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Process/Operation > Embedded RDS > Troubleshooting
Process/Operation > Embedded RDS > Troubleshooting
No.9
Q: Is E-RDS compatible with Section counter (Department counter)?
A: No, E-RDS does not support Section counter.
No.10
Q: Is there any setting to be made on the device side to enable the service mode menu
transmission function? Moreover, what is Service mode menu set as the object of
transmission?
A: No steps peculiar to Transmitting Service mode menu. As for the data that applies to
transmission of the service mode, see the “Service mode menu Transmission”.
No.11
Q: What service browser data is transmitted to UGW by E-RDS in what timing?
A: The service browser data to be transmitted and the transmission timing are shown below.
Transmission timing
Detailed procedure
Transmission
information
Error occurs
When the service browser
is enabled from the
disabled state [OFF]
1) Specify the service browser
setting in the service mode
menu.
2) Send browser information to
UGW.
3) Once obtaining OK
response from UGW, enable
the service browser mode
[ACTIVE].
(To use the setting, it is
necessary to reboot the
device)
Service browser mode:
[Register]
WEB browser option:
[ON] or [OFF] according
to the license status
Retransmission
is not performed.
("Disabling
[OFF]" continues
to be set.)
No.12
Q: Can I make another service call request when I have already requested a service call?
A: No, you cannot make another service call request if you have already made a service call
request.
Touch the [Cancel] button to cancel the service call which you’d made. Or the service
technician performs a service call request completion process.
No.13
Q: Is the “Requesting” status cancelled when the device is rebooted?
A: The requesting status is not cancelled even if the device is rebooted. The information of
the notified service call request (the time that the request was made, the service call request
description) is also retained during the “Requesting” status.
T-2-96
Troubleshooting
No.1
Symptom: A communication test (COM-TEST) results NG!
Cause: Initial settings or network conditions is incomplete.
Remedy 1: Check and take actions mentioned below.
1) Check network connections
Is the status indicator LED for the HUB port to which the main unit is connected ON?
YES: Proceed to Step 2).
NO: Check that the network cable is properly connected.
2) Confirm loop back address
Select [Settings/Registration (User Mode)] > [Preferences] > [Network] > [TCP/IP Settings]
> [IPv4 Settings] > [PING Command], enter "127.0.0.1", and touch the [Start] button.
Does the screen display “Response from the host.”? (See the next figure.)
YES: Proceed to Step 3).
NO: There is a possibility that the main unit's network settings are wrong. Check the
details of the IPv4 settings once more.
F-2-313
