MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 417
Park
The system also automatically reserves eight extensions (881–888) on which
operators can park calls. Only operators can use these park-zone extensions.
Considerations and Constraints
2
9
Only system operators can use park zones. Operators must share the eight
extensions (881–888) reserved for operator park zones.
To park a call at a park zone, an operator with a DSS presses the DSS button for
the park zone while the caller is on the line. If an operator tries to park a call by
pressing the Transfer button followed by the DSS button for the park zone, the
call is put on hold for transfer and is not parked. This may result in unintentionally
transferring a call to an outside number.
Telephone Differences
2
9
Direct-Line Consoles
2
9
DLC operators can park calls either by activating Park during the call or by
pressing a DSS button programmed for an operator park zone. DLC operators
also can park calls at their own extensions. For the park zones to be assigned to a
DSS connected to an MLX DLC, the extension numbers must be in the range
programmed for the Page buttons.
The eight park zone codes cannot be assigned to the DSS buttons on a MERLIN
II System Display Console.
Queued Call Consoles
2
9
A QCC operator must have a DSS to park a call, which he or she does either by
pressing a DSS button for a park zone or by pressing the Start button and then a
DSS button for an operator park zone. The call is automatically parked; the
operator does not need to press the Release button.
QCC operators cannot park calls at their own extensions.
For park zones to be assigned to a DSS connected to a QCC position, the
extension numbers must be in the range programmed for the Page buttons.
Calls parked by QCC operators can be programmed to return to the QCC queue
or can be assigned to the QCC operator who parked the calls and/or to another
QCC operator. Returning parked calls are assigned a QCC priority level (the
factory setting is 4) by using the Returning Call Type setting. A QCC operator can
return a parked call to the message center position.
To pick up a parked call, a QCC operator selects
Pickup
from the display and
dials the number for the extension or park zone where the call is parked.
