IBM Netfinity 3000, User Handbook Manual

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Getting help online
Online Housecall is a remote communication tool that allows an
IBM technical-support representative to access your PC by modem.
Many problems can be remotely diagnosed and corrected quickly
and easily. In addition to a modem, a remote-access application
program is required. This service is not available for servers. There
might be a charge for this service, depending on the request.
For more information about configuring your PC for Online
Housecall:
Ÿ
In the U.S., call 1-800-772-2227.
Ÿ
In Canada, call 1-800-565-3344.
Ÿ
In all other countries, contact your IBM reseller or IBM
marketing representative.
Getting help by telephone
During the warranty period, you can get help and information by
telephone through the IBM PC HelpCenter. Expert
technical-support representatives are available to assist you with
questions you might have on the following:
Ÿ
Setting up your computer and IBM monitor
Ÿ
Installing and setting up IBM options purchased from IBM or an
IBM reseller
Ÿ
30-day, preinstalled-operating-system support
Ÿ
Arranging for service (on-site or carry-in)
Ÿ
Arranging for overnight shipment of customer-replaceable parts
In addition, if you purchased an IBM PC Server or IBM Netfinity
Server, you are eligible for IBM Start Up Support for 90 days after
installation. This service provides assistance for:
Ÿ
Setting up your network operating system
Ÿ
Installing and configuring interface cards
Ÿ
Installing and configuring network adapters
Please have the following information ready when you call:
Ÿ
Machine Type and Model
Chapter 6. Getting help, service, and information
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