Altigen AltiContact Manager Version 4.6, Administration Manual

Page: 321 / 576

Agent Configuration
AltiContact Manager Administration Manual 13-31
1
3
.
A
ge
nt
Conf
igu
rat
ion
• Forward to IVR—use the drop-down list to select an IVR to which to
route the call. IVR settings are established in IVR … on the
Management menu.
Setting Call Waiting Options
Call waiting options are available only if the Enable Busy Call Handling
check box has been selected, and this option is not available to group
numbers.
• Enable Single Call Waiting—sets up single call waiting. This feature
gives an alert tone (audio beep) to indicate that a call is waiting.
• Enable Multiple Call Waiting—enables a “personal queue” of
multiple calls waiting. You must also select the Place Caller In
Queue option under Busy Call Handling to enable this option. This
allows the user to transfer or park the current call before picking up the
next call in queue.
• Enable Live Call Handling—when enabled, allows an extension user
to play a ringback tone when the called party is in voice mail, paging,
transfer, or conference state.
Note:
The call will be shown as “ringing” in AltiConsole.
Handling Unanswered Calls
The No Answer Call Handling function provide options for handling calls
when no one answers the extension within a specified number of rings.
Except for Enabling One Number Access, these options are not available
to virtual extensions.
To enable these options, select Enable No Answer Handling box.
Use the Number of Rings Before Handling scroll box to select a number
between 2 and 20 for the times the telephone rings before the call is handled
by the system.
Select one of the following options for no answer call handling:
• Forward to Extension—Select an extension number in the
drop-down list. See “A 10-Hop Limit to Call Forwarding for Direct
Calls” on page 13-29.
• Forward to Voice Mail (physical extensions only)