Altigen AltiContact Manager Version 4.6, Administration Manual

Page: 350 / 576

Setting Call Handling Options
14-22 AltiContact Manager Administration Manual
To enable call forwarding, select the Enable Forward to check box, then,
using the drop-down list, indicate the forwarding destination. You can use
Apply to… to act on multiple extensions, with the restrictions discussed in
the previous section. The forwarding options are as follows:
• To Voice Mail
• To IVR—select the IVR number to use in the drop-down list under the
option. IVR settings are established in IVR… in the Call Center
Management menu.
• To an Extension—select an extension from the drop-down list.
• To a Group—select a group from the drop-down list.
• To an Application Extension—select an application extension from
the drop-down list.
• To an Outside Number—this option is available if it is allowed in the
Other Call Restrictions option in the Restriction window, as
discussed in “Setting Other Call Restrictions” on page 13-27. Also, see
“Outcall to Cellular or PCS Phone Numbers” on page 14-16.
If you choose Outside Number, select a trunk or route access code to
use in the small drop-down list on the left, and type in the full prefix
and phone number.
• To the Operator