Lenovo Flex System x220, Installation And Service Manual

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Perform the steps listed in this section in the order shown until the problem is solved. After you perform
all of the actions that are described in this field, if you cannot solve the problem, contact Support.
Finding the UEFI diagnostic code
This topic provides information about finding the UEFI diagnostic code.
Several methods are available to locate the UEFI diagnostic code according to the systems-management
platform you are using or if you are viewing test results generated by the DSA Preboot diagnostic program.
Note: Not every event has an associated UEFI diagnostic code.
Table 10. Finding the UEFI diagnostic code
Interface to the UEFI diagnostic code Action
Logged in to Flex System Manager management software 1. Go to the Problems (Active Status) view and click the
name of the problem.
2. Click the Recommendations tab and locate the
UEFI diagnostic code.
Logged in to the IMM or CMM web interface 1. Open the Events menu and click Event Log .
2. Click more next to the event message and locate
the UEFI diagnostic code.
Viewing the DSA Preboot diagnostic program test results 1. Go to the Chassis Management Module Event log.
2. Scroll to the right and look in the Auxillary Data
Column to find the UEFI diagnostic code.
List of UEFI events
This section lists all messages that can be sent from UEFI.
• I.11002 [I.11002] A processor mismatch has been detected between one or more processors in
the system.
Explanation: One or More Mismatched Processors Detected
Severity
Info
User Response
Complete the following steps:
1. This message could occur with messages about other processor configuration problems.
Resolve those messages first.
2. If the problem persists, ensure that matching processors are installed (i.e., matching option
part numbers, etc)
3. Verify that the processors are installed in the correct sockets. If not, correct that problem.
4. Check the IBM support site for an applicable service bulletin or firmware update that applies to
this processor error.
5. Replace mismatching processor. Inspect the processor socket and replace the system board
first if the socket is damaged.
Related links
– “Removing a microprocessor and heat sink” on page 675
– “Installing a microprocessor and heat sink” on page 678
Chapter 6
.
Troubleshooting
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