Altigen AltiContact Manager Version 4.6, Administration Manual

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Overview
AltiContact Manager Administration Manual 1-7
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• Call Park and Pick Up - users can park calls at one station to be
picked up at another station. Up to 50 calls may be parked at one
station simultaneously. Calls parked to a group are protected. Only
group agents or the person who parked the call can pick it up.
Call Park Ring Back Identification to Operator - when
parked calls are not picked up, the operator will be rung.
• Call Restrictions - restricts users from dialing specific long distance
area codes and phone numbers. Reduces the risk of toll fraud. Up to 20
digits are allowed to specify area codes and/or phone numbers that are
restricted system-wide; up to 10 digits are allowed to specify area
codes and/or phone numbers that are restricted on an extension by
extension basis. Or, you may block ALL outgoing calls.
• Caller ID - fully supports the Bellcore Caller ID standard and displays
alpha and numeric caller ID and name on a standard analog telephone
with a display. Up to 64 characters are transmitted and displayed. If
your local exchange carrier provides enhanced caller ID, such as caller
name, this information will also be displayed.
• Caller ID Routing - the system administrator can define Caller IDs in
a routing table and set different routing options.
• Centrex Transfer - allows user to transfer or forward calls to an
external telephone number. Once the transfer is complete, the trunk
lines are released. AltiView and AltiAgent also support Centrex
Transfer.
• Conference Calling - the system supports conference calls with up to
6 parties. You can speak privately to each person before adding the
person to the conference.
• Configurable Caller Name/DNIS Display - the system administrator
can configure the Caller Name or DNIS displayed on a phone set.
• Dial Last Caller - allows user to dial the last caller.
• Hands Free Mode - allows user to leave handset off-hook without
having to hear the dial tone.
• Direct Inward Dial (DID) - allows an incoming trunk call to directly
access an extension without IVR intervention.
Note:
If your local exchange carrier provides DID service, DID calls
will automatically be steered to the appropriate destination.
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