Altigen AltiContact Manager Version 4.6, Administration Manual

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2-2 AltiContact Manager Administration Manual
Note:
If installing AltiContact Manager for the first time and you
wish to use the software with Windows 2000, you must already
be running Windows 2000 prior to the AltiContact Manager
software installation.
Note: If migrating to AltiContact Manager, a turnkey ACM or
migration from AltiServ will be available.
• For 4.6 Administrator: NT 4.0 Workstation/Server with SP6,
Windows 2000 Server/Professional with SP2 and above.
• For 4.6 Client Applications: Windows 98 2nd Edition, Windows ME,
NT 4.0 Workstation/Server with SP6, Windows 2000 Server/
Professional with SP2, and Windows XP Professional.
• For Online Help: Internet Explorer 5.0 or higher browser.
To accommodate Quantum and Triton telephony boards with AltiContact
Manager software, AltiContact Manager requires the following minimum
system configuration:
• IBM/PC compatible system with adequate number of full-size ISA and
PCI slots.
• Microsoft Windows NT Server 4.0 with Service Pack 6a (or higher)
installed or Microsoft Windows 2000 Server.
• Microsoft Internet Information Services (version 5 or higher for NT,
version 3 or higher for Windows 2000 [web server software that is
supplied with Windows]) must be installed prior to installing
AltiContact Manager. This is necessary if you want AltiReach, the
web-based call handling application, to run.
• Channel Service Unit for T1/E1/PRI.
Hardware selection may have to be adjusted based on the following
variables:
• The number of AltiGen telephony boards required
• The maximum AltiContact Manager extension and trunk traffic
anticipated
• The number of simultaneous client software connections
Table 5, “Individual Board Power Requirements,” on page 2-13 shows the
AltiContact Manager system requirements guidelines depending on the
number of AltiGen boards that will be installed.