MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 193
Direct-Line Console
Inside Auto Dial buttons can also be programmed on DLCs. The operator can use
these buttons to transfer a call, make an inside call, or determine whether an
extension has Do Not Disturb turned on.
Considerations and Constraints
9
The maximum number of DLC operator positions is eight. These can be all DLCs
or a mixture of DLCs and QCCs. When both DLCs and Queued Call Consoles
(QCCs) are assigned, no more than four can be QCCs. In a system with both DLC
and QCC positions, the
primary system operator position
must be a QCC. The
primary operator position is the first (lowest) jack on the first MLX or analog
extension module.
Only multiline telephones connected to the first and fifth extension jacks on an
MLX or analog module can be assigned as DLCs. This includes DLC positions
used for calling group supervisors and Call Management System (CMS)
supervisors.
A maximum of two DLCs can be assigned for each MLX or analog extension jack
module.
A DLC cannot be located off premises.
When only DLCs (and not QCCs) are assigned, the first DLC connected to the
control unit is the primary system operator position. When the system is first
connected, all Dial 0 calls, invalid destination calls from remote access users, and
unassigned Direct Inward Dial (DID) calls are directed to this position. Call
Management System equipment is connected to analog extension jacks that are
assigned as DLCs. Two DLCs on the same module must be assigned for each
CMS (maximum of two) connected to the system.
In Release 3.1 and later systems, if an extension is changed from a Direct-Line
Console to a Queued Call Console, pool dial-out codes are disallowed on the
QCC. You must use system programming to allow the use of pool dial-out codes
on the QCC.
Mode Differences
9
Hybrid/PBX Mode
9
If QCCs are assigned with DLCs, a QCC must be connected to the first extension
jack on the first MLX module in the first carrier as the primary system operator
position.
Pool buttons cannot be assigned on a DLC; however, lines/trunks included in a
pool can be assigned as personal line buttons on a DLC.
