MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Applications
Page I-36
MERLIN LEGEND Reporter
I
Platform Requirements
9
For either a single-site or multi-site MERLIN LEGEND Reporter application, the
following hardware and software components are required:
■
Windows 95, Windows 3.1, or Windows for Workgroups 3.11
■
A serial (COM) port available at all times for SMDR record input
■
Optionally, an additional serial port and 9,600-baud or faster modem for
remote access
■
Bus, PS/2, or serial mouse (serial mouse can cause IRQ conflicts)
■
VGA color monitor and adapter
■
Parallel printer supporting graphics and from 10 to 17 characters per inch
For a single-site MERLIN LEGEND Reporter application, the following hardware
components are required:
If the caller uses Remote Access to dial out on a line or trunk, the
extension information is blank on the first record and a second record is
generated for the outgoing call.
Saved Number Dial
All calls made to outside numbers using Saved Number Dial are
recorded.
SMDR
MERLIN LEGEND Reporter collects call information from the SMDR
output of the system. To print system reports without interrupting the
collection of SMDR information, use System Programming and
Maintenance (SPM) software to print reports from a PC’s printer, not from
the SMDR port.
For use with MERLIN LEGEND Reporter, the optional SMDR TALK field
should be enabled using system programming.
Speed Dial
When Personal Speed Dial or System Speed Dial is used to dial an
outgoing call, the actual digits dialed by the system appear on the report.
However, when a marked System Speed Dial number is used, the
System Speed Dial code prints rather than the digits dialed.
System Access/
Intercom Buttons
When a call is made on a Shared SA button, the SMDR report records the
extension number that the call was made from, not the principal extension
number.
Transfer
The number of the extension that hangs up on an incoming outside call is
reported, regardless of how many times the call is transferred. For
outgoing outside calls, the number of the extension that dialed the call is
shown, even if the call is later transferred to another extension.
Voice Messaging
Systems
In Release 4.2 and later systems, if an automated attendant or voice
response unit transfers an outside call to an Auto Logout or Auto Logout
calling group, a call record is created in the same way that it is for other
incoming calls to this type of group.