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Lucent Technologies
365-575-925R1.5
Issue 1, April 2002
Chapter 8 Overview
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Customer support information
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Web site support
•
Product updates
9.1 Lucent Technologies Customer Support
Lucent Technologies warrants that during the warranty period the OptiStar EdgeSwitch will operate in
accordance with Lucent's standard published documentation accompanying the OptiStar EdgeSwitch. The
warranty period for the OptiStar EdgeSwitch is twelve (12) months for hardware and ninety (90) days for
software, unless your purchase agreement provides a different warranty.
Technical support services for the OptiStar EdgeSwitch are accessible through the main Lucent Technologies
Customer Support Center at the following telephone numbers:
Toll Free Tech Support (U.S.)
1-866-LUCENT8 (1-866-582-3688)
International Calls
1-630-224-4672
When contacting Lucent Technologies Customer Support, please provide the product ID and serial number of
the OptiStar EdgeSwitch and detailed information regarding the technical problem or question. For more
information about your OptiStar EdgeSwitch warranty or available technical support services, please refer to
Appendix F, “OptiStar EdgeSwitch Warranty”
in the OptiStar EdgeSwitch User Operations Guide (365-
575-925R1.5), or contact your Lucent Technologies Sales Representative or your Authorized Lucent Worldwide
Services Delivery Partner.
9.2 Lucent OnLine Customer Support
Technical support services for the OptiStar EdgeSwitch are available via the web at Lucent OnLine Customer
Support:
http://www.lucent.com/support
User documentation and release notes are accessible through the public “guest” login. Customers with service
agreements, warranties, or other support agreements and Business Partners with an advantage contract can
register for premium online support. These include both client self-help and technician-assisted services options
to meet your specific support requirements.
9.3 Product Updates
Maintenance releases and updates to the OptiStar EdgeSwitch firmware will be available during the software
warranty period through Lucent OnLine Customer Support:
http://www.lucent.com/support
For information on how to register for Lucent OnLine Customer Support, please refer to the website
instructions. For firmware updates beyond the standard warranty period, or for hardware updates, please contact
your Lucent Technologies Sales Representative or your Authorized Lucent Worldwide Services Delivery
Partner.
Содержание OptiStar EdgeSwitch
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