Inalp Networks SmartWare Release 2.10, Software Configuration Manual

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VoIP Debugging 335
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Problem Description:
Add a description of the problem, if possible together with applicable augmented
information with a diagram of the network setup (with Microsoft tools).
• Running Configuration and Software and Hardware Version Information:
With the Command Line Interface commands 'show running-config' and 'show version' you
can display the currently active configuration of the system (in a Telnet and/or console
session). When added to the submitted trouble report this will help us analyze the
configuration and preclude possible configuration problems.
In the unlikely case of a suspected hardware problem also submit the serial number of the
SmartNode(s) and/or interface cards.
• Event Logs:
Add the system event logs, which you can display with the Command Line Interface
commands 'show log' and 'show log supervisor'. That the logs are useful, it is necessary to
set on startup the clock to actual date and time (by hand or by enabling SNTP client)
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Your Location:
For further enquiries please add your email address and phone number.
If possible, add the following information in addition to the above:
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Logs of Protocol Monitors:
Protocol traces contain a wealth of additional information which may be very helpful in
finding or at least pinpointing the problem. Various protocol monitors with different levels
of detail are an integral part of SmartWare and can be started (in a Telnet and/or console
session) individually ('debug' command).
N.B.: In order to correlate the protocol monitors at the different levels in SmartWare (e.g.
ISDN layer3 and Session-Router monitors) run the monitors concurrently.
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Network Traffic Traces:
In certain cases it may be helpful to have a trace of the traffic on the IP network in order to
inspect packet contents. Please use one of the following tools (supporting trace file formats
which our tools can read):
Network Associates Sniffer (www.sniffer.com)
TTC Firebird (www.ttc.com)
Ethereal (freeware; www.ethereal.com)
When possible submit the package of Trouble Report files by email to the following address:
international.sales@inalp.ch (use FAX only in exceptional cases).
Software Configuration Guide Release 2.10, Revision 1.00