Altigen AltiContact Manager Version 4.6, Administration Manual

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Using the Triton Resource Board
6-2 AltiContact Manager Administration Manual
Using the Triton Resource Board
The Triton Resource Board is a PCI bus telephony board that provides the
ability for one extension to monitor other extensions (as set up in the
Extension Configuration Monitor List, discussed in “Setting Up Monitor
Lists” on page 13-35), and the barge-in ability. The Resource Board
requires no complex configuration; you install it and run it. The Board ID
must be the range of 0 to 15, and each AltiContact Manager system
supports a maximum of 2 boards.
Once installed and the system powered up, the board is displayed in the
Board View window on the AltiContact Manager desktop, and you can use
the barge-in and silent monitoring features without further board
configuration.
Without the Resource Board installed, supervisors will hear an error tone if
they try to perform a monitoring or barge-in operation.
Configuring the Quantum Board
Double click the board’s icon in the Boards window to open the Board
Configuration window.
Figure 2. Board Configuration window (Quantum Board)