Lockups and Software Problems
The computer does not start up
The computer stops responding
A program stops responding
A program crashes repeatedly
A solid blue screen appears
Check for software and hardware conflicts
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide
.
NOTE:
If you installed a unique image on your computer or if you had to reinstall your operating system, run the DSS utility. DSS is available on your
Drivers and Utilities CD
and at
support.dell.com
.
NOTE:
You must use Microsoft
®
Windows
®
XP Service Pack 1 or later when you reinstall Windows XP.
Check the Diagnostic Lights
Ensure that the power cable is firmly connected to the computer and to the electrical outlet
NOTICE:
You might lose data if you are unable to perform an operating system shutdown.
Turn the computer off —
If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold
the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
End the program —
1.
Press <Ctrl><Shift><Esc> simultaneously.
2.
Click
Applications
.
3.
Click the program that is no longer responding.
4.
Click
End Task
.
NOTE:
Software usually includes installation instructions in its documentation or on a floppy disk or CD.
Check the software documentation —
If necessary, uninstall and then reinstall the program.
Ensure that the original installed version of Windows XP is installed on your computer
Turn the computer off —
If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold
the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
Summary of Contents for OptiPlex GX520
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Page 149: ...10 Replace the computer cover Back to Contents Page 3 captive screw housing 2 ...
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Page 181: ...10 Replace the computer cover Back to Contents Page 3 captive screw in housing 2 ...
Page 222: ...Back to Contents Page Dell OptiPlex GX520 User s Guide Back to Contents Page ...