Altigen AltiContact Manager Version 4.6, Administration Manual

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CallCenter Configuration
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Figure 4. Call Recording window, CallCenter Configuration
To activate the recording option:
1. Select the Enable Workgroup Centralized Recording checkbox.
2. Set the destination folder and path for saving the call recording in the
Saving Folder field. The recording is saved in 64k PCM format only.
Notes:
• This feature applies to inbound and outbound workgroup calls on PCI
analog extensions to a centralized location if configured in
Workgroup Configuration.
• Calls can be silently monitored or barged-in on, regardless of agent
login status.
WARNING!
Listening in to or recording a conversation without the consent of one or
both parties may be a violation of local, state and federal privacy laws. It
is the responsibility of the users of this feature to assure they are in
compliance with all applicable laws.