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iPECS eMG80/100& eMG800 & UCP & vUCP
Administration and Programming Manual
Issue 2.3
429
Table 4.4.6.3-2ACD GROUP ATTRIBUTES
ATTRIBUTE
DESCRIPTION
RANGE
DEFAULT
REPT No Member
If a call is received and no members are on-duty, an ICM call will
return re-order tone, while a CO/IP call will be routed to the
overflow destination.
OFF
ON
OFF
Music Source
A Music source can be assigned so that calls to the group will
receive audio from the assigned source in place of ring-back
tone while in queue.
Ring back tone,
Internal Music,
External Music,
VSF MOH,
SLT MOH1~5,
VSF MOH2~30
Refer to
description
Internal
Music
ACD Warning
Tone
An ACD supervisor can monitor agent conversations. A warning
tone can be provided to the agent and connected party when the
supervisor activates the monitor feature.
OFF
ON
OFF
Alternate
Destination
When a call comes into the group and there are no group
members available, the call will be routed to the assigned
Alternate Destination.
STA/NET or Station, Group, System SPD
Refer to
description
....
Supervisor Timer
When calls have been in queue longer than the Supervisor
Timer, the ACD supervisor is notified by a display of the longest
queue time.
000~999
(seconds)
030
Supervisor Call
Count
When the number of calls in queue exceeds the Supervisor Call
Count, the ACD Supervisor is notified by a display of queued
calls.
00~99
00
Maximum Queued
Call Counter
When the number of calls queued to the group match this
parameter, new calls will receive error tone and be disconnected
after the VSF Announcement 1, if assigned, is played.
00-99
99
Supervisor 1 to 5
Any valid iPECS IP or LDP Phone with display can be assigned
as a Supervisor, max. 5 ACD Supervisors.
Station
ACD DND Wrap
Timer
This parameter sets the duration a station will receive ring
before the system places the station in ACD DND and
unavailable for group calls. A setting of ‘00’ disables automatic
ACD DND.
002~200
(Sec.)
010
Entered Caller ID
ICLID Usage
Within 5 seconds of a guaranteed announcement, the caller may
dial digits as an ICLID. The user-dialed digits are compared to
the ICLID Table entries, for routing or, for a single dialed digit, to
the ACD CCR table below.
OFF
ON
OFF
Forward Member
Calls
A member activating Call Forward may be placed in an
unavailable state for Station group calls (ON). When OFF, group
calls are sent to the member as normal.
OFF : no FWD, ON : FWD
Refer to
description
ON
Group Name
An ACD group name can be designated.
Max. 12
characters