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Troubleshooting > Version upgrade > Version Upgrade via CDS > Error Messages
Troubleshooting > Version upgrade > Version Upgrade via CDS > Error Messages
No.
Messages
Timing of display
Cause
Remedy
9
Delivery Server : Connect Failed
File Server : Retrieve Failed
Error Code: [xxxx]
Communication test, etc.
(communication test result
dialogue)
The access to the network is limited.
Set the user environment to make the access to the following domain available.
https://device.cdsknn.net/
http://cdsknn.net.edgesuite.net/
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under “Version
Upgrade via CDS”, “Version Upgrade” of Chapter 6 “Troubleshooting” of this manual.)
and contact Support Div. of the sales company.
Delivery server stopped.
Contact Field Support Group in the sale company.
After confirmation that the delivery server has been restored, restart the communication
test.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under “Version
Upgrade via CDS”, “Version Upgrade” of Chapter 6 “Troubleshooting” of this manual.)
and contact Support Div. of the sales company again.
10 Delivery Server : Connect OK
File Server : Retrieve Failed
Error Code: [xxxx]
Delivery Server : Connect
OK
File Server : Retrieve
Failed
Error Code: [XXXX]
Due to no return of data for the communication test,
time-out (in HTTP communication, no response
for 1min) occurred. After that, retried but failed to
connect to server.
Check the network environment of the device and re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under “Version
Upgrade via CDS”, “Version Upgrade” of Chapter 6 “Troubleshooting” of this manual.)
and contact Support Div. of the sales company.
The network cable was disconnected during data
download in the communication test.
Reconnect the network cable and then restart the communication test.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under “Version
Upgrade via CDS”, “Version Upgrade” of Chapter 6 “Troubleshooting” of this manual.)
and contact Support Div. of the sales company.
The file server stopped during data download in the
communication test.
Contact the sales company's Support Department.
After confirmation that the delivery server has been restored, restart the communication
test.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under “Version
Upgrade via CDS”, “Version Upgrade” of Chapter 6 “Troubleshooting” of this manual.)
and contact Support Div. of the sales company again.
Hash value in the communication test file is
incorrect.
Check the network environment and re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under “Version
Upgrade via CDS”, “Version Upgrade” of Chapter 6 “Troubleshooting” of this manual.)
and contact Support Div. of the sales company.
11 An error occurred.
Error Code: [xxx]
communication test, etc.
(main screen)
The max value (space/file) was exceeded and new
log was not accepted.
Normally an old log file is deleted before the max
value (space/file) is exceeded, but error may occur
due to other element (e.g. I/O error).
Check if the log file exceeded the max value.
<Update log>
Max space: 128KB/file
Max file number: 4
<System log>
Max space: 512KB/file
Max file number: 4
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under “Version
Upgrade via CDS”, “Version Upgrade” of Chapter 6 “Troubleshooting” of this manual.)
and contact Support Div. of the sales company.
Notice of version
information (main screen)
Failed to acquire version information of device
due to no CDS registration of firmware version of
device.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under “Version
Upgrade via CDS”, “Version Upgrade” of Chapter 6 “Troubleshooting” of this manual.)
and contact Support Div. of the sales company.
