MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 612
Transfer
Headset Options
When an MLX telephone user (except for a QCC operator) transfers a
call, Headset Auto Answer is turned off and must be turned on manually
to resume using the feature.
Hold
Calls on hold for transfer are timed so that the user or system operator
hears a reminder after the timer expires.
In Release 2.1 and later systems, a call that has been put on hold at a
Cover, SA, Shared SA, or Pool button can be picked up by a user who
has a personal line button for the call. When the call is picked up, the
green LED next to the personal line lights steadily; however, the call
remains on hold at the Cover, SA, SSA, or Pool button. The user who
picks up on the personal line cannot transfer the call that has been picked
up. In order to transfer a call on hold at a Cover, SA, SSA or Pool button,
use Pickup instead of answering on a personal line button.
HotLine
Transfer is not available at HotLine extensions (Release 5.0 and later
systems).
Inspect
If an MLX telephone user presses the Transfer button while in Inspect
mode, Inspect is canceled, the user is returned to the Home screen, and
transfer is initiated.
Integrated
Administration
Both the transfer return time and the VMS transfer return interval should
be greater than the total of the values programmed for Delay Ring plus
the Coverage Delay Interval. These values are shown on the Application
Switch Defaults screen.
Last Number Dial
The Last Number Dial feature can be used to originate a transfer to an
outside telephone number.
Line Request
Returning transferred calls cancel Line Request.
Messaging
A nondisplay telephone user who uses Leave Message to send a
message while a transfer is in progress cannot determine who received
the message.
For example, suppose that Extension A calls Extension B, and Extension
B transfers the call to Extension C. If Extension A sends a message
before the transfer is completed, Extension B receives the message. If
Extension A sends a message after Extension B completes the transfer,
Extension C receives the message, even if Extension C does not answer
and the call is ringing at Extension B as a transfer return.
If an inside call is transferred to a telephone with a posted message, only
the display telephone user who transfers the call sees the message. The
original caller does not see the posted message even after the transfer is
completed.
If a call is transferred to an extension programmed for a fax machine, the
message indication is not sent to the fax message-waiting receiver,
regardless of the amount of time programmed for the fax
message-waiting threshold.
Microphone Disable
A call to a user whose microphone is disabled can be transferred with a
voice announcement, but the user must lift the handset to talk.
