IBM Netfinity 3000, User Handbook Manual

Page: 272 / 370

Purchasing additional services
During and after the warranty period, you can purchase additional
services, such as support for IBM and non-IBM hardware, operating
systems, and application programs; network setup and
configuration; upgraded or extended hardware repair services; and
custom installations. Service availability and name might vary by
country.
Enhanced PC support line
Enhanced PC Support is available for desktop and mobile IBM
computers that are not connected to a network. Technical support is
provided for IBM computers and IBM or non-IBM options,
operating systems, and application programs on the Supported
Products list.
This service includes technical support for:
Ÿ
Installing and configuring your out-of-warranty IBM computer
Ÿ
Installing and configuring non-IBM options in IBM computers
Ÿ
Using IBM operating systems in IBM and non-IBM computers
Ÿ
Using application programs and games
Ÿ
Tuning performance
Ÿ
Installing device drivers remotely
Ÿ
Setting up and using multimedia devices
Ÿ
Identifying system problems
Ÿ
Interpreting documentation
You can purchase this service on a per-call basis, as a
multiple-incident package, or as an annual contract with a
10-incident limit. For more information about purchasing Enhanced
PC Support, see “Ordering support line services” on page 239.
900-number operating system and hardware support line
In the U.S., if you prefer to obtain technical support on a pay-as-you
go basis, you can use the 900-number support line. The 900-number
support line provides support for IBM PC products that are out of
the warranty period.
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Netfinity 3000 User's Handbook