Table 4. Diagnostic error codes (continued)
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
See Chapter 3, “Parts listing, Types 7901 and 7902,” on page 19 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Message
number
Component
Test
State
Description
Action
215-802-xxx
Optical drive Verify
media
installed
Aborted
The media tray
is open.
1.
Close the media tray and wait 15
seconds.
2.
Run the test again.
3.
Insert a new CD or DVD into the
drive and wait for 15 seconds for the
media to be recognized.
4.
Run the test again.
5.
Check the drive cabling at both ends
for loose or broken connections or
damage to the cable. Replace the
cable if it is damaged.
6.
Run the test again.
7.
Make sure that the DSA code is at the
latest level. For the latest level of DSA
code, go to http://www.ibm.com/
support/docview.wss?uid=psg1SERV-
DSA.
8.
Run the test again.
9.
For additional troubleshooting
information, go to
http://www.ibm.com/support/
docview.wss?uid=psg1MIGR-41559.
10.
Run the test again.
11.
Replace the CD or DVD drive.
12.
If the failure remains, collect the data
from the DSA event log and send it to
IBM Service. For information about
contacting and sending data to IBM
Service, see http://www.ibm.com/
support/
docview.wss?uid=psg1SERVCALL.
Chapter 5. Diagnostics
139
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