MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Applications
Page I-35
MERLIN LEGEND Reporter
I
Forward and
Follow Me
When an outside call is forwarded to an outside telephone number,
MERLIN LEGEND Reporter captures the incoming call in one record;
another record shows the call made to the destination telephone number,
with the forwarding telephone as the originator.
A user presses
#
to complete the Remote Call Forwarding number to
which incoming calls should be forwarded. The report includes the
#
with
the number for calls forwarded to the number.
Group Calling
Calls to calling groups are associated with the first extension to handle
the call. If the call is answered by the calling group delay announcement
device and the caller hangs up, the extension for the delay
announcement device is recorded on the record. Timing for an incoming
call to an Auto Login or Auto Logout calling group (assuming that the Talk
Time option is enabled) begins when a call arrives at the system. If the
caller hangs up while listening to a delay announcement, the call is
associated with the extension of the delay announcement device
Incoming calls that go to an overflow receiver or to an extension not in the
calling group are reported as such.
Last Number Dial
All calls made to outside numbers using Last Number Dial are recorded.
Multi-Function
Module
A Multi-Function Module (MFM) is treated as an MLX telephone on
reports.
The system waits until the end of dialing before sending a connect
message to the MFM. Any digits dialed after the connect message is
received are not recorded.
Paging
Paging calls are not reported.
Park
If an incoming call is parked but is not picked up by the other extension,
the extension of the user who activated Park is recorded. If an incoming
call is parked and picked up by the destination extension, the destination
extension is recorded.
Personal Lines
If a personal line is assigned to an Auto Login or Auto Logout calling
group and is shared by extensions that do not belong to that group, the
report marks call records answered by a non-group extension.
Pickup
The extension of the person answering the call and using Pickup is shown
on the report.
Pools
For outgoing calls made by using a pool, the line/trunk selected by the
system is reported.
Power Failure
Transfer
During a commercial power failure, all calls are disconnected and no
records are generated for calls made using a Power Failure Transfer
telephone.
Recall/Timed Flash
If a multiline telephone user presses the Recall button to get a new dial
tone, timing is stopped for the previous call and timing begins for a new
call.
Remote Access
If a remote access barrier code is entered for an incoming call and then
an account code is entered, only the account code (not the barrier code
ID) appears on the report.
