IBM 7383, Инструкция по установке и обслуживанию, Страница: 177 / 488

Table 23. Monitor and video's symptoms and actions (continued)
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
If an action step is preceded by “(Trained technician only)”, that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom Action
The screen is blank.
1. If the server is attached to a KVM switch, bypass the KVM switch to eliminate
it as a possible cause of the problem: connect the monitor cable directly to the
correct connector on the rear of the server.
2.
Make sure that:
v
The server is turned on. If there is no power to the server, see “Power
problems” on page 162.
v
The monitor cables are connected correctly.
v
The monitor is turned on and the brightness and contrast controls are
adjusted correctly.
v
No POST errors are generated when the server is turned on.
3. Make sure that the correct server is controlling the monitor, if applicable.
4. See “Solving undetermined problems” on page 168.
The monitor works when you
turn on the server, but the
screen goes blank when you
start some application
programs.
1. Make sure that:
v
The application program is not setting a display mode that is higher than
the capability of the monitor.
v
You installed the necessary device drivers for the application.
2. Run video diagnostics (see “Running DSA Preboot diagnostic programs” on
page 149).
v
If the server passes the video diagnostics, the video is good; see “Solving
undetermined problems” on page 168.
v (Trained technician only) If the server fails the video diagnostics, replace the
system board.
The monitor has screen jitter, or
the screen image is wavy,
unreadable, rolling, or
distorted.
1. If the monitor self-tests show that the monitor is working correctly, consider
the location of the monitor. Magnetic fields around other devices (such as
transformers, appliances, fluorescents, and other monitors) can cause screen
jitter or wavy, unreadable, rolling, or distorted screen images. If this happens,
turn off the monitor.
Attention: Moving a color monitor while it is turned on might cause screen
discoloration.
Move the device and the monitor at least 305 mm (12 in.) apart, and turn on
the monitor.
Notes:
a. To prevent diskette drive read/write errors, make sure that the distance
between the monitor and any external diskette drive is at least 76 mm (3
in.).
b. Non-IBM monitor cables might cause unpredictable problems.
2. Reseat the monitor and cable.
3.
Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Monitor
b. (Trained technician only) System board
Chapter 4. Troubleshooting
159