Altigen AltiContact Manager Version 4.6, Administration Manual

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AltiContact Manager Administration Manual G-11
G
lo
ss
ary
U
UCA - Universal Communication Architecture.
UPS - Uninterrupted Power Supply. A backup battery module attached to a
computer that allows memory contents to remain intact long enough for the
operating system to perform an orderly system shutdown if a power outage occurs.
USB - Universal Serial Bus.
user(s) - the person or persons accessing the features and functions of the AltiWare
product.
V
virtual extension - an extension not associated with a physical port that allows for
guest access to
the AltiGen Voice Mail System
features and telephone sharing
environments. Users of a virtual extension have to log in before accessing the
system features assigned to it.
W
WATS - Wide Area Telephone Service. A leased service for direct long distance
dialing.
Wink - a single supervisory pulse.
Windows NT (New Technology) - the high-end Windows operating system in a
family of Windows operating systems.
workgroup - telephones arranged in groups within a particular organizational
function (for example, marketing, sales, service, etc.). Each workgroup is assigned
a pilot number. When the pilot number is dialed, the system scans the list of
extensions comprising the workgroup and connects the call to the first available idle
extension number. If no extensions are available, the call is placed in that
workgroup’s queue.
workgroup pilot number - an extension designated to a workgroup that is not
associated with a physical port and may consist of up to 64 members. When the pilot
number is dialed, the call is distributed to the workgroup members.
World Wide Web - A network of Internet servers that can provide browser
information in the form of “web pages” to web clients such as Netscape Navigator.