Altigen AltiContact Manager Version 4.6, Administration Manual

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Basic Call Router & Call Router Advanced
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4. Select a Target action for Call Router to perform when Call Router
Request data matches this record.
Target action options: Goto Top Level, Goto Menu Item, Repeat
Current Level, Call to Extension/Workgroup, Call to Operator, Dial by
Name, Collect Extension, Directory Service, Record Message (specify
target data in accompanying text box), Mailbox Access, Disconnect,
System Callback, Collect Digits (specify fields in accompanying
Collect Digit dialog box, see note below), Other DDR Application
(specify target data in accompanying text box).
Note: Collect Digit Dialog Box
• Tag name - for example, “password” (gathered from a response
to an IVR prompt or another AltiLink Plus application)
• Minimum Digits and Maximum Digits to collect
• PSTN and Web Timeout values
• IVR Data - for example, “username=Michael” (gathered from
a response to an IVR prompt or another AltiLink Plus
application)
5. (future release) Enter optional data to match against customer record: