MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 492
Queued Call Console (QCC)
The QCC display shows that the call is split. Once the destination has answered,
the operator can press the appropriate button (Source or Destination) to speak
with the party on either half of the split call. The operator can go back and forth
between the source and destination as many times as necessary. An operator
connects the two halves of the split call by pressing one of the following buttons:
■
Join connects all three parties—source, destination, and operator—in a
3-way conference on the original Call button.
■
Release connects the source and destination and removes the call from
the QCC. The operator is now available to receive another call from the
queue. Only one split call can be active at any given time on a QCC.
A DSS button does one of two things, depending on how extended call completion
is programmed for the system:
■
With
manual completion
, the call is split automatically. When an operator
presses a DSS button, the active call (the source) goes on hold at the
Source button and the extension represented by the DSS button (the
destination) is dialed. Once the destination user answers, the operator can
either press the Source or Destination button to talk to one party at a time,
automatically putting the other on hold, or press the Release or Join button
to connect the parties to each other.
■
With
automatic completion
, the extension is dialed automatically and the
call is released from the console. The effect is the same as if the operator
had split the call, dialed an extension, and then pressed Release to join the
source and destination and remove the call from the console.
NOTE:
When the system is programmed for automatic completion, an
operator can still split and complete the call manually by first
pressing the Start button, then using the dialpad or a Directory
feature to dial the destination, and pressing the Release or Join
button. In this situation, the operator cannot use a DSS button to dial
because automatic completion takes over and releases the console.
QCC Features
3
6
The MLX-20L telephone is the only telephone that can be assigned as a QCC. A
QCC operator cannot use feature codes to activate features. Only the features
that can be selected from the display or assigned permanently as buttons on the
console can be used. To simplify call handling, the Home screen includes features
used often by a QCC operator. The features available on the Home screen
depend on the status of the call in progress, as shown in
