Altigen AltiContact Manager Version 4.6, Administration Manual

Page: 322 / 576

Configuring One Number Access
13-32 AltiContact Manager Administration Manual
• Forward to IVR—use the drop-down list to select an IVR to which to
route the call. IVR settings are established in IVR… on the
Management menu.
Enabling One Number Access
This check box option is available to all extension types, but with
qualifications:
• It is available to physical extensions only when the Forward to Voice
Mail option is selected.
• It is not available when Forward to IVR or Forward to Extension is
selected.
Configuring One Number Access
One Number Access (ONA) allows you to identify specified callers to be
connected to the user without having to dial more than one number. The
system searches for the caller and, if a match is found, searches for the user
through specified forwarding numbers and connects the call if possible. If
the system is unable to connect the call, it is sent to the extension user’s
voice mail.
Note:
Options in the window are disabled unless One Number Access
has been enabled as a No Answer option in the Answering window
as discussed in “Enabling One Number Access” on page 13-32.
Furthermore, if the Enable Do Not Disturb option is selected in
the Answering window, the call is forwarded to voice mail
regardless of ONA settings.