARS Dial into...

Page 563: ...e line trunk number usually 801 880 Finally dial the destination telephone number and to signal the end of the dialing sequence To cancel forwarding of calls to an extension dial 33 while listening to...

Page 564: ...n the STN field is blank If the caller uses remote access to dial out on a line or trunk the STN field on the first SMDR record is blank and a second record is generated for the outgoing call If no ba...

Page 565: ...g On Off Abbreviated Ring multiline telephones only On Off Personalized Ringing multiline telephones only centralized telephone programming only for single line telephones and MFM 347 346 345 37 36 35...

Page 566: ...rings The length of the delay depends on the type of button and the coverage arrangement On outside line SA including Shared SA and ICOM buttons programmed for Delay Ring the delay is fixed at two ri...

Page 567: ...red SA or ICOM and Cover button on an extension The extension also can be programmed so that all outside calls on personal line prime line and Pool buttons ring uniformly with one of these options SA...

Page 568: ...ringing pattern selected for the telephone Considerations and Constraints 3 9 Transfer returns ring repeatedly until answered regardless of the Abbreviated Ring setting for the telephone When one of...

Page 569: ...ns cannot be programmed on a QCC The Call buttons are fixed to Immediate Ring A QCC receives only two types of distinctive ringing one ring for an inside call and two rings for an outside call Other M...

Page 570: ...n abbreviated ring if enabled Calls received on a Primary Cover Secondary Cover or Group Cover button use the receiver s not the sender s personalized ringing pattern In addition to its primary functi...

Page 571: ...The two delays are cumulative Group Calling Abbreviated ringing is not operable for calls to a calling group extension because a calling group member who is active on a call is considered unavailable...

Page 572: ...immediately even if the line buttons are programmed for Delay Ring or No Ring When Night Service is turned off telephones return to their programmed Ring Timing options Reminder Service A reminder ca...

Page 573: ...es a programmed button It does not store numbers dialed with an Extension Personal or System Directory an inside Auto Dial button a System Speed Dial code or a DSS Direct Station Selector button Unlik...

Page 574: ...t use Saved Number Dial with sensitive information If the number dialed with an outside Auto Dial button or Personal Speed Dial code includes a special character such as Pause or Stop the special char...

Page 575: ...telephones Feature Interactions 3 9 Auto Dial A number dialed by pressing a programmed outside Auto Dial button is stored for Saved Number Dial as though it were dialed with the dialpad but special c...

Page 576: ...a call made using Saved Number Dial on a personal line or Pool button loop start only an inside call or in Release 2 0 and later systems an outside call made on a loop start line using an SA or ICOM...

Page 577: ...d the user dials digits before the CO provides the second dial tone one of the following problems can occur The central office misroutes the call In this case the CO misses the digits dialed before th...

Page 578: ...ial services requiring second dial tone are used consider adjusting the second dial tone timer interval Feature Interactions 3 9 Directories and Speed Dial Marked System Speed Dial entries entries tha...

Page 579: ...destination extension When the destination user lifts the handset or uses Do Not Disturb the green LED next to the Signal button turns on A user also can use the Signal button to dial the destination...

Page 580: ...tus of a destination extension nor can it be used to automatically dial the extension Considerations and Constraints 3 9 Signal and Notify can be used even when both users are on the telephone Telepho...

Page 581: ...lashing to steady while the Signal button is held down Do Not Disturb Signal cannot be used when the destination telephone user activates Do Not Disturb Group Calling A Signal button cannot be program...

Page 582: ...elephone uses a Speed Dial Users Affected Telephone users operators data users Reports Affected Extension Information System Directory Modes All Telephones System Speed Dial Personal Speed Dial All ex...

Page 583: ...can search the directory and select a listing by pressing a display button to dial the number Users with analog multiline display or nondisplay telephones dial the same numbers either by using the 3...

Page 584: ...er from the display after dialing the telephone number Otherwise the number is not programmed A number dialed using a marked System Speed Dial code overrides any calling restrictions such as toll or o...

Page 585: ...ialing sequence See Appendix H Programming Special Characters for information about special characters Behind Switch Mode 3 9 The user can program into Personal Speed Dial or System Speed Dial codes a...

Page 586: ...5D telephone users must select Enter from the display after dialing the telephone number Single Line Telephones 3 9 To dial a Personal Speed Dial or System Speed Dial number using a single line telep...

Page 587: ...restrictions such as toll or outward restrictions assigned to the extension are overridden Conference Press the Conf button to enter the Flash special character in a Personal Speed Dial or System Spee...

Page 588: ...ed Dial telephone number Saved Number Dial Telephone numbers that are dialed by using a Personal Speed Dial code are stored by Saved Number Dial If the number includes a special character such as Paus...

Page 589: ...B or CAT H can be connected to the SMDR jack on the control unit In Release 4 2 and later systems the optional MERLIN LEGEND Reporter software application allows the collection Users Affected Telephon...

Page 590: ...or for outgoing calls only In Release 4 2 and later systems enabling the Talk Time option permits recording of incoming calls to Auto Login or Auto Logout calling groups even if SMDR is programmed fo...

Page 591: ...each of the fields columns in an SMDR report Figure 42 Sample SMDR Report in ISDN Format A page heading indicates the name of each field in an SMDR record Caller ID is available in Release 3 0 and la...

Page 592: ...is column have the following meanings C indicates an incoming voice call without ANI ICLID information or an outgoing voice call D indicates an outgoing data call on a PRI BRI or T1 Switched 56 facili...

Page 593: ...because it was more than 15 digits long For an incoming call in Basic format this field displays IN In Release 2 0 and later systems for an incoming call in ISDN format Column 4 displays the following...

Page 594: ...grammed as the Listed Directory Number or the extension for the QCC Queued Call Console queue Incoming calls where the caller hangs up or abandons the call while listening to the delay announcement de...

Page 595: ...g group type is Integrated or Generic Voice Messaging Interface VMI an ampersand does not appear on the incoming call record for an overflow call even if the overflow receiver is an Auto Login or Auto...

Page 596: ...or outgoing line trunk used for the call STN Column 8 3 9 For outgoing calls Column 8 displays the extension number where the call was placed In Release 4 1 and earlier systems Column 8 displays the...

Page 597: ...U S Federal Government only is displayed in this field TALK Column 10 3 9 This field must be enabled through system programming and is available in Release 4 2 and later systems only It applies only...

Page 598: ...calls In Release 4 2 and later systems enabling Talk Time permits recording of incoming calls to Auto Login or Auto Logout calling groups even if the call length is less than the programmed minimum nu...

Page 599: ...of an Auto Login or Auto Logout calling group and ending when the call is disconnected In Release 4 2 and later systems with Talk Time enabled the TALK field displays a non zero value for an incoming...

Page 600: ...an authorization code are recorded in the SMDR record If an account code is not entered the ACCOUNT field of the SMDR report contains the authorization code used to obtain calling privileges If an ac...

Page 601: ...when an outside call is forwarded to an outside telephone number One record shows the incoming call and the other record shows the call made to the destination telephone number with the forwarding ex...

Page 602: ...optimal Last Number Dial All calls made to outside numbers using Last Number Dial are recorded on the SMDR report Multi Function Module A Multi Function Module MFM is treated as an MLX telephone on SM...

Page 603: ...commercial power failure all calls are disconnected and no SMDR records are generated for calls made using a power failure telephone Primary Rate Interface PRI and T1 The line trunk number of a PRI li...

Page 604: ...second record is created for the outgoing call Saved Number Dial All calls made to outside numbers using Saved Number Dial are recorded on the SMDR report Speed Dial When Personal Speed Dial or System...

Page 605: ...ntralized telephone or extension programming Ring Voice Send Ring on principal extension for Shared SA On Off 16 18 17 primary extension 19 19 15 15 MLX Display Labels Assign Buttons SA or ICOM SA or...

Page 606: ...ding voice announced inside calls and transferred calls An SA button can have one of three attributes Ring Button is used to make and receive inside and outside ringing calls Voice Button is used to m...

Page 607: ...hared SA SSA buttons can be assigned In a shared arrangement the SA button identified with the extension is the principal or primary button Up to 16 other multiline telephones can have Shared SA butto...

Page 608: ...de calls An ICOM button can have one of three attributes Ring Used to make inside ringing calls to receive inside and transferred outside calls and to dial the Idle Line Access code to select a person...

Page 609: ...n be assigned only on buttons 1 through 10 Any SA button can be the principal extension for up to 16 Shared SA buttons on other telephones Any multiline telephone can have up to 28 SA or SSA buttons a...

Page 610: ...t cannot be assigned ICOM buttons because the QCC is available only in Hybrid PBX mode Other Multiline Telephones 3 9 In Hybrid PBX mode each multiline telephone except for DLCs and Multi Function Mod...

Page 611: ...ice Auto Answer Intercom When the Auto Answer Intercom feature is activated a Hands Free Unit HFU cannot be used to answer calls on a Shared SA button Automatic Line Selection SA buttons including Sha...

Page 612: ...igible for Individual or Group Coverage remains on the sender s SA or ICOM button until it is answered at the receiver s telephone Once answered by a receiver the call is removed from the sender s SA...

Page 613: ...button cannot be transferred by the user who picked up the call In Release 2 1 and later systems an inside call on hold at an SA button can be picked up and transferred by a user with an SSA button co...

Page 614: ...ED next to the personal line turns on steadily If a user shares the personal line appearance and answers the call by using the personal line button the call is removed from the SA or ICOM button Picku...

Page 615: ...made not the principal extension Transfer A transferred call returns only to the telephone that originated the transfer whether an SA or a Shared SA button If a transfer originator has an SSA button f...

Page 616: ...Main Pool Dial In Tie Trunk Automatic In Tie Trunk 2 digit 9 all numbering plans 770 791 and 7920 7929 all numbering plans starts with Extension 0 starts with Extension 50 starts with Extension 100 68...

Page 617: ...any s needs For example extension numbers can match room numbers NOTE If a user needs a specific extension number it is simpler to connect the user s telephone to the extension jack that is already as...

Page 618: ...is designed for companies that do not anticipate a need for more than 50 extensions in the next one or two years Figure 43 shows the numbers automatically assigned by the system The numbers in Figure...

Page 619: ...by dialing 25 or to the adjunct by dialing 725 Additional extension jacks are shown in Figure 43 as Extra Extensions 6700 6842 and additional MFMs are shown as Extra Adjuncts 6850 6992 If extra extens...

Page 620: ...d to an MFM Multi Function Module or direct adjunct is the extension number assigned to the MLX telephone increased by 200 For example if the extension number assigned for an MLX telephone is 125 the...

Page 621: ...system when you renumber using the Set Up Space numbering plan As shown in Figure 45 the system begins reassigning extension numbers with 7100 and ends with 7299 This makes all numbers beginning with...

Page 622: ...nsions 3 9 Table 40 gives a brief overview of the extensions that can or cannot be renumbered and lists their factory settings Single Renumbering 3 9 Single Renumbering should be used whenever the ext...

Page 623: ...rocess Block Renumbering 4 0 Block renumbering can be used only when the extension numbers you are changing from are sequential and the extension numbers you are changing to are sequential Block renum...

Page 624: ...n 110 and the Page 3 button to begin with Extension 210 Page button assignments should be sequential The beginning extension number associated with each Page button is the same for all DSSs and cannot...

Page 625: ...he first jack of the first extension module in the control unit with the number 1 up to 200 For most extension modules there is a one to one correspondence between the jack and the logical ID The exce...

Page 626: ...se the new extension numbers in any requests The Passageway Telephony Services security database should be updated to reflect permissions for the new extension numbers and to clear permissions for the...

Page 627: ...the Home screen and the timer starts counting automatically To stop the timer on an MLX display telephone 1 Press the Menu button 2 Select Timer If this feature is not displayed press the More button...

Page 628: ...s Dialing a prefix depends on local telephone company requirements and the type of line trunk being used Considerations and Constraints 4 0 Toll Type does not apply to tie trunks or Direct Inward Dial...

Page 629: ...basic lines trunks and PRI facilities a toll prefix 0 or 1 may be required for toll calls on some lines trunks but not on others In this case two Disallowed List entries are required to restrict users...

Page 630: ...nd 012 modules Normally these TTRs are sufficient to handle the calls originated from these modules However additional TTRs may be needed to support the following services Tie trunks and DS1 emulated...

Page 631: ...s at the beginning of the call and decreases to 5 seconds as the number of digits dialed increases Each time the user presses another digit the TTR timer decreases If the user does not dial a digit wi...

Page 632: ...alpad button can be heard by any user who shares a personal line or a Shared SA button with the telephone that is used to make a call Therefore when dialing confidential numbers such as passwords or a...

Page 633: ...uch Transfer Manual Automatic Hold To select button type Ring or Voice to use for transfers Options Transfer Type To specify either Music On Hold or ringback for the Transfer Audible Options Transfer...

Page 634: ...fer is completed it arrives at the destination extension as a ringing call Without Consultation A transfer without consultation can be made either to an inside extension or an outside number The user...

Page 635: ...escribed below With one touch Transfer a telephone user or operator can transfer a call to another extension by pressing a programmed Auto Dial or Direct Station Selector DSS button for the extension...

Page 636: ...he outside caller or the call remains on hold Type of Transfer 4 1 The system can be programmed for automatic selection of either a ringing button SA Ring or ICOM Ring the factory setting or a voice a...

Page 637: ...setting indicates that a disconnect signal is sent by the local telephone company to the system shortly after a caller hangs up In Release 3 1 and later systems trunk to trunk transfers can be blocked...

Page 638: ...tor does not receive an error tone to indicate that the transfer has been denied When a call is received on a T1 channel that is programmed to emulate a loop start line and then is transferred to an o...

Page 639: ...X or analog multiline telephone must be programmed through system programming to send a timed flash plus the code expected by the host The fixed button has no effect when pressed during an intercom ca...

Page 640: ...and the call is transferred If the transfer cannot be made the user presses and releases either the Recall or Flash button or the switchhook to return to the caller To make a transfer without consult...

Page 641: ...all must be from an area where call identification is supported Caller ID information is displayed when a call returns from transfer because the extension to which the call was transferred is either b...

Page 642: ...data video calls require both B channels at a video workstation For this reason if a call is on hold for transfer at a passive bus MLX telephone when a 2B call arrives the passive bus MLX telephone c...

Page 643: ...transfer originator If there are coverage receivers the transfer returns to the originator after the transfer return time expires Fax Extension If an extension is programmed as a fax extension the te...

Page 644: ...val should be greater than the total of the values programmed for Delay Ring plus the Coverage Delay Interval These values are shown on the Application Switch Defaults screen Last Number Dial The Last...

Page 645: ...ck up the call If for some reason the person who received the transfer and put the call on hold cannot return to the call another user must use Pickup to pick up the call For example an operator can t...

Page 646: ...is that when one touch Hold is used the transferred outside call stays on hold on an outside line button until it is picked up When a transfer is initiated the system automatically selects an SA or I...

Page 647: ...unced calls and one for ringing calls Turning off the feature at an extension converts the second voice announced channel into a ringing channel Calls made to the extension as voice announced calls ar...

Page 648: ...lease 4 0 and later releases if QCC Voice Announce is Enabled then the fifth Call button on QCCs can be used to announce a call on another user s speakerphone If Voice Announce is disabled factory set...

Page 649: ...r receive voice announcements even if the set has a speakerphone Feature Interactions 4 1 Digital Data Calls Voice Announce to Busy should be disabled at digital data workstations At a passive bus MLX...

Page 650: ...phone The user can set each of these volume levels independently of the others and it stays set until the user changes it again Press the side of the Volume button labeled to raise the volume and the...

Page 651: ...MERLIN LEGEND Communications System Release 5 0 Feature Reference 555 650 110 Issue 1 June 1997 Features Page 619 Volume...

Page 652: ...t your Lucent Technologies representative Federal Communications Commission FCC Electromagnetic Interference Information 1 This equipment has been tested and found to comply with the limits for a Clas...

Page 653: ...nection to E M tie trunks requires a USOC RJ2GX Connection to off premises extensions requires a USOC RJ11C or RJ14C Connection to 1 544 Mbps digital facilities must be through a USOC RJ48C or RJ48X C...

Page 654: ...quence in which lines are to be connected the line types the FIC and the REN by position when applicable Ringer Equivalence Number REN The REN is used to determine the number of devices that may be co...

Page 655: ...compatible with inductively coupled hearing aids as prescribed by the FCC Automatic Dialers WHEN PROGRAMMING EMERGENCY NUMBERS AND OR MAKING TEST CALLS TO EMERGENCY NUMBERS Remain on the line and bri...

Page 656: ...gle line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent d...

Page 657: ...essus n emp chent pas la d gradation du service dans certaines situations Actuellement les entreprises de t l communication ne permettent pas que l on raccorde leur mat riel des jacks d abonn sauf dan...

Page 658: ...he SystemReference Manual for proper FCC Classification FCC Reg Nos MF AS593M 72682 MF E KF AS593M 72914 KF E PF AS5USA 65646 PF E REN 1 5A Use only Lucent Technologies manufactured MERLIN LEGEND circ...

Page 659: ...odes are by default restricted from making outside calls In prior releases if you do not program specific outward calling restrictions the user is able to place any call normally dialed from a telepho...

Page 660: ...types of calls that toll fraud abusers often make When possible block out of hours calling Frequently monitor system call detail reports for quicker detection of any unauthorized or abnormal calling p...

Page 661: ...ot attended Provide a secure trash disposal for all sensitive information including telephone directories call accounting records or anything that may supply information about your communications syst...

Page 662: ...ide line trunk this restriction must be removed Preventive Measures 1 Take the following preventive measures to limit the risk of unauthorized transfers by hackers Outward restrict all MERLIN LEGEND C...

Page 663: ...7 This is an added layer of security in case outward restriction is inadvertently removed In Release 3 1 and later systems voice messaging ports are assigned by default to Disallowed List number 7 If...

Page 664: ...er to place another call as if it were being placed from your company Ground start trunks provide reliable disconnect and should be used whenever possible Preventive Measures 1 Take the following prev...

Page 665: ...toll fraud hackers if it is not properly administered Therefore this feature should not be used unless there is a strong business need It is strongly recommended that customers invest in security adju...

Page 666: ...active Operators or attendants should tell their system manager if they answer a series of calls where there is silence on the other end or the caller hangs up Users who are assigned voice mailboxes...

Page 667: ...ts for assistance in making outbound calls particularly international calls or requests for dial tone Outsiders trying to obtain sensitive information Callers claiming to be the phone company Sudden i...

Page 668: ...mediately If barrier codes and or authorization codes were shared by the terminated employee these should be changed immediately Regularly back up your MERLIN LEGEND Communications System files to ens...

Page 669: ...ured with a changeable combination lock Provide the combination only to those individuals having a real need to enter the office Keep telephone wiring closets and equipment rooms locked Keep telephone...

Page 670: ...hnologies Lucent Technologies will perform warranty repair in accordance with the terms and conditions of the specific type of Lucent Technologies maintenance coverage you selected If you purchased yo...

Page 671: ...against Lucent Technologies or its affiliates or suppliers may be commenced more than twenty four 24 months after the cause of action accrues THIS PARAGRAPH SHALL SURVIVE FAILURE OF AN EXCLUSIVE REME...

Page 672: ...your Hybrid PBX or Key system for Remote Administration and Maintenance you should do one of the following Unplug the line when it is not being used Install a switch in the line to turn it off when i...

Page 673: ...MERLIN LEGEND Communications System Release 5 0 Feature Reference 555 650 110 Issue 1 June 1997 Customer Support Information Page A 22 Remote Administration and Maintenance A...

Page 674: ...re Feature Planning Forms Abbreviated Ring see Ringing Options page B 9 Account Code Entry Forced Account Code Entry 4d MLX Telephone 4e MFM Adjunct MLX Telephone 4f Tip Ring Equipment 5a Direct Line...

Page 675: ...m 3 Digital Data Video Station Auto Answer All Button diagrams on all appropriate telephone forms Auto Answer Intercom Button diagrams on all appropriate telephone forms Auto Dial Button diagrams on a...

Page 676: ...4f Tip Ring Equipment 5a Direct Line Console DLC Analog 5b Direct Line Console DLC Digital 5c MFM Adjunct DLC 8a System Features Data Form 1a Modem Data Station Data Form 1b ISDN Terminal Adapter Dat...

Page 677: ...c Group Coverage 7d Group Calling Button diagrams on all appropriate telephone forms CTI Link 2a System Numbering Extension Jacks Direct Line Console 1 System Planning 5a Direct Line Console DLC Analo...

Page 678: ...Service Group Assignment Data Form 2 Data Hunt Groups Headset Options 4b Analog Multiline Telephone 4d MLX Telephone 5a Direct Line Console DLC Analog 5b Direct Line Console DLC Digital 5d Queued Cal...

Page 679: ...4b Analog Multiline Telephone 4d MLX Telephone 4e MFM Adjunct MLX Telephone 4f Tip Ring Equipment 5a Direct Line Console DLC Analog 5b Direct Line Console DLC Digital 5c MFM Adjunct DLC 5d Queued Cal...

Page 680: ...MFM Adjunct DLC 5d Queued Call Console QCC 7b Group Paging Park 2d System Numbering Special Renumbers 6a Optional Operator Features 8a System Features Button diagrams on all appropriate telephone form...

Page 681: ...bers Tables Data Form 1a Modem Data Station Data Form 1b ISDN Terminal Adapter Data Station Data Form 3 Digital Data Video Station Power Failure Transfer Not Applicable Primary Rate Interface PRI 3b I...

Page 682: ...phone forms Speed Dial 10b System Speed Dial Station Message Detail Recording SMDR 8a System Features System Access Intercom Buttons Button diagrams on all appropriate telephone forms System Renumberi...

Page 683: ...nning Forms Voice Announce to Busy 4b Analog Multiline Telephone 4d MLX Telephone 5a Direct Line Console DLC Analog 5b Direct Line Console DLC Digital Data Form 1a Modem Data Station Data Form 1b ISDN...

Page 684: ...ne telephones see Appendix D General Feature Use and Telephone Programming Availability by Mode Feature Key Hybrid PBX Behind Switch Notes Account Code Entry Alarm Allowed Disallowed Lists Authorizati...

Page 685: ...Options Hybrid PBX cannot have trunk pool access buttons Direct Voice Mail Directories Direct Inward Dial DID Options Direct Voice Mail Release 3 0 and later DS1 Module Options Extension Status Fax Ex...

Page 686: ...Call Forward Behind Switch unavailable for single line telephones Ringing Idle Line Preference Routing by Dial Plan Release 2 0 and later Second Dial Tone Timer Release 3 1 and later Station Message D...

Page 687: ...MERLIN LEGEND Communications System Release 5 0 Feature Reference 555 650 110 Issue 1 June 1997 System Features Page C 4 C...

Page 688: ...ature use on MLX analog multiline and single line telephones Features can be used in the following ways Press a dedicated feature button Press a programmed button Fixed Features 4 All multiline teleph...

Page 689: ...e Button analog multiline telephones only Headset Handset Mute Headset Status Headset Hang Up Notify Posted Message available from display on MLX display telephones Saved Number Dial Signal Feature Co...

Page 690: ...he Conf Transfer Speaker or Feature button while activating a feature cancels the process Pressing any other button such as the Mute HFAI Message Status DSS Page More Message Clock analog multiline di...

Page 691: ...P B K P B Authorization Code 80 80 Auth Auth Code K P B K P B K P B K P B K P B K P B Auto Answer All 754 AutoAns All K P B Auto Answer Intercom 753 AutoAnsIcom K P B Auto Dial Inside ext group zone O...

Page 692: ...nd Cvoff Coverage CoverInside On CoverInside Off Group Primary Secondary CoverageOff K P B K P B K P B K P B K P B K P B K P B K P B K P B K P B K P B K P B K P B K P B K P B K P B K P B K P B K P B K...

Page 693: ...orES ES2 ES Status ES1 ES Status ES2 K P B K P B K P B K P B K P B K P B K P B K P B K P B Feature Button 20 Feature Btn K P B Forward and Follow Me Activate Forward inside Remote Call Forward outside...

Page 694: ...4 45 GrpCl OPES ES2 OPES ESOff ES ES Off ES ES1 Group Call OperatorES ES2 OperatorES ES Off Status ES2 ES Status ES Off ES Status ES1 K P B K P B K P B K P B K P B K P B K P B K P B K P B K P B K P B...

Page 695: ...Dial K P B K P B K P B K P B K P K P B Messaging Leave Message After calling Without calling Cancel msg left Message LED off Posted Message Send Remove Msg Receiving messages Delete Message Next Messa...

Page 696: ...g Group Page Loudspkr Pg K P B K P B K P B K P B K P B Park 86 Park Park K P B K P B K P B K P B K P K P B Park Zone Auto Dial 22 park zone PrkZn Park Zone K P B K P B K P B Personal Speed Dial 01 24...

Page 697: ...nly Reminder Service Set Operator Set Cancel Operator Cancel Missed 81 81 752 81 time A or P 81 ext no time A or P 81 81 ext no Rmind Set Cancl Missd Reminder Set Cancel Missed K P B K P B K P B K P B...

Page 698: ...ne Line Immed Ring Delay Ring No Ring All Lines Immed Ring Delay Ring No Ring Abbreviated On Off SharedSARng On Off K P B K P B K P B P K P B K P B K P B P K P B K P B K P B P K P B K P B K P B P P K...

Page 699: ...cess SysAcc 00 ShareSysAcc P P P P P P P P System Speed Dial 24 code 600 729 600 729 SpdDl SysSpeedDl K P B K P B K P B K P B K P K P B Timer Timer Timer K P B K P B K P B K P B K P B Transfer 774 774...

Page 700: ...Analog multiline telephones cannot be programmed by selecting features from the display To program a telephone first enter programming mode On analog multiline telephones slide the Test Program T P s...

Page 701: ...ton If no feature is programmed the display indicates that the button is blank Note If the feature does not get programmed onto a button press any line button This does not affect the button in any wa...

Page 702: ...om the display 3 Identify the button to be programmed To delete the features currently programmed on the button To display features Press the button you labeled Note If the feature does not get progra...

Page 703: ...he display To move through the list of features page by page or To jump to the screen that displays the feature name Press the button next to or below the name of the feature to be programmed Press Mo...

Page 704: ...move the clear label cover from the telephone by pulling up on the tab that extends from the top of the cover Write the feature name on the card next to the button to be programmed Replace the cover 2...

Page 705: ...MERLIN LEGEND Communications System Release 5 0 Feature Reference 555 650 110 Issue 1 June 1997 General Feature Use and Telephone Programming Page D 18 Telephone Programming D...

Page 706: ...to six screens as shown on the following pages You can use the Inspect feature in system programming to display the telephone or line trunk numbers that are programmed with a specific feature Inspect...

Page 707: ...MERLIN LEGEND Communications System Release 5 0 Feature Reference 555 650 110 Issue 1 June 1997 System Programming Menu Hierarchy Page E 2 E...

Page 708: ...d NOTE The system s Station Message Detail Recording SMDR feature reports incoming and outgoing call details For more information see Station Message Detail Recording SMDR on page 557 Table F 1 Sample...

Page 709: ...ormation Report F 19 Operator Information Report F 20 Allowed Lists Report F 22 Access to Allowed Lists Report F 23 Disallowed Lists Report F 24 Access to Disallowed Lists Report F 25 Automatic Route...

Page 710: ...p Ground General TIE TIE Trunk Information Extensions assigned to and signaling attributes associated with Tie trunks DID DID Trunk Information Extensions assigned to and signaling attributes associat...

Page 711: ...If no barrier codes are used 17 means the Disallowed List is assigned to tie trunk users and 18 means the Disallowed List is assigned to non tie trunk users ARS Automatic Route Selection Access code t...

Page 712: ...with members and or lines trunks assigned GrpCalling Direct Group Calling Information Group calling options hunt type message waiting station delay announcements alarm thresholds and so on the extensi...

Page 713: ...ible OneTouch Complete ReturnTimer Ring MusicOnHold Transfer Auto 5 rings VMS Transfer Return Interval 4 Paging System Lines Music On Hold Line 804 Camp On Time 90 sec Call Park Return Time 180 sec Au...

Page 714: ...ormation Report F System Information Report Continued 6 Slot 1 008 MLX Slot 2 408 Slot 3 008 Slot 4 408 Slot 5 800 GS LS Slot 6 008 GS LS MLX Slot 7 800 CO BRI Slot 8 008 Slot 9 016 Ringing Frequency...

Page 715: ...93 POOL 6 894 POOL 4 895 POOL 8 896 POOL 9 897 POOL 10 898 POOL 11 899 DIAL PLAN FOR TELEPHONE PAGING ZONES TPZ 1 793 TPZ 2 794 TPZ 3 795 TPZ 4 796 TPZ 5 797 TPZ 6 798 TPZ 7 799 DIAL PLAN FOR DIRECT G...

Page 716: ...13 STN 8 713 STN 9 14 EXT 14 STN 10 714 STN 11 15 STN 12 715 STN 13 16 STN 14 716 STN 15 17 STN 16 717 STN 17 18 EXT 18 STN 18 19 STN 19 20 STN 20 21 STN 21 22 OPERATR STN 22 23 STN 23 24 STN 24 25 ST...

Page 717: ...3017 ID 29 4028 3018 ID 30 4029 3019 ID 31 4030 3020 ID 32 4031 3021 ID 33 4032 3022 ID 34 4033 3023 ID 35 4034 3024 ID 36 4035 3025 ID 37 4036 3026 ID 38 4037 3027 ID 39 4038 3028 ID 40 4039 3029 ID...

Page 718: ...Telephone 10 Personal Directory Name Number Display Executive Telephone 14 Personal Directory Name Number Display Executive Telephone 15 Personal Directory Name Number Display MSG POSTED MESSAGE 1 DO...

Page 719: ...ms OutType Wink OutMode Rotary Disconnect 300 ms TRUNK 850 Slot Port I4 2 TIE PBX Direction 2 Way E M Signal Type1S Dialtone Remote InType Wink InMode Rotary AnsSupvr 300 ms OutType Wink OutMode Rota...

Page 720: ...INFORMATION Trk SS PP Blk DiscTime Type ExpDig DelDig AddDig Signal InvDest 841 13 1 1 500ms Wink 4 3 1 TouchTone BkupExt 842 13 2 1 500ms Wink 4 3 1 TouchTone BkupExt 843 13 3 2 500ms Wink 3 0 Rotar...

Page 721: ...A N A 803 2 3 Loop TouchTone Yes N A N A 804 2 4 Loop TouchTone Yes N A N A 805 4 1 Loop Rotary Yes N A N A 806 4 2 Loop Rotary Yes N A N A 807 4 3 Loop Rotary Yes N A N A 808 4 4 Loop Rotary Yes N A...

Page 722: ...C Oper 801 2 1 No Remote 70 Yes Long 4 802 2 2 No Remote 70 Yes Long 4 803 2 3 No Remote 70 Yes Long 4 804 2 4 No Remote Yes Long 4 805 4 1 No Remote Yes Long 4 806 4 2 No Remote Yes Long 4 807 4 3 No...

Page 723: ...110 Issue 1 June 1997 Sample Reports Page F 16 DS1 Information Report F DS1 Information Report 6 Print Menu Option T1 Info DS1 SLOT ATTRIBUTES Slot Type Format Supp Signal LineComp ClkSync Src Active...

Page 724: ...ne PhoneNumber NumberToSend Network Selection Table Entry Number 0 1 2 3 Pattern to Match 101 10 101 Special Service Table Entry Number 0 1 2 3 4 5 6 7 Pattern to Match 011 010 01 00 0 1 Operator none...

Page 725: ...vice MCI PRISM Expected Digits 0 0 11 0 Pattern to Match 222 Digits to Delete 0 1 0 0 Digits to Add 22 Entry Number 4 5 6 7 NtwkServ MCI PRISM Expected Digits 2 1 0 0 Pattern to Match 2 Digits to Dele...

Page 726: ...Barrier Code Length 07 Date And Time of Last Barrier Code Length Change 09 23 94 09 45 PM SYSTEM DEFAULT CLASS OF RESTRICTIONS NON TIE Restriction UNRESTRICTED ARS Restriction Level 3 Allowed Lists D...

Page 727: ...18 DLC N A 2 5 22 OPERATR DLC N A 6 1 42 EXT 42 DLC N A GENERAL OPTIONS Length of hold reminder timer 60 sec DLC Automatic hold enabled No DIRECT STATION SELECTOR DSS OPTIONS BUTTON FIRST NUMBER DIAL...

Page 728: ...4 10 Follow Forward 4 N A Unassigned DID 4 10 Listed Directory Number 4 10 Operator s Extension 4 N A Returning 4 0 Group Coverage Group 1 4 Group 2 4 Group 3 4 Group 4 4 Group 5 4 Group 6 4 Group 7 4...

Page 729: ...ports Page F 22 Allowed Lists Report F Allowed Lists Report 6 Print Menu Option AllowList Sections Lists 1 through 7 ALLOWED LISTS List 0 Entry 0 Entry 1 Entry 2 Entry 3 Entry 4 Entry 5 Entry 6 Entry...

Page 730: ...50 110 Issue 1 June 1997 Sample Reports Page F 23 Access to Allowed Lists Report F Access to Allowed Lists Report 6 Print Menu Option AllowListTo ACCESS TO ALLOWED LISTS FOR REMOTE ACCESS 17 18 MEAN T...

Page 731: ...Page F 24 Disallowed Lists Report F Disallowed Lists Report 6 Print Menu Option DisallowLst Sections Lists 1 through 7 DISALLOWED LISTS List 0 Entry 0 Entry 1 Entry 2 Entry 3 Entry 4 Entry 5 Entry 6...

Page 732: ...0 110 Issue 1 June 1997 Sample Reports Page F 25 Access to Disallowed Lists Report F Access to Disallowed Lists Report 6 Print Menu Option DisallowTo ACCESS TO DISALLOWED LISTS FOR REMOTE ACCESS 17 18...

Page 733: ...00 3 BOTH A 2 A 3 A 4 A 5 B 6 B Pool Absorb Other Digits FRL Call type Start Pattern 1 70 00 3 BOTH B 2 B 3 B 4 B 5 B 6 B TABLE 18 Default Local Output Table Pool Absorb Other Digits FRL Call type St...

Page 734: ...3 N 1 25 714 N N N N U 3 N 1 6 15 N N N N U 3 N 1 26 715 N N N N U 3 N 1 7 16 N N N N U 3 N 1 27 716 N N N N U 3 N 1 8 17 N N N N U 3 N 1 28 717 N N N N U 3 N 2 1 18 EXT 18 N Y N N U 3 N 2 2 19 N Y N...

Page 735: ...650 110 Issue 1 June 1997 Sample Reports Page F 28 System Directory Report F System Directory Report 6 Print Menu Option Sys Direct SYSTEM DIRECTORY Code Name Number Display 600 ABC Company 555 9999...

Page 736: ...Release 5 0 Feature Reference 555 650 110 Issue 1 June 1997 Sample Reports Page F 29 Group Paging Report F Group Paging Report 6 Print Menu Option Group Page GROUP PAGING Group 793 STNS 20 21 22 23 2...

Page 737: ...3 NS Groups 10 Group Calling Member Pickup Groups Allowed Lists Disallowed Lists Restrictions UNRESTRICTED ESS Sup Status NOT ACTIVE ESS Restrictions ESS 0 NO RESTRICTION Auto Callback ON Call Waiting...

Page 738: ...Status None Button 23 Blank Status None Button 22 Blank Status None Button 21 Blank Status None Button 20 Forced Release Status None Button 19 Pool Inspect Status None Button 18 Headset Auto Answer S...

Page 739: ...COVERAGE INFORMATION Group 2 Senders 6802 6804 Group 5 Senders 10 11 12 13 14 18 19 20 42 44 45 47 6810 DIRECT GROUP CALLING INFORMATION Group 770 Group Type AutoLogout Call Distribution Type CIRCULA...

Page 740: ...p 782 Group Type AutoLogout Call Distribution Type CIRCULAR PryAnn No Ext LABEL 1 27 ANN1 2 28 ANN2 Secondary Delay Announcement Ext 29 Time Between Delay Announcements 0 Repeat Secondary Announcement...

Page 741: ...Option Night Service NIGHT SERVICE INFORMATION OPERATOR 10 DGCG STNS 10 LINES 801 OPERATOR 14 DGCG STNS 14 LINES 804 OPERATOR 18 DGCG STNS 18 LINES 808 OPERATOR 22 DGCG STNS 22 LINES 822 OPERATOR 42 D...

Page 742: ...5 Group Call Pickup Report F Group Call Pickup Report 6 Print Menu Option Call Pickup GROUP CALL PICKUP Group 1 STNS 10 11 12 13 I4 15 16 Group 2 STNS 17 18 19 20 Group 3 STNS 21 22 23 24 25 26 27 28...

Page 743: ...AUDIT TIMEOUT 00 00 01 08 00 00 53 7001 TIMEOUT COLD START 00 00 02 11 00 04 08 0001 PRI SVC AUDIT TIMEOUT 00 00 02 11 00 04 14 7001 TIMEOUT COLD START 00 00 02 21 00 22 14 0001 PRI SVC AUDIT TIMEOUT...

Page 744: ...0 Issue 1 June 1997 Sample Reports Page F 37 Authorization Code Information Report F Authorization Code Information Report 6 Print Menu Option Auth Code SMDR Option for the Account Code Field is Home...

Page 745: ...200 1000 ms T203 33 sec T303 4 sec T305 30 sec T308 4 sec Fixed Timers and Counters T202 2 sec T309 90 sec T310 60 sec T313 4 sec K Cntr 1 N200 3 N201 260 N202 3 Line Service Profile ID Directory Numb...

Page 746: ...Menu Option Switch 56 Dial Plan Routing for Network Service Expected Digits 3 Digits to Delete 0 Digits to Add 0 Trk ss pp Dirction InType OutType AnsSup Discnt Inmode Outmode Service 801 02 01 2 Way...

Page 747: ...MERLIN LEGEND Communications System Release 5 0 Feature Reference 555 650 110 Issue 1 June 1997 Sample Reports Page F 40 Switch 56 Data Information Report F...

Page 748: ...ions System Release 5 0 Feature Reference 555 650 110 Issue 1 June 1997 G 0 Button Diagrams This appendix contains the button diagrams for Hybrid PBX Key and Behind Switch systems Figure G 1 MLX 20L a...

Page 749: ...System Release 5 0 Feature Reference 555 650 110 Issue 1 June 1997 Button Diagrams Page G 2 G Figure G 2 MLX 16DP Telephone Button Diagram Hybrid PBX Mode Figure G 3 MLX 5 and 10 Button Telephone But...

Page 750: ...MERLIN LEGEND Communications System Release 5 0 Feature Reference 555 650 110 Issue 1 June 1997 Button Diagrams Page G 3 G Figure G 4 Analog Multiline Telephone Button Diagram Hybrid PBX Mode...

Page 751: ...ase 5 0 Feature Reference 555 650 110 Issue 1 June 1997 Button Diagrams Page G 4 G Figure G 5 MLX 20L and MLX 28D Telephone Button Diagram Key and Behind Switch Modes Figure G 6 MLX 16DP Telephone But...

Page 752: ...LIN LEGEND Communications System Release 5 0 Feature Reference 555 650 110 Issue 1 June 1997 Button Diagrams Page G 5 G Figure G 7 MLX 5 and 10 Button Telephone Button Diagram Key and Behind Switch Mo...

Page 753: ...RLIN LEGEND Communications System Release 5 0 Feature Reference 555 650 110 Issue 1 June 1997 Button Diagrams Page G 6 G Figure G 8 Analog Multiline Telephone Button Diagram Key and Behind Switch Mode...

Page 754: ...r the Recall or Flash button or the switchhook to insert a Pause character in a dialing sequence after a dial out code to allow the system to seize an outside line trunk before dialing the number Tabl...

Page 755: ...eans Drop s Stop Inserts a Stop within a sequence of automatically dialed numbers For example an outside Auto Dial button may be programmed with a password then a Stop then a telephone number To use A...

Page 756: ...ate a telephone number from an extension number Table H 3 Special Characters for MLX 10 and MLX 5 Nondisplay Telephones Press Means Drop Stop Halts the dialing sequence to allow for system response Ho...

Page 757: ...e number from an extension number Table H 4 Special Characters for MLX Display Telephones Press See Means Drop s Stop Halts the dialing sequence to allow for system response Hold p Pause Inserts a 1 5...

Page 758: ...ms on page I 7 and MERLIN MAIL and MERLIN LEGEND MAIL on page I 11 Standalone call accounting and management applications see Call Accounting System on page I 21 Call Accounting Terminal on page I 25...

Page 759: ...nt Integrated Voice Power NOTE IS II and IS III are no longer available for sale The information included here is intended for existing installations and for technician reference Intuity see page I 53...

Page 760: ...or Behind Switch modes of operation Considerations and Constraints Discusses restrictions capacities and other information that you should consider before installing or using the application Feature...

Page 761: ...Capacity Key Hybrid PBX Behind Switch PassageWay Direct Connection Solution 127 MLX only MERLIN MAIL VMS R3 Number of mailboxes 1 2 4 or 6 jacks 100 MERLIN LEGEND MAIL VMS Number of mailboxes 1 2 4 or...

Page 762: ...ect Connection Solution Release 1 0 can be used with Release 2 1 MERLIN LEGEND Communications Systems PassageWay Direct Connection Solution is a collection of software applications and a hardware adap...

Page 763: ...ssageWay Direct Connection Solution software applications and the diagnostic features to troubleshoot these applications Auto dialing capabilities using the Hayes compatible command set are also provi...

Page 764: ...ntended solely as an overview of the applications For comprehensive information about the use of the applications see the documentation for the products SECURITYlALERT Your voice messaging system perm...

Page 765: ...g System MERLIN LEGEND MAIL Voice Messaging System supplies its own ports with its own module Lucent Technologies Attendant AUDIX Voice Power Integrated Voice Power IVP Automated Attendant You can pro...

Page 766: ...les and the number of TTRs each supplies MERLIN LEGEND MAIL modules TTRs are available as system resources but the 4 port configuration requires both the TTRs supplied on the MERLIN LEGEND MAIL module...

Page 767: ...jacks you may use the remaining jacks for T R devices such as single line telephones Transfer Redirect If unanswered by the end of the transfer redirect time interval 0 9 rings a call transferred from...

Page 768: ...he VMS and the calling group software mark it as in service For an integrated VMI extension the control unit informs the VMS by sending extension in service messages MERLIN MAIL and MERLIN LEGEND MAIL...

Page 769: ...using one corporate name on one set of telephone numbers and answer calls using another name on a different set of telephone numbers Calls are routed efficiently to the correct party Incoming fax call...

Page 770: ...n the system In addition to acting as an answering machine Call Answer enables callers to perform any of the following actions Press 0 for the subscriber s personal operator or the system operator Tra...

Page 771: ...ne telephone To support remote diagnostics the MERLIN MAIL VMS is equipped with an RS 232 serial port and an external remote maintenance device modem The MERLIN LEGEND MAIL VMS is equipped with a 9 pi...

Page 772: ...uces the chance of getting a busy port Night Service Each MERLIN MAIL or MERLIN LEGEND MAIL VMS Automated Attendant can work with the Night Service feature to provide specialized after hours service A...

Page 773: ...Set inside intercom dial tone to Outside Assign Disallowed Lists to each VMI port not used for Outcalling Assign Facility Restriction Levels to each VMI port When you use an Automated Attendant only...

Page 774: ...device MERLIN LEGEND MAIL VMS detachable disk drive A 2 port or 4 port VMI expansion card optional A domestic release of the MERLIN LEGEND Communications System that is functioning properly and has a...

Page 775: ...ation about the use of the application see the documentation for the product Lucent Technologies Attendant answers incoming calls and plays a menu of recorded prompts A caller can respond to the promp...

Page 776: ...e Lucent Technologies Attendant on a system operating in Behind Switch mode Considerations and Constraints 9 You cannot connect Lucent Technologies Attendant to the system if AUDIX Voice Power MERLIN...

Page 777: ...calls that would normally proceed to Lucent Technologies Attendant as coverage calls do not do so if the telephone that sends the call to Group Coverage has activated Coverage VMS Off No special progr...

Page 778: ...number of Lucent Technologies Attendants that the system requires depends on the number of incoming lines trunks and the number of busy hour calls One is normally sufficient for handling after hours c...

Page 779: ...ted rate table You can program the system to process all calls or only calls that exceed a specified cost threshold It can also add a service charge to calls before billing them to clients departments...

Page 780: ...ne numbers under Telephone System Configuration in CAS If your company has ISDN facilities see the note that precedes these steps 4 Program the dialed digit processing DDP in CAS Plus V3 to identify t...

Page 781: ...em a 120 MB tape drive For a multi site system a 525 MB tape drive Lucent Technologies Applications printer For communications using CAS for Windows the following components are recommended For a sing...

Page 782: ...service charges and discounts to calls made to local and long distance numbers and to directory assistance It can also identify calls to specified area codes such as 900 for special treatment You cus...

Page 783: ...by the incoming line identification from SMDR The system gets such information from the AT T Megacom 800 service MCI or central office DMS 100 PRI services Release 4 2 and later systems only or local...

Page 784: ...CAT Basic can store information about as many as 1 200 calls for 100 extensions and 49 lines CAT Plus Business can store information about as many as 6 500 calls made from up to 200 telephones that s...

Page 785: ...sive information about the use of the application see the documentation for the product Call Management System CMS is a DOS based application that simulates the actions of a system operator by answeri...

Page 786: ...d and connected to the recorded announcement The Forced Delay option to connect all calls to the recorded delay announcement regardless of whether all agents are busy Priority lines to ensure that cal...

Page 787: ...R port on a 012 or 008 OPT module that in turn rings a loop start line assigned to CMS Calls transferred in this way look like new outside calls to CMS This also applies for DS1 applications using DNI...

Page 788: ...ines assigned to CMS ports to No Ring Platform Requirements 9 To connect CMS to the system you need the following equipment A Lucent Technologies approved DOS PC with CMS interface card with two 14 ft...

Page 789: ...re It uses one of the three following methods NOTE For more information about this system feature see Station Message Detail Recording SMDR on page 557 Direct connection to the SMDR jack on the contro...

Page 790: ...ssistance from the Lucent Technologies customer helpline Multi Site Network MERLIN LEGEND Reporter can work in a network configuration where one central site receives SMDR information from multiple si...

Page 791: ...election Outgoing call reports for systems with Automatic Route Selection ARS show all the digits dialed by the user including any digits absorbed by the system and the facility used to make the call...

Page 792: ...de numbers using Last Number Dial are recorded Multi Function Module A Multi Function Module MFM is treated as an MLX telephone on reports The system waits until the end of dialing before sending a co...

Page 793: ...tem To print system reports without interrupting the collection of SMDR information use System Programming and Maintenance SPM software to print reports from a PC s printer not from the SMDR port For...

Page 794: ...oduct System Programming and Maintenance SPM software lets you program and maintain the system It performs the same functions as an MLX 20L telephone set up as a system programming console providing a...

Page 795: ...loppy disk drive At the same time the report is displayed on the screen together with prompts for browsing You should not print SPM reports when the system is handling more than 100 calls per hour You...

Page 796: ...I is a complete package of UNIX System based voice processing and call analysis software applications IS II offers a single interface to any of the following applications Integrated Voice Power Automa...

Page 797: ...technician to upgrade and maintain the system and its features and to add change or rearrange telephones The system manager or technician can program on site or remotely Additional IS II features incl...

Page 798: ...t boards If IS II includes AVP when users receive voice mail messages the Message LEDs on their telephones light if a mailbox has been assigned to each of those telephones For AVP or IVP AA the follow...

Page 799: ...de Leave Message If a Leave Message notification is left in a mailbox in a system with heavy VMI traffic the user may have to dial out manually for messages In Release 2 0 and later when AUDIX Voice P...

Page 800: ...rts to a calling group and specify the group type as VMI Integrated Program each VMI loop start port for Reliable far end disconnect Specify the touch tone duration and interval between digits in code...

Page 801: ...processor with UNIX System V 386 Release 3 2 2 It includes Master Controller II processor with a 40 MB 80 MB or 200 MB fixed disk and a 3 5 in floppy disk drive Monitor monochrome or color Keyboard Op...

Page 802: ...other system extensions forward messages with comments and reply to messages The system manager can broadcast messages to all subscribers Information Service Provides a call in information service tha...

Page 803: ...This feature protects the confidentiality of sensitive documents Fax Attendant can even inform subscribers of waiting faxes by calling to an outside number Fax Mail Allows subscribers to send fax mes...

Page 804: ...III applications except IS CAS and SPM Those are the only two applications that you can connect to a system operating in Behind Switch mode Considerations and Constraints 9 The MAP 5 is a 32 bit i486...

Page 805: ...Power All extensions and lines that you program through Integrated Administration must be idle Feature Interactions 9 Account Code Entry IS CAS uses the account codes people enter before or during cal...

Page 806: ...on as a member of a Night Service group associated with a system operator This phantom extension is covered by a calling group with integrated VMI ports as members If an incoming call is not answered...

Page 807: ...stem programming IVP 4 6 Board Jacks For fax response service you must program the following items Assign the tip ring extensions dedicated to fax response into a calling group for Integrated Administ...

Page 808: ...subscriber to Fax Attendant service Specifying AUDIX Voice Power as an application automatically subscribes the user to both AUDIX Voice Power and Fax Attendant Assign the phantom extension or fax mac...

Page 809: ...e channels required for AUDIX Voice Power depends on the number of incoming lines trunks the number of subscribers programmed for the system and the number of busy hour calls Table I 9 shows these req...

Page 810: ...hospitals and colleges The guest voice messaging interface is multilingual Fax Messaging Allows Intuity AUDIX subscribers to handle faxes using voice mail capabilities Users can send receive annotate...

Page 811: ...ollowing topics Basic Rate Interface BRI on page 82 CTI Computer Telephony Integration Link on page 173 Digital Data Calls on page 183 Primary Rate Interface PRI and T1 on page 441 Videoconferencing o...

Page 812: ...mprehensive information about the use of the application see the documentation for the product The MERLIN PFC Phone Fax Copier telephone is a BIS 34D 34 button display telephone with a built in fax ma...

Page 813: ...uilt in fax does not transmit the date time and fax number Mode Differences 9 Hybrid PBX and Key Modes 9 You must connect the dedicated fax line for incoming fax calls from the CO to a line trunk jack...

Page 814: ...line on the MERLIN PFC telephone Considerations and Constraints 9 The MERLIN PFC telephone requires two analog extension jacks on the control unit one for the voice line and one for the fax line You m...

Page 815: ...nning on Intuity CONVERSANT prompts the caller with a synthesized voice in an application dependent dialogue The caller enters the appropriate responses by using the touch tone keys on the telephone T...

Page 816: ...5 in floppy disk drive Two serial ports and one parallel port are integrated on the main board with connectors on the back panel of the system unit A diskette drive controller and fixed disk drive in...

Page 817: ...ional features required the following components may be needed Windows version 3 1 or higher A replacement handset An annotation device A TV monitor or LCD monitor required A customer supplied camcord...

Page 818: ...rooms or on roll about units There are two types of group videoconferencing workstations ISDN Group Videoconferencing Workstations ISDN group videoconferencing systems do not require separate data com...

Page 819: ...groups of people in different geographical locations to meet face to face Conferees can exchange information documents ideas and data while employing a variety of visual aids Visual aids can include i...

Page 820: ...extension jack While the telephone is in use the video system can make or receive only 1B data calls If the passive bus telephone s handset and speakerphone are both in use then both B channels are b...

Page 821: ...line number for the second call Or if ARS has been programmed for data enter the ARS access code usually 9 followed by the telephone number repeat this step for the second call NOTES 1 Pools can be as...

Page 822: ...route calls according to their type voice only data only or both voice and data For more information see Automatic Route Selection on page 63 Basic Rate Interface BRI on page 82 and Primary Rate Inter...

Page 823: ...ne B channel at a time When the second B channel becomes available it is added to the call if the video system supports this capability Off hook Callback must be used Callback continued Automatic Call...

Page 824: ...alls require both B channels at a video workstation For this reason if a call is on hold at a passive bus MLX telephone when a 2B call comes in the passive bus MLX telephone cannot retrieve the held c...

Page 825: ...p Pickup is not recommended at video system extensions although it can be used at a passive bus MLX telephone Pools If a videoconferencing system is programmed to have a single Pool button two calls t...

Page 826: ...gital Switch Corporation DEX600E generic 500 39 30 serving the MCI network NI 1 BRI Requires Lucent Technologies 5ESS Generic 9 or Lucent Technologies 5ESS 2000 Generic 9 2 or Northern Telecom DMS 100...

Page 827: ...ence In this guide Digital Data Calls on page 183 includes details about how the system functions with digital communications devices The ExpressRoute 1000 supports data calls over Primary Rate Interf...

Page 828: ...ule An MFM cannot be used with an ExpressRoute 1000 Night Service If an ExpressRoute 1000 is a member of the Night Service group voice calls to Night Service group calls do not ring at an ExpressRoute...

Page 829: ...is an ISDN BRI bridge router that enables high speed Internet access over a digital facility This data communications equipment allows an Internet service provider to dynamically assign an IP address...

Page 830: ...ting the Pipeline 25 Px control port to a PC serial port Power supply Considerations and Constraints 9 One Pipeline 25 Px serves a single PC it cannot serve multiple PCs or other terminal equipment su...

Page 831: ...tions devices can forward calls by dialing the associated feature code Inside calls can be answered either at the forwarding device or the destination terminal adapter Outside calls however are only a...

Page 832: ...data communications the system operates with the following central office switches according to the access arrangement or facility PRI Requires Lucent Technologies 4ESS Generic 16 and later or Lucent...

Page 833: ...for high speed data transmission are available form AT T MCI Release 4 2 and later systems and your local service provider Release 4 2 and later systems For details see Primary Rate Interface PRI and...

Page 834: ...CCOUNT ODE NTRY FEATURE INTERACTIONS UTHORIZATION ODE UTO IAL UTOMATIC INE 3ELECTION UTOMATIC 2OUTE 3ELECTION 23 ASIC 2ATE NTERFACE 2 ALLBACK ONFERENCE OVERAGE DIGITAL DATA CALLS IRECTORIES ISPLAY OR...

Page 835: ...ON 23 23 SEE UTOMATIC 2OUTE 3ELECTION 23 SCEND 0IPELINE 0X ACCESS DEVICE SEE PPENDIX TTENDANT ARGE N SEE ARGE N TTENDANT CONSOLE 3WITCHED OOP SEE 1UEUED ALL ONSOLE 1 TTENDANT 33 SEE IRECT 3TATION 3ELE...

Page 836: ...ONAL LINES 0OOLS 1UEUED ALL ONSOLE 1 2ECALL 4IMED LASH 3AVED UMBER IAL 3IGNAL OTIFY 3TATION ESSAGE ETAIL 2ECORDING 3 2 3YSTEM CCESS NTERCOM BUTTONS 4RANSFER UTO INTERCOM SEE UTO NSWER NTERCOM UTO OGIN...

Page 837: ...ACE 02 AND 4 2ECALL 4IMED LASH 2EMOTE CCESS 3AVED UMBER IAL 3PEED IAL 3TATION ESSAGE ETAIL 2ECORDING 3 2 3YSTEM CCESS NTERCOM BUTTONS 3YSTEM 2ENUMBERING 4OLL 4YPE UTOQUEUING SEE ALLBACK B ARGE N TO AR...

Page 838: ...E 4RANSFER ALL OVERAGE SEE OVERAGE ALL ORWARD SEE ORWARD AND OLLOW E ALL ANAGEMENT 3YSTEM 3 TO ALL 0ARK SEE 0ARK ALL 0ICKUP SEE 0ICKUP ALL RECORDS SEE 3TATION ESSAGE ETAIL 2ECORDING 3 2 ALL 7AITING TO...

Page 839: ...3 2 3YSTEM CCESS NTERCOM BUTTONS 4RANSFER ALL BY ALL 3ERVICE 3ELECTION TO ALL BY ALL 3ERVICES 4ABLE SEE 0RIMARY 2ATE NTERFACE 02 AND 4 ALLED 0ARTY UMBER D0 ALLER TO ALLER FEATURE INTERACTIONS ENTREX O...

Page 840: ...MARY 2ATE NTERFACE 02 AND 4 1UEUED ALL ONSOLE 1 3TATION ESSAGE ETAIL 2ECORDING 3 2 3YSTEM CCESS NTERCOM BUTTONS 4RANSFER ANADIAN EPARTMENT OF OMMUNICATIONS SEE PPENDIX 3 FOR 3 SEE ALL CCOUNTING 3YSTEM...

Page 841: ...GRATION SEE OMPUTER 4ELEPHONY NTEGRATION 4 LINK ONFERENCE TO ONFERENCE FEATURE INTERACTIONS CCOUNT ODE NTRY ORCED CCOUNT ODE NTRY LLOWED ISALLOWED ISTS UTHORIZATION ODE UTO IAL ARGE N ASIC 2ATE NTERFA...

Page 842: ...NSOLE ISPLAY O OT ISTURB ORWARD AND OLLOW E ROUP ALLING OLD OT INE NTEGRATED DMINISTRATION ULTI UNCTION ODULE IGHT 3ERVICE 0ARK PERSONAL LINES 0ICKUP 0OOLS 0RIMARY 2ATE NTERFACE 02 AND 4 1UEUED ALL ON...

Page 843: ...T UMBER IAL ESSAGING ULTI UNCTION ODULE IGHT 3ERVICE 0AGING 0ARK PERSONAL LINES 0ICKUP 0OOLS 0RIVACY 2EMINDER SERVICE 2EMOTE CCESS 2INGING PTIONS 3IGNAL OTIFY 3PEED IAL 3YSTEM CCESS NTERCOM BUTTONS 4R...

Page 844: ...NS LARM LLOWED ISALLOWED ISTS UTO IAL ALL 7AITING CALLING RESTRICTIONS AMP N OMPUTER 4ELEPHONY NTEGRATION 4 LINK OVERAGE IRECTORIES O OT ISTURB XTENSION 3TATUS ORWARD AND OLLOW E ROUP ALLING OLD ESSAG...

Page 845: ...AY TO ISPLAY FEATURE INTERACTIONS CCOUNT ODE NTRY ORCED CCOUNT ODE NTRY LARM LOCK UTHORIZATION ODE UTO IAL UTOMATIC 2OUTE 3ELECTION 23 ARGE N ALL 7AITING ALLBACK ALLER CALLING RESTRICTIONS AMP N OMPUT...

Page 846: ...SOLE 1 2EMINDER SERVICE 3IGNAL OTIFY 3YSTEM CCESS NTERCOM BUTTONS 4RANSFER 6OICE NNOUNCE TO USY ANADA SEE PPENDIX 04 SEE 0OOLS ROP FEATURE INTERACTIONS ENTREX OPERATION IRECTORIES NSPECT 3PEED IAL ROP...

Page 847: ...GE WAITING SEE ESSAGING EDERAL OMMUNICATIONS OMMISSION SEE PPENDIX EATURE FEEDBACK SEE ISPLAY EATURES LIST SEE PPENDIX EATURES USING SEE ENTRIES BY NAME PPENDIX EDERAL OMMUNICATIONS OMMISSION SEE PPEN...

Page 848: ...ENERAL 0URPOSE DAPTER 0 ROUP ASSIGNMENT SEE IGHT 3ERVICE ROUP ALL 0ICKUP SEE 0ICKUP ROUP ALLING ALLS N 1UEUE LARM 4HRESHOLD TO DELAY ANNOUNCEMENT TO DESCRIPTION TO MESSAGE WAITING RECEIVER TO OVERFLOW...

Page 849: ...OVERAGE SEE ALSO OVERAGE ROUP 6 FAX ROUP 6 FAX SEE ALSO PPENDIX ROUP 0AGING SEE 0AGING ROUP 0ICKUP SEE 0ICKUP H ANDSET UTE SEE EADSET OPTIONS ANDS REE NSWER ON NTERCOM FEATURE INTERACTIONS ICROPHONE I...

Page 850: ...IC 2ATE NTERFACE 2 ALL 7AITING ALLBACK OMPUTER 4ELEPHONY NTEGRATION 4 LINK ONFERENCE OVERAGE DIGITAL DATA CALLS IRECT 3TATION 3ELECTOR 33 IRECT INE ONSOLE IRECTORIES ISPLAY AX XTENSION ROUP ALLING EAD...

Page 851: ...INE DENTIFICATION SEE ALLER NDIVIDUAL OVERAGE TO NDIVIDUAL OVERAGE SEE ALSO OVERAGE NDIVIDUAL 0ICKUP SEE 0ICKUP NFORMATION 3ERVICE SEE NTEGRATED DMINISTRATION NSIDE UTO IAL NSIDE UTO IAL SEE ALSO UTO...

Page 852: ...DAPTERS SEE IGITAL DATA CALLS 3 2 INTERFACE SEE ASIC 2ATE NTERFACE 2 3 02 INTERFACE SEE 0RIMARY 2ATE NTERFACE 02 AND 4 L ABELING TO ABELING FEATURE INTERACTIONS IRECTORIES O OT ISTURB ROUP ALLING NTEG...

Page 853: ...PTION SEE OOP 3TART DENTIFICATION 3 ELAY OPTION UCENT 4ECHNOLOGIES TTENDANT TTENDANT SEE ALSO NTEGRATED DMINISTRATION PPENDIX AX TTENDANT AX TTENDANT SEE ALSO NTEGRATED DMINISTRATION PPENDIX ELPLINE S...

Page 854: ...SEE 2EMINDER SERVICE 8 TELEPHONE TO ODES OF OPERATION SEE PPENDIX ULTI UNCTION ODULE TO ULTI UNCTION ODULE FEATURE INTERACTIONS UTOMATIC INE 3ELECTION ALLBACK ONFERENCE OVERAGE DIGITAL DATA CALLS IRE...

Page 855: ...DIGITAL DATA CALLS IRECT INE ONSOLE ISPLAY ORWARD AND OLLOW E ROUP ALLING OT INE NTEGRATED DMINISTRATION ULTI UNCTION ODULE USIC N OLD 0AGING PERSONAL LINES 0ICKUP 0RIMARY 2ATE NTERFACE 02 AND 4 1UEU...

Page 856: ...TIONS OLD NSPECT ICROPHONE ISABLE ULTI UNCTION ODULE IGHT 3ERVICE PERSONAL LINES 0ICKUP 0OOLS 0RIMARY 2ATE NTERFACE 02 AND 4 1UEUED ALL ONSOLE 1 2EMOTE CCESS 3TATION ESSAGE ETAIL 2ECORDING 3 2 3YSTEM...

Page 857: ...IAL ALL 7AITING ALLBACK ALLER CALLING RESTRICTIONS OMPUTER 4ELEPHONY NTEGRATION 4 LINK OVERAGE DIGITAL DATA CALLS IRECT INE ONSOLE IRECTORIES ORWARD AND OLLOW E ROUP ALLING OLD ULTI UNCTION ODULE USI...

Page 858: ...ERAGE DIGITAL DATA CALLS IRECT INE ONSOLE IRECTORIES ISPLAY ORWARD AND OLLOW E ROUP ALLING OT INE INE 2EQUEST USIC N OLD 0AGING PERSONAL LINES 0RIMARY 2ATE NTERFACE 02 AND 4 1UEUED ALL ONSOLE 1 2ECALL...

Page 859: ...SEE 3TATION ESSAGE ETAIL 2ECORDING 3 2 0RIVACY TO 0RIVACY FEATURE INTERACTIONS ARGE N DIGITAL DATA CALLS ISPLAY EADSET OPTIONS OLD OT INE ULTI UNCTION ODULE PERSONAL LINES 1UEUED ALL ONSOLE 1 2ECALL...

Page 860: ...SWER NTERCOM UTO IAL UTOMATIC INE 3ELECTION ARGE N ALLBACK CALLING RESTRICTIONS AMP N OMPUTER 4ELEPHONY NTEGRATION 4 LINK ONFERENCE OVERAGE IRECT 6OICE AIL IRECTORIES ISPLAY O OT ISTURB XTENSION 3TATU...

Page 861: ...E AST UMBER IAL ULTI UNCTION ODULE IGHT 3ERVICE 0ARK PERSONAL LINES 0OOLS 0RIVACY 1UEUED ALL ONSOLE 1 2EMINDER SERVICE 3AVED UMBER IAL 3PEED IAL 3TATION ESSAGE ETAIL 2ECORDING 3 2 3YSTEM CCESS NTERCOM...

Page 862: ...M 2ENUMBERING 2EMOTE ALL ORWARDING SEE ORWARD AND OLLOW E 2EPORTS CALLING GROUPS TO LANGUAGE TO SAMPLE SEE PPENDIX 2EPORTS SEE ALSO 3TATION ESSAGE ETAIL 2ECORDING 3 2 2ESTRICTIONS SEE ALLING RESTRICTI...

Page 863: ...4IMED LASH 3PEED IAL 3TATION ESSAGE ETAIL 2ECORDING 3 2 3YSTEM CCESS NTERCOM BUTTONS 4RANSFER 3CREENS SEE ISPLAY 3CROLL SEE ESSAGING 3ECOND DIAL TONE 3ECOND IAL 4ONE 4IMER TO 3ECOND IAL 4ONE 4IMER FE...

Page 864: ...RS 0ATTERN SEE UTOMATIC 2OUTE 3ELECTION 23 3PECIAL 3ERVICES 3ELECTION 4ABLE SEE 0RIMARY 2ATE NTERFACE 02 AND 4 3PEED IAL DESCRIPTION TO 0ERSONAL TO 3YSTEM TO 3PEED IAL FEATURE INTERACTIONS CCOUNT ODE...

Page 865: ...AMMING SEE 0ROGRAMMING 3UPPLEMENTAL LERT DAPTER 3 3UPPLEMENTAL LERT DAPTER 3 SEE ALSO ULTI UNCTION ODULE 3UPPORT SEE PPENDIX 3WITCHED SEE 0RIMARY 2ATE NTERFACE 02 AND 4 3WITCHED OOP ONSOLE SEE 1UEUED...

Page 866: ...YSTEM PROGRAMMING HIERARCHY SEE PPENDIX 3YSTEM PROGRAMMING SEE 0ROGRAMMING PPENDIX 3YSTEM 2ENUMBERING TO 3YSTEM 2ENUMBERING FEATURE INTERACTIONS UTHORIZATION ODE UTOMATIC 2OUTE 3ELECTION 23 OMPUTER 4E...

Page 867: ...TRUNK TO TRUNK 4RANSFER UDIBLE TO 4RANSFER FEATURE INTERACTIONS CCOUNT ODE NTRY ORCED CCOUNT ODE NTRY UTHORIZATION ODE UTO IAL UTOMATIC INE 3ELECTION ASIC 2ATE NTERFACE 2 ALL 7AITING ALLBACK ALLER AM...

Page 868: ...SEE 6OICE MESSAGING INTERFACE 6 PORTS 6OICE ANNOUNCE 6OICE ANNOUNCE DISABLE SEE 6OICE NNOUNCE TO USY 6OICE NNOUNCE TO USY TO 6OICE NNOUNCE TO USY FEATURE INTERACTIONS OVERAGE DIGITAL DATA CALLS O OT I...

Page 869: ...MERLIN LEGEND Communications System Release 5 0 Feature Reference 555 650 110 Issue 1 June 1997 Index Page IN 36...

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