IBM Netfinity 3000, User Handbook Manual

Page: 266 / 370

Before you call for service
Many computer problems can be solved without outside assistance,
by using the online help or by looking in the online or printed
documentation that comes with your computer or software. Also,
be sure to read the information in any README files that come
with your software.
Most computers, operating systems, and application programs come
with documentation that contains troubleshooting procedures and
explanations of error messages. The documentation that comes with
your computer also contains information about the diagnostic tests
you can perform.
If you receive a POST error code when you turn on your computer,
refer to the POST error-message charts in your hardware
documentation. If you do not receive a POST error code, but
suspect a hardware problem, refer to the troubleshooting
information in your hardware documentation or run the diagnostic
tests.
If you suspect a software problem, consult the documentation
(including README files) for the operating system or application
program.
Getting customer support and service
Purchasing an IBM PC hardware product entitles you to standard
help and support during the warranty period. If you need
additional support and services, a wide variety of extended services
are available for purchase that address almost any need.
Using the World Wide Web
On the World Wide Web, the IBM Personal Computing Web site has
up-to-date information about IBM Personal Computer products and
support. The address for the IBM Personal Computing home page
is:
http://www.ibm.com/pc
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Netfinity 3000 User's Handbook