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To access this support, call 1-900-555-CLUB (2582). You will be
notified of the charge per minute.
Network and server support line
Network and Server Support is available for simple or complex
networks made up of IBM servers and workstations using major
network operating systems. In addition, many popular non-IBM
adapters and network interface cards are supported.
This service includes all of the features of the Enhanced PC Support
Line, plus:
Ÿ
Installing and configuring client workstations and servers
Ÿ
Identifying system problems and correcting problems on the
client or the server
Ÿ
Using IBM and non-IBM network operating systems
Ÿ
Interpreting documentation
You can purchase this service on a per-call basis, as a
multiple-incident package, or as an annual contract with a
10-incident limit. For more information about purchasing Network
and Server Support, see “Ordering support line services.”
Ordering support line services
Enhanced PC Support Line and Network and Server Support Line
services are available for products on the Supported Products list.
To receive a Supported Products list:
Ÿ
In the U.S.:
1. Call 1-800-426-3395.
2. Select document number 11683 for Network and Server
support.
3. Select document number 11682 for Enhanced PC support.
Ÿ
In Canada, contact IBM Direct at 1-800-465-7999, or:
1. Call 1-800-465-3299.
2. Select the HelpWare catalog.
Ÿ
In all other countries, contact your IBM reseller or IBM
marketing representative.
Chapter 6. Getting help, service, and information
239