Altigen AltiContact Manager Version 4.6, Administration Manual

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Caller ID Routing
12-2 AltiContact Manager Administration Manual
To access Caller ID routing, select CallCenter Configuration... on the
Management menu, then click the Caller ID Routing tab (the default
view).
Figure 1. Caller ID Routing window, CallCenter Configuration
Adding and Deleting Caller ID Route Entries
To add entries to the Caller ID routing table, click the Add button. In the
dialog box that appears, type in a Caller ID Number and a descriptive
Caller ID Name, then click OK.
The number and name entries have the following requirements:
• The Caller ID Number must be devoid of all characters EXCEPT “-”
(hyphen), “*” (asterisk), and the numbers 0–9. For example, 2529876
is an acceptable entry.
• The Caller ID Name is descriptive and optional; it can be used to
remind you about the nature of the number and routing. For example,
you might give the 2529876 number the name, “Tech Support.”
To delete an entry, select it in the Caller ID number list, then click Delete.