Altigen AltiContact Manager Version 4.6, Administration Manual

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Overview
AltiContact Manager Administration Manual 1-23
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• IP Extensions - the IP Extension feature allows an H.323 compliant
terminal device to connect to AltiContact Manager. IP extensions have
the same functionality as an analog station. Group agents can log in
from a remote location using IP extensions.
• IP Phone Service - a service that runs on the same system as
AltiContact Manager, is installed together with AltiContact Manager,
and connects to AltiContact Manager through enhanced AltiLink Plus
protocol on behalf of AltiGen IP Phones.
• IP Port Support - AltiContact Manager IP port density is increased to
120 ports. The system supports up to ten (10) Triton IP boards (120
ports) or, two (2) G.723 and two (2) G.711 (84 ports).
• Integrated Administration - calls through both PSTN and IP
networks can be managed using a single point of administration.
• Integrated VoIP Gateway - because the VoIP gateway is built-in to
the system, translation of PSTN calls to IP calls and IP to PSTN calls
are smoother and more successful. Also, the Overlap dialing is enabled
and the dialing sequence is smoother for end users. Without the need
for cable configuration and the purchase of additional analog ports,
there can be significant time and cost savings.
• Jitter Removals - due to various delays in the IP network, audio
packet streams may be delivered late or out of order. AltiContact
Manager is able to buffer incoming packets and re-sequence them by
maintaining a queue. This queue is adjustable to accommodate
different network environment characteristics.
• Release Link Tie - when transferring between two systems through IP
tie trunks, the trunks can be released by pressing FLASH *.
• Ring-Back Tone Generation - ring back tones can be generated to
other analog trunk or extension lines on behalf of the IP trunk.
• Silence Detection and Suppression - A silence detection feature
enables the following:
— Silence Suppression - when silence suppression is enabled and
silence is detected, AltiContact Manager stops sending packets to
the other side. The other side does not receive any packets and plays
silence.
— AltiContact Manager disconnects the voice mail session when a
silence period exceeds 7 seconds during voice mail recording over
VoIP.