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1100267F

Explanation:

ETE daughter card pGood fault.

Response:

1.

Search RETAIN tips and the firmware change history for the reference code to determine the recommended
actions. If a firmware update is needed, see Updating the firmware

2.

Replace the ETE daughter card.

1100269C

Explanation:

1.2V A pGood fault.

Response:

1.

Search RETAIN tips and the firmware change history for the reference code to determine the recommended
actions. If a firmware update is needed, see Updating the firmware

2.

Replace the system board. If there is more than one system board, use the location code in the SRC to identify
which system board to replace.

1100269D

Explanation:

1.2V B pGood fault.

Response:

1.

Search RETAIN tips and the firmware change history for the reference code to determine the recommended
actions. If a firmware update is needed, see Updating the firmware

2.

Replace the system board. If there is more than one system board, use the location code in the SRC to identify
which system board to replace.

110026DA

Explanation:

pGood fault on the expansion system board.

Response:

1.

Search RETAIN tips and the firmware change history for the reference code to determine the recommended
actions. If a firmware update is needed, see Updating the firmware

2.

Perform the following:

a.

Replace the expansion system board assembly, as described in Removing the expansion unit.

11002900

Explanation:

SSD drive or SSD interposer card 3.3V pGood fault on the server board.

Response:

1.

On a single-wide server, replace the following, one at a time, until the failure is no longer detected:

a.

The SSD interposer card

b.

The first SSD drive

c.

The second SSD drive

2.

On a double-wide server, replace the following, one at a time, until the failure is no longer detected:

a.

The SSD interposer card on the expansion planar

b.

The first SSD drive on the expansion planar

c.

The second SSD drive on the expansion planar

1100267F • 11002900

Chapter 8. Troubleshooting

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Summary of Contents for P260

Page 1: ...Power Systems IBM Flex System p260 and p460 Compute Nodes Installation and Service Guide IBM ...

Page 2: ......

Page 3: ...Power Systems IBM Flex System p260 and p460 Compute Nodes Installation and Service Guide IBM ...

Page 4: ... Notices manual G229 9054 and the IBM Environmental Notices and User Guide Z125 5823 This edition applies to IBM Power Systems servers that contain the POWER7 processor and to all associated models Copyright IBM Corporation 2012 2015 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ...

Page 5: ...7 Reseating the compute node in a chassis 38 Removing and replacing tier 1 CRUs 39 Removing the compute node cover 39 Installing and closing the compute node cover 41 Removing the bezel assembly 43 Installing the bezel assembly 45 Removing a SAS hard disk drive 46 Installing a SAS hard disk drive 48 Removing a solid state drive carrier 49 Installing a solid state drive carrier 51 Removing a SATA s...

Page 6: ...eck out procedure 451 Verifying the partition configuration 453 Running the diagnostics program 453 Starting AIX concurrent diagnostics 453 Starting stand alone diagnostics 453 Starting stand alone diagnostics from a NIM server 454 Using the diagnostics program 455 Boot problem resolution 456 Troubleshooting by symptom 457 Intermittent problems 457 Connectivity problems 459 PCI expansion card PIOC...

Page 7: ...uct The documentation contains the safety information in your national language with references to the U S English source Before using a U S English publication to install operate or service this product you must first become familiar with the related safety information documentation You should also refer to the safety information documentation any time you do not clearly understand any safety inf...

Page 8: ...ached to this product to properly wired outlets v When possible use one hand only to connect or disconnect signal cables v Never turn on any equipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration proced...

Page 9: ...he customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock CAUTION v Do not install a unit in a rack where the internal rack ambient temperatures will exceed the manufacturer s recommended ambient temperature for all your rack mounted devices v Do not install a unit in a rack where the air flow is compromised Ensure that air flow is not blocked or reduced ...

Page 10: ...ght of the loaded rack cabinet Refer to the documentation that comes with your rack cabinet for the weight of a loaded rack cabinet v Verify that all door openings are at least 760 x 230 mm 30 x 80 in v Ensure that all devices shelves drawers doors and cables are secure v Ensure that the four leveling pads are raised to their highest position v Ensure that there is no stabilizer bracket installed ...

Page 11: ... This product might contain one or more of the following devices CD ROM drive DVD ROM drive DVD RAM drive or laser module which are Class 1 laser products Note the following information v Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device v Use of the controls or adjustments or per...

Page 12: ...ation for NEBS Network Equipment Building System GR 1089 CORE The following comments apply to the servers that have been designated as conforming to NEBS Network Equipment Building System GR 1089 CORE The equipment is suitable for installation in the following v Network telecommunications facilities v Locations where the NEC National Electrical Code applies The intrabuilding ports of this equipmen...

Page 13: ... compute node comes with a limited warranty For information about the terms of the warranty and getting service and assistance see the information center or the Warranty and Support Information document on the IBM Flex System Enterprise Chassis Documentation CD The compute node might have features that are not described in the documentation that comes with the compute node Occasionally the documen...

Page 14: ...ation on a label and place the label on the bezel See the documentation for your IBM Flex System Enterprise Chassis for the location of the label placement Important Do not place the label where it blocks any ventilation holes on the compute node or the IBM Flex System Enterprise Chassis Table 1 Vital product data Vital product data field Vital product data How to find this data Product name IBM F...

Page 15: ...Compute Node includes PDF files on the IBM Flex System Enterprise Chassis Documentation CD and in the information center The most recent version of all IBM Flex System Enterprise Chassis documentation is in the IBM Flex System Information Center PDF versions of the following documents are on the IBM Flex System Enterprise Chassis Documentation CD and in the information center v Problem Determinati...

Page 16: ...00 or Red Hat Enterprise Linux v 100 MHz Microprocessor v 32 MB of RAM v Adobe Acrobat Reader 3 0 or later or xpdf viewer which comes with Linux operating systems Using the documentation browser Use the documentation browser to browse the contents of the CD to read brief descriptions of the documents and to view documents by using Adobe Acrobat Reader or xpdf viewer About this task The documentati...

Page 17: ...nding statement in your language in the Safety Information document The following notices and statements are used in this document v Note These notices provide important tips guidance or advice v Important These notices provide information or advice that might help you avoid inconvenient or problem situations v Attention These notices indicate potential damage to programs devices or data An attent...

Page 18: ...d network adapter card in the I O expansion card slots P1 C18 P1 C19 of the IBM Flex System p260 Compute Node v 8 Gb 2 port 16 Gb 2 port and 16 Gb 4 port Fibre Channel cards in I O expansion card slot P1 C19 of the IBM Flex System p260 Compute Node v 2 port 4X InfiniBand QDR network adapter form factor expansion card in the P1 C19 slot of the IBM Flex System p260 Compute Node v 2 port 10 Gb RoCE c...

Page 19: ...ompute node operates See the ServerProven website for information about supported operating system versions and all compute node optional devices Features and specifications of the IBM Flex System p460 Compute Node Features and specifications of the IBM Flex System p460 Compute Node are summarized in this overview The IBM Flex System p460 Compute Node is the two bay symmetric multiprocessing SMP u...

Page 20: ...apter form factor expansion card in the M2 and M4 slots P1 C35 P1 C37 of the IBM Flex System p460 Compute Node v 2 port 10 Gb RoCE card form factor expansion card in the M2 M3 and M4 slots P1 C35 through P1 C37 of the IBM Flex System p460 Compute Node Integrated functions v Two 1 Gb Ethernet ports for communication with the management module v Automatic compute node restart v SOL over the manageme...

Page 21: ...s and all compute node optional devices What your compute node offers The design of the compute node takes advantage of advancements in chip technology memory management and data storage The compute node uses the following features and technologies v Service processor The service processor for the IBM Flex System p260 Compute Node or IBM Flex System p460 Compute Node provides support for the follo...

Page 22: ...ute Node supports up to 1024 GB of system memory For the official list of supported dual inline memory modules DIMMs see http www ibm com systems info x86servers serverproven compat us http www ibm com systems info x86servers serverproven compat us v Light path diagnostics Light path diagnostics provides light emitting diodes LEDs to help diagnose problems An LED on the compute node control panel ...

Page 23: ...LED indicates the power status of the compute node in the following manner v Flashing rapidly The service processor is initializing the compute node v Flashing slowly The compute node has completed initialization and is waiting for a power on command v Lit continuously The compute node has power and is turned on Note The enhanced service processor can take as long as 3 minutes to initialize after ...

Page 24: ...tton the power on LED continues to flash slowly for about 15 seconds and then is lit solidly when the power on process is complete Wait until the power on LED on the compute node flashes slowly before you press the compute node power control button If the power on LED is flashing rapidly the service processor is initializing the compute node The power control button does not respond during initial...

Page 25: ...ontrol LED is flashing slowly before you press the power control button to turn on the compute node again If the operating system stops functioning press and hold the power control button for more than 5 seconds to force the compute node to turn off v Use the management module to turn off the compute node The power control LED can remain on solidly for up to 1 minute after you initiate the power o...

Page 26: ...1 3 V lithium battery connector P1 E1 2 DIMM connectors See Figure 4 on page 16 for individual connectors 3 I O expansion card top connector for chassis bays 1 and 2 P1 C18 4 I O expansion card bottom connector for chassis bays 3 and 4 P1 C19 5 Management card connector P1 C21 6 Everything to Everywhere ETE connector P1 C20 7 Light path card The following figure shows the connectors on the base un...

Page 27: ...1 connector for chassis bays 1 and 2 P1 C34 4 I O expansion card M2 connector for chassis bays 3 and 4 P1 C35 5 Management card connector P1 C38 6 I O expansion card M4 connector for chassis bays 3 and 4 P1 C37 7 I O expansion card M3 connector for chassis bays 1 and 2 P1 C36 8 Light path card 9 Thermal sensor The following figure shows individual DIMM connectors for the IBM Flex System p260 Compu...

Page 28: ...Flex System p460 Compute Node system board Figure 4 DIMM connectors for the IBM Flex System p260 Compute Node Figure 5 DIMM connectors for the IBM Flex System p460 Compute Node 16 Power Systems IBM Flex System p260 and p460 Compute Nodes Installation and Service Guide ...

Page 29: ...ocessing Use the following figure to identify the failing component The following figure shows LEDs on the IBM Flex System p260 Compute Node The following figures and table shows the system board LEDs The following figure shows LEDs on the system board of the IBM Flex System p460 Compute Node Figure 6 LED locations on the system board of the IBM Flex System p260 Compute Node Chapter 2 Power contro...

Page 30: ... DRV2 LED HDD or SSD 3 DRV1 LED HDD or SSD 4 Drive board LED solid state drive interposer which is integrated in the cover 5 Management card LED 6 System board LED 7 Light path power LED 8 DIMM LEDs 9 ETE connector LED Figure 7 LED locations on the system board of the IBM Flex System p460 Compute Node 18 Power Systems IBM Flex System p260 and p460 Compute Nodes Installation and Service Guide ...

Page 31: ...e Chassis See the documentation that comes with the IBM Flex System Enterprise Chassis for information about the input output connectors The Ethernet controllers on the compute node communicate with the network through the Ethernet compatible I O modules on the IBM Flex System Enterprise Chassis Chapter 2 Power controls indicators and connectors 19 ...

Page 32: ...20 Power Systems IBM Flex System p260 and p460 Compute Nodes Installation and Service Guide ...

Page 33: ...Use this utility to initiate a system boot in service mode through the default service mode boot list This mode attempts to boot from the first device of each type that is found in the list Note This is the preferred method of starting the stand alone AIX diagnostics from CD v Stored boot list Use this utility to initiate a system boot in service mode by using the customized service mode boot list...

Page 34: ...ntegrated Virtualization Manager IVM see Updating the Integrated Virtualization Manager v In band operating system capabilities These include the update_flash command for the Linux operating system and the AIX operating system or the ldfware command for Virtual I O Server v The firmware update function of AIX diagnostics v The firmware update function of the stand alone diagnostics boot image Atte...

Page 35: ...to VIOS run the following command to obtain root access run oem_setup_env 4 Unpack the rpm file For example if you are installing the FW773 service pack 01AF773_051_033 rpm Uvh ignoreos 01AF773_051_033 rpm The output from the command should be similar to Preparing 100 1 01AF773_051_033 100 The resulting img file is now in the tmp fwupdate subdirectory 5 Install the firmware update with one of the ...

Page 36: ... firmware levels for the temporary TEMP and permanent PERM images This function also displays which image the compute node used to start Procedure 1 Start the diagnostics program 2 From the Function Selection menu select Task Selection and press Enter 3 From the Tasks Selection List menu select Update and Manage System Flash and press Enter The top of the Update and Manage System Flash menu displa...

Page 37: ...IPL Initial Program Load Enables and sets up the remote startup capability of the compute node or partition v Change SCSI Settings Changes the addresses of the self configuring SCSI device SCSD controllers that are attached to the compute node v Select Console Selects the console on which the SMS menus are displayed v Select Boot Options Sets various options regarding the installation devices and ...

Page 38: ...ith a new system This option available on the Advanced System Management Interface ASMI reduces the number of processor cores by one The field core override option indicates the number of functional cores that are active in the compute node The field core override option provides the capability to increase or decrease the number of active processor cores in the compute node The compute node firmwa...

Page 39: ...Integrated Virtualization Manager IVM The MAC addresses of the logical ports are generated by VIOS To view the MAC addresses of the Ethernet ports by using HMC click HMC Management Change Network Settings LAN Adapters To view the MAC addresses of the Ethernet ports by using IVM click View Modify TCP IP Settings Properties Connected Partitions Table 5 shows the relative addressing scheme Table 5 MA...

Page 40: ...m utility to configure the disk drives for use with the SAS controller For more information see http publib boulder ibm com infocenter systems scope hw index jsp topic p7ebj sasusingthesasdiskarraymanager htm Important Depending on your RAID configuration you might have to create the array before you install the operating system in the compute node Before you can create a RAID array you must refor...

Page 41: ...tion instructions You can order the IBM Flex System p260 Compute Node or IBM Flex System p460 Compute Node with Virtual I O Server VIOS AIX operating system or IBM i operating system already installed If you did not order your compute node with these operating systems installed you can install them as a local operating system After installing VIOS you can install the AIX Linux or IBM i operating s...

Page 42: ...mation Center The online Linux installation instructions are available in the Linux on BladeCenter JS22 topic in the IBM Systems Information Center Notes 1 Some optional devices have device drivers that you must install See the documentation that comes with the devices for information about installing any required device drivers If your operating system does not have the required device drivers co...

Page 43: ...d error log analysis With the tools installed problem determination and correction are greatly enhanced and the likelihood of an extended system outage is reduced For example the update_flash command for installing system firmware updates can be performed only if the hardware diagnostic aids and productivity tools are installed Other tools modify various serviceability policies manipulate system L...

Page 44: ...32 Power Systems IBM Flex System p260 and p460 Compute Nodes Installation and Service Guide ...

Page 45: ...he ASMI by using a web browser complete the following steps 1 Assign an IP address to the service processor of the compute node Perform the following steps a Access the Chassis Management Module CMM web interface For instructions see Ethernet connection http pic dhe ibm com infocenter flexsys information topic com ibm acc cmm doc remote_console_ethernet_connect_cmm html b From the menu bar click C...

Page 46: ...34 Power Systems IBM Flex System p260 and p460 Compute Nodes Installation and Service Guide ...

Page 47: ...ocumentation v Observe good housekeeping in the area where you are working Place removed covers and other parts in a safe place v Back up all important data before you make changes to disk drives v Before you remove a hot swap compute node from the IBM Flex System Enterprise Chassis you must shut down the operating system and turn off the compute node You do not have to shut down the IBM Flex Syst...

Page 48: ...duce the possibility of damage from electrostatic discharge observe the following precautions v Limit your movement Movement can cause static electricity to build up around you v Handle the device carefully holding it by its edges or its frame v Do not touch solder joints pins or exposed circuitry v Do not leave the device where others can handle and damage it v While the device is still in its st...

Page 49: ...ere it was removed might have unintended consequences Some configuration information and update options are established according to bay numbers If you reinstall the compute node into a different bay you might have to reconfigure the compute node To remove the compute node complete the following steps Procedure 1 Read the Safety topic and the Installation guidelines on page 35 2 If the compute nod...

Page 50: ...re 1 Perform a virtual reseat of the compute node To perform a virtual reseat by using the IBM Chassis Management Module CMM go to http pic dhe ibm com infocenter flexsys information topic com ibm acc 8731 doc unmanaging_chassis html To perform a virtual reseat by using the IBM Flex System Manager FSM go to http pic dhe ibm com infocenter flexsys information topic com ibm acc 8731 doc unmanaging_c...

Page 51: ...or the installation The illustrations in this documentation might differ slightly from your hardware Removing the compute node cover Remove the compute node from the chassis unit and press the compute node cover releases to open and remove the compute node cover About this task Figure 9 Removing the cover from an IBM Flex System p260 Compute Node Chapter 6 Installing and removing components 39 ...

Page 52: ...r side up 4 Facing the unit unlatch the cover by pressing the right cover release as shown in the preceding figures on the compute node 5 Press the right cover release while gripping the left cover release slide the cover to the back of the unit and lift the cover open 6 To protect the disk drives which are on the inside of the cover flip the cover over and lay it on a flat static protective surfa...

Page 53: ...e Installing and closing the compute node cover Install and close the cover of the compute node before you insert the compute node into the IBM Flex System Enterprise Chassis Do not attempt to override this important protection About this task Figure 11 Installing the cover for an IBM Flex System p260 Compute Node Chapter 6 Installing and removing components 41 ...

Page 54: ...uidelines on page 35 2 Lower the cover so that the pins on the sides of the cover slide down into the slots as shown in the preceding figures at the front and rear of the compute node Before you close the cover verify that all components are installed and seated correctly and that you have not left loose tools or parts inside the compute node Figure 12 Installing the cover for an IBM Flex System p...

Page 55: ...e bezel assembly If a bezel is damaged you can remove it from a compute node About this task Removal of the bezel assembly is not required for servicing internal components of your IBM Flex System p260 Compute Node or IBM Flex System p460 Compute Node If the bezel becomes damaged you can remove the bezel by using the following procedure Figure 13 Removing the bezel assembly from an IBM Flex System...

Page 56: ...y the compute node on a flat static protective surface with the cover side up 4 Locate the bezel on the right front side of the compute node Holding both sides of the bezel assembly pull the bezel assembly away from the compute node as shown in Figure 13 on page 43 and Figure 14 5 If you are instructed to return the bezel assembly follow all packaging instructions and use any packaging materials f...

Page 57: ...260 Compute Node or IBM Flex System p460 Compute Node About this task If the bezel becomes damaged you can install a new bezel by using the following procedure Figure 15 Installing the bezel assembly in an IBM Flex System p260 Compute Node Chapter 6 Installing and removing components 45 ...

Page 58: ...ce of the compute node until the assembly clicks into place 3 Install the compute node into the IBM Flex System Enterprise Chassis See Installing the compute node in an IBM Flex System Enterprise Chassis on page 93 Removing a SAS hard disk drive If the serial attached SCSI SAS hard disk drive is damaged or in need of replacing you can remove it from the compute node Figure 16 Installing the bezel ...

Page 59: ...lay the compute node on a flat static protective surface with the cover side up 5 Open and remove the compute node cover See Removing the compute node cover on page 39 6 Remove the drive which is on the inside of the cover Note You can use the system board LEDs and the service label located on the inside of the cover to identify the hard disk drive that must be replaced See System board LEDs on pa...

Page 60: ... install the hard disk drive All drive connectors are from the same controller Both the IBM Flex System p260 Compute Node and IBM Flex System p460 Compute Node can be used to implement RAID functions See Configuring a RAID array on page 28 for information about RAID configuration To install a hard disk drive complete the following steps Procedure 1 Read the Safety topic and the Installation guidel...

Page 61: ...ted in Figure 18 on page 48 When the drive moves past the lever at the front of the tray it snaps in place Attention Do not press on the top of the drive Pressing the top might damage the drive 7 Install and close the compute node cover See Installing and closing the compute node cover on page 41 Statement 21 CAUTION Hazardous energy is present when the compute node is connected to the power sourc...

Page 62: ...tective surface with the cover side up 5 Open and remove the compute node cover See Removing the compute node cover on page 39 6 Remove the drive which is on the inside of the cover Note You can use the system board LEDs and the service label located on the inside of the cover to identify the solid state drive that must be replaced See System board LEDs on page 17 a Pull and hold the blue release ...

Page 63: ...rive slot replace the SSD carrier in the slot to act as a thermal baffle and to avoid machine damage See Installing a solid state drive carrier Installing a solid state drive carrier If your solid state drive SSD carrier needs to be replaced you can install another carrier in the compute node About this task Figure 20 shows how to install the disk drive To install an SSD carrier complete the follo...

Page 64: ...case that you want to replace from the drive tray See Removing a solid state drive carrier on page 49 8 Install SSDs into the new carrier case See Installing a SATA solid state drive on page 54 9 Place the carrier case into the drive tray and push it toward the rear of the compute node as indicated in Figure 20 on page 51 When the SSD carrier moves past the lever at the front of the tray it snaps ...

Page 65: ...he compute node from the IBM Flex System Enterprise Chassis See Removing the compute node from an IBM Flex System Enterprise Chassis on page 37 4 Carefully lay the compute node on a flat static protective surface with the cover side up 5 Open and remove the compute node cover See Removing the compute node cover on page 39 6 Remove the SSD carrier from the drive tray See Removing a solid state driv...

Page 66: ...ines on page 35 2 Shut down the operating system on all partitions of the compute node turn off the compute node and remove the compute node from the IBM Flex System Enterprise Chassis See Removing the compute node from an IBM Flex System Enterprise Chassis on page 37 3 Carefully lay the compute node on a flat static protective surface with the cover side up 4 Open and remove the compute node cove...

Page 67: ...rself If IBM removes a tier 1 CRU at your request you will be charged for the removal The low profile LP DIMM is a tier 2 CRU You can remove it yourself or request IBM to remove it at no additional charge under the type of warranty service that is designated for the compute node About this task To remove a DIMM complete the following steps Procedure 1 Read the Safety topic and the Installation gui...

Page 68: ...MM connectors open and close the clips gently Figure 23 DIMM connectors for the IBM Flex System p260 Compute Node Figure 24 DIMM connectors for the IBM Flex System p460 Compute Node 56 Power Systems IBM Flex System p260 and p460 Compute Nodes Installation and Service Guide ...

Page 69: ...urn the DIMM follow all packaging instructions and use any packaging materials for shipping that are supplied to you 9 Install and close the compute node cover See Installing and closing the compute node cover on page 41 Statement 21 CAUTION Hazardous energy is present when the compute node is connected to the power source Always replace the compute node cover before installing the compute node 10...

Page 70: ...at static protective surface with the cover side up 5 Open and remove the compute node cover See Removing the compute node cover on page 39 6 Locate the DIMM connectors on the system board Determine the connector into which you will install the DIMM See Supported DIMMs on page 59 7 Touch the static protective package that contains the part to any unpainted metal surface on the IBM Flex System Ente...

Page 71: ...n the IBM Flex System p260 Compute Node contains connectors for 16 low profile LP or very low profile VLP memory DIMMs The IBM Flex System p460 Compute Node supports up to 32 DIMMs The maximum size for a single DIMM is 8 GB for a VLP DIMM and 32 GB for an LP DIMM The maximum memory capacity for an IBM Flex System p260 Compute Node is 512 GB and for an IBM Flex System p460 Compute Node is 1024 GB M...

Page 72: ...4 30 15 31 16 32 2 X X 4 X X X X 6 X X X X X X 8 X X X X X X X X 10 X X X X X X X X X X 12 X X X X X X X X X X X X 14 X X X X X X X X X X X X X X 16 X X X X X X X X X X X X X X X X 18 X X X X X X X X X X X X X X X X X X 20 X X X X X X X X X X X X X X X X X X X X 22 X X X X X X X X X X X X X X X X X X X X X X 24 X X X X X X X X X X X X X X X X X X X X X X X X 26 X X X X X X X X X X X X X X X X X X ...

Page 73: ...its part number Related information http www ibm com systems info x86servers serverproven compat us Removing a network adapter If your network adapter needs to be replaced you can remove it from its connector in a compute node About this task Figure 28 DIMM connectors for the IBM Flex System p460 Compute Node Chapter 6 Installing and removing components 61 ...

Page 74: ...r on page 39 5 Pull the slot s two blue release tabs open as indicated in Figure 29 6 Lift the network adapter up and away from its connector and out of the compute node 7 If you are instructed to return the expansion card follow all packaging instructions and use any packaging materials for shipping that are supplied to you 8 Install and close the compute node cover See Installing and closing the...

Page 75: ... compute node turn off the compute node and remove the compute node from the IBM Flex System Enterprise Chassis See Removing the compute node from an IBM Flex System Enterprise Chassis on page 37 3 Open and remove the compute node cover See Removing the compute node cover on page 39 4 Touch the static protective package that contains the part to any unpainted metal surface on the IBM Flex System E...

Page 76: ...re installing the compute node 10 Install the compute node into the IBM Flex System Enterprise Chassis See Installing the compute node in an IBM Flex System Enterprise Chassis on page 93 11 If you replaced the part because of a service action verify the repair by checking that the amber enclosure fault LED is off For more information see Compute node control panel button and LEDs on page 11 12 Use...

Page 77: ...he outer wall of the compute node chassis 7 Remove the battery 8 Replace the battery See Installing the battery Installing the battery You can install the battery About this task The following notes describe information that you must consider when replacing the battery in the compute node v When replacing the battery you must replace it with a lithium battery of the same type from the same manufac...

Page 78: ...inserted into the battery holder 4 Install and close the compute node cover See Installing and closing the compute node cover on page 41 Statement 21 CAUTION Hazardous energy is present when the compute node is connected to the power source Always replace the compute node cover before installing the compute node 5 Install the compute node into the IBM Flex System Enterprise Chassis See Installing ...

Page 79: ...t be removed and replaced as part of that customer replaceable unit CRU This topic describes the replacement of the sensor in the other bay This sensor is a separate CRU In order to prevent overheating of the compute node replace a defective thermal sensor To replace the thermal sensor complete the following steps Procedure 1 Read the Safety topic and the Installation guidelines on page 35 2 Shut ...

Page 80: ...alling the compute node 12 Install the compute node into the IBM Flex System Enterprise Chassis See Installing the compute node in an IBM Flex System Enterprise Chassis on page 93 13 If you replaced the part because of a service action verify the repair by checking that the amber enclosure fault LED is off For more information see Compute node control panel button and LEDs on page 11 Removing and ...

Page 81: ...Enterprise Chassis on page 37 3 Carefully lay the compute node on a flat static protective surface with the cover side up 4 Open and remove the compute node cover See Removing the compute node cover on page 39 5 Locate the DIMM connector that contains the DIMM being replaced Note You can use the system board LEDs and the service label located on the inside of the cover to identify the DIMM that mu...

Page 82: ...arefully open the retaining clips A on each end of the DIMM connector by pressing them in the direction of the arrows Remove the DIMM B Figure 35 DIMM connectors for the IBM Flex System p460 Compute Node Figure 36 Removing a DIMM 70 Power Systems IBM Flex System p260 and p460 Compute Nodes Installation and Service Guide ...

Page 83: ...ofile LP DIMM is a tier 2 CRU You can install it yourself or request IBM to install it at no additional charge under the type of warranty service that is designated for the compute node About this task To install a DIMM complete the following steps Procedure 1 Read the Safety topic and the Installation guidelines on page 35 2 Read the documentation that comes with the DIMMs 3 Shut down the operati...

Page 84: ...there is a gap between the DIMM and the retaining clips the DIMM is not correctly installed Open the retaining clips to remove and reinsert the DIMM Install a DIMM filler C in any location where a DIMM is not present to avoid machine damage 11 Install and close the compute node cover See Installing and closing the compute node cover on page 41 Statement 21 CAUTION Hazardous energy is present when ...

Page 85: ...nt card which is shown by 1 in Figure 38 on page 74 complete the following steps Note See 5 in Figure 2 on page 14 and Figure 3 on page 15 for the location of the management card on the system board Procedure 1 Read the Safety topic and the Installation guidelines on page 35 2 Were you sent to this procedure from the Replacing the system board and chassis assembly procedure Yes Go to step 9 on pag...

Page 86: ...n the right pane select the Enclosure location UXXXX YYY ZZZZ and click Continue h Manually record the values of Enclosure location Feature Code Sequence Number Enclosure serial number and Reserved 6 Turn off the compute node and remove the compute node from the IBM Flex System Enterprise Chassis See Removing the compute node from an IBM Flex System Enterprise Chassis on page 37 7 Carefully lay th...

Page 87: ... active processor cores If the management card and system board must both be replaced replace them one at a time For further assistance contact your next level of support About this task To install the management card which is shown by 1 in Figure 39 complete the following steps Procedure 1 Read the documentation that comes with the management card if you ordered a replacement card 2 Locate the co...

Page 88: ...nication error is reported to the management console If this occurs remove the compute node from the IBM Flex System Enterprise Chassis as described in Removing the management card on page 73 Reseat the management card and then reinstall the compute node in the IBM Flex System Enterprise Chassis 9 A new Virtualization Engine technologies VET code must be generated and activated Perform Obtaining a...

Page 89: ... that the amber enclosure fault LED is off For more information see Compute node control panel button and LEDs on page 11 Obtaining a PowerVM Virtualization Engine system technologies activation code After you replace the management card you must reenter the activation code for the PowerVM function to enable virtualization Before you complete this procedure install the management card as described...

Page 90: ...y on Demand CoD PowerVM View Code Information The following is an example of the PowerVM output Note When you request the activation code you must supply the information that is emphasized in the following example CoD VET Information System type 7895 System serial number 12 34567 Anchor card CCIN 52EF Anchor card serial number 01 231S000 Anchor card unique identifier 30250812077C3228 Resource ID C...

Page 91: ...ent card to the System p Capacity on Demand mailbox at pcod us ibm com If the ASMI was used to get the VET information include the following fields and their values v System type v System serial number v Card type v Card serial number v Card ID If the HMC or FSM was used to get the VET information include the following fields and their values v System type v System serial number v Anchor card CCIN...

Page 92: ...tion_code Where activation_code is the Activation Code For example if the activation code is 4D8D6E7A81409365CA1F000028200041FD enter the following command chvet o e k 4D8D6E7A81409365CA1F000028200041FD b In an IVM session validate that the code entry is successful by using the lsvet t hist command The following is an example of the command output time_stamp 03 06 2013 16 25 08 entry VIOSI05000400...

Page 93: ...ps Note See 7 in Figure 2 on page 14 and 8 in Figure 3 on page 15 for the location of the light path panel on the system board Procedure 1 Read the Safety topic and the Installation guidelines on page 35 2 Shut down the operating system on all partitions of the compute node turn off the compute node and remove the compute node from the IBM Flex System Enterprise Chassis See Removing the compute no...

Page 94: ... the light path diagnostics panel follow all packaging instructions and use any packaging materials for shipping that are supplied to you Installing the light path diagnostics panel You can install this tier 2 CRU or you can request IBM to install it at no additional charge under the type of warranty service that is designated for the compute node Use this procedure to install the light path diagn...

Page 95: ...lue touchpoint tab faces toward the back of the compute node 9 Press the light path diagnostics panel securely in the bracket 10 Install and close the compute node cover See Installing and closing the compute node cover on page 41 Statement 21 CAUTION Hazardous energy is present when the compute node is connected to the power source Always replace the compute node cover before installing the compu...

Page 96: ...reference doc manpages psm bkprofdata html Note If the backup operation fails because the compute node is in an error state save the configuration files by using the log collection tool See Collecting pedbg on Flex System Manager FSM https www ibm com support docview wss uid nas777a837116ee2fca8862578320079823c v If this system is managed by an Hardware Management Console HMC back up the partition...

Page 97: ...tabs for the compute node Record the address that is displayed in the IPv4 property tab Record any static addresses that are displayed in the IPv6 property tab For more information about displaying the IP configuration of a compute node see Chassis management options http pic dhe ibm com infocenter flexsys information topic com ibm acc cmm doc cmm_ui_chassis_management html 7 Have the customer rec...

Page 98: ...on a nonconductive surface or install them on the new system board and chassis assembly v I O expansion card See Removing a network adapter on page 61 v DIMMs See Removing a DIMM on page 55 v Management card See Removing the management card on page 73 15 Touch the static protective package that contains the system board and chassis assembly to any unpainted metal surface on the IBM Flex System Ent...

Page 99: ...tep 6 on page 85 of this procedure Set any static addresses in the IPv6 property tab by using the information that is recorded in step 6 on page 85 of this procedure For more information about displaying the IP configuration of a compute node see Chassis management options http pic dhe ibm com infocenter flexsys information topic com ibm acc cmm doc cmm_ui_chassis_management html 23 Have the custo...

Page 100: ...ange the Server firmware start policy setting to Standby User Initiated e Click Save Settings and Power on 28 If the compute node has VIOS installed or uses more than one partition have the customer restore partition profile data by using one of the following methods v If this system is managed by an FSM ensure that the compute node is displayed on the Manage Power Systems Resource page If the com...

Page 101: ...ccessing the service processor on page 33 b Click Power Restart Control Power On Off System c Change the Server firmware start policy setting to the value that was recorded in step 27 on page 88 d Click Save Settings and continue system server firmware boot 30 Have the customer activate a VIOS partition by using one of the following methods v If this system is managed by an FSM see Activating a vi...

Page 102: ...n page 41 Statement 21 CAUTION Hazardous energy is present when the compute node is connected to the power source Always replace the compute node cover before installing the compute node 2 Install the compute node into the IBM Flex System Enterprise Chassis See Installing the compute node in an IBM Flex System Enterprise Chassis on page 93 3 Turn on the compute node as described in Turning on the ...

Page 103: ... compute node before you insert the compute node into the IBM Flex System Enterprise Chassis Do not attempt to override this important protection About this task Figure 42 Installing the cover for an IBM Flex System p260 Compute Node Chapter 6 Installing and removing components 91 ...

Page 104: ...uidelines on page 35 2 Lower the cover so that the pins on the sides of the cover slide down into the slots as shown in the preceding figures at the front and rear of the compute node Before you close the cover verify that all components are installed and seated correctly and that you have not left loose tools or parts inside the compute node Figure 43 Installing the cover for an IBM Flex System p...

Page 105: ...nstall the compute node in an IBM Flex System Enterprise Chassis to use the compute node About this task Statement 21 CAUTION Hazardous energy is present when the compute node is connected to the power source Always replace the compute node cover before installing the compute node To install a compute node in an IBM Flex System Enterprise Chassis complete the following steps Procedure Figure 44 In...

Page 106: ...ystem p460 Compute Node you might need to remove a shelf from the chassis See http publib boulder ibm com infocenter flexsys information topic com ibm acc 8721 doc removing_the_chassis_shelves html 7 Slide the compute node into the bay from which you removed it until the compute node stops 8 Push the release handles on the front of the compute node to close and lock them The discovery and initiali...

Page 107: ...fferent compute node than the one you removed you must configure the compute node You might also have to install the compute node operating system See Chapter 4 Installing the operating system on page 29 for detailed information about these tasks Chapter 6 Installing and removing components 95 ...

Page 108: ...96 Power Systems IBM Flex System p260 and p460 Compute Nodes Installation and Service Guide ...

Page 109: ...f tier 1 CRUs is your responsibility If IBM installs a tier 1 CRU at your request you will be charged for the installation v Tier 2 customer replaceable unit You can install a tier 2 CRU yourself or request IBM to install it at no additional charge under the type of warranty service that is designated for your compute node v Field replaceable unit FRU FRUs must be installed only by trained service...

Page 110: ...nction codes on page 446 7895 23A base system board and chassis assembly v 4 0 GHz 4 core system board CCIN 54B8 00E2936 Various FFCs See Failing function codes on page 446 7895 23X base system board and chassis assembly v 4 0 GHz 8 core system board CCIN A896 v 3 6 GHz 16 core system board CCIN A898 v 4 1 GHz 16 core system board CCIN A897 v 00E1818 v 00E1832 v 00E1825 Various FFCs See Failing fu...

Page 111: ...5 2 7895 22X management card v Management card CCIN 52EA for 3 3 GHz 8 core system board v Management card CCIN 52EC for 3 2 GHz 16 core system board v Management card CCIN 52E8 for 3 5 GHz 16 core system board v 00E0706 v 00E0705 v 00E0704 2 7895 23A management card v Management card CCIN 52B3 for 4 0 GHz 4 core system board 00E2942 2 7895 23X management card v Management card CCIN 52ED for 4 0 G...

Page 112: ...two disk drives 00J0290 7 Cover supports two solid state drives 00J0292 26BD 7 Cover no drives supported 00E6259 8 177 GB SATA solid state drive 74Y9115 26B4 9 Solid state drive carrier 74Y9407 10 300 GB SAS small form factor disk drive and screws 4 option 42D0628 268B 10 600 GB SAS small form factor disk drive and screws 4 option 49Y2023 26D2 10 900 GB SAS small form factor disk drive and screws ...

Page 113: ...stem board and chassis assembly v 4 0 GHz 16 core system board CCIN 548A v 3 6 GHz 32 core system board CCIN 548B v 4 1 GHz 32 core system board CCIN 54A9 v 00E2878 v 00E2235 v 00E2220 Various FFCs See Failing function codes on page 446 1 IBM Flex System 2 port QDR InfiniBand adapter 90Y3461 2627 1 IBM Flex System 2 port 8 Gb Fibre Channel adapter 69Y1941 2E16 1 IBM Flex System 4 port 10 Gb Ethern...

Page 114: ...for 3 6 GHz 32 core system board v Management card CCIN 521B for 4 1 GHz 32 core system board v 00E2232 v 00E2885 v 00E2226 3 Light path diagnostics panel 81Y5290 4 Bezel 00E5817 4 OEM bezel 00E5818 5 Thermal sensor 44X1464 6 3 0V battery 33F8354 7 Memory 2 GB DDR3 1066 MHz low profile LP DIMM Note 7895 42X only 78P1011 7 Memory 4 GB DDR3 1066 MHz very low profile VLP DIMM 78P0501 7 Memory 8 GB DD...

Page 115: ...ption 42D0628 268B 11 600 GB SAS small form factor disk drive and screws 4 option 49Y2023 26D2 11 900 GB SAS small form factor disk drive and screws 4 option 00J0017 26D7 11 Disk drive filler 40K5928 Service label 00J0135 FRU and CRU label 00E6285 Light path label 00J0141 Miscellaneous parts kit left cam handle right cam handle and latch bracket 46M2828 Miscellaneous parts kit network adapter rete...

Page 116: ...104 Power Systems IBM Flex System p260 and p460 Compute Nodes Installation and Service Guide ...

Page 117: ...e warranty and getting service and assistance see the information center or the Warranty and Support Information document on the IBM Flex System Enterprise Chassis Documentation CD Solving problems Use the diagnostic tools that are available to help you solve some common problems that might occur while you are setting up the compute node About this task If you install the compute node in the IBM F...

Page 118: ...m are available from IBM To obtain these utilities and information about them see http publib boulder ibm com infocenter powersys v3r1m5 topic p7ha5 obtain_service_tools htm v Diagnostic utilities for the AIX operating system An AIX operating system diagnostic CD also known as the stand alone Diagnostics CD is available from IBM You can start the CD from a CD drive or from NIM To download the CD i...

Page 119: ...system degrades to the point that the service processor cannot reach standby state the ability to analyze the error does not exist If the error occurs during hypervisor activities the hypervisor initiates a system reboot In partitioned mode an error that occurs during partition activity is reported to the operating system in the partition Diagnostic tools Tools are available to help you diagnose a...

Page 120: ...d of the stand alone diagnostics Functions provided by disk based AIX diagnostics include Automatic error log analysis Analysis of errors reported by the platform such as microprocessor and memory errors Testing of resources such as I O adapters and devices Service aids such as firmware update format disk and Raid Manager v Diagnostic utilities for Linux operating systems Linux service and product...

Page 121: ...ect the dump from the var adm platform directory v For a Linux operating system collect the dump from the var log dump directory v For an IBM Flex System p260 Compute Node or IBM Flex System p460 Compute Node that is managed by the Integrated Virtualization Manager IVM collect the dump using the Manage Dumps task in the IVM console v To collect a system dump by using the Hardware Management Consol...

Page 122: ...cation codes are for enclosure and VPD locations Un Utttt mmm sssssss tttt system machine type mmm system model number sssssss system serial number DIMM 1 Un P1 C1 Yes DIMM 2 Un P1 C2 Yes DIMM 3 Un P1 C3 Yes DIMM 4 Un P1 C4 Yes DIMM 5 Un P1 C5 Yes DIMM 6 Un P1 C6 Yes DIMM 7 Un P1 C7 Yes DIMM 8 Un P1 C8 Yes DIMM 9 Un P1 C9 Yes DIMM 10 Un P1 C10 Yes DIMM 11 Un P1 C11 Yes DIMM 12 Un P1 C12 Yes DIMM 1...

Page 123: ...d 4 port 10 Gb Ethernet adapters IBM Flex System 8 port 10 Gb converged adapter Un P1 C18 L1 T1 Chassis I O bay 1 Chassis I O bay 1 Un P1 C18 L1 T2 Chassis I O bay 2 Chassis I O bay 2 Un P1 C18 L1 T3 Chassis I O bay 1 Un P1 C18 L1 T4 Chassis I O bay 2 Un P1 C18 L2 T1 Chassis I O bay 1 Chassis I O bay 1 Un P1 C18 L2 T2 Chassis I O bay 2 Chassis I O bay 2 Un P1 C18 L2 T3 Chassis I O bay 1 Un P1 C18 ...

Page 124: ...equire switches that have the capability of 56 internal ports Table 12 Location codes for IBM Flex System p460 Compute Node Components Physical location code CRU LED Un location codes are for enclosure and VPD locations Un Utttt mmm sssssss tttt system machine type mmm system model number sssssss system serial number DIMM 1 Un P1 C1 Yes DIMM 2 Un P1 C2 Yes DIMM 3 Un P1 C3 Yes DIMM 4 Un P1 C4 Yes D...

Page 125: ...attery Un P1 E1 Yes USB port 1 front panel Un P1 T1 No Integrated SAS controller Un P1 T2 No Machine location code Utttt mmm sssssss No Um codes are for firmware The format is the same as for a Un location code Um Utttt mmm sssssss Firmware version Um Y1 Table 13 Mapping network adapter ports to IBM Flex System Enterprise Chassis I O bays for the IBM Flex System p460 Compute Node Port location cod...

Page 126: ...hassis I O bay 3 Chassis I O bay 3 Chassis I O bay 3 Chassis I O bay 3 Un P1 C35 L1 T2 Chassis I O bay 4 Chassis I O bay 4 Chassis I O bay 4 Chassis I O bay 4 Un P1 C35 L1 T3 Chassis I O bay 3 Un P1 C35 L1 T4 Chassis I O bay 4 Un P1 C35 L2 T1 Chassis I O bay 4 Chassis I O bay 4 Chassis I O bay 3 Chassis I O bay 3 Chassis I O bay 3 Un P1 C35 L2 T2 Chassis I O bay 4 Chassis I O bay 4 Chassis I O bay...

Page 127: ...L2 T3 and L2 T4 require switches that have the capability of 56 internal ports Reference codes Reference codes are diagnostic aids that help you determine the source of a hardware or operating system problem To use reference codes effectively use them in conjunction with other service and support procedures The IBM Flex System p260 Compute Node or IBM Flex System p460 Compute Node produces several...

Page 128: ...generated the error code and describes the error Use the SRC information to identify a list of possibly failing items and to find information about any additional isolation procedures The following table shows the syntax of a nine word B700xxxx system reference code SRC as it might be displayed in the event log of the IBM Chassis Management Module CMM Additional information for the event can be vi...

Page 129: ... hardware event error v B7xxyyyy Licensed Internal Code error v BAxxyyyy Partition firmware error v Cxxxyyyy Checkpoint must hang to indicate an error v Dxxxyyyy Dump checkpoint must hang to indicate an error To find a description of an SRC that is not listed in this IBM Flex System p260 Compute Node or IBM Flex System p460 Compute Node documentation refer to the POWER7 Reference Code Lookup page ...

Page 130: ...her diagnose and isolate the problem Response No action is required 110000AD Explanation Informational message A service processor reset caused the server to power off Response No action is required 11001F02 Explanation Informational message The trace logs reached 1K of data Response No action is required 11001F03 Explanation Informational message Invalid TMS of location code Response No action is...

Page 131: ...story for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board If there is more than one system board use the location code in the SRC to identify which system board to replace 1100262B Explanation 1 8V reg_pgood fault Response 1 Search RETAIN tips and the firmware change history for the reference code to determ...

Page 132: ...mine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board If there is more than one system board use the location code in the SRC to identify which system board to replace 11002630 Explanation VRM CP0 core pGood fault Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a ...

Page 133: ...ory for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board If there is more than one system board use the location code in the SRC to identify which system board to replace 11002648 Explanation Server power latch fault Response 1 Search RETAIN tips and the firmware change history for the reference code to dete...

Page 134: ...eat the PCIe expansion card 2 If the problem persists replace the expansion card 3 If the problem persists go to the Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 4 If the problem persists replace the system board into which the expansion card was plugged The DTRCARD symbolic C...

Page 135: ...to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board If there is more than one system board use the location code in the SRC to identify which system board to replace 11002678 Explanation PROC_Vmem_controller_pGood 1 0V fault Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the reco...

Page 136: ... reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 4 Replace the system board into which the expansion card is plugged The DTRCARD symbolic CRU isolation procedure is in Service processor problems 1100267C Explanation REG_P5IO2C_core 1 2V pGood fault Response 1 Search RETAIN tips and the firmware change history for the reference code to de...

Page 137: ...the system board If there is more than one system board use the location code in the SRC to identify which system board to replace 110026DA Explanation pGood fault on the expansion system board Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Perform the following a R...

Page 138: ...ive power on self test failure Response Perform one of the following v Replace the first SSD drive on the expansion system board v Replace the second SSD drive on the expansion system board 11003118 Explanation Thermal sensor read error Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updati...

Page 139: ...e history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware b Replace the base system board as described in Replacing the system board and chassis assembly 11008402 Explanation Unable to get VPD from the concentrator Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the recommended ac...

Page 140: ...etermine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board If there is more than one system board use the location code in the SRC to identify which system board to replace 110084A0 Explanation No backplane VPD was found Response 1 Check for server firmware updates 2 Apply any available updates 3 Search RETAIN tips and the firmware change h...

Page 141: ...ice action serviceable event Yes Called home automatically No Problem determination On the Network File System server verify that the proper file is specified that all files are entered correctly that there are no blank lines and that the character set used is valid 632BCFC4 Explanation A virtual optical device cannot access the file containing the specified optical volume Service action serviceab...

Page 142: ...he Network File System server 632BCFC8 Explanation A virtual optical device encountered a non recoverable error Service action serviceable event Yes Called home automatically Yes Problem determination Install any available operating system updates 632CC000 Explanation Informational system log entry only Service action serviceable event No Called home automatically No Response No corrective action ...

Page 143: ...led home automatically No Problem determination Refer to the hosting partition for problem analysis 632CC110 Explanation Virtual optical device error Self configuring SCSI device SCSD command timeout occurred Service action serviceable event No Called home automatically No Problem determination Refer to the hosting partition for problem analysis 632CC210 Explanation Informational system log entry ...

Page 144: ...red If the problem persists refer to the hosting partition for problem analysis 632CC333 Explanation Virtual optical device error Incompatible media Service action serviceable event No Called home automatically No Problem determination 1 Verify that the disk has a supported format 2 If the format is supported clean the disk and attempt the failing operation again 3 If the operation fails again wit...

Page 145: ...erviceable event No Called home automatically No Problem determination Refer to the hosting partition for problem analysis 632CCFF6 Explanation Informational system log entry only Service action serviceable event No Called home automatically No Response No corrective action is required 632CCFF7 Explanation Informational system log entry only Service action serviceable event No Called home automati...

Page 146: ...code follow the suggested actions in the order in which they are listed until the problem is solved If an action solves the problem you can stop performing the remaining actions See Chapter 7 Parts listing for IBM Flex System p260 and p460 Compute Nodes on page 97 to determine which components are CRUs and which components are FRUs A1XXYYYY Explanation Attention code Response 1 Go to Checkout proc...

Page 147: ...nsole v If this LPAR was defined from the managent console with the option for calling home crashes and hangs then the management console will call this problem home v Otherwise this problem will not be called home Problem determination Do not power off the LPAR Look for and repair problems in the I O host A6000266 Explanation Contact was lost with the device indicated in the SRC The operating sys...

Page 148: ...l continue to be refreshed in the panel periodically in the third and fourth XX digits A6XX0266 or B6XX0266 while the O S is in this state Service action serviceable event YES Called home automatically Conditional from the management console v If this LPAR was defined from the managent console with the option for calling home crashes and hangs then the management console will call this problem hom...

Page 149: ...st or there is a problem with I O in the host The O S cannot notify or call home in this state Service action serviceable event YES Called home automatically Conditional from the management console v If this LPAR was defined from the managent console with the option for calling home crashes and hangs then the management console will call this problem home v Otherwise this problem will not be calle...

Page 150: ...ent card as described in Removing the management card and Installing the management card A7004713 Explanation A problem occurred when initializing reading or using system VPD Response Replace the management card as described in Removing the management card and Installing the management card A7004715 Explanation A problem occurred when initializing reading or using system VPD Response Replace the m...

Page 151: ... IBM or a Partner Sales representative to purchase and enter an Activation Code for this feature If this is not possible then turn off the system use the management interfaces to turn AMM OFF and re IPL A7004788 Explanation Informational system log entry only Response No corrective action is required A70047FF Explanation Informational system log entry only Response No corrective action is required...

Page 152: ... SMS menus Response 1 If the system or partition returns to the SMS menus after a boot attempt failed use the SMS menus to check the progress indicator history for a BAxx xxxx error which may indicate why the boot attempt failed Follow the actions for that error code to resolve the boot problem 2 Use the SMS menus to establish the boot list and restart the server AA00E1B0 Explanation Waiting for t...

Page 153: ...06000D Explanation The media in the device in the bootlist was not found under the I O adapter specified by the bootlist Response 1 Verify that the media from which you are trying to boot is bootable or modify the boot list to boot from another bootable device 2 If the problem remains go to Boot problem resolution AA06000E Explanation The adapter specified in the boot list is not present or is not...

Page 154: ...etry the operation 2 Check for server firmware updates then install the updates if available and retry the operation AA170210 Explanation Setenv setenv parameter error the name contains a null character Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly AA170211 Explanation Setenv setenv parameter error the value contains ...

Page 155: ...umber of the server at the prompt B1xxyyyy service processor SRCs A B1xxyyyy system reference code SRC is an error code that is related to an event or exception that occurred in the service processor firmware To find a description of an SRC that is not listed in this IBM Flex System p260 Compute Node or IBM Flex System p460 Compute Node documentation refer to the POWER7 Reference Code Lookup page ...

Page 156: ...r detected that the interface is not connected to an active CMM Response If a service processor reset to factory default was performed or if this is a tracking event no service actions are required Otherwise use the FRU and procedure callouts detailed with the SRC to determine service actions B1817200 Explanation Invalid boot request Response Go to Checkout procedure B1817201 Explanation Service p...

Page 157: ...vice processor flash memory Response Go to Checkout procedure B181720A Explanation Power off reset occurred FipsDump should be analyzed Possible software problem Response Go to Checkout procedure B1818BC1 Explanation The service processor reset failed to resolve a communication failure with the Chassis Management Module The service processor is no longer accessible Response Perform the following a...

Page 158: ...Compute Nodes on page 97 to determine which components are CRUs and which components are FRUs Note For problems persisting after completing the suggested actions see Checkout procedure on page 451 and Solving undetermined problems on page 498 B2001020 Explanation Firmware for the specified function cannot be loaded The firmware resource and all associated virtual and or physical devices will not b...

Page 159: ... B2001140 Explanation A problem occurred during the migration of a partition The migration of a partition did not complete Response Check for server firmware updates then install the updates if available B2001141 Explanation A problem occurred during the migration of a partition The migration of a partition did not complete Response Check for server firmware updates then install the updates if ava...

Page 160: ...ion did not complete Response Check for server firmware updates then install the updates if available B2001170 Explanation During the startup of a partition a failure occurred due to a validation error Response Go to Verifying the partition configuration B2001225 Explanation A problem occurred during the startup of a partition The partition attempted to start up prior to the platform fully initial...

Page 161: ... that is not supported Response Install a supported operating system and restart the partition B2001280 Explanation A problem occurred during a partition Main Storage Dump A mainstore dump startup did not complete due to a configuration mismatch Response Go to Isolating firmware problems B2001281 Explanation A partition memory error occurred The failed memory will no longer be used Response Restar...

Page 162: ...in Storage Dump A mainstore dump IPL did not complete due to a configuration mismatch Response Go to Isolating firmware problems B2002058 Explanation A problem occurred during a partition Main Storage Dump A mainstore dump startup did not complete due to a copy error Response Go to Isolating firmware problems B2002210 Explanation Informational system log entry only Response No corrective action is...

Page 163: ...ion that failed Response Go to Isolating firmware problems B2002425 Explanation During the startup of a partition the partition firmware attempted an operation that failed Response Go to Isolating firmware problems B2002426 Explanation During the startup of a partition the partition firmware attempted an operation that failed Response Go to Isolating firmware problems B2002475 Explanation During t...

Page 164: ...og entry only Response No corrective action is required B200308C Explanation A problem occurred during the startup of a partition The adapter type cannot be determined Response Verify that a valid I O Load Source is tagged B2003090 Explanation A problem occurred during the startup of a partition Response Go to Isolating firmware problems B2003110 Explanation A problem occurred during the startup o...

Page 165: ...able B2003128 Explanation A problem occurred during the startup of a partition A return code for an unexpected failure was returned when attempting to query the load source path Response Look for and resolve B700 69xx errors B2003130 Explanation A problem occurred during the startup of a partition Response Check for server firmware updates then install the updates if available B2003135 Explanation...

Page 166: ...ction is required B2003145 Explanation Informational system log entry only Response No corrective action is required B2003200 Explanation Informational system log entry only Response No corrective action is required B2004158 Explanation Informational system log entry only Response No corrective action is required B2004400 Explanation A problem occurred during the startup of a partition Response Ch...

Page 167: ...reading the partition main storage dump from the partition load source into main storage The startup will attempt to continue Response If the startup does not continue look for and resolve other errors B2005117 Explanation A problem occurred during the startup of a partition A partition main storage dump has occurred but cannot be written to the load source device because a valid dump already exis...

Page 168: ...rce The main store dump startup will continue Response Look for other errors and resolve them B2005145 Explanation A problem occurred during the startup of a partition There was an error writing the partition main storage dump to the partition load source The main store dump startup will continue Response Look for other errors and resolve them B2005148 Explanation A problem occurred during the sta...

Page 169: ...firmware updates then install the updates if available B200543B Explanation A Firmware Assisted Dump did not complete due to a copy error Response Check for server firmware updates then install the updates if available B200543C Explanation Informational system log entry only Response No corrective action is required B200543D Explanation A Firmware Assisted Dump did not complete due to a copy error...

Page 170: ... partition 2 Verify that the paging device is not currently in another CEC s Reserved Pool 3 Clear the paging space header of the hdisk assigned to the partition 4 Remove the paging space from the Reserved Pool 5 Add the just removed paging space back into the Reserved Pool 6 Activate the partition B200600A Explanation A problem occurred during the startup of a partition The partition could not re...

Page 171: ... The startup will attempt to continue Response Look for other errors and resolve them B200690A Explanation During the startup of a partition an error occurred while copying open firmware into the partition load area Response Go to Isolating firmware problems B2007200 Explanation Informational system log entry only Response No corrective action is required B2008080 Explanation Informational system ...

Page 172: ... memory to start up the partition 2 Check for server firmware updates then install the updates if available B2008111 Explanation A problem occurred during the startup of a partition Response Check for server firmware updates then install the updates if available B2008112 Explanation During the startup of a partition a failure occurred the startup will not continue Response Check for server firmwar...

Page 173: ...tion During the startup of a partition the partition did not start up due to a system firmware error Response Go to Isolating firmware problems B2008125 Explanation During the startup of a partition the partition did not start up due to a system firmware error Response Go to Isolating firmware problems B2008127 Explanation During the startup of a partition the partition did not start up due to a s...

Page 174: ... Informational system log entry only Response No corrective action is required B2008145 Explanation Informational system log entry only Response No corrective action is required B2008150 Explanation System firmware detected an error Response Collect a platform dump and then go to Isolating firmware problems B2008151 Explanation System firmware detected an error Response Use the management console ...

Page 175: ... codes that are found 2 Go to Isolating firmware problems B200A101 Explanation A partition ended abnormally the partition could not stay running and shut itself down Response 1 Check the error logs and take the actions for the error codes that are found 2 Go to Isolating firmware problems B200A140 Explanation A lower priority partition lost a usable processor to supply it to a higher priority part...

Page 176: ...le B200E0AA Explanation A problem occurred during the power off of a partition Response Go to Isolating firmware problems B200F001 Explanation A problem occurred during the startup of a partition An operation has timed out Response Look for other errors and resolve them B200F003 Explanation During the startup of a partition the partition processor s did not start the firmware within the time out w...

Page 177: ...008 Explanation Informational system log entry only Response No corrective action is required B200F009 Explanation Informational system log entry only Response No corrective action is required B200F00A Explanation Informational system log entry only Response No corrective action is required B200F00B Explanation Informational system log entry only Response No corrective action is required B200F00C ...

Page 178: ... notify or call home in this state Service action serviceable event YES Called home automatically Conditional from the management console v If this LPAR was defined from the managent console with the option for calling home crashes and hangs then the management console will call this problem home v Otherwise this problem will not be called home Problem determination Do not power off the LPAR Look ...

Page 179: ...home in this state This SRC will continue to be refreshed in the panel periodically in the third and fourth XX digits A6XX0266 or B6XX0266 while the O S is in this state Service action serviceable event YES Called home automatically Conditional from the management console v If this LPAR was defined from the managent console with the option for calling home crashes and hangs then the management con...

Page 180: ...O in the host The O S cannot notify or call home in this state Service action serviceable event YES Called home automatically Conditional from the management console v If this LPAR was defined from the managent console with the option for calling home crashes and hangs then the management console will call this problem home v Otherwise this problem will not be called home Problem determination Do ...

Page 181: ... after completing the suggested actions see Checkout procedure on page 451 and Solving undetermined problems on page 498 B7000102 Explanation System firmware detected an error A machine check occurred during startup Response 1 Collect the event log information 2 Go to Isolating firmware problems B7000103 Explanation System firmware detected a failure Response 1 Collect the event log information 2 ...

Page 182: ...ient time or service window work with IBM Support to collect a platform dump and restart the system then go to Isolating firmware problems B7000201 Explanation System firmware detected an error Response No immediate action is necessary Continue running the system normally At the earliest convenient time or service window work with IBM Support to collect a platform dump and restart the system then ...

Page 183: ...required Note This code and associated data can be used to determine why the time of day for a partition was lost B7000602 Explanation System firmware detected an error condition Response 1 Collect the event log information 2 Go to Isolating firmware problems B7000611 Explanation There is a problem with the system hardware clock the clock time is invalid Response Use the operating system to set th...

Page 184: ...acing the system board and chassis assembly B7000803 Explanation Informational system log entry only Response No corrective action is required B7000804 Explanation Informational system log entry only Response No corrective action is required B7000A00 Explanation Informational system log entry only Response No corrective action is required B7000A01 Explanation Informational system log entry only Re...

Page 185: ... corrective action is required B7001730 Explanation The VPD for the system is not what was expected at startup Response Replace the management card as described in Removing the management card and Installing the management card B7001731 Explanation The VPD on a memory DIMM is not correct and the memory on the DIMM cannot be used resulting in reduced memory Response Replace the MEMDIMM symbolic CRU...

Page 186: ...00173A Explanation A VPD collection overflow occurred Response 1 Look for and resolve other errors 2 If there are no other errors a Update the firmware to the current level as described in Updating the firmware b You might also have to update the Management Module firmware to a compatible level B700173B Explanation A system firmware failure occurred during VPD collection Response Look for and corr...

Page 187: ...required B7004714 Explanation Informational system log entry only Response No corrective action is required B7004715 Explanation A problem occurred when initializing reading or using system VPD Response Replace the management card as described in Removing the management card and Installing the management card B7004750 Explanation Informational system log entry only Response No corrective action is...

Page 188: ...firmware problems Otherwise no corrective action is required B7005123 Explanation Informational system log entry only Response No corrective action is required B7005190 Explanation Operating system error The server firmware detected a problem in an operating system Response Check for error codes in the partition that is reporting the error and take the appropriate actions for those error codes B70...

Page 189: ...the management console to reallocate the system resources B7005302 Explanation An unsupported Preferred Operating System was detected The Preferred Operating System specified is not supported The IPL will not continue Response Work with IBM support to select a supported Preferred Operating System then re IPL the system B7005303 Explanation An unsupported Preferred Operating System was detected The...

Page 190: ...y B7005442 Explanation System firmware detected an error Response Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly B70054DD Explanation Informational system log entry only Response No corrective action is required B7005600 Explanation Informational system log entry only Response No corrective action is required B7005601 Explanation Syste...

Page 191: ... Response Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly B7006907 Explanation System bus error Response 1 Replace the system board as described in Replacing the system board and chassis assembly 2 Go to Isolating firmware problems B7006908 Explanation System bus error Response Replace the system board and chassis assembly as described ...

Page 192: ...ect the platform dump information 2 Go to Isolating firmware problems B7006951 Explanation An error occurred because a partition needed more NVRAM than was available Response Use the management console to delete one or more partitions B7006952 Explanation Informational system log entry only Response No corrective action is required B7006953 Explanation PHYP NVRAM is unavailable after a service pro...

Page 193: ...06971 Explanation PCI bus failure Response 1 Use the PCI expansion card PIOCARD problem isolation procedure to determine the failing component 2 If the problem persists replace the system board and chassis assembly as described in Replacing the system board and chassis assembly B7006972 Explanation System bus error Response Replace the system board and chassis assembly as described in Replacing th...

Page 194: ...RIO HSL or 12X controller failure Response Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly B7006981 Explanation System bus error Response Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly B7006984 Explanation Informational system log entry only Response No corrective action is ...

Page 195: ...to Isolating firmware problems B7006993 Explanation Service processor failure Response 1 Replace the system board as described in Replacing the system board and chassis assembly 2 Go to Isolating firmware problems B7006994 Explanation Service processor failure Response Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly B7006995 Explanation...

Page 196: ...e This I O Controller failure is the root cause 1 Collect error logs and informational logs 2 Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly 3 Although the partition or application may have continued to run after the I O adapter failures it might need to be restarted to recover B70069F2 Explanation I O Controller had a temporary failur...

Page 197: ...board and chassis assembly as described in Replacing the system board and chassis assembly 4 Although the partition or application may have continued to run after the I O adapter failures it might need to be restarted to recover B70069F5 Explanation I O Controller failed The I O Controller detected an invalid firmware action Response If there are any Operating System errors logged against I O adap...

Page 198: ...or application may have continued to run after the I O adapter failures it might need to be restarted to recover B7006A24 Explanation PCI E switch had an unrecoverable failure All downstream I O is failed Response 1 Collect error logs and info logs 2 Collect the configuration data for the IOAs downstream of the PCI E switch 3 Replace the system board and chassis assembly as described in Replacing ...

Page 199: ...cing the system board and chassis assembly Send the failed FRU and the data to IBM for fault analysis 4 After the FRU has been replaced the partition or application associated with the failed downstream I O may have to be restarted B7006A30 Explanation A PCI E bus internal connection initialized to a lower bus configuration than expected The bus is operational but operating at a bandwidth below it...

Page 200: ...ally BA00F104 then take the appropriate actions for those error codes B700F105 Explanation System firmware detected an internal error Response 1 Collect the event log information 2 Collect the platform dump information 3 Go to Isolating firmware problems B700F106 Explanation System firmware detected an error Response Replace the system board and chassis assembly as described in Replacing the syste...

Page 201: ...F10C Explanation The platform LIC detected an internal problem performing Partition Mobility Response 1 Collect the event log information 2 Go to Isolating firmware problems B700F120 Explanation Informational system log entry only Response No corrective action is required B700F130 Explanation Thermal Power Management Device firmware error was detected Response Check for server firmware updates the...

Page 202: ...nded actions If a firmware update is needed see Updating the firmware BA000020 Explanation Incompatible firmware levels were found Response 1 Reboot the server 2 If the problem persists Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA000030 Explanation An lpevent communication ...

Page 203: ... events Response 1 Reboot the server 2 If the problem persists Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA000040 Explanation The firmware was unable to obtain the RTAS code lid details Response 1 Reboot the server 2 If the problem persists Search RETAIN tips and the firmwa...

Page 204: ...se agreement and restart the server If the problem persists Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA000081 Explanation Failed to get the firmware license policy Response 1 Reboot the server 2 If the problem persists Search RETAIN tips and the firmware change history for...

Page 205: ...e 1 Reboot the server 2 If the problem persists Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA00E840 Explanation Failure when initializing PCI hot plug Response 1 Reboot the server 2 If the problem persists Search RETAIN tips and the firmware change history for the reference ...

Page 206: ...IN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA010001 Explanation The client IP address is already in use by another network device Response Verify that all of the IP addresses on the network are unique then retry the operation BA010002 Explanation Cannot get gateway IP address Response ...

Page 207: ...de to determine the recommended actions If a firmware update is needed see Updating the firmware BA010005 Explanation File transmission TFTP failed Response Perform the following actions that checkpoint CA00E174 describes 1 Verify that v The bootp server is correctly configured then retry the operation v The network connections are correct then retry the operation 2 If the problem persists Search ...

Page 208: ...the iSCSI initiator BA01000B Explanation The ichapid parameter string exceeds the maximum length allowed Response The embedded host Ethernet adapters HEAs help provide iSCSI which is supported by iSCSI software device drivers on either AIX or Linux Verify that all of the iSCSI configuration arguments on the operating system comply with the configuration for the iSCSI Host Bus Adapter HBA which is ...

Page 209: ...rnet adapters HEAs help provide iSCSI which is supported by iSCSI software device drivers on either AIX or Linux Verify that all of the iSCSI configuration arguments on the operating system comply with the configuration for the iSCSI Host Bus Adapter HBA which is the iSCSI initiator BA010011 Explanation SET ROOT PROP could not find the root package Response 1 Reboot the server 2 If the problem per...

Page 210: ... server 2 If the problem persists Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA012012 Explanation TCP failed to write to the network Response 1 Reboot the server 2 If the problem persists Search RETAIN tips and the firmware change history for the reference code to determine ...

Page 211: ...ribes 1 Verify that v The bootp server is correctly configured then retry the operation v The network connections are correct then retry the operation 2 If the problem persists Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA01B012 Explanation BOOTP failed to write to the netwo...

Page 212: ...twork connections are correct then retry the operation 2 If the problem persists Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA01D001 Explanation Opening the DHCP node failed Response 1 Reboot the server 2 If the problem persists Search RETAIN tips and the firmware change his...

Page 213: ... the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA01D050 Explanation DHCP discover no good offer Response DHCP discovery did not receive any DHCP offers from the servers that meet the client requirements Verify that the DHCP server configuration file is not overly constrained An over constrained file might prevent a server from meet...

Page 214: ...iscover DHCP decline Response DHCP discovery did receive a DHCP offer from one or more servers that meet the client requirements However the client performed an ARP test on the address and found that another client was using the address The client sent a DHCP decline to the server but the client did not receive an additional DHCP offer from a server The client still does not have a valid address V...

Page 215: ...pecified by the location code 2 If a location code was not listed with the error Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA040020 Explanation The machine type and model are not recognized by the server firmware Response 1 Reboot the server 2 Search RETAIN tips and the fir...

Page 216: ...hdog timer failed Response 1 Reboot the server 2 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA040060 Explanation Setting the firmware boot side for the next boot failed Response 1 Reboot the server 2 Search RETAIN tips and the firmware change history for the reference code t...

Page 217: ...hat are supported by the remote IPL function Verify that the devices in the remote IPL device list are correct using the SMS menus BA06000B Explanation The system was not able to find an operating system on the devices in the boot list Response Go to Boot problem resolution BA06000C Explanation A pointer to the operating system was found in non volatile storage Response 1 Reboot the server 2 Searc...

Page 218: ...with shared processors is enabled and the operating system does not support it Response 1 Install or boot a level of the operating system that supports shared processors 2 Disable logical partitioning with shared processors in the operating system 3 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Upda...

Page 219: ... support hcall error Response 1 Reboot the server 2 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA060075 Explanation Client arch support firmware error Response 1 Reboot the server 2 Search RETAIN tips and the firmware change history for the reference code to determine the re...

Page 220: ...ystem from being booted Response 1 Using the SMS menus select another adapter from which to boot the operating system and reboot the system 2 Attempt to reboot the system 3 Go to Boot problem resolution BA07XXXX Explanation self configuring SCSI device SCSD controller failure Response 1 Reboot the server 2 Search RETAIN tips and the firmware change history for the reference code to determine the r...

Page 221: ...RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA09000A Explanation There was a vendor specification error Response 1 Check the vendor specification for additional information 2 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actio...

Page 222: ...ermine the recommended actions If a firmware update is needed see Updating the firmware BA09000F Explanation Media is not present Response 1 Insert new media with the correct format 2 Reboot the server 3 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA090010 Explanation The req...

Page 223: ...e reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA120001 Explanation On an undetermined SCSD device test unit ready failed hardware error Response 1 Troubleshoot the SCSD devices 2 Verify that the SCSD cables and devices are properly plugged Correct any problems that are found 3 Replace the SCSD cables and devices 4 Search RETAIN tips ...

Page 224: ...mware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA120010 Explanation Failed to generate the SAS device physical location code The event log entry has the details Response 1 Reboot the server 2 Reboot the server 3 Search RETAIN tips and the firmware change history for the reference code to determine the recomm...

Page 225: ...re update is needed see Updating the firmware BA130013 Explanation USB CD ROM in the media tray bootable media is missing from the drive Response 1 Insert a bootable CD in the drive and retry the operation 2 Retry the operation 3 Reboot the server 4 Troubleshoot the media tray and CD ROM drive 5 Replace the USB CD or DVD drive 6 Search RETAIN tips and the firmware change history for the reference ...

Page 226: ...hardware error Response 1 Troubleshoot the SCSD devices 2 Verify that the SCSD cables and devices are properly plugged Correct any problems that are found 3 Replace the SCSD cables and devices 4 If the problem persists Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA140002 Expl...

Page 227: ... problem persists Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA150001 Explanation PCI Ethernet BNC RJ 45 or PCI Ethernet AUI RJ 45 adapter internal wrap test failure Response Replace the adapter specified by the location code BA151001 Explanation 10 100 Mbps Ethernet PCI ada...

Page 228: ...e reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA154020 Explanation The required open firmware property was not found Response 1 Reboot the server 2 Check for server firmware updates install the updates if available 3 If the problem persists Search RETAIN tips and the firmware change history for the reference code to determine the rec...

Page 229: ...rt or queue Response 1 Reboot the server 2 Check for server firmware updates install the updates if available 3 If the problem persists Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA154070 Explanation The receive operation failed Response 1 Reboot the server 2 Check for serve...

Page 230: ...tes if available 3 If the problem persists Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA170202 Explanation The firmware was unable to expand the target partition writing event log entry Response 1 Reboot the server 2 Check for server firmware updates install the updates if a...

Page 231: ...he firmware BA170220 Explanation Unable to write a variable value to NVRAM due to lack of free memory in NVRAM Response 1 Reduce the number of partitions if possible to add more NVRAM memory to this partition 2 Reboot the server 3 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware B...

Page 232: ...PCI probe error the bridge is in a freeze state Response 1 Reboot the server 2 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA180011 Explanation PCI bridge probe error the bridge is not usable Response 1 Reboot the server 2 Search RETAIN tips and the firmware change history fo...

Page 233: ...e PCI adapter card 2 Check for adapter firmware updates install the updates if available 3 Check for server firmware updates install the updates if available 4 Replace the PCI adapter card 5 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA180100 Explanation The FDDI adapter Fco...

Page 234: ...install the updates if available 3 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA201003 Explanation The firmware failed to handshake properly with the serial interface Response 1 Reboot the server 2 Check for server firmware updates install the updates if available 3 Search R...

Page 235: ... reported with the error points to an adapter check for adapter firmware updates 2 Apply any available updates 3 Check for server firmware updates 4 Apply any available updates 5 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA210004 Explanation An open firmware stack depth ass...

Page 236: ...nus Response 1 Reboot the server 2 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA210020 Explanation I O configuration exceeded the maximum size allowed by partition firmware Response 1 Increase the logical memory block size to 256 MB and restart the server 2 Reboot the server...

Page 237: ...ion failure between partition firmware and the hypervisor There was a failing return code with the lpevent acknowledgement from the hypervisor Response 1 Review the event log for errors that occurred around the time of this error 2 Correct any errors that are found and reboot the server 3 If the problem persists Search RETAIN tips and the firmware change history for the reference code to determine...

Page 238: ...ng system is authorized to update the firmware If the system is running multiple partitions verify that this partition has service authority BA278004 Explanation An invalid firmware update lid was requested Response Download a new firmware update image and retry the update BA278005 Explanation Failed to flash a firmware update lid Response Download a new firmware update image and retry the update ...

Page 239: ...ware errors that are found 3 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA280000 Explanation RTAS discovered an invalid operation that may cause a hardware error Response 1 Reboot the server 2 Check for server firmware updates install the updates if available 3 Search RETAIN...

Page 240: ...ates install the updates if available 3 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA310020 Explanation An invalid SRC history was obtained Response 1 Reboot the server 2 Check for server firmware updates install the updates if available 3 Search RETAIN tips and the firmware...

Page 241: ...ck for server firmware updates install the updates if available 3 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA330003 Explanation Memory allocation error Response 1 Reboot the server 2 Check for server firmware updates install the updates if available 3 Search RETAIN tips an...

Page 242: ...ode to determine the recommended actions If a firmware update is needed see Updating the firmware BA340003 Explanation An internal firmware error occurred unable to allocate memory for the open fabric manager location code mapping data Response 1 Reboot the server 2 Check for server firmware updates install the updates if available 3 Search RETAIN tips and the firmware change history for the refer...

Page 243: ...mmended actions If a firmware update is needed see Updating the firmware BA340007 Explanation An internal firmware error occurred the open fabric manager system initiator capability data was corrupted Response 1 Reboot the server 2 Check for server firmware updates install the updates if available 3 Search RETAIN tips and the firmware change history for the reference code to determine the recommen...

Page 244: ...rmware update is needed see Updating the firmware BA340011 Explanation Assignment of the fabric ID to the I O adapter failed Response 1 Reboot the server 2 Check for server firmware updates install the updates if available 3 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA34002...

Page 245: ...ints When you turn on the compute node the power on self test POST performs a series of tests to check the operation of the compute node components Use the management module to view progress codes that offer information about the stages involved in powering on and performing an initial program load IPL Progress codes do not indicate an error although in some cases the compute node can pause indefi...

Page 246: ...de to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C1001F00 Explanation Pre standby starting initial transition file Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is ...

Page 247: ...ps and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C1009X01 Explanation Hardware object manager HOM the can continue flag is being cleared Response 1 Search RETAIN tips and the firmware change history for the...

Page 248: ...ps and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C1009X10 Explanation Hardware object manager HOM initialize HOM Response 1 Search RETAIN tips and the firmware change history for the reference code to deter...

Page 249: ...TAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C1009X24 Explanation Asset protection IPL step in progress Response 1 Search RETAIN tips and the firmware change history for the reference code to det...

Page 250: ...history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C1009X39 Explanation Processor L2 line delete in progress Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a...

Page 251: ...ips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C1009X46 Explanation Processor initialization step in progress Response 1 Search RETAIN tips and the firmware change history for the reference code to deter...

Page 252: ... the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C1009X58 Explanation Processor SCOM initialization step in progress Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a ...

Page 253: ...s and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C1009X66 Explanation Concurrent initialization in progress Response 1 Search RETAIN tips and the firmware change history for the reference code to determine t...

Page 254: ...change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C1009X78 Explanation ASIC check rings being set up Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a...

Page 255: ... history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C1009X88 Explanation ASIC long scan initialization in progress Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the recommended action...

Page 256: ...ry for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C1009X98 Explanation ASIC wrap test in progress Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware updat...

Page 257: ... firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C1009XA8 Explanation ASIC random data test in progress Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the recommende...

Page 258: ... history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C1009XB9 Explanation PSI diagnostic step in progress Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a fir...

Page 259: ...firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C1009XC8 Explanation Start processor runtime diagnostics PRD step in progress Response 1 Search RETAIN tips and the firmware change history for the reference code to de...

Page 260: ...e reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C103A2XX Explanation Hypervisor data areas are being built in server storage Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions...

Page 261: ...ory for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C11120FF Explanation Power on completed Standby PowerOnTransition transition file primary Response 1 Search RETAIN tips and the firmware change history for the reference code to determine ...

Page 262: ...ing system code continues the IPL The virtual service processor can start a variety of operating systems Some codes are specific to an operating system and therefore do not apply to all operating systems The C2xxyyyy progress codes below are the progress codes that might be displayed during the power on self test POST along with suggested actions to take if the system hangs on the progress code On...

Page 263: ...ace the system board as described in Replacing the system board and chassis assembly C2001200 Explanation Checking if startup is allowed Response 1 Go to Recovering the system firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C20012FF Explanation Partition startup is allowed to proceed Response 1 Go to Recovering the system firmware 2 Replace the s...

Page 264: ...ibed in Replacing the system board and chassis assembly C20014FF Explanation Startup parameters initialized successfully Response 1 Go to Recovering the system firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C2002100 Explanation Power on racks Response 1 Go to Recovering the system firmware 2 Replace the system board as described in Replacing the...

Page 265: ...tem board as described in Replacing the system board and chassis assembly C20022FF Explanation End acquiring slot locks Response 1 Go to Recovering the system firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C2002300 Explanation Begin acquiring VIO slot locks Response 1 Go to Recovering the system firmware 2 Replace the system board as described i...

Page 266: ...eplacing the system board and chassis assembly C2002500 Explanation Begin power on VIO slots Response 1 Go to Recovering the system firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C20025FF Explanation End powering on VIO slots Response 1 Go to Recovering the system firmware 2 Replace the system board as described in Replacing the system board and...

Page 267: ...place the system board as described in Replacing the system board and chassis assembly C2003150 Explanation Sending ISL command to bus unit Response 1 Go to Recovering the system firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C20031FF Explanation Waiting for ISL command completion Response 1 Go to Recovering the system firmware 2 Replace the sys...

Page 268: ...acing the system board and chassis assembly C2004100 Explanation Waiting for load source device to enlist Response 1 Go to Recovering the system firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C2004200 Explanation Load source device has enlisted Response 1 Go to Recovering the system firmware 2 Replace the system board as described in Replacing t...

Page 269: ...e the system board as described in Replacing the system board and chassis assembly C2006010 Explanation Locating next LID information on the load source Response 1 Go to Recovering the system firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C2006020 Explanation Verifying LID information Response 1 Go to Recovering the system firmware 2 Replace the...

Page 270: ...eplacing the system board and chassis assembly C2006100 Explanation LID load completed successfully Response 1 Go to Recovering the system firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C2006200 Explanation Loading raw kernel memory image Response 1 Go to Recovering the system firmware 2 Replace the system board as described in Replacing the sys...

Page 271: ...as described in Replacing the system board and chassis assembly C20080A0 Explanation End transfer VIO slot locks to partition Response 1 Go to Recovering the system firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C20080FF Explanation Hypervisor low level session manager object is ready Response 1 Go to Recovering the system firmware 2 Replace the...

Page 272: ...he system board and chassis assembly C2008130 Explanation Begin associate of system ports Response 1 Go to Recovering the system firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C2008138 Explanation Associating system ports to the partition Response 1 Go to Recovering the system firmware 2 Replace the system board as described in Replacing the sys...

Page 273: ... operating system code or hardware configuration The Systems Hardware Information center at http publib boulder ibm com infocenter powersys v3r1m5 index jsp describes IPL status progress codes C3yx C500 C5yx C600 and C6xx C7xxyyyy compute node firmware IPL status checkpoints A compute node that stalls during an initial program load IPL of the compute node firmware indicates a problem with the comp...

Page 274: ... progress codes that might be displayed during the power on self test POST along with suggested actions to take if the system hangs on the progress code Only when you experience a hang condition should you take any of the actions described for a progress code If the system hangs on a progress code follow the suggested actions in the order in which they are listed until the problem is solved If an ...

Page 275: ...2 Replace the system board as described in Replacing the system board and chassis assembly CA000038 Explanation Attempting to exchange virtual continue events Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA000040 Explanation Attempting to obtain RTAS firmware details Response 1 Go to Checkout procedure 2 Replace the ...

Page 276: ...heckout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA000090 Explanation Open firmware package corrupted phase 1 Response 1 Reboot the server 2 If the problem persists a Go to Checkout procedure b Replace the system board as described in Replacing the system board and chassis assembly CA000091 Explanation Attempting to load the second pass o...

Page 277: ...ckout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00D003 Explanation PCI probing complete Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00D004 Explanation Beginning of install console loading GUI package Response 1 Go to Checkout procedure 2 Replace the syst...

Page 278: ...Explanation First pass open firmware initialization complete control returned to initialization firmware Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00D012 Explanation Second pass open firmware initialization complete control returned to initialization firmware Response 1 Go to Checkout procedure 2 Replace the sys...

Page 279: ... RTAS node Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E102 Explanation Load and initialize RTAS Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E105 Explanation Transfer control to operating system normal mode boot Response Go to...

Page 280: ...ree Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E131 Explanation Create root node properties Response 1 Reboot the server 2 If the problem persists a Go to Checkout procedure b Replace the system board as described in Replacing the system board and chassis assembly CA00E134 Explanation Create memory node Respons...

Page 281: ...onse 1 Reboot the server 2 If the problem persists a Go to Checkout procedure b Replace the system board as described in Replacing the system board and chassis assembly CA00E138 Explanation Create options node Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E139 Explanation Create aliases node and system aliases Res...

Page 282: ...1 Reboot the server 2 If the problem persists a Go to Checkout procedure b Replace the system board as described in Replacing the system board and chassis assembly CA00E140 Explanation Loading operating system Response Go to Boot problem resolution CA00E141 Explanation Synchronizing the operating system bootlist to the management module bootlist Response 1 Reboot the server 2 If the problem persis...

Page 283: ...n Replacing the system board and chassis assembly CA00E149 Explanation Create boot manager node Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E14C Explanation Create terminal emulator node Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly...

Page 284: ...ed in Replacing the system board and chassis assembly CA00E154 Explanation Create PCI bridge node Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E155 Explanation Probing PCI bridge secondary bus Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis ass...

Page 285: ...ing the system board and chassis assembly CA00E172 Explanation First pass of PCI device probe Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E174 Explanation Establishing host connection Response 1 Verify that v The bootp server is correctly configured then retry the operation v The network connections are correct ...

Page 286: ...ard and chassis assembly CA00E177 Explanation Transfer failure due to TFTP error condition Response 1 Verify that v The bootp server is correctly configured then retry the operation v The network connections are correct then retry the operation 2 If the problem persists a Go to Checkout procedure b Replace the system board as described in Replacing the system board and chassis assembly CA00E178 Ex...

Page 287: ...g to enact changes that were specified in ibm client architecture support Response Go to Boot problem resolution CA00E199 Explanation The system is rebooting to enact changes that were specified in the boot image ELF header Response 1 Verify that v The bootp server is correctly configured then retry the operation v The network connections are correct then retry the operation 2 If the problem persi...

Page 288: ...Explanation User requested boot to open firmware prompt using keyboard entry Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E1A2 Explanation User requested boot using default service mode boot list using keyboard entry Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the syst...

Page 289: ...board as described in Replacing the system board and chassis assembly CA00E1A7 Explanation User requested boot using customized service mode boot list Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E1AA Explanation System boot check for NVRAM settings Response 1 Go to Checkout procedure 2 Replace the system board a...

Page 290: ...d in Replacing the system board and chassis assembly CA00E1AF Explanation System booted to SMS utilities menu using NVRAM settings Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E1B1 Explanation System booting system directed boot device repair Response 1 Go to Checkout procedure 2 Replace the system board as descr...

Page 291: ...m board as described in Replacing the system board and chassis assembly CA00E1D0 Explanation Create PCI self configuring SCSI device SCSD node Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E1D3 Explanation Create SCSD block device node SD Response 1 Go to Checkout procedure 2 Replace the system board as described ...

Page 292: ...oblem persists a Go to Checkout procedure b Replace the system board as described in Replacing the system board and chassis assembly CA00E1F0 Explanation Start out of box experience Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E1F1 Explanation Start self test sequence on one or more devices Response 1 Go to Check...

Page 293: ...Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E1F6 Explanation Determine boot device sequence Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E1F7 Explanation No boot image located Response Go to Boot problem resolution CA00E1F8 Explanation Build bo...

Page 294: ...ttached devices Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E1FC Explanation Build boot device list for SSA adapters The location code of the SSA adapter being scanned is also displayed Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly ...

Page 295: ...ut procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E442 Explanation Validate NVRAM partitions Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E443 Explanation Generate NVRAM configuration variable dictionary words Response 1 Go to Checkout procedure 2 Replace ...

Page 296: ...cing the system board and chassis assembly CA00E820 Explanation Initializing lpevent Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E830 Explanation Initializing event scan Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E840 Explana...

Page 297: ...ce the system board as described in Replacing the system board and chassis assembly CA00E865 Explanation Initializing VPD Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E870 Explanation Initializing pfds memory manager Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the syst...

Page 298: ...ribed in Replacing the system board and chassis assembly CA00E885 Explanation Initializing set power level Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E886 Explanation Initializing exit2c Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembl...

Page 299: ...he system board and chassis assembly CA060203 Explanation An alias was modified or created Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA26FFFF Explanation An extended item was required for lpevent to complete Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board a...

Page 300: ...9FD and CA2799FF are not alternating and you must perform the following procedure 1 Shut down the server 2 Restart the server using the permanent boot image as described in Starting the PERM image 3 Use the Update and Manage System Flash menu to reject the temporary image CA2799FF Explanation A firmware update module is being written Response This checkpoint alternates in the control panel with CA...

Page 301: ...s codes that might be displayed during the power on self test POST along with suggested actions to take if the system hangs on the progress code Only when you experience a hang condition should you take any of the actions described for a progress code If the system hangs on a progress code follow the suggested actions in the order in which they are listed until the problem is solved If an action s...

Page 302: ...ribed in Replacing the system board and chassis assembly D1041XXX Explanation Dump dump header entry header Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly D1051XXX Explanation Dump core file for failing component Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board a...

Page 303: ...procedure 2 Replace the system board as described in Replacing the system board and chassis assembly D1111XXX Explanation Dump opt p0 Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly D1121XXX Explanation Dump opt p1 Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board ...

Page 304: ...stem board and chassis assembly D1171XXX Explanation Dump registry l command Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly D1181XXX Explanation Dump all core core files Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly D1191XXX Explanation Du...

Page 305: ...dure 2 Replace the system board as described in Replacing the system board and chassis assembly D11D1XXX Explanation Dump environment Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly D1231XXX Explanation Dump update dump headers Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the ...

Page 306: ... assembly D1281XXX Explanation Dump output the calculated CRC1 dump headers Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly D1291XXX Explanation Dump output the calculated CRC2 data and data headers Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis asse...

Page 307: ...Replace the system board as described in Replacing the system board and chassis assembly D12E1XXX Explanation Remove core core Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly D12F1XXX Explanation Display beginning SRC to panel Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the s...

Page 308: ...bed in Replacing the system board and chassis assembly D1391XXX Explanation Check for valid dump sequence Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly D13A1XXX Explanation Get dump identity sequence Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis a...

Page 309: ...ggested actions to take if the system hangs on the progress code Only when you experience a hang condition should you take any of the actions described for a progress code If the system hangs on a progress code follow the suggested actions in the order in which they are listed until the problem is solved If an action solves the problem you can stop performing the remaining actions See Chapter 7 Pa...

Page 310: ...bed in Replacing the system board and chassis assembly D1XX3Y06 Explanation Get CFAM Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly D1XX3Y07 Explanation Put SCOM Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly D1XX3Y08 Explanation Send comma...

Page 311: ...ystem board as described in Replacing the system board and chassis assembly D1XX3Y0C Explanation Get JTAG register Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly D1XX3Y0D Explanation Stop clocks without quiescing Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board a...

Page 312: ... experience a hang condition should you take any of the actions described for a progress code If the system hangs on a progress code follow the suggested actions in the order in which they are listed until the problem is solved If an action solves the problem you can stop performing the remaining actions See Chapter 7 Parts listing for IBM Flex System p260 and p460 Compute Nodes on page 97 to dete...

Page 313: ...r four digits a hyphen and three or four digits after the hyphen SRNs can be viewed using the AIX diagnostics or the Linux service aid diagela if it is installed Note The diagela service aid is part of the Linux service aids for hardware diagnostics The service aids are separate from the operating system and are available for download from the Service and productivity tools for Linux systems site ...

Page 314: ...t three digits of the SRN 3 Suspect the device adapter or device itself Response Failing Item v FFC_711 101 712 Explanation The system hung while trying to configure an unknown resource 1 Run the stand alone diagnostics problem determination procedure 2 If the problem remains refer to Failing function codes to find the FFC that matches the last three digits of the SRN 3 Suspect the device adapter ...

Page 315: ...3 Suspect the device adapter or device itself Response Failing Item v FFC_715 101 716 Explanation The system hung while trying to configure an unknown resource 1 Run the stand alone diagnostics problem determination procedure 2 If the problem remains refer to Failing function codes to find the FFC that matches the last three digits of the SRN 3 Suspect the device adapter or device itself Response ...

Page 316: ... device itself Response Failing Item v FFC_719 101 720 Explanation The system hung while trying to configure an unknown resource 1 Run the stand alone diagnostics problem determination procedure 2 If the problem remains refer to Failing function codes to find the FFC that matches the last three digits of the SRN 3 Suspect the device adapter or device itself Response Failing Item v FFC_720 101 721 ...

Page 317: ...3 Suspect the device adapter or device itself Response Failing Item v FFC_723 101 724 Explanation The system hung while trying to configure an unknown resource 1 Run the stand alone diagnostics problem determination procedure 2 If the problem remains refer to Failing function codes to find the FFC that matches the last three digits of the SRN 3 Suspect the device adapter or device itself Response ...

Page 318: ...e Response Failing Item v FFC_210 v FFC_227 103 151 Explanation The time of day battery failed 1 Go to Removing the battery to start the battery replacement procedure 2 Go to Installing the battery to complete the procedure Response Failing Item v FFC_151 109 200 Explanation The system crashed while you running it 1 Go to Performing the checkout procedure 2 If the 8 digit error and location codes ...

Page 319: ...digits of the SRN Response Failing Item v FFC_812 v FFC_XXX 110 922 Explanation The system halted while diagnostics were executing Go to Performing the checkout procedure or problem resolution Note xxx corresponds to the last three digits of the SRN Response Failing Item v FFC_812 v FFC_XXX 110 923 Explanation The system halted while diagnostics were executing Go to Performing the checkout procedu...

Page 320: ... corresponds to the last three digits of the SRN Response Failing Item v FFC_812 v FFC_XXX 110 926 Explanation The system halted while diagnostics were executing Go to Performing the checkout procedure or problem resolution Note xxx corresponds to the last three digits of the SRN Response Failing Item v FFC_812 v FFC_XXX 110 935 Explanation The system halted while diagnostics were executing Use th...

Page 321: ...cedure Response 111 78C Explanation PCI adapter I O bus problem Go to Performing the checkout procedure Perform Solving undetermined problems Response Failing Item v FFC_227 111 999 Explanation System does not perform a soft reset Go to Performing the checkout procedure Response Failing Item v FFC_210 650 XXX Explanation Disk drive configuration failed Replace the FRU identified by diagnostics Res...

Page 322: ...iate memory modules Response 652 610 Explanation A non critical error has been detected CPU internal error Schedule deferred maintenance Go to Performing the checkout procedure Response Failing Item v FFC_210 652 611 Explanation A non critical error has been detected CPU internal cache or cache controller error Schedule deferred maintenance Go to Performing the checkout procedure Response Failing ...

Page 323: ...ion A non critical error has been detected I O expansion bus parity error Schedule deferred maintenance Go to Performing the checkout procedure Response Failing Item v FFC_307 652 631 Explanation A non critical error has been detected I O expansion bus time out error Schedule deferred maintenance Go to Performing the checkout procedure Response Failing Item v FFC_307 652 632 Explanation A non crit...

Page 324: ...ed correctable error threshold exceeded Schedule deferred maintenance Go to Performing the checkout procedure Response Failing Item v FFC_302 652 665 Explanation A non critical error has been detected correctable error threshold exceeded Schedule deferred maintenance Go to Performing the checkout procedure Response Failing Item v FFC_303 652 666 Explanation A non critical error has been detected c...

Page 325: ...tical error has been detected correctable error threshold exceeded Schedule deferred maintenance Go to Performing the checkout procedure Response Failing Item v FFC_2CC 652 731 Explanation A non critical error has been detected intermediate or system bus address parity error Schedule deferred maintenance Go to Performing the checkout procedure Response Failing Item v FFC_2C8 652 732 Explanation A ...

Page 326: ...rocedure Response Failing Item v FFC_2C8 v FFC_292 652 735 Explanation A non critical error has been detected intermediate or system bus time out error Schedule deferred maintenance Go to Performing the checkout procedure Response Failing Item v FFC_2D2 v FFC_292 652 736 Explanation A non critical error has been detected intermediate or system bus time out error Schedule deferred maintenance Go to...

Page 327: ... Go to Performing the checkout procedure Response Failing Item v FFC_2D2 v FFC_292 652 773 Explanation A non critical error has been detected intermediate or system bus data parity error Schedule deferred maintenance Go to Performing the checkout procedure Response Failing Item v FFC_227 652 88X Explanation The CEC or SPCN reported a non critical error 1 Schedule deferred maintenance 2 Refer to th...

Page 328: ... for this SRN Response 814 112 Explanation The NVRAM test failed Go to Performing the checkout procedure Response Failing Item v FFC_814 814 113 Explanation The VPD test failed Go to Performing the checkout procedure Response Failing Item v FFC_221 814 114 Explanation I O Card NVRAM test failed Go to Performing the checkout procedure Response Failing Item v FFC_814 815 100 Explanation The floating...

Page 329: ...essor failure Go to Performing the checkout procedure Response Failing Item v FFC_815 v FFC_7C0 815 201 Explanation Processor has a status of failed Processors with a failed status are deconfigured and therefore cannot be tested or used by the system Go to Performing the checkout procedure Response Failing Item v FFC_815 817 123 Explanation The I O planar time of day clock test failed Go to Perfor...

Page 330: ... procedure Response Failing Item v FFC_817 817 212 Explanation The battery is low Go to Performing the checkout procedure Response Failing Item v FFC_151 817 213 Explanation The real time clock is not running Go to Performing the checkout procedure Response Failing Item v FFC_817 817 215 Explanation Time of day clock not running test failed Go to Performing the checkout procedure Response Failing ...

Page 331: ...r test failed Go to Performing the checkout procedure Response 887 103 Explanation Local RAM test failed Go to Performing the checkout procedure Response Failing Item v FFC_887 887 104 Explanation Vital Product Data VPD failed Go to Performing the checkout procedure Response Failing Item v FFC_887 887 105 Explanation LAN coprocessor internal tests failed Go to Performing the checkout procedure Res...

Page 332: ...onse Failing Item v FFC_887 887 109 Explanation External loopback parity tests failed Go to Performing the checkout procedure Response Failing Item v FFC_887 887 110 Explanation External loopback fairness test failed Go to Performing the checkout procedure Response Failing Item v FFC_887 887 111 Explanation External loopback fairness and parity tests failed Go to Performing the checkout procedure ...

Page 333: ...C_887 887 114 Explanation Ethernet loopback twisted pair fairness test failed Go to Performing the checkout procedure Response Failing Item v FFC_887 887 115 Explanation External loopback twisted pair fairness and parity tests failed Go to Performing the checkout procedure Response Failing Item v FFC_887 887 116 Explanation Twisted pair wrap data failed Go to Performing the checkout procedure Resp...

Page 334: ...the checkout procedure Response Failing Item v FFC_887 887 121 Explanation Ethernet transceiver test failed Go to Performing the checkout procedure Response Failing Item v FFC_B08 887 122 Explanation Ethernet 10 base 2 transceiver test failed Go to Performing the checkout procedure Response Failing Item v FFC_B09 887 123 Explanation Internal loopback test failed Go to Performing the checkout proce...

Page 335: ... failed Go to Performing the checkout procedure Response Failing Item v FFC_887 887 203 Explanation Vital Product Data test failed Go to Performing the checkout procedure Response Failing Item v FFC_887 887 209 Explanation RJ 45 converter test failed Go to Performing the checkout procedure Response Failing Item v FFC_887 887 304 Explanation Coprocessor internal test failed Go to Performing the che...

Page 336: ...dure Response Failing Item v FFC_887 887 319 Explanation Software device driver indicates a hardware failure Go to Performing the checkout procedure Response Failing Item v FFC_887 887 400 Explanation Fuse test failed Go to Performing the checkout procedure Response Failing Item v FFC_887 887 401 Explanation Circuit breaker for Ethernet test failed Go to Performing the checkout procedure Response ...

Page 337: ...on The system hung while trying to configure the InfiniBand Communication Manager This problem may be attributed to software Report this problem to the AIX Support Center Response 101 2021 Explanation The system hung while trying to configure the InfiniBand TCP IP Interface This problem may be attributed to software Report this problem to the AIX Support Center Response 101 XXXX Explanation The sy...

Page 338: ... codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_252B 252B 710 Explanation Permanent adapter failure 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response F...

Page 339: ...rogram 3 Replace the system board Response Failing Item v FFC_252B 252B 714 Explanation Temporary adapter failure 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_252B 252B 715 Explanation Temporary adapter failu...

Page 340: ...ror was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_252B v FFC_293 252B 718 Explanation Temporary PCI bus error detected by adapter 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any pa...

Page 341: ...the diagnostic program 3 Replace the system board Response Failing Item v FFC_252B 252B 721 Explanation Temporary adapter detected device bus failure 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_252B 252B 722...

Page 342: ...tem v FFC_254E v FFC_221 254E 601 Explanation Error log analysis indicates adapter failure Go to Performing the checkout procedure Response Failing Item v FFC_254 254E 602 Explanation Error log analysis indicates an error attention condition Go to Performing the checkout procedure Response Failing Item v FFC_254 254E 603 Explanation Error log analysis indicates that the microcode could not be load...

Page 343: ...4E 606 Explanation Error log analysis indicates adapter failure Go to Performing the checkout procedure Response Failing Item v FFC_254 254E 701 Explanation Error log analysis indicates permanent adapter failure Go to Performing the checkout procedure Response Failing Item v FFC_254E v FFC_221 254E 702 Explanation Error log analysis indicates permanent adapter failure is reported on the other port...

Page 344: ...icates adapter 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_256D 256D 602 Explanation Error log analysis indicates an error attention condition 1 Check the BladeCenter management module event log If an error ...

Page 345: ... program 3 Replace the system board Response Failing Item v FFC_256D v FFC_210 256D 605 Explanation Error Log Analysis indicates permanent adapter failure is reported on the other port of this adapter 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the sys...

Page 346: ...e other port of this adapter 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_256D v FFC_221 25C4 201 Explanation Configuration error Go to Performing the checkout procedure Response Failing Item v FFC_25C4 25C4 ...

Page 347: ...esponse Failing Item v FFC_25C4 2604 102 Explanation Reset Test failure for the Fibre Channel adapter card Replace the 4Gb Fibre Channel Adapter card Response Failing Item v FFC_2604 2604 103 Explanation Register Test failure for the Fibre Channel adapter card Replace the 4Gb Fibre Channel Adapter card Response Failing Item v FFC_2604 2604 104 Explanation SRAM Test failure for the Fibre Channel ad...

Page 348: ...lure on the bus for the Fibre Channel adapter card Go to Performing the checkout procedure Response Failing Item v FFC_2604 v FFC_221 2604 110 Explanation Enhanced Error Handling Failure on the Fibre Channel adapter card Replace the 4Gb Fibre Channel Adapter card Response Failing Item v FFC_2604 2604 201 Explanation Configuration Register Test Failure for the Fibre Channel adapter card Go to Perfo...

Page 349: ...n for the Fibre Channel adapter card Go to Performing the checkout procedure Response Failing Item v FFC_2604 v FFC_221 2604 701 Explanation Error Log Analysis indicates that the adapter self test failed for the Fibre Channel adapter card Go to Performing the checkout procedure Response Failing Item v FFC_2604 2604 703 Explanation Error Log Analysis indicates that an unknown adapter error has occu...

Page 350: ...e Fibre Channel adapter card This adapter was successfully taken off line It will remain off line until reconfigured or the system is rebooted This adapter must be replaced and not brought back on line Failure to adhere to this action could result in data being read or written incorrectly or in the loss of data Response Failing Item v FFC_2604 2604 XXX Explanation Generic reference for 4Gb Fibre C...

Page 351: ...l Wrap Test failure for the Fibre Channel adapter card Replace the 8Gb PCIe Fibre Channel Expansion Card Response Failing Item v FFC_2607 2607 106 Explanation Gigabit Link Module GLM Wrap Test failure for the Fibre Channel adapter card Replace the 8Gb PCIe Fibre Channel Expansion Card Response Failing Item v FFC_2607 2607 108 Explanation Enhanced Error Handling Failure on the bus for the Fibre Cha...

Page 352: ...Wrap Test Failure for the Fibre Channel adapter card Replace the 8Gb PCIe Fibre Channel Expansion Card Response Failing Item v FFC_2607 2607 204 Explanation DMA Test Failure for the Fibre Channel adapter card Go to Performing the checkout procedure Response Failing Item v FFC_2607 v FFC_221 2607 205 Explanation Error on Read Write Operation for the Fibre Channel adapter card Go to Performing the c...

Page 353: ...em v FFC_2607 2607 705 Explanation Error Log Analysis indicates that a parity error has been detected for the Fibre Channel adapter card The adapter must be replaced immediately Failure to do so could result in data being read or written incorrectly Response Failing Item v FFC_2607 2607 706 Explanation Error Log Analysis indicates that a fatal hardware error has occurred for the Fibre Channel adap...

Page 354: ...nel Adapter Response Failing Item v FFC_2624 2624 103 Explanation Loop back test failure Replace the 4X PCI E DDR InfiniBand Host Channel Adapter Response Failing Item v FFC_2624 2624 201 Explanation Loop back test failure Do the following steps one at a time in order and rerun the test after each step 1 Reseat the cable 2 Replace the cable 3 Verify that the network is functional 4 Verify that the...

Page 355: ...iled due to an internal error Replace the 4X PCI E DDR InfiniBand Host Channel Adapter Response Failing Item v FFC_2624 2624 702 Explanation Error Log Analysis indicates that this adapter has failed due to a failure with the uplink interface used to connect this device to the host processor Replace the 4X PCI E DDR InfiniBand Host Channel Adapter Response Failing Item v FFC_2624 2624 703 Explanati...

Page 356: ...624 2624 706 Explanation Error Log Analysis indicates that this adapter has failed due to a memory error Replace the 4X PCI E DDR InfiniBand Host Channel Adapter Response Failing Item v FFC_2624 2624 XXX Explanation Generic reference for 4X PCI E DDR InfiniBand Host Channel Adapter Go to Performing the checkout procedure Response Failing Item v FFC_2624 2625 101 Explanation Configuration failure R...

Page 357: ...the test after each step 1 Reseat the cable 2 Replace the cable 3 Verify that the network is functional 4 Verify that the network switch is functional Response Failing Item v CABLE v NETWORK 2625 301 Explanation Loop back test failure Do the following steps one at a time in order and rerun the test after each step 1 Reseat the cable 2 Replace the cable 3 Verify that the network is functional 4 Ver...

Page 358: ...og Analysis indicates that this adapter has failed due to a memory error Replace the 2 port QDR 40 GB S InfiniBand expansion card CFFh Response Failing Item v FFC_2625 2625 704 Explanation Error Log Analysis indicates that this adapter has failed due to a unrecoverable internal parity error Replace the 2 port QDR 40 GB S InfiniBand expansion card CFFh Response Failing Item v FFC_2625 2625 705 Expl...

Page 359: ...he checkout procedure Response Failing Item v FFC_2625 2627 101 Explanation Configuration failure Replace the IBM Flex System IB6132 QDR InfiniBand Adapter Response Failing Item v FFC_2627 2627 102 Explanation Queue pair create failure Replace the IBM Flex System IB6132 QDR InfiniBand Adapter Response Failing Item v FFC_2627 2627 103 Explanation Loop back test failure Replace the IBM Flex System I...

Page 360: ...fy that the network switch is functional 5 Go to Performing the checkout procedure Response Failing Item v CABLE v NETWORK v FFC_2627 2627 701 Explanation Error Log Analysis indicates that this adapter has failed due to an internal error Replace the IBM Flex System IB6132 QDR InfiniBand Adapter Response Failing Item v FFC_2627 2627 702 Explanation Error Log Analysis indicates that this adapter has...

Page 361: ... Failing Item v FFC_2627 2627 705 Explanation Error Log Analysis indicates that this adapter has failed due to a internal error Replace the IBM Flex System IB6132 QDR InfiniBand Adapter Response Failing Item v FFC_2627 2627 706 Explanation Error Log Analysis indicates that this adapter has failed due to a memory error Replace the IBM Flex System IB6132 QDR InfiniBand Adapter Response Failing Item ...

Page 362: ...with error condition Go to Performing the checkout procedure Response Failing Item v FFC_2640 2640 134 Explanation Hardware command or DMA failure Go to Performing the checkout procedure Response Failing Item v FFC_2640 2640 136 Explanation Timeout waiting for controller or drive with no busy status Go to Performing the checkout procedure Response Failing Item v FFC_2640 v FFC_2631 2640 131 2640 1...

Page 363: ...e ready Replace the 300 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_268B 268B 106 Explanation The electronics card test failed Replace the 300 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_268B 268B 108 Explanation The bus test failed Replace the 300 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_268B 268B 110 Explanation The media format is corrupted Replace the 300 GB...

Page 364: ...ation software levels 2 If you do not find a problem call your operating system support person Response Failing Item v FFC_268B 268B 117 Explanation A write protect error occurred Replace the 300 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_268B 268B 118 Explanation A SCSI command time out occurred Replace the 300 GB SFF SAS Hard Disk Drive Run diagnostics again on the drive If the error...

Page 365: ...tware error was caused by a hardware failure Replace the 300 GB SFF SAS Hard Disk Drive Run diagnostics again on the drive If the error repeats replace the 2nd FRU identified by diagnostics Response Failing Item v FFC_268B v FFC_B88 268B 128 Explanation The error log analysis indicates a hardware failure Replace each part reported by the diagnostic program one at a time Run the diagnostic program ...

Page 366: ...ware error occurred Replace the 300 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_268B 268B 134 Explanation The adapter failed to configure Replace each part reported by the diagnostic program one at a time Retry the diagnostic test after each part is replaced If the problem persists replace the next part in the list Response Failing Item v FFC_B88 v SOFTWARE 268B 135 Explanation The devi...

Page 367: ...operating at a higher than recommended temperature 1 Make sure that v The ventilation holes in the blade server bezel are not blocked v The Management Module event log is not reporting any system environmental warnings 2 If the problem remains call IBM support Response Failing Item v FFC_268B 268B 140 Explanation Error log analysis indicates poor signal quality Replace each part reported by the di...

Page 368: ...B SATA Solid State Drive Response Failing Item v FFC_26B4 26B4 105 Explanation The drive did not become ready Replace the 200 GB SATA Solid State Drive Response Failing Item v FFC_26B4 26B4 106 Explanation The electronics card test failed Replace the 200 GB SATA Solid State Drive Response Failing Item v FFC_26B4 26B4 108 Explanation The bus test failed Replace the 200 GB SATA Solid State Drive Res...

Page 369: ...SATA Solid State Drive Response Failing Item v FFC_26B4 26B4 116 Explanation A protocol error 1 Make sure that the firmware of the FRUs shown and the parent adapter are compatible with the diagnostic and application software levels 2 If you do not find a problem call your operating system support person Response Failing Item v FFC_26B4 v FFC_26BD 26B4 117 Explanation A write protect error occurred...

Page 370: ...t Response Failing Item v FFC_26B4 v FFC_26BD 26B4 122 Explanation A SCSI reservation conflict error Replace each part reported by the diagnostic program one at a time Retry the diagnostic test after each part is replaced If the problem persists replace the next part in the list Response Failing Item v FFC_26B4 v FFC_26BD 26B4 124 Explanation A SCSI check condition error occurred Replace each part...

Page 371: ...rted in the original SRN If the problem persists replace the next part in the list Response Failing Item v FFC_26BD v FFC_B88 v FFC_26B4 26B4 129 Explanation Error log analysis indicates a SCSI bus problem Replace each part reported by the diagnostic program one at a time Run the diagnostic program in problem determination mode on each part reported in the original SRN If the problem persists repl...

Page 372: ...is replaced If the problem persists replace the next part in the list Response Failing Item v FFC_B88 v SOFTWARE 26B4 135 Explanation The device failed to configure Replace each part reported by the diagnostic program one at a time Retry the diagnostic test after each part is replaced If the problem persists replace the next part in the list Response Failing Item v SOFTWARE v FFC_26B4 v FFC_26BD v...

Page 373: ...Management Module event log is not reporting any system environmental warnings 2 If the problem remains call IBM support Response 26B4 140 Explanation Error log analysis indicates poor signal quality Replace each part reported by the diagnostic program one at a time Run the diagnostic program in problem determination mode on each part reported in the original SRN If the problem persists replace th...

Page 374: ...SAS Hard Disk Drive Response Failing Item v FFC_26D2 26D2 106 Explanation The electronics card test failed Replace the 600 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_26D2 26D2 108 Explanation The bus test failed Replace the 600 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_26D2 26D2 110 Explanation The media format is corrupted Replace the 600 GB SFF SAS Hard Disk Drive Respon...

Page 375: ...e with the diagnostic and application software levels 2 If you do not find a problem call your operating system support person Response Failing Item v FFC_26D2 26D2 117 Explanation A write protect error occurred Replace the 600 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_26D2 26D2 118 Explanation A SCSI command time out occurred Replace the 600 GB SFF SAS Hard Disk Drive Run diagnostics...

Page 376: ...ware failure Replace the 600 GB SFF SAS Hard Disk Drive Run diagnostics again on the drive If the error repeats replace the 2nd FRU identified by diagnostics Response Failing Item v FFC_26D2 v FFC_B88 26D2 128 Explanation The error log analysis indicates a hardware failure Replace each part reported by the diagnostic program one at a time Run the diagnostic program in problem determination mode on...

Page 377: ...2 Explanation A disk drive hardware error occurred Replace the 600 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_26D2 26D2 134 Explanation The adapter failed to configure Replace each part reported by the diagnostic program one at a time Retry the diagnostic test after each part is replaced If the problem persists replace the next part in the list Response Failing Item v FFC_B88 v SOFTWAR...

Page 378: ...mmended temperature 1 Make sure that v The ventilation holes in the blade server bezel are not blocked v The Management Module event log is not reporting any system environmental warnings 2 If the problem remains call IBM support Response Failing Item v FFC_26D2 26D2 140 Explanation Error log analysis indicates poor signal quality Replace each part reported by the diagnostic program one at a time ...

Page 379: ...d to restart Replace the 900 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_26D7 26D7 105 Explanation The drive did not become ready Replace the 900 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_26D7 26D7 106 Explanation The electronics card test failed Replace the 900 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_26D7 26D7 108 Explanation The bus test failed Replace the ...

Page 380: ...sponse Failing Item v FFC_26D7 26D7 116 Explanation A protocol error 1 Make sure that the firmware of the FRUs shown and the parent adapter are compatible with the diagnostic and application software levels 2 If you do not find a problem call your operating system support person Response Failing Item v FFC_26D7 26D7 117 Explanation A write protect error occurred Replace the 900 GB SFF SAS Hard Dis...

Page 381: ...6D7 122 Explanation A SCSI reservation conflict error Replace the 900 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_26D7 26D7 124 Explanation A SCSI check condition error occurred Replace the 900 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_26D7 26D7 126 Explanation A software error was caused by a hardware failure Replace the 900 GB SFF SAS Hard Disk Drive Run diagnostics again...

Page 382: ...rsists replace the next part in the list Response Failing Item v FFC_B88 v FFC_26D7 26D7 130 Explanation Error log analysis indicates a problem reported by the disk drive s self monitoring function Replace the 900 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_26D7 26D7 132 Explanation A disk drive hardware error occurred Replace the 900 GB SFF SAS Hard Disk Drive Response Failing Item v F...

Page 383: ...ition has occurred on the Send Diagnostic command Replace the 900 GB SFF SAS Hard Disk Drive Run diagnostics again on the drive If the error repeats replace the 2nd FRU identified by diagnostics Response Failing Item v FFC_26D7 v FFC_B88 26D7 138 Explanation Error log analysis indicates that the disk drive is operating at a higher than recommended temperature 1 Make sure that v The ventilation hol...

Page 384: ...sk Drive Response Failing Item v FFC_26D7 2710 101 Explanation Error Log Analysis indicates adapter function failure Replace the Integrated USB Controller Response Failing Item v FFC_2710 2710 601 Explanation Error Log Analysis indicates adapter function failure Replace the Integrated USB Controller Response Failing Item v FFC_2710 2750 201 Explanation Adapter configuration error Replace the PCIe2...

Page 385: ...n Permanent adapter failure Replace the PCIe2 16Gb 2 port FC Mezzanine Adapter Response Failing Item v FFC_2750 2750 604 Explanation Adapter down error Replace the PCIe2 16Gb 2 port FC Mezzanine Adapter Response Failing Item v FFC_2750 2755 201 Explanation Adapter configuration error Replace the PCIe2 16Gb 4 port FC Mezzanine Adapter If the problem persists replace the system board Response Failin...

Page 386: ...pter Response Failing Item v FFC_2755 2755 604 Explanation Adapter down error Replace the PCIe2 16Gb 4 port FC Mezzanine Adapter Response Failing Item v FFC_2755 2770 101 Explanation Configuration failure Replace the IBM Flex System EN4132 2 port 10Gb RoCE Adapter Response Failing Item v FFC_2770 2770 102 Explanation Queue pair create failure Replace the IBM Flex System EN4132 2 port 10Gb RoCE Ada...

Page 387: ...onse Failing Item v CABLE v NETWORK 2770 301 Explanation Loop back test failure Do the following steps one at a time in order and rerun the test after each step 1 Reseat the cable 2 Replace the cable 3 Verify that the network is functional 4 Verify that the network switch is functional 5 Go to Performing the checkout procedure Response Failing Item v CABLE v NETWORK v FFC_2770 2770 601 Explanation...

Page 388: ...the IBM Flex System EN4132 2 port 10Gb RoCE Adapter Response Failing Item v FFC_2770 2770 702 Explanation Error Log Analysis indicates that this adapter has failed due to a failure with the uplink interface used to connect this device to the host processor Replace the IBM Flex System EN4132 2 port 10Gb RoCE Adapter Response Failing Item v FFC_2770 2770 703 Explanation Error Log Analysis indicates ...

Page 389: ...apter Response Failing Item v FFC_2770 2770 706 Explanation Error Log Analysis indicates that this adapter has failed due to a memory error Replace the IBM Flex System EN4132 2 port 10Gb RoCE Adapter Response Failing Item v FFC_2770 2D02 XXX Explanation Generic reference for USB controller adapter system board and chassis assembly Go to Performing the checkout procedure Response Failing Item v FFC...

Page 390: ... determine resolution Response 2D29 101 Explanation Adapter configuration error Replace the PCIe x8 Internal 3Gb SAS Adapter Response Failing Item v FFC_2D29 2D29 710 Explanation Permanent controller error Replace the PCIe x8 Internal 3Gb SAS Adapter Response Failing Item v FFC_2D29 2D29 713 Explanation Controller error Replace the PCIe x8 Internal 3Gb SAS Adapter Response Failing Item v FFC_2D29 ...

Page 391: ...anation EEPROM read error 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E00 2E00 701 Explanation Permanent adapter failure 1 Check the BladeCenter management module event log If an error was recorded by the s...

Page 392: ... Item v FFC_2E10 2E10 602 Explanation Error Log Analysis indicates an Error Attention condition 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E10 2E10 603 Explanation Error Log Analysis indicates that the mic...

Page 393: ...parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E10 2E10 606 Explanation Error Log Analysis indicates adapter failure 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v ...

Page 394: ...rd Response Failing Item v FFC_2E13 v FFC_221 2E13 601 Explanation Error Log Analysis indicates adapter failure 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E13 2E13 602 Explanation Error Log Analysis indica...

Page 395: ...ostic program 3 Replace the system board Response Failing Item v FFC_2E13 2E13 605 Explanation Error Log Analysis indicates permanent adapter failure is reported on the other port of this adapter 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system b...

Page 396: ... management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E13 v FFC_221 2E14 201 Explanation Adapter configuration error 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpo...

Page 397: ... Replace the system board Response Failing Item v FFC_2E14 2E14 603 Explanation Error Log Analysis indicates that the microcode could not be loaded on the adapter 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_...

Page 398: ...e system board Response Failing Item v FFC_2E14 2E14 701 Explanation Error Log Analysis indicates permanent adapter failure 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E14 v FFC_221 2E14 702 Explanation Err...

Page 399: ...e system board Response Failing Item v FFC_2E15 2E15 602 Explanation Error Log Analysis indicates an Error Attention condition 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E15 2E15 603 Explanation Error Log ...

Page 400: ...c program 3 Replace the system board Response Failing Item v FFC_2E15 2E15 606 Explanation Error Log Analysis indicates adapter failure 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E15 2E15 701 Explanation E...

Page 401: ...nation Adapter configuration error Replace the IBM Flex System FC3172 2 port 8Gb FC Adapter If the problem persists replace the system board Response Failing Item v FFC_2E16 v FFC_221 2E16 601 Explanation Error log analysis indicates adapter failure Replace the IBM Flex System FC3172 2 port 8Gb FC Adapter Response Failing Item v FFC_2E16 2E16 602 Explanation Error log analysis indicates an error a...

Page 402: ...ilure is reported on the other port of this adapter Replace the IBM Flex System FC3172 2 port 8Gb FC Adapter Response Failing Item v FFC_2E16 2E16 606 Explanation Error log analysis indicates adapter failure Replace the IBM Flex System FC3172 2 port 8Gb FC Adapter Response Failing Item v FFC_2E16 2E16 701 Explanation Error log analysis indicates permanent adapter failure Replace the IBM Flex Syste...

Page 403: ...board Response Failing Item v FFC_2E21 v FFC_221 2E21 601 Explanation Error Log Analysis indicates adapter failure 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E21 2E21 602 Explanation Error Log Analysis ind...

Page 404: ...tem board Response Failing Item v FFC_2E21 2E21 605 Explanation Error Log Analysis indicates permanent adapter failure is reported on the other port of this adapter 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FF...

Page 405: ...des checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E21 v FFC_221 2E23 101 Explanation Register Test Failure 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Respons...

Page 406: ...Response Failing Item v FFC_2E23 2E23 105 Explanation External Wrap Test Failure 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E23 2E23 106 Explanation External Wrap with IP Checksum Test Failure 1 Check the ...

Page 407: ...ed by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E23 2E23 109 Explanation Network link test failure 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_241 2E23 201 Explanation En...

Page 408: ...tem board Response Failing Item v FFC_2E23 2E23 602 Explanation Error log analysis indicates an EEH error 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E23 2E23 603 Explanation Error log analysis indicates an...

Page 409: ... 8 port 10Gb Converged Adapter If the problem persists replace the system board Response Failing Item v FFC_2E28 v FFC_221 2E28 601 Explanation Adapter taken off line Replace the IBM Flex System CN4058 8 port 10Gb Converged Adapter Response Failing Item v FFC_2E28 2E28 602 Explanation Adapter parity error Replace the IBM Flex System CN4058 8 port 10Gb Converged Adapter Response Failing Item v FFC_...

Page 410: ...221 2E29 601 Explanation Adapter taken off line Replace the IBM Flex System CN4058 8 port 10Gb Converged Adapter Response Failing Item v FFC_2E29 2E29 602 Explanation Adapter parity error Replace the IBM Flex System CN4058 8 port 10Gb Converged Adapter Response Failing Item v FFC_2E29 2E29 603 Explanation Permanent adapter failure Replace the IBM Flex System CN4058 8 port 10Gb Converged Adapter Re...

Page 411: ...33 v FFC_221 2E33 601 Explanation Download firmware error 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E33 2E33 602 Explanation EEPROM read error 1 Check the BladeCenter management module event log If an err...

Page 412: ...e the system board Response Failing Item v FFC_2E34 v FFC_221 2E34 601 Explanation Download firmware error 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E34 2E34 602 Explanation EEPROM read error 1 Check the ...

Page 413: ...the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E35 v FFC_221 2E35 601 Explanation Download firmware error 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E35 2E35 602 Explanation...

Page 414: ...e the system board Response Failing Item v FFC_2E36 v FFC_221 2E36 601 Explanation Download firmware error 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E36 2E36 602 Explanation EEPROM read error 1 Check the ...

Page 415: ...andling failure on bus Replace the IBM Flex System EN4054 4 port 10Gb Ethernet Adapter Response Failing Item v FFC_2E37 2E37 112 Explanation Enhanced Error Handling failure while testing adapter Replace the IBM Flex System EN4054 4 port 10Gb Ethernet Adapter If the problem persists replace the system board Response Failing Item v FFC_2E37 v FFC_221 2E37 140 Explanation DMA read test failed Replace...

Page 416: ...lace the IBM Flex System EN4054 4 port 10Gb Ethernet Adapter Response Failing Item v FFC_2E37 2E37 152 Explanation Internal loopback IP checksum offload test failed Replace the IBM Flex System EN4054 4 port 10Gb Ethernet Adapter Response Failing Item v FFC_2E37 2E37 153 Explanation Internal loopback TCP checksum offload test failed Replace the IBM Flex System EN4054 4 port 10Gb Ethernet Adapter Re...

Page 417: ... test failed Replace the IBM Flex System EN4054 4 port 10Gb Ethernet Adapter If the problem persists replace the system board Response Failing Item v FFC_2E37 v FFC_221 2E37 701 Explanation Adapter hardware error Replace the IBM Flex System EN4054 4 port 10Gb Ethernet Adapter Response Failing Item v FFC_2E37 2E37 702 Explanation EEH service error Replace the IBM Flex System EN4054 4 port 10Gb Ethe...

Page 418: ...ing Item v FFC_2E3D v FFC_221 2E3D 102 Explanation I O Registers Test Failure Replace the IBM Flex System EN2024 4 port 1Gb Ethernet Adapter Response Failing Item v FFC_2E3D 2E3D 103 Explanation NVRAM and Checksum Verification Failure Replace the IBM Flex System EN2024 4 port 1Gb Ethernet Adapter Response Failing Item v FFC_2E3D 2E3D 104 Explanation Adapter Memory Test Failure Replace the IBM Flex...

Page 419: ...E3D v FFC_221 2E3D 601 Explanation Download firmware error Replace the IBM Flex System EN2024 4 port 1Gb Ethernet Adapter Response Failing Item v FFC_2E3D 2E3D 602 Explanation EEPROM read error Replace the IBM Flex System EN2024 4 port 1Gb Ethernet Adapter Response Failing Item v FFC_2E3D 2E3D 701 Explanation Permanent adapter failure Replace the IBM Flex System EN2024 4 port 1Gb Ethernet Adapter ...

Page 420: ...ation Ethernet configuration error Replace the IBM Flex System CN4058 8 port 10Gb Converged Adapter Response Failing Item v FFC_2E52 2E52 607 Explanation EEH error Replace the IBM Flex System CN4058 8 port 10Gb Converged Adapter Response Failing Item v FFC_2E52 2E53 201 Explanation Adapter configuration error Replace the PCIe2 10Gb 8 port FCoe Mezzanine Adapter If the problem persists replace the ...

Page 421: ... get the same SRN use the last three or four digits of the 803 xxx x as the FRU and use general problem resolution If you get no error from the standalone diagnostics you may have a problem with the software contact your support center Note xxxx corresponds to the last three or four digits of the SRN If your 803 xxx x SRN is not listed substitute the last three or four digits of the SRN after the ...

Page 422: ...lace the PCIe x8 Internal 3Gb SAS Adapter Response Failing Item v FFC_2D29 2506 102E Explanation Reallocation failed due to disk out of alternate sectors Go to Performing the checkout procedure Response Failing Item v FFC_722 2506 3002 Explanation Addressed device failed to respond to selection Go to Performing the checkout procedure Response Failing Item v FFC_722 2506 3010 Explanation Disk retur...

Page 423: ...cedure Response 2506 4010 Explanation Configuration error incorrect connection between cascaded enclosures Go to Performing the checkout procedure Response 2506 4020 Explanation Configuration error connections exceed IOA design limits Go to Performing the checkout procedure Response 2506 4030 Explanation Configuration error incorrect multipath connection Go to Performing the checkout procedure Res...

Page 424: ...ckout procedure Response 2506 4100 Explanation Device bus fabric error Go to Performing the checkout procedure Response 2506 4101 Explanation Temporary device bus fabric error Go to Performing the checkout procedure Response 2506 4110 Explanation Unsupported enclosure function detected Go to Performing the checkout procedure Response 2506 4150 Explanation PCI bus error detected by controller Go to...

Page 425: ...ack failure occurred Go to Performing the checkout procedure Response Failing Item v BAT 2506 8009 Explanation Impending Cache Battery Pack failure Go to Performing the checkout procedure Response Failing Item v BAT 2506 8150 Explanation Controller failure Go to Performing the checkout procedure Response Failing Item v FFC_2506 2506 8157 Explanation Temporary controller failure Go to Performing th...

Page 426: ...tion Controller does not support function expected for one or more disks Go to Performing the checkout procedure Response 2506 9010 Explanation Cache data associated with attached disks cannot be found Go to Performing the checkout procedure Response 2506 9011 Explanation Cache data belongs to disks other than those attached Go to Performing the checkout procedure Response 2506 9020 Explanation Tw...

Page 427: ...Explanation Physical location of Disk Array members conflict with another Disk Array Go to Performing the checkout procedure Response 2506 9025 Explanation Incompatible disk installed at degraded disk location in Disk Array Go to Performing the checkout procedure Response 2506 9026 Explanation Previously degraded disk in Disk Array not found at required physical location Go to Performing the check...

Page 428: ...kout procedure Response 2506 9032 Explanation Disk Array is degraded due to missing failed disk Go to Performing the checkout procedure Response 2506 9041 Explanation Background Disk Array parity checking detected and corrected errors Go to Performing the checkout procedure Response 2506 9042 Explanation Background Disk Array parity checking detected and corrected errors on specified disk Go to Pe...

Page 429: ...g from a RAID 10 Disk Array Go to Performing the checkout procedure Response 2506 9061 Explanation One or more disks are missing from a RAID 0 Disk Array Go to Performing the checkout procedure Response 2506 9062 Explanation One or more disks are missing from a RAID 0 Disk Array Go to Performing the checkout procedure Response 2506 9063 Explanation Maximum number of functional Disk Arrays has been...

Page 430: ...nternal media recovery Go to Performing the checkout procedure Response 2506 9082 Explanation Controller detected device error during internal media recovery Go to Performing the checkout procedure Response 2506 9090 Explanation Disk has been modified after last known status Go to Performing the checkout procedure Response 2506 9091 Explanation Incorrect disk configuration change has been detected...

Page 431: ...oblem Perform diagnostics on the device and retry the operation Response Failing Item v FFC_722 2506 FFF6 Explanation Device detected recoverable error Retry the operation Response Failing Item v FFC_722 2506 FFFA Explanation Temporary device bus error Retry the operation Response Failing Item v FFC_722 2506 FFFE Explanation Temporary device bus error Retry the operation Response 2506 FF3D 2506 FF...

Page 432: ...fied by diagnostics Response Failing Item v FFC_722 2D14 3020 Explanation Storage subsystem configuration error Use MAP3150 to determine resolution Response 2D14 3100 Explanation Controller detected device bus interface error Use MAP3150 to determine resolution Response 2D14 3109 Explanation Controller timed out a device command Use MAP3150 to determine resolution Response 2D14 3110 Explanation De...

Page 433: ...ipath connection between controller and enclosure detected Use MAP3144 to determine resolution Response 2D14 4041 Explanation Configuration error incomplete multipath connection between enclosure and device detected Use MAP3146 to determine resolution Response 2D14 4050 Explanation Attached enclosure does not support required multipath function Use MAP3148 to determine resolution Response 2D14 406...

Page 434: ...esponse Failing Item v FFC_2D14 2D14 4160 Explanation PCI bus error detected by controller Replace the system board SAS controller Response Failing Item v FFC_2D14 2D14 7001 Explanation Temporary disk data error Replace the system board SAS controller Response Failing Item v FFC_722 2D14 8150 Explanation Controller failure Replace the system board SAS controller Response Failing Item v FFC_2D14 2D...

Page 435: ...r during configuration discovery Use MAP3190 to determine resolution Response 2D14 9008 Explanation Controller does not support function expected for one or more disks Use MAP3130 to determine resolution Response 2D14 9010 Explanation Cache data associated with attached disks cannot be found Use MAP3120 to determine resolution Response 2D14 9011 Explanation Cache data belongs to disks other than t...

Page 436: ... of Disk Array members conflict with another Disk Array Use MAP3190 to determine resolution Response 2D14 9025 Explanation Incompatible disk installed at degraded disk location in Disk Array Use MAP3110 to determine resolution Response 2D14 9026 Explanation Previously degraded disk in Disk Array not found at required physical location Use MAP3190 to determine resolution Response 2D14 9027 Explanat...

Page 437: ...Disk Array Use MAP3110 to determine resolution Response 2D14 9032 Explanation Disk Array is degraded due to missing failed disk Use MAP3110 to determine resolution Response 2D14 9041 Explanation Background Disk Array parity checking detected and corrected errors Use MAP3190 to determine resolution Response 2D14 9042 Explanation Background Disk Array parity checking detected and corrected errors on...

Page 438: ... Use MAP3111 to determine resolution Response 2D14 9061 Explanation One or more disks are missing from a RAID 0 Disk Array Use MAP3111 to determine resolution Response 2D14 9062 Explanation One or more disks are missing from a RAID 0 Disk Array Use MAP3111 to determine resolution Response 2D14 9063 Explanation Maximum number of functional Disk Arrays has been exceeded Use MAP3190 to determine reso...

Page 439: ...e error during internal media recovery Use MAP3190 to determine resolution Response 2D14 9082 Explanation Controller detected device error during internal media recovery Use MAP3190 to determine resolution Response 2D14 9090 Explanation Disk has been modified after last known status Use MAP3133 to determine resolution Response 2D14 9091 Explanation Incorrect disk configuration change has been dete...

Page 440: ...e FRU identified by diagnostics Response Failing Item v FFC_722 2D14 FFF6 Explanation Device detected recoverable error Replace the FRU identified by diagnostics Response Failing Item v FFC_722 2D14 FFFA Explanation Temporary device bus error Replace the FRU identified by diagnostics Response Failing Item v FFC_722 2D14 FFFE Explanation Temporary device bus error Use MAP3150 to determine resolutio...

Page 441: ...o adapter Replace the FRU identified by diagnostics Response Failing Item v FFC_722 2D29 3020 Explanation Storage subsystem configuration error Use MAP3150 to determine resolution Response 2D29 3100 Explanation Controller detected device bus interface error Use MAP3150 to determine resolution Response 2D29 3109 Explanation Controller timed out a device command Use MAP3150 to determine resolution R...

Page 442: ...ller and enclosure detected Use MAP3144 to determine resolution Response 2D29 4041 Explanation Configuration error incomplete multipath connection between enclosure and device detected Use MAP3146 to determine resolution Response 2D29 4050 Explanation Attached enclosure does not support required multipath function Use MAP3148 to determine resolution Response 2D29 4060 Explanation Multipath redunda...

Page 443: ...Internal 3Gb SAS Adapter Response Failing Item v FFC_2D29 2D29 4160 Explanation PCI bus error detected by controller Replace the PCIe x8 Internal 3Gb SAS Adapter Response Failing Item v FFC_2D29 2D29 7001 Explanation Temporary disk data error Replace the PCIe x8 Internal 3Gb SAS Adapter Response Failing Item v FFC_722 2D29 8150 Explanation Controller failure Replace the PCIe x8 Internal 3Gb SAS Ad...

Page 444: ...ery Use MAP3190 to determine resolution Response 2D29 9008 Explanation Controller does not support function expected for one or more disks Use MAP3130 to determine resolution Response 2D29 9010 Explanation Cache data associated with attached disks cannot be found Use MAP3120 to determine resolution Response 2D29 9011 Explanation Cache data belongs to disks other than those attached Use MAP3190 to ...

Page 445: ...4 Explanation Physical location of Disk Array members conflict with another Disk Array Use MAP3190 to determine resolution Response 2D29 9025 Explanation Incompatible disk installed at degraded disk location in Disk Array Use MAP3110 to determine resolution Response 2D29 9026 Explanation Previously degraded disk in Disk Array not found at required physical location Use MAP3190 to determine resolut...

Page 446: ...ine resolution Response 2D29 9032 Explanation Disk Array is degraded due to missing failed disk Use MAP3110 to determine resolution Response 2D29 9041 Explanation Background Disk Array parity checking detected and corrected errors Use MAP3190 to determine resolution Response 2D29 9042 Explanation Background Disk Array parity checking detected and corrected errors on specified disk Use MAP3190 to d...

Page 447: ...ssing from a RAID 10 Disk Array Use MAP3111 to determine resolution Response 2D29 9061 Explanation One or more disks are missing from a RAID 0 Disk Array Use MAP3111 to determine resolution Response 2D29 9062 Explanation One or more disks are missing from a RAID 0 Disk Array Use MAP3111 to determine resolution Response 2D29 9063 Explanation Maximum number of functional Disk Arrays has been exceede...

Page 448: ...covery Use MAP3190 to determine resolution Response 2D29 9082 Explanation Controller detected device error during internal media recovery Use MAP3190 to determine resolution Response 2D29 9090 Explanation Disk has been modified after last known status Use MAP3133 to determine resolution Response 2D29 9091 Explanation Incorrect disk configuration change has been detected Use MAP3133 to determine re...

Page 449: ...lanation Device problem Replace the FRU identified by diagnostics Response Failing Item v FFC_722 2D29 FFF6 Explanation Device detected recoverable error Replace the FRU identified by diagnostics Response Failing Item v FFC_722 2D29 FFFA Explanation Temporary device bus error Replace the FRU identified by diagnostics Response Failing Item v FFC_722 2D29 FFFE Explanation Temporary device bus error ...

Page 450: ...s found replace part numbers reported by the diagnostic program 3 If no entry is found Replace the system board A24 XXX Explanation Spurious interrupts have exceeded threshold Response 1 Check the Management Module event log If an error was recorded by the system process that error 2 If no system error is found replace part numbers reported by the diagnostic program 3 If no entry is found Replace ...

Page 451: ...lacing the system board and chassis assembly Response Failing Item v FFC_SSSS SSSS 105 Explanation The drive did not become ready 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board and chassis assembly as described in Replacing the system boa...

Page 452: ...ssembly Response Failing Item v FFC_SSSS SSSS 112 Explanation The diagnostic test failed 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly Response Failing ...

Page 453: ... FFC_SSSS SSSS 118 Explanation A SCSD command time out occurred 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly Response Failing Item v FFC_SSSS v FFC_252...

Page 454: ...em v FFC_SSSS SSSS 126 Explanation A software error was caused by a hardware failure 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly Response Failing Item...

Page 455: ... and chassis assembly as described in Replacing the system board and chassis assembly Response Failing Item v FFC_SSSS SSSS 132 Explanation A disk drive hardware error occurred 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board and chassis as...

Page 456: ...ss codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly Response Failing Item v FFC_SSSS SSSS 137 Explanation Unit attention condition has occurred on the Send Diagnostic command 1 Check the BladeCenter management module event log If an error was recorded by the syste...

Page 457: ...ded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly Response Failing Item v FFC_199 v FFC_252B v FFC_SSSS SSSS 640 Explanation Error log analysis indicates a path error 1 Check the BladeCenter management module event log If an erro...

Page 458: ...oblem for memory DIMMs Note If more than one pair of memory DIMMs are reported missing 1 Replace the memory DIMM at the physical location code that is reported 2 Replace the system board 221 System board and chassis assembly 226 System board and chassis assembly 227 System board and chassis assembly 241 Ethernet network problem 282 System board and chassis assembly 292 System board and chassis ass...

Page 459: ...System board and chassis assembly power supply sensor failed 25A0 System board and chassis assembly 2627 IBM Flex System 2 port QDR InfiniBand adapter 2629 IBM Flex System 2 port QDR InfiniBand adapter configuration problem 2631 System board and chassis assembly 268B 300 GB SAS small form factor disk drive 26B4 200 GB solid state drive 26BD Cover SAS to SATA bridge problem 26D2 600 GB SAS small fo...

Page 460: ...ware information center MAP 3112 Perform MAP 3112 in the Systems Hardware information center MAP 3113 Perform MAP 3113 in the Systems Hardware information center MAP 3120 Perform MAP 3120 in the Systems Hardware information center MAP 3121 Perform MAP 3121 in the Systems Hardware information center MAP 3130 Perform MAP 3130 in the Systems Hardware information center MAP 3131 Perform MAP 3131 in th...

Page 461: ... center MAP 3140 Perform MAP 3140 in the Systems Hardware information center MAP 3141 Perform MAP 3141 in the Systems Hardware information center MAP 3142 Perform MAP 3142 in the Systems Hardware information center MAP 3143 Perform MAP 3143 in the Systems Hardware information center MAP 3144 Perform MAP 3144 in the Systems Hardware information center MAP 3145 Perform MAP 3145 in the Systems Hardwa...

Page 462: ... event log of the IBM Chassis Management Module CMM Additional information for the event can be viewed by clicking more in the message field The first word of the SRC in this example is the message identifier B7001111 This example numbers each word after the first word to show relative word positions The seventh word is the direct select address which is 77777777 in the example Table 17 Nine word ...

Page 463: ...ned problems on page 498 v If device errors occur see Troubleshooting by symptom on page 457 Performing the check out procedure Follow this procedure to perform the check out About this task 1 Establish a Serial over LAN SOL session For information about starting an SOL session see the IBM Chassis Management Module Command Line Interface Reference Guide Continue to Step 2 Note If the compute node ...

Page 464: ...tics on page 453 or Starting stand alone diagnostics from a NIM server on page 454 f If you have replaced the failing component perform system verification for the component See Using the diagnostics program on page 455 This ends the AIX procedure 7 Perform the following steps a Ensure that the device from which you load the stand alone diagnostics is set as the first device in the compute node bo...

Page 465: ...r use the CE login See Creating a CE login on page 25 for more information If you need help contact the system operator 2 Type diag and press Enter at the operating system prompt to start the diagnostics program and to display its Function Selection menu See Using the diagnostics program on page 455 for more information about running the diagnostics program 3 When testing is complete press F3 unti...

Page 466: ...Define Terminal window is shown type the terminal type and press Enter The use of vs100 as the terminal type is preferred However the function keys might not work In this case press Esc and the number on the menus For example instead of F3 you can press Esc 3 7 When testing is complete press F3 until the Diagnostic Operating Instructions window is shown and then press F3 again to exit the diagnost...

Page 467: ...tion on page 456 and then follow the steps for network boot problems 6 Press Enter to continue The Function Selection window is shown See Using the diagnostics program for more information about running the diagnostics program Note If the Define Terminal window is shown type the terminal type and press Enter The use of vs100 as the terminal type is preferred However the function keys might not wor...

Page 468: ...while the boot image is retrieved from the device About this task This situation is particularly true for boot image and network boot attempts Note For network boot attempts if the system is not connected to an active network or if there is no compute node configured to respond to the system s boot request the system will still attempt to boot Because time out durations are necessarily long to acc...

Page 469: ...496 If you cannot find the problem in these tables see Running the diagnostics program on page 453 for information about testing the compute node If you have just added new software or a new optional device and the compute node is not working complete the following steps before using the troubleshooting tables 1 Remove the software or device that you just added 2 Run the diagnostic tests to determ...

Page 470: ...at the device is configured correctly see Using the SMS utility on page 24 b Connect the device to another port If using a USB hub remove the hub and connect the device directly to the compute node Make sure that the device is configured correctly for the port see Using the SMS utility on page 24 Intermittent Kernel based Virtual Machine KVM problems Video problems 1 Make sure that all cables and ...

Page 471: ...mptom Action One or more compute nodes are unable to communicate with the SAN 1 Complete the following items a The I O module is powered on and the appropriate ports are enabled on the I O module b The IBM Chassis Management Module CMM has reported that the I O module has completed POST and that no errors have been reported in the logs c The SAN device is powered on and is functional d All cables ...

Page 472: ...ates that might apply to this problem You can view the release notes for a firmware update to determine the problems that are addressed by the update 6 Shut down the operating system on all partitions of the compute node turn off the compute node and remove the compute node from the IBM Flex System Enterprise Chassis See Removing the compute node from an IBM Flex System Enterprise Chassis on page ...

Page 473: ...k device is active See the documentation for the operating system for information about viewing network devices 4 From the compute node operating system verify the network settings such as IP address subnet mask if you are using IPv4 DNS DHCP settings and VLAN settings to ensure that the settings match the settings of the network device See the documentation for the operating system for informatio...

Page 474: ... word to show relative word positions The seventh word is the direct select address which is 77777777 in the example Table 18 Nine word SRC in the CMM event log Severity Source Date Message Additional information for event Critical Blade_05 Jan 21 2012 07 15 AM Node SN xxxxxxxxxxxx message System event system hardware failure more Firmware Replace UNKNOWN 5008FECF B7001111 22222222 33333333 444444...

Page 475: ...lue is 02030000 02110000 or 02120000 the location code is P1 C35 v If the value is 02210000 02220000 or 02300000 the location code is P1 C36 v If the value is 02230000 02310000 or 02320000 the location code is P1 C37 4 Replace the device that you just installed Hypervisor problems The hypervisor provides error diagnostics with associated error codes isolation procedures and symbolic failing items ...

Page 476: ...st LICCODE A firmware problem occurred See Isolating firmware problems LPARCFG There is a configuration problem with the system or with a logical partition 1 Perform all actions associated with the other failing items logged with this System reference code SRC If that does not resolve the problem continue with the next step 2 Check processor and memory allocations of the system or the partitions V...

Page 477: ... to compute nodes Continue with the next item in the failing item list PCIE_SW The PCIe switch might be the failing item Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly on page 83 PCIEBUS The PCIe bus might be the failing item Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly o...

Page 478: ...is ends the procedure v Other Contact your next level of support This ends the procedure 3 Is the SRC B2002475 No Contact your next level of support This ends the procedure Yes Continue with the next step 4 Look in the event log for part numbers and location codes associated with the card slot Note There will not be a part number if the card slot is empty Check the server to see if a card is physi...

Page 479: ... sequence A message that identifies symbolic failing items might be similar to the following example SN YL31W7120029 SYS F W Error Replace PIOCARD then Sys Brd 500213A0 B7006973 22222222 33333333 44444444 55555555 66666666 77777777 88888888 99999999 A message with multiple isolation procedures or symbolic failing items might be too long to display In such a case the message removes SRC words start...

Page 480: ...ailure replacement of parts might not be needed This is likely caused by one of three scenarios 1 If the compute node was disconnected with the power still on this SRC is generated If the check log indicator remains on it can be turned off through the management console if available 2 Power loss to the chassis This can be caused by a brown out or the failure of PDUs The SRC is generated by the com...

Page 481: ... clock card 1 Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly on page 83 If the SRC is B1xxB10C or B1xxB10D The system has detected an unconfigured memory controller that is required for the system to function or it has detected that there is not enough memory or that the memory is plugged in incorrectly 1 Use the Advanced System Manage...

Page 482: ...DIMM pairs then continue with the next step v No This ends the procedure 6 Replace the system board and chassis assembly This ends the procedure If the SRC is B1xxB110 or B1xxB111 The system has detected that all of the I O bridges are unconfigured 1 Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly on page 83 FSPSP02 This procedure is fo...

Page 483: ...Replacing the system board and chassis assembly on page 83 FSPSP05 The service processor has detected a problem in the platform firmware 1 Perform a firmware update See Updating the firmware on page 22 2 If the problem persists replace the system board and chassis assembly as described in Replacing the system board and chassis assembly on page 83 FSPSP06 The service processor reported a suspected ...

Page 484: ...cedure in the failing item list If the failing item that is listed is a DIMM complete the following steps 1 Replace both memory DIMMs of the pair DIMM 1 P1 C1 Replace DIMMs 1 and 2 DIMM 2 P1 C2 Replace DIMMs 1 and 2 DIMM 3 P1 C3 Replace DIMMs 3 and 4 DIMM 4 P1 C4 Replace DIMMs 3 and 4 DIMM 5 P1 C5 Replace DIMMs 5 and 6 DIMM 6 P1 C6 Replace DIMMs 5 and 6 DIMM 7 P1 C7 Replace DIMMs 7 and 8 DIMM 8 P1...

Page 485: ... and 18 DIMM 19 P1 C19 Replace DIMMs 19 and 20 DIMM 20 P1 C20 Replace DIMMs 19 and 20 DIMM 21 P1 C21 Replace DIMMs 21 and 22 DIMM 22 P1 C22 Replace DIMMs 21 and 22 DIMM 23 P1 C23 Replace DIMMs 23 and 24 DIMM 24 P1 C24 Replace DIMMs 23 and 24 DIMM 25 P1 C25 Replace DIMMs 25 and 26 DIMM 26 P1 C26 Replace DIMMs 25 and 26 DIMM 27 P1 C27 Replace DIMMs 27 and 28 DIMM 28 P1 C28 Replace DIMMs 27 and 28 DI...

Page 486: ...d chassis assembly on page 83 FSPSP14 The service processor cannot establish communication with the compute node firmware The compute node firmware will continue to run the system and partitions while it attempts to recover the communications Compute node firmware recovery actions will continue for approximately 30 40 minutes 1 View the event log in the management module to locate the SRC and the ...

Page 487: ...g into the Advanced System Management Interface ASMI as the admin user or with the celogin user ID 2 Click System Service Aids Service Processor Dump 3 Click Initiate Dump 4 Contact your authorized service provider for instructions about how to report the dump FSPSP24 The system is running in a degraded mode Array bit steering might be able to correct this problem without replacing hardware 1 Powe...

Page 488: ...nstalling the management card on page 75 2 After replacing the card and installing the compute node in the chassis unit and before rebooting the compute node or performing other operations ensure that the initialization of the VPD on the management card occurs by waiting for the management module to discover the compute node Otherwise the system might fail to perform an initial program load IPL 3 ...

Page 489: ... chassis assembly as described in Replacing the system board and chassis assembly on page 83 v Reason code A460 This procedure must be performed by an authorized service provider and requires a celogin user ID If you are not an authorized service provider contact your next level of support 1 Access the Advanced System Management Interface ASMI Expand System Configuration Program Vital Product Data...

Page 490: ...in the group that contain the error To correct the error exchange the memory cards of the incorrect type with those of the correct type SRC B1xx C02B A group of memory cards is missing and is required so that other memory cards on the board can be configured The additional parts in the failing item list include all the missing memory cards in the group To correct the error add or move the memory c...

Page 491: ...the service processor Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly on page 83 FSPSP47 The system has detected an error within the PSI link Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly on page 83 FSPSP48 A diagnostics function detects an external processor interface prob...

Page 492: ... degraded mode Replace the failing item after this isolation procedure in the failing item list If the failing item that is listed is a DIMM complete the following steps 1 Replace both memory DIMMs of the pair DIMM 1 P1 C1 Replace DIMMs 1 and 2 DIMM 2 P1 C2 Replace DIMMs 1 and 2 DIMM 3 P1 C3 Replace DIMMs 3 and 4 DIMM 4 P1 C4 Replace DIMMs 3 and 4 DIMM 5 P1 C5 Replace DIMMs 5 and 6 DIMM 6 P1 C6 Re...

Page 493: ... and 18 DIMM 19 P1 C19 Replace DIMMs 19 and 20 DIMM 20 P1 C20 Replace DIMMs 19 and 20 DIMM 21 P1 C21 Replace DIMMs 21 and 22 DIMM 22 P1 C22 Replace DIMMs 21 and 22 DIMM 23 P1 C23 Replace DIMMs 23 and 24 DIMM 24 P1 C24 Replace DIMMs 23 and 24 DIMM 25 P1 C25 Replace DIMMs 25 and 26 DIMM 26 P1 C26 Replace DIMMs 25 and 26 DIMM 27 P1 C27 Replace DIMMs 27 and 28 DIMM 28 P1 C28 Replace DIMMs 27 and 28 DI...

Page 494: ...its in the IBM Flex System Enterprise Chassis drawer as required If you cleared obstructions retry the operation 3 Verify that the fans in the IBM Flex System Enterprise Chassis are working correctly If they are not replace fans that are not turning or that are turning slowly If you replace fans wait for the unit to cool and retry the operation 4 If the cooling components are functioning correctly...

Page 495: ...Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly on page 83 MEMDIMM The failing component is one of the memory DIMMs 1 Replace the failing DIMM See Removing a DIMM on page 55 for location information and for the removal procedure 2 Install new memory DIMMs as described in Installing a DIMM on page 58 For more information see Supported DI...

Page 496: ...er supply redundancy The maximum power limit based on the compute node configuration was reached and action was taken to reduce power consumption 1 Check the Active Status log from the IBM Flex System Manager or the Event log from the Hardware Management Console HMC or the application log from the Integrated Virtualization Manager IVM for any events that are related to power and resolve them You c...

Page 497: ...r compute node 2 If you received any error messages when using the software see the information that comes with the software for a description of the messages and suggested solutions to the problem 3 Contact your place of purchase of the software 4 To check the operating system logs for information about the source of the error first check the ServerProven plan and then complete the following item...

Page 498: ...If an error occurs view the light path diagnostic LEDs in the following order Procedure 1 Look at the control panel on the front of the compute node See Compute node control panel button and LEDs on page 11 v If the check log LED is lit it indicates that information about a suboptimal condition in the compute node is available in the management module event log v If the enclosure fault LED is lit ...

Page 499: ...Ds Table 21 IBM Flex System p260 Compute Node and IBM Flex System p460 Compute Node LEDs Callout Unit LEDs 1 3 V lithium battery LED 2 DRV2 LED HDD or SSD Figure 47 LED locations on the system board of the IBM Flex System p260 Compute Node Figure 48 LED locations on the system board of the IBM Flex System p460 Compute Node Chapter 8 Troubleshooting 487 ...

Page 500: ...d only by a trained service technician Light path diagnostics LED is lit Description Action None An error occurred and cannot be isolated or the service processor failed An error occurred that is not represented by a light path diagnostics LED Check the event log for information about the error Battery error P1 E1 A battery error occurred Replace the battery as described in Removing the battery on...

Page 501: ... Removing a SATA solid state drive on page 53 Network adapter error P1 C18 P1 C19 A network adapter error occurred 1 Make sure that the network adapter is supported 2 Replace the network adapter as described in Removing a network adapter on page 61 and Installing a network adapter on page 63 If you are still having problems see the ServerProven website Management card error P1 C21 A system board e...

Page 502: ...urred Replace the battery as described in Removing the battery on page 64 and Installing the battery on page 65 DIMM x error P1 C1 DIMM 1 P1 C2 DIMM 2 P1 C3 DIMM 3 P1 C4 DIMM 4 P1 C5 DIMM 5 P1 C6 DIMM 6 P1 C7 DIMM 7 P1 C8 DIMM 8 P1 C9 DIMM 9 P1 C10 DIMM 10 P1 C11 DIMM 11 P1 C12 DIMM 12 P1 C13 DIMM 13 P1 C14 DIMM 14 P1 C15 DIMM 15 P1 C16 DIMM 16 P1 C17 DIMM 17 P1 C18 DIMM 18 P1 C19 DIMM 19 P1 C20 D...

Page 503: ...ving a SATA solid state drive on page 53 Network adapter error P1 C34 P1 C35 P1 C36 P1 C37 A network adapter error occurred 1 Make sure that the network adapter is supported 2 Replace the network adapter as described in Removing a network adapter on page 61 and Installing a network adapter on page 63 If you are still having problems see the ServerProven website Management card error P1 C38 A syste...

Page 504: ...ecessary to first save the original virtual Fibre Channel vfchost data of your compute node Procedure To save the original vfchost data and the original physical Fibre Channel adapter port fcs location codes complete the following steps by using the padmin user account 1 To save the original vfchost data use the lsmap command as follows Enter the command from the command line interface on the sour...

Page 505: ... location codes Perform a vfcmap of the new Fibre Channel adapter fcs to the appropriate vfchost To restore the vfchost mapping data complete the following steps by using the padmin user account 1 To save the new Fibre Channel adapter fcs location codes use the lsdev vpd command as follows Enter the command from the command line interface on the source Virtual I O Server VIOS lsdev vpd grep fcs te...

Page 506: ...ally starts from the TEMP image and uses the PERM image as a backup If the TEMP image becomes damaged such as from a power failure during a firmware update you can recover the TEMP image from the PERM image About this task If your system hangs start the PERM image See Starting the PERM image Starting the PERM image You can force the compute node to start the permanent PERM image About this task To...

Page 507: ...ed in Starting the TEMP image on page 24 What to do next You might need to update the firmware code to the latest version See Updating the firmware on page 22 for more information about how to update the firmware code Verifying the system firmware levels The diagnostics program displays the current system firmware levels for the temporary TEMP and permanent PERM images This function also displays ...

Page 508: ...Diagnostic Operating Instructions window is displayed Then press F3 again to exit the diagnostic program Solving shared IBM Flex System Enterprise Chassis resource problems Problems with shared resources might appear to be in the compute node but might actually be a problem in a IBM Flex System Enterprise Chassis component About this task This information provides procedures to help you isolate co...

Page 509: ...To check the general function of shared network connection resources complete the following steps Procedure 1 Verify that the network cables are securely connected to the I O module 2 Verify that the power configuration of the IBM Flex System Enterprise Chassis supports the I O module configuration 3 Verify that the installation of the I O module type is supported by the IBM Flex System Enterprise...

Page 510: ...the information center for your management module or the Management Module User s Guide or the Management Module Command Line Interface Reference Guide for more information 7 Verify that the IBM Flex System Enterprise Chassis blowers are correctly installed and operational Solving undetermined problems When you are diagnosing a problem in the IBM Flex System p260 Compute Node or IBM Flex System p4...

Page 511: ...s required for the compute node to start v System board and chassis assembly with two microprocessors v Two 4 GB DIMMs v A functioning IBM Flex System Enterprise Chassis 6 Install and turn on the compute node If the problem remains suspect the following components in order a DIMM b System board and chassis assembly Results If the problem is solved when you remove an I O expansion card from the com...

Page 512: ...500 Power Systems IBM Flex System p260 and p460 Compute Nodes Installation and Service Guide ...

Page 513: ...s and or changes in the product s and or the program s described in this publication at any time without notice Any references in this information to websites not owned by the manufacturer are provided for convenience only and do not in any manner serve as an endorsement of those websites The materials at those websites are not part of the materials for this product and use of those websites is at...

Page 514: ...in sensitive or critical operations Users should periodically check the manufacturer s support websites for updated information and fixes applicable to the system and related software Homologation statement This product may not be certified in your country for connection by any means whatsoever to interfaces of public telecommunications networks Further certification may be required by law prior t...

Page 515: ...ions to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada...

Page 516: ...orrective actions Japanese Electronics and Information Technology Industries Association JEITA Confirmed Harmonics Guideline products less than or equal to 20 A per phase Japanese Electronics and Information Technology Industries Association JEITA Confirmed Harmonics Guideline with Modifications products greater than 20 A per phase Electromagnetic Interference EMI Statement People s Republic of Ch...

Page 517: ...aiwan statement above Warning This is a Class A product In a domestic environment this product may cause radio interference in which case the user will be required to take adequate measures IBM Taiwan Contact Information Electromagnetic Interference EMI Statement Korea Appendix Notices 505 ...

Page 518: ...nn vom Betreiber verlangt werden angemessene Maßnahmen zu ergreifen und dafür aufzukommen Deutschland Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Geräten Dieses Produkt entspricht dem Gesetz über die elektromagnetische Verträglichkeit von Geräten EMVG Dies ist die Umsetzung der EU Richtlinie 2004 108 EG in der Bundesrepublik Deutschland Zulassungsbescheinigung laut dem ...

Page 519: ...y turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures v Reorient or relocate the receiving antenna v Increase the separation between the equipment and receiver v Connect the equipment into an outlet on a circuit different from that to which the receiver is connected v Consult an IBM authorized dealer or service represe...

Page 520: ...he product including the fitting of non IBM option cards This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to European Standard EN 55022 The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication equipment European Community...

Page 521: ...die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung von IBM verändert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung von IBM gesteckt eingebaut werden Deutschlan...

Page 522: ...nd display these publications solely within your enterprise provided that all proprietary notices are preserved You may not make derivative works of these publications or reproduce distribute or display these publications or any portion thereof outside your enterprise without the express consent of IBM Rights Except as expressly granted in this permission no other permissions licenses or rights ar...

Page 523: ...Appendix Notices 511 ...

Page 524: ...IBM Printed in USA ...

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