MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 297
Group Calling
To activate Extension Status, press the Feature button, dial
32
, and press the
Hold button. To return to normal call handling, press the Feature button, dial
32
,
and press the Drop button.
To change the availability of a calling group member, the supervisor activates
Extension Status (if not already active) and presses a programmed button for
Available (ES2) or Unavailable (ES0) and the Auto Dial or DSS button for the
group member’s extension number. The supervisor can also change the status of
extensions by pressing the Feature button, dialing the feature code [
762
for
Available (ES2) and
760
for Unavailable (ES0)], and pressing the Auto Dial or
DSS button for the group member’s extension number. A supervisor with an MLX
display telephone can change the status of extensions by pressing the Feature
button, selecting the feature from the display (
ES2 On
for Available and
ES Off
for
Unavailable), and pressing the Auto Dial or DSS button for the group member’s
extension number.
Direct Station Selector (DSS)
2
3
In Release 5.0 and later systems, the state of a DSS button used as a
Calls-in-Queue alarm button only indicates two alarm threshold levels, with either
a flash or steady lighting. For this reason, if DSS buttons are used to monitor
calling group queue status, only two alarm thresholds should be set.
Queued Call Consoles
2
3
A QCC cannot be a member of a calling group and cannot be assigned as a
calling group or CMS supervisor position.
The QCC queue can be designated to provide overflow coverage for calls from
one or more calling groups. When an overflow call is sent to the QCC queue, it
cannot be identified as a calling group call.
Other Multiline Telephones
2
3
Calling group members log into the group by pressing the programmed Available
button or by pressing the Feature button or
#
and dialing
44
. To log out, press the
programmed Available button or press the Feature button or
#
and dial
*44
. A
confirmation tone is heard.
To see the number of calls waiting in queue, using an MLX display telephone,
press the Inspct button followed by the programmed Calls-in-Queue Alarm
button. An analog multiline user cannot use the Inspect feature.
Single-Line Telephones
2
3
Log into and out of the calling group by lifting the handset (which must be
connected to an SA or ICOM button) and dialing
#44
to log in or
#*44
to log out.
A confirmation tone is heard.
