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Process/Operation > Embedded RDS > Product Overview > Major Functions
Process/Operation > Embedded RDS > Product Overview > Major Functions
Embedded RDS
Product Overview
■
Overview
Embedded RDS (hereafter, referred to as E-RDS, which stands for EMBEDDED-RDS)
is a network module embedded with a customer's device and enables e-Maintenance/
imageWARE Remote (Remote Diagnosis System), which can collect and transmit status
changes, counter values, error logs, and consumable information such as the toner low/ out
of the device to a remote maintenance server called UGW (Universal Gateway Server) via
Internet.
The following device information/ status can be monitored.
• Service mode counter (Billing counts)
• Global click counter
• Parts counter
• Mode counter
• Firmware info
• Environment log
• Service call error log
• Jam log
• Alarm log
• Status changes (Toner low/ out, etc.)
Since high confidentiality is required for the information shown above, it performs
communication between a device and the UGW using HTTPS/ SOAP protocol.
Internet
UGW
Proxy Server
Intranet
Firewall
Communication with UGW using HTTPS / SOAP
DNS Server
The e-Maintenance/ imageWARE Remote system using E-RDS
Device
F-2-280
■
Features and benefits
E-RDS embedded with a network module in advance can realize a front-end processing
of e-Maintenance/ imageWARE Remote system without attaching any extra hardware
equipment.
■
Major Functions
●
Service Call Button
If a user touches Service call button when corrupt image, paper jam, or/ and other problems
has occurred, E-RDS generates an alarm and notifies it to UGW.
Moreover, E-RDS also notifies cancellation and the completion of the request
●
Service Browser
Service browser is a web browsing functionality only for service persons in charge, and is
used for referring to the FAQ contents which is connected to UGW.
To grasp a device of which service browser has been enabled, E-RDS sends browser
information to UGW in the following cases.
• When the service browser is enabled in the condition where it had been disabled (OFF)
• When a license for Web Browser option is entered/ transferred
●
Service mode menu Transmission
E-RDS sends the target service mode menu data to UGW in the following cases:
• When a specific alarm and service call error are detected
• When the setting is changed in service mode
The following shows the transmission timing and the target data for transmission in service
mode menu:
Transmission timing
Transmitting data
Error retry
When the following alarm is detected.
Alarm codes for transmission:
0x060002, // Fixing
0x060004 - 0x069999, // Fixing
0x090005 - 0x099999, // Dram
0x100006 - 0x109999, // Development
0x300001 - 0x309999 // High voltage
COPIER
Display
ANALOG
No
HV-STS
CCD
DPOT
DENS
FIXING
SENSOR
MISC
HT-C
HV-TR
P-PASCAL