MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 283
Group Calling
NOTE:
For additional information about calling group activities, see
Description
2
2
Group Calling is used to direct incoming calls to a specific group of telephones (a
calling group
). A calling group is a team of individuals who answer and handle the
same kinds of calls, for example, high-volume work groups such as sales, service,
marketing, repair, and technical support. Also, fax machines that receive a large
number of fax messages can be placed in a calling group to allow multiple calls to
be sent.
Through Group Calling, all members in the calling group are assigned to a single
extension number. Specific lines/trunks can be assigned to ring directly into the
calling group so that outside callers can dial a published telephone number to
reach the group, bypassing the operator.
At a Glance - Continued
Maximums
continued
Message-waiting receivers
for each calling group
Calls-in-Queue Alarm
threshold levels
External Alerts for each
group
Overflow Receivers for
each group
1 (can be shared among groups)
3 per group (Release 5.0 and later; in earlier systems, 1)
1 (cannot be shared among groups)
1 (can be shared among groups)
Factory Settings
Overflow Threshold
Number-based
Time-based
Repeat Secondary Delay
Announcement
Time between
Announcements
Calls-in-Queue Alarm
Calls-in-Queue Alarm
Levels
Threshold 1
Threshold 2
Threshold 3
Calling group extension
numbers
Extension Status
Hunt Type
Group Type
1 call (range 1–99 calls)
0 (0–900 sec)
Off; Release 5.0 and later systems
0 (0–900 sec); Release 5.0 and later systems
1 call (range 1–99 calls); Release 4.2 and prior systems
Release 5.0 and later systems only
1 call (range 1–99 calls)
1 call (range 1–99 calls)
1 call (range 1–99 calls)
770–791, 7920–7929
Calling Group/CMS
Circular
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