IBM 7383, Инструкция по установке и обслуживанию

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Table 16. General symptoms and actions (continued)
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
If an action step is preceded by “(Trained technician only)”, that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom Action
The server is hung while the
screen is on. Cannot start the
Setup utility by pressing F1.
1. See “Nx-boot failure” on page 172 for more information.
2.
See “Recovering the server firmware (UEFI update failure)” on page 170 for
more information.
Hard disk drive problems
Table 17. Hard disk drive symptoms and actions
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
If an action step is preceded by “(Trained technician only)”, that step must be performed only by a trained
technician.
v
Go to the IBM support website at http://www.ibm.com/supportportal to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom Action
Not all drives are recognized by
the hard disk drive diagnostic
tests. Remove the drive that is indicated by the diagnostic tests; then, run the hard disk
drive diagnostic tests again. If the remaining drives are recognized, replace the
drive that you removed with a new one.
The server stops responding
during the hard disk drive
diagnostic test. Remove the hard disk drive that was being tested when the server stopped
responding, and run the diagnostic test again. If the hard disk drive diagnostic
test runs successfully, replace the drive that you removed with a new one.
A hard disk drive was not
detected while the operating
system was being started. Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic
tests again.
A hard disk drive passes the
diagnostic Fixed Disk Test, but
the problem remains. Run the diagnostic SCSI Fixed Disk Test (see “Running DSA Preboot diagnostic
programs” on page 149).
Note: This test is not available on servers that have RAID arrays or servers that
have SATA hard disk drives.
Chapter 4. Troubleshooting
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