Table 37. UEFI/POST diagnostic codes (continued)
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
If an action step is preceded by “(Trained technician only)”, that step must be performed only by a trained
technician.
v
Go to the IBM support website at http://www.ibm.com/supportportal to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Diagnostic
code
Message
Description
Action
S.3108007
[S.3108007] The
default system
settings have been
restored.
System
Configuration
Restored to
Defaults.
1.
Check the IBM support website for an applicable retain tip
or firmware update that applies to this error.
2.
If the settings differ from defaults, run the Setup utility,
select
Load Default Settings
, and save the settings.
W.3808000
[W.3808000] An
IMM
communication
failure has occurred.
IMM
Communication
Failure.
1.
Shut down the system and remove the power cords from
the server for 30 seconds; then, reconnect the server to
power and restart it.
2.
Update the IMM firmware to the latest level (see Updating
the firmware).
3.
(Trained technician only) Replace the system board (see
Removing the system board and Installing the system
board).
W.3808002
[W.3808002] An
error occurred while
saving UEFI
settings to the IMM.
Error Updating
System
Configuration
to IMM.
1.
Run the Setup utility, select
Save Settings
, and restart the
server (see Using the Setup utility).
2.
Update the IMM firmware to the latest level (see Updating
the firmware).
3.
Remove and re-install CMOS battery for 30 seconds to
clear CMOS contents.
4.
(Trained technician only) Replace the system board (see
Removing the system board and Installing the system
board).
W.3808003
[W.3808003] Unable
to retrieve the
system
configuration from
the IMM.
Error
Retrieving
System
Configuration
from IMM.
1.
Run the Setup utility, select
Save Settings
, and restart the
server (see Using the Setup utility).
2.
Update the IMM firmware to the latest level (see Updating
the firmware).
3.
Remove and re-install CMOS battery for 30 seconds to
clear CMOS contents.
4.
(Trained technician only) Replace the system board (see
Removing the system board and Installing the system
board).
I.3808004
[I.3808004] The
IMM System Event
log (SEL) is full.
IPMI System
Event Log is
Full.
Run the Setup utility to clear IMM logs and restart the server
(see Using the Setup utility).
I.3818001
[I.3818001] The
firmware image
capsule signature
for the currently
booted flash bank is
invalid.
Current Bank
CRTM Capsule
Update
Signature
Invalid.
1.
Continue booting system. If system does not reset,
manually reset the system.
2.
If the error is not reported on the subsequent boot, no
additional recovery action is required.
3.
If the error persists, continue booting system and refresh
UEFI image.
4.
(Trained technician only) Replace the system board (see
Removing the system board and Installing the system
board).
358
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